Customer Reviews for West End Rental & Tires
(U-Haul Neighborhood Dealer)

241 reviews

1116 Park Ave   Kremmling, CO 80459
(east of town on hwy 40 between 11th and 12th street)

(970) 724-9871

Hours

  • Mon–Fri
    8 am–5 pm
  • Saturday
    8 am–12 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(970) 724-9871

1116 Park Ave
Kremmling, CO 80459
(east of town on hwy 40 between 11th and 12th street)

Services at this Location:

Hours

  • Mon–Fri
    8 am–5 pm
  • Saturday
    8 am–12 pm
  • Sunday
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Lodema C. 
Rating:
3.0

Customer did not leave a comment.

erin C. 
Rating:
4.0

Customer did not leave a comment.

Daryl H. 
Rating:
5.0

Customer did not leave a comment.

JAMES G. 
Rating:
5.0

Customer did not leave a comment.

Bob M. 
Rating:
5.0

The place itself was amazing. The customer service was top notch. It has nothing to do with the service center, but the fact that we were notified 2 days before pick up that we would have to drive 2 hours one way to get a truck is frustrating.

Kyle R. 
Rating:
3.0

Customer did not leave a comment.

Michele L. 
Rating:
3.0

Trailer lights burnt out

Ethan C. 
Rating:
1.0

You fucked my entire move and cost me thousand of dollars and had the balls to cancel my reservation that you couldn't fulfill. Please reference reservation # 29717085 FUCK U-HAUL!!!

Paul Z. 
Rating:
5.0

Customer did not leave a comment.

Kevin O. 
Rating:
4.0

Customer did not leave a comment.

Christopher L. 
Rating:
5.0

Great service & great experience!

Walt S. 
Rating:
5.0

Jan and Josh where awesome!

Lodema Ann C. 
Rating:
5.0

Customer did not leave a comment.

Robert F. 
Rating:
1.0

Very. prompt and efficient to check out and hook up.

JAMES D. 
Rating:
4.0

Customer did not leave a comment.

Douglas J. 
Rating:
5.0

Customer did not leave a comment.

Catherine F. 
Rating:
5.0

Customer did not leave a comment.

brandon B. 
Rating:
4.0

Customer did not leave a comment.

Keith D. 
Rating:
5.0

Appreciate Josh making the time to accommodate my reservation in a timely manner with a positive attitude on a busy Friday afternoon!

Stephen M. 
Rating:
4.0

Customer did not leave a comment.

Dustin B. 
Rating:
5.0

Customer did not leave a comment.

William K. 
Rating:
4.0

Customer did not leave a comment.

Norma J. 
Rating:
3.0

Communication on available equipment.

Laura C. 
Rating:
5.0

Have the gas tank full

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

JAMES K. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Customer did not leave a comment.

Timothy M. 
Rating:
4.0

U-Haul is not a customer concentric company by any means. The private locations are more than friendly and do well to make up for the corporate customer service short comings. I would definitely not recommend U-Haul to anyone.

Jeremiah J. 
Rating:
4.0

Customer did not leave a comment.

Jeremiah J. 
Rating:
5.0

This dealer did an outstanding job.

Lew C. 
Rating:
5.0

Very helpful and friendly people.

renita L. 
Rating:
5.0

Best Haul location ever!! Josh and Jan are extremely warm and friendly and always ready to help and resolve any issues. Nothing needs improving! Keep up the great work, guys! God bless!

Mink D. 
Rating:
5.0

They were so helpful and it was such an easy process

TAMMY C. 
Rating:
3.0

Be nice to customers!

SHELLEY M. 
Rating:
5.0

Great service. Thank you!

Meredith L. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Customer did not leave a comment.

Jared F. 
Rating:
5.0

Customer did not leave a comment.

erik A. 
Rating:
5.0

Customer did not leave a comment.

Sonny A. 
Rating:
5.0

Customer did not leave a comment.

Greg G. 
Rating:
3.0

Customer did not leave a comment.

Percy S. 
Rating:
5.0

Customer did not leave a comment.

