Customer Reviews for Welches All Vehicle Repair
(U-Haul Neighborhood Dealer)

374 reviews

127 S Main St   Bluffton, IN 46714

(260) 824-9755

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(260) 824-9755

127 S Main St
Bluffton, IN 46714

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

They went above and beyond to explain everything and assist to make sure we had everything we needed.

Celina M. 
Rating:
3.0

Parking is limited.

MELANIE G. 
Rating:
5.0

Customer did not leave a comment.

SCOTT H. 
Rating:
3.0

Customer did not leave a comment.

GREGORY J. 
Rating:
4.0

Customer did not leave a comment.

Linda L. 
Rating:
5.0

Customer did not leave a comment.

KEVIN E. 
Rating:
5.0

Friendly and knowledgeable staff.

DAVID S. 
Rating:
5.0

Everything was good

WENDELL A. 
Rating:
5.0

I had no problem with the locations. The problem lies with uhaul itself. Returning the equipment is awful! I had no internet connection and I was on hold for over 45 minutes trying to get assistance to help me do the return. Fortunately, someone approached me who was able to go thru the process online and hopefully it was done correctly. This process is not user friendly for seniors or for someone without online access.

DANIEL C. 
Rating:
5.0

Customer did not leave a comment.

KYLE L. 
Rating:
5.0

Was ready for me to pick up the equipment. Very good job.

Jackie N. 
Rating:
5.0

Brady was friendly and efficient. Thanks!

WILLIAM H. 
Rating:
5.0

Nothing. The manager hooked up the trailer for me and was very cordial. I was very satisfied with the customer service and the equipment.

MELANIE G. 
Rating:
5.0

Great experience all around. My impression of U Haul is UP. Now, I see them on the road everywhere.

Gordon G. 
Rating:
5.0

Customer did not leave a comment.

COURTNEY C. 
Rating:
4.0

Customer did not leave a comment.

TONY G. 
Rating:
5.0

Customer did not leave a comment.

LEVI B. 
Rating:
5.0

Customer did not leave a comment.

JAMES V. 
Rating:
5.0

Jack hoist broken on trailer and one tire had chunks out and cord showing. Dealer did fix tire but had no parts to fix jack. Trailer should not be rented again till fixed. Took 45 minutes to raise jack on return trip .

Larry L. 
Rating:
5.0

Customer did not leave a comment.

James E. 
Rating:
5.0

They did everything I needed. Great service over all

RONALD C. 
Rating:
5.0

N/A

JOHN A. 
Rating:
4.0

Clean the windshield!!!

Fallon C. 
Rating:
3.0

Staff was friendly, but they won't let you attach the trailer yourself when every other U-Haul location that I have been to does. Also says it's open all the time on your phone but clearly that won't work since you aren't allowed to hook the trailer up.

BRENDAN D. 
Rating:
5.0

Nothing, always friendly, efficient, easy to work with!

MICHAEL N. 
Rating:
5.0

A perfect place to start off a day.

SHARON C. 
Rating:
5.0

Customer did not leave a comment.

KENNETH Y. 
Rating:
1.0

Customer did not leave a comment.

Kyle J. 
Rating:
3.0

The woman behind the desk was sharing her whole life story to the customer she was helping. She was seeking sympathy for being a single mom with 4 kids. I guess she had to vent to someone.

SAMUEL R. 
Rating:
4.0

Customer did not leave a comment.

Heather B. 
Rating:
5.0

Customer did not leave a comment.

MYRON S. 
Rating:
5.0

This location is all about customer service. They are friendly and willing to help the customer in any way.

robin H. 
Rating:
5.0

Customer did not leave a comment.

ROBIN H. 
Rating:
4.0

Customer did not leave a comment.

Chasity C. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP P. 
Rating:
5.0

Welches were great. They kept us informed before pick-up and were efficient and helpful when we arrived to get the truck.

Jack C. 
Rating:
5.0

Customer did not leave a comment.

Myron S. 
Rating:
4.0

Nothing

RYAN B. 
Rating:
4.0

Customer did not leave a comment.

Paul G. 
Rating:
5.0

Customer did not leave a comment.

BLAIRWILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

BRIAN R. 
Rating:
5.0

Customer service was excellent

cozette W. 
Rating:
5.0

Quick, easy, friendly, and helpful

Mark B. 
Rating:
4.0

Customer did not leave a comment.

William H. 
Rating:
5.0

Great customer service. Everything worked fine. I wish the 15' truck would of had cruise control but otherwise everything was fine.

DARRELL B. 
Rating:
5.0

Keep up the good work

James G. 
Rating:
5.0

Nothing. Brady runs a great shop. I have been going to him for years for maintenance and trust him completely. When I rented a uhaul he even offered to help me move.

