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Julia L
Customer Reviews for West Coast Self-Storage Of Padden Parkway
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Had no fuel when I picked it up but customer service worked with me
Thomas RN/A
Nathan FFuel level starting at 1/4 is much less that optimal.
Kirby KThe 24/7 process was a complete failure. The app did not function properly. Thankfully, the location was still open when we arrived to pick up our truck and the UHaul representative was able to quickly get us checked in and on the road.
GLENN GCora was very friendly and helpful. Excellent customer service!
Kristine BI inquired why I was charged $15 for safe move coverage when I declined this fee. Nobody returned my message. The customer service rep was not able to meet with me when I dropped off the vehicle as she was showing a couple a storage unit. She told me that she would check me out and send me a receipt, so I never got to see this breakdown. When I made the reservation online, I declined all coverage and charges. In addition, the gas tank was less than 1/4 tank. I was charged for 1/4 tank. I provided the photos and nobody has responded. I had to put more gas into this as I was charged for 1/4 tank and it was between 1/8 and 1/4 tank of gas. UHaul isn't very good at responding when a customer has a complaint.
Holly DEverything went quick and smooth
Julie RThe staff at this location were both super friendly and accommodating I would definitely return when needed. The prices were good as well.
Denise FWest Coast Self Storage is a great place to go. Clean, professional, wonderful people.
Andrew CKevin is always super helpful and polite and makes rentals very easy.
Jennifer FSarah was great! Thank you Sarah, we will be back to your location only!
Cris SNone.
John HFriendly and efficient staff. Best experience I’ve had with U-Haul
GLENDA BWorking with Kevin was great! Ended up renting a storage space, as well. Thanks for the wonderful service.
Robert SEverything was easy to book and fast to get the truck! I can’t say enough good things about Kevin and Sarah! These two went above and beyond and expectations! We have already recommended people to use West coast storage!
ANTHONY BPierre was absolutely wonderful to work with. Very courteous, thoughtful and helpful. Thanks to him!
jeff BThe front desk attendant who helped me was super kind and patient, I get very stressed moving and he made things much easier.
Amanda FVery friendly, great customer service !
Phil VThe van is in serious need of repairs and servicing, the problems - Front end is terrible, steering wrestling match the whole way. Muffler is shot, or some other part of the exhaust. Column shifter is very loose, feels about to break. Far below the quality I have come to expect, far below.
Kenny Myour multi-muti-click scare marketing is offensive and condescending. next time i am going back to rhyder
christopher hVery helpful and courteous staff!
John HCustomer service was great and I like the new walkthrough via cell phone
Joshua SClean the inside of the windows
CAREY JWhen it’s busy, the wait times are terribly long. Additional staff helps remove the pressure and stress for everyone.
lera vThe phone check out process was a little long.
Joshua RWay to expensive.
Brent CAfter I left town with my loaded Uhaul I received a text message changing my drop off location to Butte Mt which is 100 miles farther than my contracted drop off, Kalispell Mt. I called West Coast Self Storage and reported the problem on a voice mail. Never did hear anything back.
Milo LChris was a delight. I will be back soon, but not to soon I hope.
Tina LYou have done a great job for us. The storage facility is extremely clean and the staff is very professional and friendly. It was so easy to rent a truck from this location. Very fast and easy. Thank you for making our 2 year storages experience so pleasent.
SHAYLA Cthe customer service was excellent.
Nina MI would never use the self-checkin again. After putting the code in the lock it wouldn't open. I had to wait over an hour for the facility to open.
JON EI stopped by the scheduled pick up location and was told that there was no truck available. I was shocked that was not communicated to me before I got there. However, I did receive a phone call at 8am on a Sunday that I didn’t answer. No voicemail was left!.
DANIEL BNothing to improve, will return when I need to rent the box truck. Thank You Kevin!
Jenny TStaff was friendly, informative and helpful. I highly recommend this facility if you have moving or storage needs.
MIA NGreat customer service. Great equipment. Perfect rental experience.
Donald AKeep doing what your doing
Ronald WI love everything about this place great job thank you for everything
Carey JNothing I like the no- contact pick up anytime schedule..
John TThe most well kept store I have ever been to. Excellent! Great customer service as well, thank you.
howell hExcellent customer service, quick in & out.
Paul PGreat customer service!
James KEverything was great, but I was supposed to get an email receipt and did not. I checked my spam.
Jeff TVery accomodating. We had to rent a truck for two days and then discovered we needed a third day. The trucj we had was already rented but they had another one lined up for us. Would use them again for truck rentals.
Rebecca MThe locations charged me for the dolly and furniture pads, even though I didn't use either. They said the tamper tags were broken, but they had already been broken when I picked up the vehicle.
NICHOLAS JThe front desk clerk was friendly and helpful. She was clearly passionate about ensuring excellent customer service.
BRENNAN BThis was honestly the fastest experience I've ever had with uHaul and will rent a truck from this location if the need arises again
BENJAMIN NThis was an easy transaction. Everything went smoothly.
Heather MParking for both personal vehicles and rental trucks is limited. Though it was sufficient I could see this being an issue on busier days.
Jessica ZMet Ben your rep there by chance . He was very helpful and turned the situation around to where I may use I haul again
Patty CGreat place to go they were ready & Quick When I brought the Truck back they came out & said your good to go Thanks Yolanda H
Yolanda HWe dropped off the truck and put the key in the drop box. We used 3 extra miles and filled the gas to match the tank at 3/8 of a tank. This location claims the gas tank was at 1/4.. Being charged $30.00 to fill and then $34. 00 for the gas is ridiculous. My advice to people is take a picture of the gas tank before and after. You want people to do online check in and out because of Covid 19. Then don’t over charge your customers.
BETSY R