Wesley W. 
Rating:
3.0

This wasn't my intended pick up location. It was 45 minutes away from my intended location. It just happened not to be out of my way or it would have been a pain

Edward Scott J. 
Rating:
5.0

Josh is a true pro

Michael L. 
Rating:
5.0

Don't raise your f'n rates when a customer moves his rental up 24 hrs. I was charged $84 extra dollars to move a truck up 1 day that was sitting in Westends yard.Same truck same length of rental time. If there had been an alternative in that town I would have used them even if it would cost me more. Total lack of integrity on your part. I will not recommend your company to anyone that may ask me how my moving experience was. Total B-S on your part, Thanks but never again!

Mike C. 
Rating:
5.0

A little more training for staff on UHaul website would be beneficial.

Christopher H. 
Rating:
5.0

Very good service

p.j. C. 
Rating:
3.0

Actually fix the equipment. Fuel gauge didn't read correctly, power steering pump was leaking, exhaust leaked at the manifold which made an annoying clicking sound the whole drive, and the dash was broke so it constantly rattled. For $1800 I would have expected a much nicer truck. And the trailer I also reserved, yeah, it was at a uhaul store 3hrs away. No communication or planning ahead.

Misti W. 
Rating:
5.0

Customer did not leave a comment.

Mike C. 
Rating:
3.0

My complaint is with the specific trailer I rented. It was the only one this location had. The tail lights were composed of multiple LEDs, and 2/3 or the LEDs were either burnt out or not hooked up. The problem was that caused my 2014 Ford to constantly tell me there was a bulb failure and to actually "forget" there was a trailer attached because the lights didn't draw enough power. The entire second day I drove with this trailer I was bombarded by notices that my blind spot monitoring system was being turned off because there was a trailer hooked up. I've never had that problem with any other trailer I've used.

Ryan P. 
Rating:
5.0

Josh was a true professional. Excellent service

Michael L. 
Rating:
3.0

We did self drop off - frustrated we requested a Granby drop off was given a Kremmling drop off and was charged for the extra gas and mileage. It was only 11 dollars but it was an extra hour of our time and not convenient. It's the principal of it.

Steve M. 
Rating:
5.0

Customer did not leave a comment.

milton K. 
Rating:
3.0

Customer did not leave a comment.

Peter K. 
Rating:
4.0

Again the drop off location was not the location we'd booked. Close to a 90 minute round trip from Fraser where we expected to drop off. Also notified with short notice after we were on the road. It would be highly preferable to know the location of pick up and drop off at the time of booking.

Christopher C. 
Rating:
1.0

This was the poorest experience I have ever had renting a vehicle. Was ripped off. First of all, there were no trucks. Once I found a location that would work, I was guaranteed a truck. Their guarantee is not worth anything. I called the location and they said there was a truck. Later that day I got a call from Corporate or somewhere that said there was no truck even thought 2 hours earlier it was there and I had a guarantee. She said there was another guaranteed truck in another town out of the way. I questioned whether this guarantee was as good as the last one. Result, I had to drive 100 miles out of my way at $0.79 per mile (who wins here?) to get a truck that was now more expensive and inconvenient for me. Nice work U-Haul.

Howard H. 
Rating:
3.0

Wish there was a location closer to Silverthorne, CO

Meg G. 
Rating:
4.0

Great friendly folks

Summit Nordic Sk C. 
Rating:
5.0

Customer did not leave a comment.

Dana M. 
Rating:
5.0

Truck was ready when promised, staff was very helpful. Excellent experience

Betsy G. 
Rating:
5.0

Customer did not leave a comment.

Jamie G. 
Rating:
5.0

Everything went easy for return! Thanks

Pat V. 
Rating:
5.0

Customer did not leave a comment.

Dan B. 
Rating:
3.0

Customer did not leave a comment.

Stan C. 
Rating:
4.0

Other than the fact I had to drive 1 hour each way to pick it up when I had reserved it for the town I live in, I received no notice that I couldn't pick it up locally. Just by luck I checked the day before. I had to change travel plans to accommodate the extra travel time.

jo J. 
Rating:
5.0

The guys at this location were professional and efficient. Equipment was ready at arranged pick up time and they explained everything about the operation of the auto transport trailer.

Maximiliano S. 
Rating:
4.0

Customer did not leave a comment.