KYLE A. 
Rating:
5.0

A larger parking lot would be helpful it was a bit crowded.

AUSTIN B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
5.0

Very friendly and excellent service a five star ⭐️ definitely !!!!!!! Thank you u -haul

GEORGE B. 
Rating:
4.0

Customer did not leave a comment.

VALERIE H. 
Rating:
5.0

Customer did not leave a comment.

Mathew K. 
Rating:
5.0

Customer did not leave a comment.

Cynthia L. 
Rating:
5.0

Customer did not leave a comment.

kayla H. 
Rating:
5.0

Customer did not leave a comment.

DARRELL B. 
Rating:
5.0

Customer did not leave a comment.

Kyle G. 
Rating:
5.0

Customer did not leave a comment.

Jennifer B. 
Rating:
5.0

The trailer I rented was very well made and towed better than I expected. I liked the after-hours return by cell phone. Even though it was not convenient, it gave me peace of mind that you had photos proving I returned it!

Dale L. 
Rating:
5.0

Make sure the doors shut properly next time.

beverley L. 
Rating:
5.0

Customer did not leave a comment.

Daniel N. 
Rating:
4.0

Customer did not leave a comment.

Dale B. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

Nathaniel M. 
Rating:
5.0

It would be easier if I could talk to a person at the site I was picking up the uhaul. I called their #, but got the 800 #. Got 2 more calls prior to my pick-up date to confirm what I wanted. Day of pick up, the person who helped me, had to change it again, very pleased with this person..knew what was needed and how to put it in the computer.

Kathy H. 
Rating:
5.0

Customer did not leave a comment.

Robert F. 
Rating:
5.0

Customer did not leave a comment.

Karlene C. 
Rating:
5.0

Customer did not leave a comment.

ROGELIO V. 
Rating:
5.0

Customer did not leave a comment.

Westley M. 
Rating:
4.0

Customer did not leave a comment.

Hayley D. 
Rating:
5.0

Gentleman there was very friendly very helpful and provided me with additional information on discounts for senior citizens in Bluffton Indiana

John S. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Forgot my dolly and was not informed of drop off box for key

Tracy K. 
Rating:
5.0

The staff were very helpful and Profesional.

Blake P. 
Rating:
5.0

Customer did not leave a comment.

james F. 
Rating:
5.0

Great people.

Timothy D. 
Rating:
5.0

Customer did not leave a comment.

Eric G. 
Rating:
5.0

Customer did not leave a comment.

Douglas B. 
Rating:
5.0

Not applicable now

EMMANUEL F. 
Rating:
2.0

Turned it in on the 29th and they didn't check it in tillThe 2nd

Shirley E. 
Rating:
5.0

Customer did not leave a comment.

Jesse C. 
Rating:
1.0

Customer did not leave a comment.

Robert C. 
Rating:
1.0

Brady the Mgr told by phone on the day before my move that I had been upgraded to a 27' instead of a 15' and I could pick it up in Bluffton In. When I arrived I saw the 27' and my wife then left to go home to greet our help. Then Brady said there was a mistake and I was getting a10' truck or I could drive to Huntington for a 25' but he denied that it was his fault dispite him telling me on Sat. When I pressed him to admit his fault he threatened to cancel my reservation. I then had to settle for the 10' and convince our help to make two trips to move everything instead of just one. VERY UNHAPPY WITH UHAUL

Lee O. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

LORIE U. 
Rating:
5.0

Keep up the good work.

Kenneth Y. 
Rating:
5.0

Customer did not leave a comment.

AVIAN R. 
Rating:
5.0

Customer did not leave a comment.

Ninetta B. 
Rating:
2.0

Very small lot to pull in a 26ft truck and trailer in. Website and app wouldn't let me do an after hour's check out. Was on hold for 45mins trying to check it in before I have up and had to call the next day.

Joshua F. 
Rating:
5.0

The truck did not have cruise control. I drove over three hundred miles it sure would have been much better.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Mike B. 
Rating:
4.0

Customer did not leave a comment.

Brenda H. 
Rating:
4.0

Customer did not leave a comment.

beth K. 
Rating:
4.0

Customer did not leave a comment.

William H. 
Rating:
5.0

Customer did not leave a comment.

Chasity S. 
Rating:
5.0

Customer did not leave a comment.

Beverly B. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey D. 
Rating:
5.0

Customer did not leave a comment.

wiley R. 
Rating:
5.0

Customer did not leave a comment.

April B. 
Rating:
3.0

Customer did not leave a comment.

Michael M. 
No reviews have been submitted for this location.

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