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Nigel H.
Customer Reviews for West Main Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
have more vehicles on hand
Paul M.No issues. Thank you
MICHAEL A.None
Rebecca S.Great people to work with. Very accommodating and professional. Very helpful.
Les W.Very helpful and Friendly people at pickup and drop location
Les W.Trailer was available when requested. Owners of shop were very accommodating and friendly. Will b my go to place for trailers, etc
Joseph P.Excellent staff!
Gordon H.I cannot describe how kind and patient the representative at West Auto Repair Hancock, NY was with me. Dawn answered all my questions and concerns quickly- and she went out of her way to solve a couple problems that arose.
Noel M.This location was extremely helpful and kind. They went above and beyond even helping us find a trailer for us going from Florida to NY. 100% fantastic people!!!
Patrick S.Some training on culture sensitivity for some staff at Hancock would be highly recommended. I'm happy with how expeditive the transaction was and how knowledgeable the staff this location is.
Manuel C.nice
paul C.Wonderful location and staff, fast service no issues at all.
michael J.Nice people
Michael G.I want to personally acknowledge Doug the logistics manager. I had difficulty with making the reservation with UHaul, however, he was able to work things out to make sure we got the truck. He was very professional and understood the issues we had in making the arrangements.
larry N.The key was not in the pickup box after contacting U-Haul they said they would have regional manager call me they never did
Daniel L.They were great to deal with
ROYTYLER S.You need to get trucks in my state. I really needed a 20' truck and they told me I would have to drive and extra 240 miles for it. That's not right. Dawn at west end auto went way out of her way to atleast get me a 15' truck. I rent a truck every month to use for our food bank at church. I may have to look at other alternatives if it gets any harder to get what we need. Again, Dawn at west End Auto is great and you are fortunate to have them as uhaul dealers.
YANCEYP B.Everything was great
sheryl M.Very Friendly and quick service.
Michael C.I had asked for a closer location for pickup. Not sure why Uhaul could not accommodate me. This made my plans change. I was not notified of the change by email.
LAWRENCE B.I have rented many trucks in my day and West End Auto makes it the so easy and smooth. They are the BEST!!! Jim
JAMES S.I ordered a 6x12 trailer in August for Johnson City ,N.Y. I had to travel 50 miles one way to get the trailer in Hancock NY. The place was small, congested and a side bar for the building. My email didn't come through and the return location was incorrect. JC was good but because they didn't have what I ordered I was not happy. The return u-haul location was excellent in every way.
MICHAELF W.The young lady (Tina) working at this location was very helpful and made my transaction very easy! Excellent employee!!
steve M.Very friendly and helpful service. They were especially flexible on making the equipment needed available. Use with confidence.
James M.Need to be up front about the pickup location's schedule. West Main Auto Repair was closed when I was supposed to get the truck. It was a huge hassle. Also - the transmission of the truck was in pretty bad shape. Not safe.
GREG J.Top notch service! Very nice people to deal with.
paul V.Very helpful and got us the truck we needed
william B.Lots of personal attention.
Christopher C.Easy pick up
CRAIG M.Most efficient rental location I have ever been for reningt a truck or car. Very friendly and in and out in less than two minutes!!!
JIM S.They went above and beyond to be helpful with this rental. Very good people.
JIM S.this was the second time in 7 days that I rented the truck with excellent service.
Douglas S.They already make it easy to deal with.
Douglas S.Update your computer system
yancy B.It's just fine.
fred S.My complaint is not with this UHaul vendor. Dawn was very helpful. What I am very annoyed at is that UHaul accepted my reservation for a one-way rental from Hancock NY to Watkins Glen NY. However, two days before the pickup date I received a text that my pickup location had been changed to a different vendor an hour away. When I called the vendor in Hancock, they told me they don't see the online reservations until the last minute and that they don't have a one-way truck to rent at their location. It seems there is no communication between the UHaul corporate people and their vendors. A screwy and annoying business model. Lesson learned: Always call the local vendor directly from the start and avoid the online reservation system...
Larry F.Picking up the truck was incredibly difficult. It was not the fault of west main auto, but of the not so user friendly unorganized tech of u Haul. Upon signing into the website, it states that my contract had expired. My pickup was for 8 am and I arrived around 10:30 am. Then there was 2 contract reservations. This was all at a location where it was closed.
Jody C.Great service. Truck is in great shape. I love the pricing system of it all. I will rent again.
george R.Very courteous
maryjo B.Excellent and very friendly service
Robert P.Excellent service and great to do business with
Robert P.N/A
JoanElaine J.The owners and staff of this branch of Uhaul located at West Main Auto Repair in Hancock NY are very friendly and made the rental of the trailer very fast and easy.
jeff S.Really nice people at this location..checked my tire pressure and checked all my fluid levels on my vehicle..Felt really good when I left there that everything was tight..O can I mention that they didn't charge me anything other than tow fee and insurance and they went over my directions with me. Really good experience..
donald K.Excellent service and they helped me beyond what I would have expected. Very good location. Will use them again.
JIM S.Service was excellent. Very professional
Robert P.Just off the highway, easy to get to. Staff was fantastic! I was able to leave a personal vehicle there 2 days and no extra charge. Will definitely go back to them for my next rental.
Bruce M.The location I got the truck from was excellent but the 5 phone calls to u haul was horrible, long waits and wrong information. Online experience was horrible for this 24 hour service. Had to stand in front of the lock box for a half an hour waiting for someone at u haul to pick up the phone to give me the box # to get keys for truck.i never want to go through that again
donna P.In reference to the central office in U-Haul in Albany which was the most frustrating part of the experience. The Albany office called me at 3pm Friday to inform me that the truck that we requested was unavailable in our area. U-Haul has us drive to the neighboring state (PA) to pick up the truck. When we got to the place the truck that Albany said was us was already reserved to go out that afternoon. I had to call Albany again who then sent us to another location back in New York. I felt like Albany could have done more to correct this situation. Both U-Haul locations were great and friendly which was appreciated during this frustrating experience.
Matthew T.Have a separate UHAUL facility similar to the Williamsport facility.
Lee A.