Peter H. 
Rating:
5.0

very friendly and very helpful. highly will recommend

cynthia T. 
Rating:
5.0

Fast and easy great location

Jeffery S. 
Rating:
1.0

That mileage was NOT how much I drove I did NOT go almost 100 miles driving! I'm canceling the charge entirely on my card until it is properly resloved!

Michael C. 
Rating:
5.0

They were very accommodating to our need for the Silver Creek Fire. They met us on the weekend to pick up rental and we extended the rental period without any difficulties. Thank you!

AMY B. 
Rating:
4.0

Customer service was impeccable! Treated with respect and assisted with hook up, functions and went over in detail operations.

Todd L. 
Rating:
5.0

Best Experience ever ... Thank You

Tamera G. 
Rating:
1.0

I reserved the trailer at the Granby, CO uhaul store. I was never advised that their only 6'x12' enclosed trailer had been broken down for a long period of time YET I reserved said trailer online a month before the desired pick up date. NOBODY BOTHERED TO CALL ME TO TELL ME THAT I COULDN'T GET IT AND WOULD HAVE TO DRIVE ONE HOUR AWAY TO A DIFFERENT STORE. I am VERY upset by this poor communication and horrible customer service. What will UHaul do to restore this relationship? (I have been a regular customer for years and that is all about to change.)

Jon R. 
Rating:
5.0

Please open a depot in Summit County, Colorado 80435.

arch P. 
Rating:
4.0

Took care of drop off quickly with a smile.

Arne G. 
Rating:
5.0

West End does a great job and always treats me right. I rent regularly and have never had a bad experience.

Zac H. 
Rating:
5.0

Customer did not leave a comment.

Shyla B. 
Rating:
4.0

Staff very helpful and friendly, location was easy to find

Cynthia B. 
Rating:
5.0

Customer did not leave a comment.

Karen W. 
Rating:
5.0

Customer did not leave a comment.

Jennifer G. 
Rating:
5.0

Customer did not leave a comment.

Bertha M. 
Rating:
5.0

Great service. Painless drop off.

Eric M. 
Rating:
4.0

Change of attitude of operator, acted as if I was intruding. Young workers very good. Relocated trailer by handle??

Greg P. 
Rating:
5.0

Customer did not leave a comment.

Julie C. 
Rating:
4.0

have a location in Summit County :)

Nadine C. 
Rating:
5.0

I was short on time and Josh did a great job getting me a car hauler rental.

Anthony S. 
Rating:
3.0

Customer did not leave a comment.

melissa H. 
Rating:
4.0

Customer did not leave a comment.

ralph B. 
Rating:
5.0

Not much

Danny P. 
Rating:
5.0

Customer did not leave a comment.

Jeff P. 
Rating:
1.0

Upon arriving at Granby, Colorado, to return the truck and dolly, I was met by a very rude lady whose first words to me were "We're full - you can't drop the truck off here, you have to take it somewhere else. You need to call the 1-800 number on the contract." And with that she walked away. I've never had such a lousy customer service in my life. What a terrible experience. Fortunately the lady on the phone at U-Haul was friendly and it worked out. I will never use the Granby U-Haul again and will recommend to anyone not to go there.

Chris N. 
Rating:
5.0

Customer did not leave a comment.

Jay B. 
Rating:
5.0

Customer did not leave a comment.

STEVEN N. 
Rating:
4.0

No fault to this location but was a hassle for us to have to go 30 minutes out of our way to pick up this trailer at a different location from where we picked up the truck. Then we had to return the trailer for a bigger one that would fit the truck that we had listed would be towed. Everyone was very friendly and professional, it was just very stressful for us to have to make various trips to get the larger of the trailers and then ended up it did not work anyway as the truck was too heavy (I guess) and the trailer swerved at over 40 miles per hour. We ended up paying a friend to drive our truck up to our moving point and towing his car on the trailer. This was an extra $600 expense for us to pay him for fuel to get home as well as fuel in the truck to drive it up.

Brent K. 
Rating:
5.0

Too windy, seasonal change would assist.

Jabez H. 
Rating:
5.0

Everything went fine. Thank you so much.

Bill S. 
Rating:
4.0

Customer did not leave a comment.

Zachary M. 
No reviews have been submitted for this location.

Additional Services at this Location

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