Customer Reviews for West Chester Antique Center

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of West Chester Antique Center

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Shawn H.
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Customer did not leave a comment.

Jerry C.
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Use some common sense. Upon return of the truck the "guy that handles U-haul" was out in parking lot helping someone hook up equipment, so I left key with girl at counter. Apparently by the time the truck return was processed it was 30 minutes past the return time due....so I was charged for an extra day. I have rented U-haul trucks many times at many other locations have never had any problems. Will not use this location again.

Naoya A.
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Customer did not leave a comment.

jeffrey S.
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Did not have the 2 dolly's I requested and really needed. Did not tell me until I was leaving

Jeffrey H.
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Customer did not leave a comment.

Cathy R.
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DEBORAH B.
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John A.
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The 5' x 8' trailer had three leaks in the roof I discovered after loading furniture in the trailer and rain started. I had to have the furniture unloaded. When I called the office location where I rented the trailer, the young person said I would have to call back after 10:00 AM the next day. The only good thing she did after I was persistent about talking to someone immediately, was she gave me the phone number of the regional manager.

Stephen M.
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Customer did not leave a comment.

amr B.
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Kevin S.
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Representative was very slow, Left me to hook up trailer myself, and trailer was filthy inside. Also I was told to just drop the trailer in the lot and everything would be taken care of. I got calls and texts and emails today saying it was not turned in. Yet, I got a final bill that was correct. Very disorganized paperless system

nick Z.
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Customer did not leave a comment.

Jason L.
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nick Z.
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Earl B.
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Wouldn't change a thing. The customer service at both locations was excellent!

Nick M.
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Minimal rentals available, but they had what I requested.

Collin P.
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Eduardo Q.
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Jean C.
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Donna D.
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Barbara O.
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I needed pickup at another location at 9:30am. UHaul only had a van at this location, so they notified me. That wasn't a problem, but they didn't open until 10am. Then they showed up to open AT 10 and still needed to process and check the van from the previous rental. We didn't get out of there until 10:30 and he asked me to have it back by 1:30 (my rental price was for 4 hours). When I brought it back in a hurry using only 3 gallons...they charged me $24. My 19.99 turned into over $90 quickly.

Terry P.
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We had completed the Express check in online, but we were asked questions during the pick up that we had already answered.

FREDERICK C.
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Customer did not leave a comment.

Donna D.
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Richard R.
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Speed up computer, have supplies available, blanks etc.

priscilla H.
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Make sure the oerson checking the vehicles is better trained .this man waiting on me kept me waiting for an hour,then had to call Patty for help to get me on my way.He was really nice just too slow,needed more training.I would rent from there again Patty was excellent when she waited on me before.

Karen L.
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Very nice but very deceptive. Would not use again unless no otther alternative.

Karen V.
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Customer did not leave a comment.

Enoris B.
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No.everything was excellent

Philip W.
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Truck had over 30 blankets in it that I had to clean out and return. I had reserved a dolly but there were none available when I picked up the truck. The truck was there and ready to go which was most important factor.

Jane S.
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The floor of the truck had water on it so obviously the roof was leaking. I was concerned not only about my items getting wet, but about slipping as we loaded the truck. Also, this was not the location that I rented the truck at, but Uhaul changed it to this place and it didn't open until 10am, putting us a good hour behind schedule and the person working the Uhaul counter was late getting to work. I feel like Uhaul could've delivered the truck to the location that I rented it from, saving me time and inconvenience. Also, I guess there were warning lights on the dashboard that the truck needed service.

Brian T.
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Gas tank needs to be FULL! Then returned full. This guessing at position of gas gauge is a rudimentary calculation. I am wondering if the very first customer picked up the truck with a full tank and returned it at the same level (full), and each customer after...how was it down to 3/8 tank in just so short of time (it's a very new truck) ?

Katelyn H.
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Customer did not leave a comment.

Brandon W.
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problem get truck at first location in South Lebannon ohio had to 20 miles to get Truck. make sure where the location has a way to inform contact person let them know the truck is not there for pick.

Joshua K.
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Great location and service from Staff! Keep doing what you're already doing!

Timothy O.
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Have an extra staff member so the wait at check in is not so long.

charles W.
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Customer did not leave a comment.

Dennis L.
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Great

Tracie B.
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Follow the online app to drop off truck. Didn't have any issues.

Bill E.
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Customer did not leave a comment.

RYAN D.
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Spencer C.
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Katelyn S.
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Jessie S.
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Plenty of parking and easy to get into. Young woman who checked us in was very helpful, nice, and very knowledgeable about the process. She made it very quick and easy.

John K.
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Equipment (15' truck and tow dolly) was well-maintained and ready to go. One major complaint, however, is that we found later that the tow dolly had a broken wire which blew a fuse, so the brake lights on the tow dolly did not work which is a major safety hazard. It would have been better for the pickup location to find this problem and disclose it to us, but we simply took the dolly to a U-Haul service center where the problem was promptly solved. It was great service and I think it speaks to U-Haul's business-wide services standards.

