Customer Reviews for Wayne Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Wayne Storage

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MARILYN M. on

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Service was wonderful - staff was knowledgeable and efficient and timely. Everything was explained to me, all my questions were answered and there were no surprises. Thank you!

Joe B. on

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The manager was patient and explained well First class Very professional

Gary J. F. on

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Very difficult to find this location

Kenneth Marc W. on

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My order of a dozen blankets wasn't included on moving day. We proceeded without them since we used mobile pick-up.

ronald p. on

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*****

maria s. on

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Everything was perfect and the entire process super smooth. Thanks a lot to Domenico Tripodi, the Area Field Manager, who gave us impeccable service and kindness.

Atif T. on

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The trucks need a hand truck to help us moving a heavy stuff8

Criag F. on

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Stuart B. on

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bernie k. on

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Great ?? job thank you

Kalliope C. on

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Everything went smooth. Drop off was no problem. We just left the key in the DROP BOX.

George B. on

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In fairness to this location, the truck we picked up had been returned late so it had not been cleaned out, but was otherwise in good shape.

Andrew R. on

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lauren c. on

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Everything was poor about my entire uhaul experience. The location pickup and dropoffs were changed without telling me so that I went to the wrong place. The app was very long, tedious, and difficult to use. The location was difficult to find. The keys were not in the box that the phone gave me the code to. When I was given the keys, those were to a different truck. The gas was low when I picked it up. The truck was dirty in the back - I had to clean it out before I moved. The passenger wiindow was broken in such a way that it couldn't be rolled down and it vibrated so that I couldn't use the side mirror, even though it looked fine. The return process was also tedious and impersonal. What a terrible experience!

KATHLEEN F. on

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Steve could not have been nicer! He was so accommodating and kind. Made everything so easy for this old lady!

Michael B. on

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Appreciate the after-hours ability to drop off the trailer!

Christopher P. on

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Should explain to customers about the after hours checkout process. We had to return back to the drop off location to complete the return. Thankfully we had taken some pics are were able to use those. These instructions need to be more clear.

Timothy D. on

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Jason C. on

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Jeffrey M. on

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U-Haul ruined my move—- again. Changed my pickup location and added over an hour and a half to my project and leaving me to travel during rush hour. I will Choose another company in the future. I’m really tired of the U-Haul experience. After the next market rise, its time to short there stock.

robert f. on

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William D. on

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Make more trailers available in more convenient locations close to home

Robert B. on

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Steve was very helpful and friendly.I Will definetly come back .Have been renting from steve at wayne storage for about a year.

Dana R. on

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joe m. on

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Everything was excellent

Alex K. on

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Cab of truck had potato chips and corn chips on the floor and a candy wrapper in the cup holder. Gross. Pick up location was 14 miles each way from my moving location, eating up 28 miles of my free miles despite choosing a local pickup location. I should not be held responsible for a mile overage. Mysteriously, at time of pickup, my free miles changed from 122 to 115. Location representative acknowledged the change but didn't care enough to do anything about it.

Denise R. on

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Adam L. on

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David H. on

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Update location to 'Parker Ave.' - easier access

Henry B. on

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Steve was helpful, friendly and personable. Pickup truck was clean and new. Pickup and drop off were easy and location is near three major highways, which saves time.

John I. on

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he did a great job

William D. on

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like that it's a 24 hour drop off!

Jeff O. on

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Bruce M. on

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bill s. on

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phone support was bad! I would not recommend calling...long wait and the first time. the CS could not find me in the system. Second time the CS rep was helpul, but once again long wait/.

Liz K. on

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everything was just right

Brian J. on

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Didn’t get the size truck I reserved. They gave me a mileage discount to make up for that. The day I went to pick up the truck, no one was there to open. The guy that was supposed to open came almost two hours later. They apologized and said I would get a $50 credit. When I got the bill, they didn’t issue the credit they promised. I called and left a message about this issue and they have not returned my calls. I’ve never dealt with a business that could screw up every step of this process. Please go anywhere else.

Jenna D. on

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Joseph R. on

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brandon k. on

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Bill me for what I got... got charged for a dolly and furniture pads that I did not request or receive... I also topped off fuel upon return of vehicle and still got charged for fuel...

Marc L. on

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The truck was brand new. The previous renter left gravel in the bed which I had to clean out before loading which was a little inconvenient. It was a bit surreal renting a truck with zero human contact. Not sure I liked it but I guess it’s the way of the future.

Sandeepkumar S. on

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Jeffrey F. on

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JAY A. on

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Don A. on

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Brian M. on

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I arrived at the location for my 15 foot truck at 8 am pickup, and the keys were not in the lock-box. I called the owner and he sent someone over. Not only were the keys not at the location, but they also somehow lost the spare key as well. I sat around for an hour waiting for the keys and was finally given a smaller, dirty 10 foot truck that did not meet my moving needs. I will NEVER use this company again.

Elona M. on

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The service was great.Rayan walked me through all process.Very happy and will deffinetly refer and use again.

