Customer Reviews for West Coast Self Storage San Pedro
(U-Haul Neighborhood Dealer)

276 reviews

1305 N Gaffey St   San Pedro, CA 90731

(310) 507-0884

Office Hours

  • Mon-Sat: 10 am–5 pm
  • Sun: Closed
Special Operating Hours
  • 5/27/2024: Closed

Services at this Location:

Contact Us

(310) 507-0884

1305 N Gaffey St
San Pedro, CA 90731

Services at this Location:

Office Hours

  • Mon-Sat: 10 am–5 pm
  • Sun: Closed
Special Operating Hours
  • 5/27/2024: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JOHN K 
Rating:
2.0

Reserved a 15 ft truck came in and they only had a 10ft truck took it to only realize it had no ez load ramp which made everything worse… Don’t plan on getting what you reserve

Giuseppe D 
Rating:
5.0

Customer did not leave a comment.

Diane P 
Rating:
1.0

Evelyn the lady at the U-Haul counter, accompanied by her son, handled my rental transaction. Instead of providing professional assistance, they seemed to gang up against me. Their tone was condescending, and they made me feel like an inconvenience rather than a paying customer. My overall impression of this U-Haul location is negative. I expected a smooth rental process, but instead, I encountered unprofessional behavior and inefficiency. As a customer, I deserve better treatment. I strongly advise potential renters to explore other options before choosing west coast self-storage transactions with “Evelyn” . She should not be in that store.

Aradhana C 
Rating:
5.0

The lady at the reception was excellent - Nice and moved quickly

Nicholas C 
Rating:
5.0

Evelyn was an absolute pleasure to work and chat with. A huge people person, excellent customer service, and a friendly smile to greet you as you walk in the door! No improvement needed. Thank you for everything!

Jamie C 
Rating:
2.0

Vehicle was damaged and had a leak, refilled back to what was asked but was still charged for gas

Gavin F 
Rating:
2.0

Truck was decent but service not so great. It took the front desk person 30 minutes to get us checked in. The office is supposed to be open till 6pm but we were told to bring the truck back before five cuz she was leaving early. Arrived around 3:30 and nobody was there. Called the listed number and were told to leave the keys in a drop box. I asked for a return phone call to verify my charges since there was no one in office to confirm the mileage and no damage to vehicle. Never received a phone call. Instead got my receipt by email and I had been charged for two days of rental and insurance when I only had the vehicle for five hours. Not the end of the world but still pretty disappointing

Irene D 
Rating:
1.0

This location did not check my vehicle in for two days after I returned it, resulting in an overcharge and me wasting my time to deal with the situation. On top of that, the location was non-responsive to my requests for support for over a week. I will absolutely not do business with this location again.

Erik B 
Rating:
5.0

Excellent Customer Service!!!

Francine M 
Rating:
5.0

Customer did not leave a comment.

Deirdre H 
Rating:
5.0

Truck's steering wheel had too much play Dangerous.

REBECCA S 
Rating:
5.0

Phil made the process easy and smooth, checking out the truck and in.

Nichole B 
Rating:
5.0

Quick and easy. Thanks for making my move as simple as can be.

Erik B 
Rating:
5.0

Customer did not leave a comment.

Eva P 
Rating:
5.0

Super friendly staff here! Phil especially was working hard and made sure everything was good to go for me on pick-up. The drop-off process was equally quick and painless. I'll definitely be renting my next U-Haul from this location!

DANIEL L 
Rating:
5.0

The staff was excellent. Disappointed that there was no moving blankets at this location.

Craig H 
Rating:
5.0

Sales guy was phenomenal best experience ever with u-haul to be honest.

JUSTIN S 
Rating:
5.0

Reserve your U-Haul in person. This experience was a million times better than last time.

Nadia S 
Rating:
1.0

The trunk at times would not stop when the brakes were applied. The truck would skip forward like it was trying to go into another gear. This happened 4 times. The last time I rear ended someone. I need U Haul's insurance information for the person that was hit. At the time of rental no insurance was offered to me.

KEITH K 
Rating:
5.0

I have not rented before and I will definitely rent again. One of my main reasons for that is the guy Garry that works at the counter. He just explained everything so simple. Very helpful.

MATT L 
Rating:
5.0

The man who checked us in was courteous polite and had all the information I needed. I will definitely rent a U-Haul from them again and if I ever need a storage unit I would use them.

toni m 
Rating:
5.0

Customer did not leave a comment.