Aaron D.
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Had rental reserved for more days than used, so the staff did what they could to ensure I was not charged the full amount. Thank you!

Deekshitulu D.
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Customer did not leave a comment.

STEPHEN D T.
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Alek G.
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Bruce C.
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Nothing! It was quick and easy!

Valerie B.
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Owen E.
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Better customer attention when renting out and accepting return of rental vehicle.

Donald D.
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Customer did not leave a comment.

Eric H.
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Joseph M.
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Martha U.
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When returning the trailer, the attendant could not find my reservation. Since I didn't have a contract, she had to call someone else. Finally situation was resolved and then they wanted to add a 3 day late charge in addition to what they had already charged me. What a disaster.

Lori C.
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Not organized. Did not go out to the truck to do a walk around.

Mark S.
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This is not a stand alone Uhaul center. This business runs Uhaul on the side. Its obvious because they can barely complete a Uhaul transaction.

Coleen L.
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BUT I just noticed that I have been billed twice on my credit card. Could you look into that? Coleen Landris

daniel B.
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Customer did not leave a comment.

Glenn L.
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You charged me for gas, but I paid over 40 dollars to put the tank back where it was b4 pickup. I want this refunded.

Jhon W.
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Customer did not leave a comment.

charleen W.
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This was the worst experience I have ever had the whole process was crazy . There was to much time wasted with the transaction between arrival and getting the approval for the key. I will never do this again

Brian T.
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Rental agent was really good, but her co worker was a crab.

Raymond W.
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Don't care for the mobile phone return procedure.

Bradley C.
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It was a large parking lot and easy to park.

Jeff K.
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Have the equipment advertised online. Went to get 10' truck and the only trucks were 20' so I had to pay double the price and no choice since I had furniture that I had to pick up that day. Very disappointed with the location and uhaul in general.

Mohamed B.
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Customer did not leave a comment.

Josh T.
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TRESOR N.
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Eric H.
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The location doesn't even seem happy to be renting for U-Haul employees treated like it's a hassle. The unit did not have as much fuel in it as the computer had said I called U-Haul and told them I would be extending my rental and got an email as if I had stolen the U-Haul I will be renting from Enterprise from here on

Rachel K.
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Was charged more than double what I was quoted when making my online reservation. Absolute bullshit.

jessica W.
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I will NEVER use Uhaul again because of my experience. I will also not be paying the ridiculous amount you are asking for when we were promised that there would be a price matched to Budget Rental, who I SHOULD HAVE AND WILL use for my business from here on out. I used uhaul when I was promised to price match them at 15 cents a mile.. why would anyone willingly pay 4x the amount when you receive 10x worse in customer service??! Stay CLEAR OF UHAUL!!! Stay tuned into Cincinnati's local news to cover this story.

Brian H.
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I reserved an appliance dolly and a dozen moving pads that were not in the truck when I went to pick it up.

bill W.
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Customer did not leave a comment.

Frank K.
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Customer did not leave a comment.

Megan H.
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My one and only complaint is if you are getting a one way Uhaul Uhaul should really email you with the dropoff location address, like they do the pickup location address. I had a heck of a time trying to figure out where I was supposed to take this 26' beast. Also you may want to put up signs as to where exactly to drop equipment. These two complaints should not deter anyone from using this location. It really was a wonderful experience. I had to call the location twice and they were nothing but nice, polite, and so so helpful! Big thumbs up from me!

David C.
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Customer did not leave a comment.

Karen V.
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Josh M.
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Tyler D.
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Did not have the size truck I requested and could not determine a specific dropoff location for me which I believe caused issues with my dropoff.

David S.
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Customer did not leave a comment.

steve B.
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Jeffrey G.
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Loved the flexibility of not having to conform to open hours.

KELLY L.
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Don't know if anything.

Tony R.
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The drop off guy was A+, he saw I was early he opened up to help me. He was friendly nice human being of a guy

Tammy B.
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Customer did not leave a comment.

Karen V.
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Erin L.
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Customer did not leave a comment.

STEVEN G.
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The staff at the pick up location did not k ow how to use computer system Was extremely rude blaming the system rather than apologetic for being incompetent Until we got ahold of someone at a corporate level I probably was not going to be able to take the truck They should no longer be able to be. U-Haul location

Timothy O.
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I typed in my debit card info when making my reservation to save time and still had to give all the same information at the counter. This waisted time didn't save any.

Karen W.
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Customer did not leave a comment.

Scott W.
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Customer did not leave a comment.

James S.
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Nicole K.
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kimberly L.
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joe Z.
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Dropped off before hours so did not see anyone or go inside.

stephanie D.
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Customer did not leave a comment.

Shad E.
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Customer did not leave a comment.

Anne P.
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this location helped us out to let us pick up the truck as early and as quickly as possible — really helpful to get us on the road sooner! Also a plus that we picked up in an antiques mart - we ended up shopping for a great piece while we were there

No reviews have been submitted for this location.

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