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frank K.
Customer Reviews for Wellston Lube & Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Longer check in hours. Not being able to check in until 11 am is not very convenient.
Thomas B.nothing!! this place went above and beyond for me. and i cant thank them enough. i would defiantly rent from them !!! they made sure that a truck and an auto transporter was there for me when the ludington, Michigan could not get a transporter and told me I had to drive 60-80 miles one way to get one!! where wellston michigan whice is only 27 miles from me would have both for me. so thank you so much to you guys A+++++++ service
Angie H.Alesha (?) was a big help in getting me on my way. She did a great job and is a credit to the Uhaul franchises.
Robert L.Service was excellent
Eugene B.There was sod in the wheel tracks and the plastic fender cracked. Gal told me to go ahead and hook up trailer by my self. The next day at 4 am in the morning I found the lights did not work. I had to hook up my own lights on it. When I brought it back that afternoon I told the guy I wanted some money back, he looked at it and found the wires were corroded and pulled out of connectors, he was very kind and refunded a little money. He said they should have hooked it up and checked it before I left. I told him the gal told me to go hook it up and I assumed the lights worked.
Lawrence H.Seems like a 12 page contract is a bit complicated for a one day trailer rental. But ya can't beat $30.
Michael T.Nothing.
JAMES B.nothing
Robert B.Not a thing.
WARREN W.Failures in the computer system made for a long pickup time. The place is a repair shop that also does U-Haul and I am comparing them to other places I've rented that only do U-Haul, so of course they don't compare favorably. On the other hand, when taking away the computer problems, the service was friendly, low-key, and effective, so I would definitely recommend them.
John G.Very friendly and very professional thank you
Scott V.Very good service and very nice people
Scott V.Very easy transaction.
Roger Z.nice service, and give us a receipt.
Paul H.All good
Jonathan P.The rental went very smoothly. The employee hooked up the pig tail for the lights so I did not have to get in the ground and do it. And the trailer also pulled vey well
Sandy G.Well-done Lube was able to get the equipment that I needed to their location when I needed it. Great customer service!
Mark H.Quick and easy process
Scott W.Ryan was great
LINDY M.Excellent customer service
Brittany W.They were not able to resolve the above issue and couldn't even get our information to come up on their cellphones. We have not heard a word from the field rep and they would not give us his contact information.
Kim T.Help with drop off, (i.e. offer to help un-hitch). I asked for a block so the hitch wasn't dropped in the snow and mud (not provided) vs. just 'inspecting' the equipment to ensure I didn't damage the trailer.
David T.Great experience! Corey was big help.
PATTI B.Awesome people to work with . Corey and colt. Thank u
Judith H.Only one employee knew how to work the UHaul computers system. He left in the middle of processing my reservation because the computers were running slow and he needed to "Run home to get something". I was left to stand there. Another employee contacted someone else who knew how to work the system via phone. My reservation was finally completed 45 minutes after I walked in the door. I feel it is unprofessional to leave a customer just standing there in the middle of their reservation, because the computer system is moving slow. He wasn't helping another customer during this time. He had to run home"to get something".
Leeta B.