Jennifer K 
Rating:
5.0

The truck's steering was wonky and the brakes were not great but the personal service (Gary in San Pedro, CA) was excellent!

Kimberly K 
Rating:
5.0

Customer did not leave a comment.

Do M 
Rating:
5.0

Customer did not leave a comment.

Michael B 
Rating:
5.0

Very convenient

Paris T 
Rating:
5.0

Customer did not leave a comment.

Alban W 
Rating:
3.0

I need to check out earlier , I had to go there 3 times because there was nobody there

Maira D 
Rating:
5.0

Customer did not leave a comment.

Jessica B 
Rating:
5.0

Manager was very nice. Only recommendation would be that truck has a full tank. It is very hard to replace gas when you are not replacing to a full tank.

Laney R 
Rating:
1.0

not charge people for stuff they didnt buy or want. i was overcharged on my rental and the UHAUL rep added insurance that i didnt want and charge me for an after hours charge of $20. that i didnt ask for or want . OVERCHARGED $40 ON A $100 RENTAL THATS A %40 OVERCHARGE SO F-OFF UHAUL

damien h 
Rating:
4.0

it was a very pleasant experience no improvement necessary.

Ruby Q 
Rating:
5.0

Customer did not leave a comment.

Ruben F 
Rating:
5.0

Customer did not leave a comment.

Greg W 
Rating:
5.0

Customer did not leave a comment.

Bennie B 
Rating:
5.0

Customer did not leave a comment.

thomas v 
Rating:
5.0

Customer did not leave a comment.

Michelle K 
Rating:
5.0

possibly open a little earlier and allow earlier pick up times. The service was great.

Dolores K 
Rating:
5.0

Customer service rep did not walk me around the vehicle to inspect for damage when picked up. Vehicle had a dent in the top and after I returned he called and said I damaged it. Very unprofessional.

Anthony P 
Rating:
5.0

Great service

Joseph S 
Rating:
5.0

Customer did not leave a comment.

Gerald W 
Rating:
5.0

Customer did not leave a comment.

Rebecca B 
Rating:
5.0

I have used U_haul a few times and am always very pleased with my rental, the rates and the service... Thank you

GREGG M 
Rating:
5.0

Customer did not leave a comment.

ILENE H 
Rating:
5.0

Customer did not leave a comment.

LUIS C 
Rating:
5.0

Truck rental was great. A little question on fuel charge (I purchased fuel and saved the receipt, fortunately) but resolved well. I would rent here again. Wish they opened earlier as 10 am means valuable hours lost.. Moving help not so great. No show. I would not use that service again.

Brian C 
Rating:
1.0

Call me if u would like to follow up

ADAM B 
Rating:
5.0

Customer did not leave a comment.

Cameron C 
Rating:
5.0

Customer did not leave a comment.

TAMARA C 
Rating:
5.0

Customer did not leave a comment.

RHONDA D 
Rating:
5.0

Very flexible Only my own personal suggestion would be to clean the trucks often (inside) Truck was great for my needs. Gary was very helpful in the San Pedro office. Thank you very much. I I will consider using a U haul for any of my needs at later dates. Thank You very much.

YOLANDA J 
Rating:
5.0

Customer did not leave a comment.

Jose P 
Rating:
5.0

Associate was very friendly and helpful.

NAOMI D 
Rating:
5.0

Customer did not leave a comment.

Jason K 
Rating:
5.0

Good service Close location

ROBERT G 
Rating:
1.0

The employee seemed to be in a bad mood since the morning of the pick up. His customer service skills were subpar. The U-Haul truck was great but this guy needs some customer service training.

MIGUEL C 
Rating:
5.0

The ride was very smooth. Very satisfied. Thanks

SHIRAZ B 
Rating:
5.0

Customer did not leave a comment.

Deja R 
Rating:
5.0

Everything was great! The Team Member who helped had great customer service and friendly.

Jesse D 
Rating:
4.0

My only concern is that I had to wait almost 15 minutes outside the office as the door was locked and no one was in the office. I arrived on time (4 pm) to return my truck only to find a sign posted “Return at 4 pm”. I called the posted phone number to tell the staff that I was on the premises only to get a voicemail message. Finally at 4:13 pm two employees entered the office and checked in my truck.

