Customer Reviews for Wee Care Education Academy
(U-Haul Neighborhood Dealer)

133 reviews

515 S Norwood St   Wallace, NC 28466

(910) 285-6543

Location Hours

  • Mon-Fri: 7 am - 5 pm
  • Sat: 8 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(910) 285-6543

515 S Norwood St
Wallace, NC 28466

Services at this Location:

Location Hours

  • Mon-Fri: 7 am - 5 pm
  • Sat: 8 am - 2 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Roszena D. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

This location wasn't the problem...I went to two other locations that was osed at the time I was supposed to pick up the trailer. It ended up being a nightmare of an experience.

Dennis B. 
Rating:
5.0

When I picked up the truck the person before me had to sweep it out so I did

Erwin D. 
Rating:
3.0

The truck needed an alignment, smelled like cigarette smoke in the cab, and the back was dirty. Also, I had to pick up my car carrier at another site, which was 30 min away. However, the service rep was nice.

RICHARD B. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Customer did not leave a comment.

GLORIA G. 
Rating:
4.0

Customer did not leave a comment.

Joseph K. 
Rating:
4.0

Customer did not leave a comment.

Ian F. 
Rating:
3.0

Customer did not leave a comment.

John K. 
Rating:
5.0

They have been great each time I have dropped off the equipment at this location. They are always very helpful and make the process very easy.

Stephane W. 
Rating:
4.0

Very accommodating, friendly, helpful staff.

JACK K. 
Rating:
5.0

Customer did not leave a comment.

Kembly T. 
Rating:
5.0

Customer did not leave a comment.

Donnie W. 
Rating:
4.0

Customer did not leave a comment.

DENIS S. 
Rating:
5.0

Customer did not leave a comment.

SCOTT W. 
Rating:
5.0

Customer did not leave a comment.

Franklin S. 
Rating:
4.0

Customer did not leave a comment.

Regina S. 
Rating:
4.0

Your agent did everything she could to be professional and personal. I found a new friend. Thank you so much. Dr Len Meyers

Leonard M. 
Rating:
4.0

Charge late fees based on impact. I passed the location before 2 pm as I wanted to top of the tank before returning the truck even though it still showed on F. I parked at 2:04 pm and then the remote return process took 10 minutes. As the location was closed and no one was impacted on the very slightly late return an additional full days rental charge seems excessive.

DANIEL S. 
Rating:
5.0

Communication prior to pickup. My preferred location and surrounding areas had no availability. So they switched to another location and gave me free mileage. That's great. But I showed up to a closed location with no employees present and a phone number that's disconnected (but displayed on GOOGLE and UHAUL website AND was the number that was given to me by dispatch). FORTUNATELY they left a personal cell phone number to reach the manager. Took half hour to reach them. Completely unaware they had a reservation due to the switch. They were able to do a contactless check out procedure and thankfully did have the truck available. Prior confirmation from the dispatch and the new location should both be made. Dispatch called me and told me, but did not confirm with new location and this the new location had no contact with me. Had the situation been different with time constraints, showing up to a location 45miles away from me that perhaps did not have the equipment, or inability to contact the manager, this experience would have been a lot worse.

Tia F. 
Rating:
5.0

Nothing

ANTHANIA J. 
Rating:
5.0

Customer did not leave a comment.

Susan C. 
Rating:
4.0

Customer did not leave a comment.

Christopher A. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

LARANSEY C. 
Rating:
1.0

....

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

Tiffany B. 
Rating:
5.0

I delt with Arnasia Jarmon during my rental experience. She was very professional, friendly, courteous, polite and very much a pleasure to deal with. Definately 100% excellent customer service! -David Parker

David P. 
Rating:
5.0

Excellent service

SAMUEL D. 
Rating:
5.0

Continue the excellent experience.

Jeralene M. 
Rating:
5.0

Customer did not leave a comment.

Kristine E. 
Rating:
5.0

excellent service. Extremely friendly and helpful manger. Will definitely use this location again.

WILLIE F. 
Rating:
4.0

There was no one at the return location, I called 3 days straight and still no answer. I guess I know where I can get a free rental from now on.

Chris F. 
Rating:
5.0

Customer did not leave a comment.