Mike M. on

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Robert B. on

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Service was great, I rented from Steve before and was very satisfied so that's why I rented a truck again. Everything went smoothly. I liked the key drop off, was easy and I didn't feel rushed getting truck back in time. Truck was well maintained.

John S. on

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Nothing keep up the good work ???

Charles A. on

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Allison G. on

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Garcia F. on

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Ernest B. on

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Keep up the awesome service.

John M. on

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Steve is top notch!

Tom B. on

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The owner is very helpful and accommodating I do not have any comments about improvements it was all good....Tom Basil

Albert John S. on

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I feel like I have been conned out of my money. I placed an order the day before for a 15' truck to move, when I came to pick it up it wasn't there. Things happen, the person who rented it didn't return it, it's not a big deal. The person offered me $0.60xmile for a 10' truck to compensate, and I agreed. Just got the charges today, basically went and paid full for it, $1.99xmile and added on the Safemove coverage to boot. My original order for the 15' truck did not have the Safemove coverage. I really do feel I got hustled, when we were talking at the office I had my son with me and the salesperson built a rapport with me, talking about his grandkids, and we were smiles and laughter, all the while he was briefly mentioning insurance, slipping me charges and getting me to sign. On the invoice I wasn't going to sign, but he stated, "Oh, I know it says $1.99xmile, but when you get the charged for the bill tomorrow, I'll change it to $0.60xmile," and I fell for it. I did the calculations and the money I paid extra, it's a drop in the bucket for me, but it's the principle of the matter. I don't want less fortunate people out there getting ripped off by that con-man. I

david o. on

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Louis H. on

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William L. on

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Matthew G. on

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Luis C. on

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Great job in allowing me to handle things over the phone and pick up after hours. Would recommend adding directions to the facility on your website. Even a, "it's the turn before Izumi" would be great. (my gps wasn't working)

Ezra M. on

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Steve was very friendly and knowledgeable. This was my first time renting a u haul truck and I am extremely happy of the end result and will use this location again in the future.

Mike M. on

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It was a great experience.

Robert B. on

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I was very happy with the service I got from Steve at the U-Haul dealer in Wayne on Rt. 23.Steve explained everything in detail. I also found the U-Haul website very helpful, showing all the different trucks and fees.Thanks

George L. on

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Be accurate with your fuel chart.

CINDY H. on

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Are reservation from UHaul East Orange was cancelled do to we were late for pick up. I have used Uhaul for years and never heard of this. It would have been nice for the person that took my reservation to tell me pick up the truck on time or this could happen. Or UHaul to call and ask are you still picking up this truck or this would be cancelled. This is not good Customer Service at all. I appreciate them trying to find another truck for us but sent us to Wayne which is out of our area. Good 20 to 30 minutes away. I checked the bill this morning with this location and was told $200 something and bill that this location gave me reflects $127. I am talking to Traffic and trying to get this fixed. The person I spoke to while at East Orange reservation office said she would charge us .99 cents a mile. I am going to complain to Management about this and will not use UHaul again if this doesn't get resolved. Cindy Hickenbottom

KimKi H. on

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Ronald S. on

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EUGENE F. on

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A bit frustrating using the software - had to go through the whole procedure several times especially dropping off

David N. on

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MEHMET Y. on

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Gary M. on

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Robert D. on

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The kid that showed up late to give me the truck appeared as though he just rolled out of bed and was unorganized and disoriented, maybe hung over or high on something. He couldn't figure out to work the printer, so I didn't get a receipt. None of the terms of the rental were explained to me.

ronald c. on

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Sue L. on

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Steve was amazing

ELAINE G. on

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Steve was awesome helpful, easy to deal with and accommodating. He’s the best!! Made my life so much easier than he could have.

JOE T. on

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Sandra S. on

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Same--very nice!

Frank P. on

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ROBERT C. on

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Linxuan J. on

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Reserved a 15ft truck in Parsippany, but ended up at getting the truck at Wayne -- which was far away from where I live. Thus, 10+ miles were wasted by driving from the pick-up location to my own place. Besides, the carriage inside the truck is dirty, not being cleaned up before pick up. Anyway, the staff at Wayne location is nice and patient.

Mike M. on

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Very nice agent gave us good advise on our travel planes. His name was John

Andrew D. on

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Michael K. on

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Caitlin V. on

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I ordered a utility dolly to assist with my move and it wasn't available at this location. I had to drive to a different location to pick one up, which was stressful as we needed to still fill the uhaul and make it to our move in reservation. If a reservation is made through uhaul, the materials should be available for pick up.

Yajaira V. on

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Al D. on

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Bob S. on

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Chuvano I. on

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The gentleman was corteous and professional, explained everything, very easy pick up process.

Robert T. on

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Jay M. on

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Lori C. on

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Owner was beyond accommodating.

zig f. on

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Better rental pricing knowledge 4 part time employees

Romilly L. on

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We were told there would be a rate increase. We had made reservations at another location about a month earlier. Employee made us to feel that something funny was going on.

JACKSON A. on

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Customer did not leave a comment.