Make sure the place is actually open at the time of pick up. Our place of pick up was changed by uhaul 2 days before our pick up date. The gal who called us didn’t bother to check the hours they were open. We arrived at 9:00 to get the truck but they didn’t open till 10:00. Very disappointed
Dan P
Customer Reviews for West Coast Self Storage Fircrest
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Perfect!
Felipe Sthe Service engine light was on when we picked up the truck and we noticed there was water in the truckbox. Not sure where the water was coming from. ( Maybe a leak in the roof ). The engine light stayed on the entire time while we had the truck. Besides that, your customer service team was very helpful and the transaction was easy.
VERNON CVan was clean but had a lingering smell of what I assumed was tobacco and marijuana. Overall, the van was still usable and did a great job, just a weird smell that lingered all day.
Daniel BThe truck smelled like smoke and was dirty
Natalia SExcellent customer service!
Marotha PGreat service, very professional and friendly. Would highly recommend.
Laura NThe customer service representative was extremely professional and friendly.
Lascelle GI was charged for coverage without even being asked or talked to about it. Online mileage was at $0.79 a mile I was charged $1.19 a mile.
Ashley VThe staff was great and very helpful, efficient and friendly! Just keep it up
Dennis HNo one was there when I arrived but the mobile drop off experience was easy!
Courtney FThank you, excellent service
Jose TI returned the box truck after driving 14 miles with exactly 3/8 tank as agreed . Only to be charged $16 for gas. The employee Alex I think his name was . Was unhelpful in this regard. I will not be returning to uhaul ever again if this cannot be rectified. When I parked it it was on a hill and was charged unfairly. At this point I am paying $80 for a $19.99 truck. Only driving it 14 miles. This is not good business practices.
Joe PThe truck was dirty. This was not a huge concern for me at first. upon returning the vehicle I searched the cab to make sure I was not leaving anything behind. While doing this I found drug paraphernalia under the passenger seat. I then found (and photographed) what appeared to be a fentanyl pill. I say it appears to be as I have shown the photo to a friend in law enforcement and he identified it as such. MY GIRLFRIEND WAS SITTING ON THIS PILL FOR HOURS! This is a perfect example of why cleaning out your trucks is a safety issue. What would I have told a police officer if I had happened to get pulled over?....U-Hual put my safety in jeopardy and I want an explanation and apology.
Blair AEverything was perfect
Steven FI was impressed with not only the facilities, but also with the staff. Brandon helped us on a few different days. He was extremely helpful, professional and accomodating each time I visited the office. I would say that Brandon is a stellar employee and a positive face of the company. Nico helped me today, and he did a great job, too. You are very fortunate to have them both in your employ
JoAnn EThe gentleman helping me was kind, knowledgeable and answered all my questions.
Viktoriya PNothing. Excellent customer service.
David DEach staff member at the location that helped us with the reservation and the pick up were friendly, knowledgeable, and professional.....thanks for the wonderful service 😀
ANGELA LStaff was fantastic!!!!!
Donald PNo key drop box even though the return instructions say to put the key in the drop box when returning the truck.
Jonathan MMy reservation was for 11am. No one was there when I arrived. I later got to pick up because I called the emergency number and had also left messages. They had someone come in and rent the uhaul to me. I didnt check the inside and there was a loose dolly in there that I fear I will be charged for. I dropped off the uhaul and put the keys in the drop box. I can’t say that I would for sure use this location after waiting outside for assistance, and then having to come back later to pick up the uhaul.
Michiko MTheir customer service went above and beyond what we expected!
Maziyar SNothing! This was the best Uhaul location I’ve ever rented from. In the last 3 months I’ve had to rent a truck they were the friendliest and quickest location. The last relocation screwed up fast. But with the pre check in and top notch customer service, I was out the door in 5 mins!
Celivette RStaff was friendly, efficient and helpful. The rental vehicle smelled great!
RONDA MNice young man at the counter!
Yi LWhen dropping off the uhaul all Bay Area spots were taken by a group of people there. As well as most of the other parking spots. I had a 26’ truck which is not easily maneuverable, I asked if anyone could please move their vehicles so I could drop off my truck and I was greeted by an angry hostile woman who refused to and kept yelling at me. After 30 mins of waiting in the parking lot I tried to reason with the group again and this time a gentleman called me names and said he was “packing” and showed me his weapon holstered as a threat. I eventually left the truck halfway parked between the only two spots left and had to follow up send photos to customer service to show them how the party was parked and where I left my vehicle in case of worry of vandalizing after leaving.
ASHLEIGH QEverything went smooth and professional. Truck was full of gas and clean and ready to go. The whole process was excellent and the gal who was the clerk that day was helpful and friendly.
Kathleen EThe rental process was very smooth and Shyler at West Coast Self Storage Fircrest was very professional, courteous, and took the time to really understand what I needed despite being busy with other customers. Five stars for her help!
MARIETTA WMy main disappointment is that I used 20 miles less and was still charged for my estimate. I don’t know why they didn’t adjust the total price down from The estimated mileage.
Edgar ABest rental experience ever. The person helping me at the counter, Shylar, was fantastic and made the entire process quick and easy. Many Thanks
John CStaff was amazing
Christine SStaff was very helpful, would use this location again!
ANDREA FThank you!!!
Alan KLady at the drop off location was awesome, would invite her over for a bbq if we weren’t in a global pandemic
April RBad experience cuz they supposed to credit my account for turning in the equipment earlier wish they never did
carlos G