SCHNITAPOWELL M. 
Rating:
1.0

My Pickup Time Was 7:00AM with mobile pickup. A Key Was Not Made Available For Pickup & A Representative Didn't Show Up Until After 8:00AM.

Timothy M. 
Rating:
5.0

Very smooth experience. Fast, pick up process. Super friendly staff.

Laurence B. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

I was very pleased with the professional customer service.

Kishen J. 
Rating:
5.0

Customer did not leave a comment.

Griffin S. 
Rating:
5.0

Keep doing what you're doing. I was very satisfied with my experience with this U-Haul branch. Very knowledgeable, fast and friendly service.

Stanley S. 
Rating:
5.0

Customer service was TOP Notch! Tow dolly could use some grease on the swivel and ratchet straps.

Amelia J. 
Rating:
5.0

Thank You

Gina S. 
Rating:
5.0

Uhaul computer system stays down a lot. I've had trouble in both Maryland and North Carolina with the system being down and the wait time extended.

JERMONE N. 
Rating:
5.0

Customer did not leave a comment.

MONTE T. 
Rating:
5.0

Great job. Everything as advertised.

Jennifer T. 
Rating:
5.0

Customer did not leave a comment.

shaneen C. 
Rating:
5.0

Customer did not leave a comment.

GARRY K. 
Rating:
3.0

Customer did not leave a comment.

bobby M. 
Rating:
5.0

Wee Care is the Best U-Haul office that I have used and I have used this U-Haul site several times!! They always have the equipment I want to rent on hand and ready to GO!! Marion T. Capps

Terry C. 
Rating:
5.0

Just fantastic... Easy pickup and return Exceptional customer service

Julie C. 
Rating:
4.0

Customer did not leave a comment.

Michael O. 
Rating:
5.0

Customer did not leave a comment.

Camellia M. 
Rating:
3.0

I have not received a receipt online yet. The online app was awful. Didn't work to make a reservation and when I picked up the equipment, the clerk could not get the app to work either. Really need to work better on your app

Diomelia L. 
Rating:
5.0

Friendly helpful and safe customer service .

Sydney H. 
Rating:
5.0

The key wasn't there and I had to call. But was fixed quickly

Shannon B. 
Rating:
5.0

Customer did not leave a comment.

Latonia S. 
Rating:
5.0

Not only would I recommend this location to a friend, I have occasion to need rentals from time-to-time: my "go-to" rental agent will be this location in the future! I could not have asked for better service, more cordial people to work with. I was more than just satisfied with experience.

John W. 
Rating:
5.0

Everything was excellent

Wanda F. 
Rating:
5.0

Customer did not leave a comment.

Angela M. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth E. 
Rating:
4.0

Customer did not leave a comment.

David J. 
Rating:
5.0

Customer did not leave a comment.

Tammy P. 
Rating:
3.0

Customer did not leave a comment.

CHARLES A. 
Rating:
5.0

Awesome

Shannon B. 
Rating:
5.0

Customer did not leave a comment.

Tiara N. 
Rating:
5.0

Customer did not leave a comment.

Jasmine M. 
Rating:
5.0

Couldn't have been better

barry B. 
Rating:
5.0

Representative was so professional and beyond courteous and helpful

Sandra C. 
Rating:
4.0

Customer did not leave a comment.

JOYCE B. 
Rating:
3.0

Customer did not leave a comment.

WILLIAM K. 
Rating:
1.0

Customer did not leave a comment.

Marlon B. 
Rating:
3.0

The lady at the haul places very friendly and very nice but again I had trouble getting my key on time on because the computer didn't tell her we were picking them up at 7 o'clock at night so she had come back to her place to give us the key drop off was easy though today

Shannon B. 
Rating:
5.0

Customer did not leave a comment.

frank D. 
Rating:
3.0

Customer did not leave a comment.

Barbara C. 
Rating:
3.0

I reserved my truck never got a confirmation went to pick it up the day I was supposed to pick it up at 7:30 at night and they did not have my truck I had to come back at 8 o'clock the next morning and pick up my truck the lady was very nice in the morning and I and had no problem after that but the truck was there the night before just none of the paperwork was done nor were the keys left and ready

Shannon B. 
Rating:
5.0

Customer did not leave a comment.