GENNARO D 
Rating:
3.0

Customer service was not good. would not rent from West Cost Storage again.

MICHELLE B 
Rating:
5.0

Not the location, the vehicle was neglected. Steering play, seat very uncomfortable, drivers mirror would not stay level, initial acceleration too jumpy. This vehicle needs to be put out to pasture or fixed. Still have not received contact regarding contested fuel charge.

Sam R 
Rating:
3.0

the app would not work... location services was on but still would not work.. initially attendant didn't seem to understand that I needed his help and was dismissive. But he came through. Since the app would not work, we were told that we had to return truck by 5 even though i paid for 24 hours. fortunately we were done early. App sucks!

LOUELLA C 
Rating:
5.0

Customer did not leave a comment.

James M 
Rating:
5.0

Very helpful with everything

JOSEPH D 
Rating:
5.0

Customer did not leave a comment.

Mario P 
Rating:
5.0

We thought we would only need the truck for 1 day but as it turned out we needed it for a 2nd day. Gary was able to take care of everything over the phone. Thank you very much.

John M 
Rating:
5.0

Service at the location was amazing

Angela M 
Rating:
5.0

keep up the good work.

Mario P 
Rating:
5.0

Phillip is WONDERFUL. He is SO patient, so kind, and very professional. I appreciate it. It was a wonderful experience and may need to rent another U-haul. Phillip came through. He is a beautiful person and loving. Thanks!

Alea W 
Rating:
5.0

The sales rep was friendly and helpful during the process. Made everything go smoothly.

Reva S 
Rating:
2.0

they did not have the equipment we reserved. we had to get blankets and dolly from another location adding 2 hours to our move.

Thomas M 
Rating:
5.0

Nothing to complain about here. Service was friendly and everything worked.

Ana A 
Rating:
5.0

Customer did not leave a comment.

Jeffrey L 
Rating:
5.0

It would have taken about 5 minutes with a handicap wipe to clean the dash ,cup holder area

James C 
Rating:
5.0

Customer did not leave a comment.

MARIO P 
Rating:
5.0

Customer did not leave a comment.

Ana D 
Rating:
5.0

keep up the good work.

MARIO P 
Rating:
4.0

Customer did not leave a comment.

Jose c 
Rating:
3.0

The guys there were helpful enough. But my contract was changed 3 times from the original contract that was established before I left Oregon. Plus they sent it to Eugene,Or. When I gave them the address of the Uhaul in Roseburg,Or. The destination of my choice. The whole computer system of Uhaul needs severe updating!

ken s 
Rating:
5.0

Keep up the good work

james j 
Rating:
4.0

Customer did not leave a comment.

Aleta M 
Rating:
5.0

Great customer service

Brandi A 
Rating:
5.0

Very easy and very nice customer service provider

Lika O 
Rating:
5.0

Great service !!

Nicky G 
Rating:
3.0

More friendly staff. Customer service was sorely lacking

CHRISTOPHER M 
Rating:
5.0

Customer did not leave a comment.

Jon T 
Rating:
5.0

the people who work at this location are very professionals. keep up the good work.

MARIO P 
Rating:
5.0

Customer did not leave a comment.

Alexander P 
Rating:
4.0

Excellent service.

CHRIS C 
Rating:
5.0

Customer did not leave a comment.

MARIO P 
Rating:
5.0

Gary was so helpful and nice!

Sherrie C 
Rating:
5.0

Customer did not leave a comment.

Michael H 
Rating:
5.0

Customer did not leave a comment.

MARIO P 
Rating:
1.0

over charged .apply insurance cost without requesting . It will take a week to get the $10 overcharged (aside from the forced insurance charge) i usually pay about $44.00 for this type of rental Bd mileage. i will not do bussines with this location again.

Miguel R 
Rating:
5.0

Customer did not leave a comment.

Sandy M 
Rating:
5.0

Everthing from booking til the drop off was convenient and easy. The manager, I think his name is Gary, was so very helpful, friendly. He is an asset to your company.

Antoinette T 
Rating:
5.0

N/A. Great service. Thank you!

Baia L 
Rating:
5.0

clean up the interior of the cargo vans, the seats were full of dog hair. my main complain trough the years has been the cleaning of the vans, since I rent once or twice a month.

MARIO P 
No reviews have been submitted for this location.

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