The gal, Kaylee Vostad, told me additional days had been added to my contract given the distance I was traveling-allowing for such a journey. And, that additional miles would be given too for the same reason. However, she explained, the paper contract would only show the additional days via different date…. The miles would be shown within U-Haul’s system and not visible to me. With that, I believed her, thanked her and didn’t feel the need to press their issue to get it in writing. (Note to self and all those who rent in the future, GET IT IN WRITING!). At time of rental return, uHaul would not and did not stand behind Kaylee’s agreement with me. I feel she misrepresented and was deceitful. I would never do business with her again as she doubled back to protect herself versus doing the right thing and staying true to her word. Buyer beware if you want to rent in Spearfish, go with Darla at the other location on Colorado. She’s honest. Bottom line is I was charged over $200 post my over $3,000 charge to return the truck. Not fair and feeling dismayed. Next time, I’ll go elsewhere for moving options. Poor customer service!
MARRIOTT M
Customer Reviews for We Store It
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Original pickup was in Deadwood SD. Arrived and no one was there and no truck available. Kudos to the support team who helped move my pickup to a new location which then worked out.
Gerald VThere was no explanation regarding the pick-up system and the office is not manned. Not everyone chooses to use apps for every activity they do.
CHARLENE BUnattended site, poor direction. No assistance unhooking trailer. Wouldn’t answer phone or call us back when we were having trouble.
Michele LEasy process to pick-up the cargo van I needed, it was clean, well maintained and great to drive. 10's across the board for We Store It! They were amazing and I needed to use rental for a few extra hours and they were beyond helpful and very accommodating!
Joshua GVery friendly staff and were easy to work with.
Sam AKaylee and Darla were great
cherryle wHave him go someplace else...they don't know how to write up contracts and they OVER CHARGE YOU..I,ll Never use them again
Ronnie HGrade A place!!! Owner is awesome!!!
Patricia WI should not have to hitch/unhitch the trailer myself as the paying customer. 20 minute wait for guy ahead of me talking and uhaul charged me extra 20 dollars even though I arrived on time.
Stephen AThey were closed when we dropped the trailer off but it was easy to complete!
Marilee WNobody there...had to call, left message. She called right back but said I had to remove it from the car and drop it on the side of the building. The connection was very tight and rusty. I could not undo it until I found my tire wrench to help loosen it.
Jennifer KI was having issues with reserving a trailer using both the U-Haul website and the application. I was able to get in touch with Kaylee and she was extremely helpful. With her assistance it went from a frustrating experience to a very positive experience. Her service was well above average and would recommend their business to anyone.
Jake BHours need to be updated. And when a customer calls and leaves a voicemail that they should return the call. And also not charge someone twice for the safe move charge. Thank you.
Sydnie LThe website said the business opens at 8 AM, but there was nobody there I dropped off the key in the dropbox. Kaylee was extremely helpful and I’m very glad that I met her!
Linda DWe had excellent service!! All our questions were answered and we were very well taken care. Anytime we reached out to our representative, she was great at helping us.
Lori BStaff very helpful
James DReserved the trailer on line to be picked up at 8am. They do not open until 9am. I was charged for safe tow which I did not select on the original reservation. This was not the experience I was expecting.
Jeff F