Jimmie S. 
Rating:
5.0

I was unhappy with my most recent Uhaul experience. It was significantly more expensive than when I used the same rental agreement a few weeks prior. The pick up location kept changing. The drop off place changed to one much farther away. I called & was told I had to pay for the extra mileage to the further place. I said no. The guy said he would add 3 extra miles for free. I said no, that wasn't what I agreed to. So he finally added more. When checking the agreement online before moving, they had me down for 2 different rentals, one as a one way, and one as returning it to the same pick up place, which I never asked for. The whole thing was just a hassle on top of an already stressful time. I would try hard to arrange a different situation the next time I need to move furniture. I want to thank Arnasia Faison (Wee Care in Wallace, NC) for going out of her way to help me. She was a huge help when I was getting conflicting info from the main Uhaul numbers I was calling.

laura M. 
Rating:
4.0

Customer did not leave a comment.

Latonya T. 
Rating:
5.0

Customer did not leave a comment.

pamela K. 
Rating:
5.0

Highly recommend. People were so nice and friendly. Definitely would use again!

Evelyn L. 
Rating:
3.0

Customer did not leave a comment.

John A. 
Rating:
4.0

Customer did not leave a comment.

James F. 
Rating:
5.0

Don't double charge for a single use rental...

MARION C. 
Rating:
3.0

I had no problem with the personnel at both the pickup and drop off locations. My problem {and why I will never use uhaul again} is your customer service at the corporate level. I made the reservation over a month early to make sure it would go smoothly since I had a time sensitive delivery. I reconfirmed the reservation details three times including an 8PM call the night before pickup and was assured all was well. When I went to the pickup location I was informed that my trailer was available, but the truck for towing was at a location 26 miles away. I had two 45 minute drives before I could retrieve the trailer. Needless to say, my timeline was completely disrupted. When I went to turn in the truck and trailer early, I was told that location would be unavailable and to go to a different location another 25 miles away. The final "kick in the head" was when I was going to be charged for the additional miles on the truck which I used during pickup and drop off. A sympathetic agent at the drop off location agreed to waive the charges due to the circumstances. How could I ever use or recommend uhaul after this experience. I have used other companies in the past with no problems and unfortunately will have to use them in the future. William Vance

william V. 
Rating:
2.0

The truck was dirty. A lot of mud on the floor. The place is a day care and they never know what's happening

Shannon B. 
Rating:
5.0

Very nice personnel. I would recommend this pick up location 100%.

laura M. 
Rating:
3.0

The pickup is at a daycare center. No one had any information and the person who deals with it was always out. I had to call the 800 number twice before my truck was checked in and when I order it I could not get the truck I wanted or requested. I had to settle for the one I got. Nothing was Supervised and no knowledge was given about as anything except to call 800 number.

Shannon B. 
Rating:
3.0

Customer did not leave a comment.

Bobby F. 
Rating:
4.0

Customer did not leave a comment.

Dennis M. 
Rating:
4.0

Customer did not leave a comment.

William F. 
Rating:
4.0

Customer did not leave a comment.

Elsie S. 
Rating:
5.0

Very friendly staff, convenient location.

robert G. 
Rating:
5.0

not charge me a 15.00 dollar plus 30.00 dollar cleaning fee after I paid for 4 days and returned the trailer in 3 days just as clean as I had received it. If you are going to charge me a cleaning fee, just take it out of the 1 day early I returned it with no refund. If this fee is dropped I will use and recommend U-HAUL to any one, but I am 100% sure I do not owe this fee. THANKS JAMES PARKER

JAMES P. 
Rating:
5.0

Customer did not leave a comment.

Passmore B. 
Rating:
5.0

Customer did not leave a comment.

Jerome N. 
Rating:
3.0

Customer did not leave a comment.

BERT P. 
Rating:
5.0

Excellent service, extremely helpful,Super happy!

george B. 
Rating:
2.0

Customer did not leave a comment.

TAMMY B. 
Rating:
3.0

Customer did not leave a comment.

Brian K. 
No reviews have been submitted for this location.

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