Customer Reviews for West Penn RV Marine & Outdoor Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of West Penn RV Marine & Outdoor Storage

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Don W. on

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The overall rental experience was extremely poor. Traveled to three different sites to finally get a truck. All started at 5 am...even after confirming with the original site the day prior (Young’s Service Center in Bethel Park.) Was initially told by the Uhaul rep that there was nothing she could do. (Menawhile, people were waiting to help load a truck at 530 AM.) Spoke to another rep, said that there was truck nearly 25 miles away....so we traveled to that site...no dice there either. Finally, spoke to a third rep and she was able to refund some of the money and between her and her manager they found me a truck that we were able to get. I probably will never rent using the online portal or after hours self pickup.

KRISTI H. on

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Edward D. on

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Eunice W. on

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When changing locations, keep in mind distance for time picking up trailers.

ANDREW T. on

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Chanell J. on

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ed G. on

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The guy running it didnt seem like he was sure of what he was doing on the set up of the paper work with the computer and then he asked me if i could hook it up myself and i said NO, which i hooked it up anyway accept for the chains he finally came out and helped and I was the only customer. Bottom line whole process tied me up.

Vincent M. on

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Was pulled over by police due to burned out headlight.... Check engine light was on for whole rental. Rental location didn't have internet so they used slow phone connection to net....it took nearly 60min to reserve truck at rental location. Truck cab was very dirty.

MIKE S. on

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David A. on

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Karl P. on

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Nice truck, only had 5100 miles on it. Location was out in boonies, however, it was only truck available within 45 minute drive.

RON M. on

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Thomas R. on

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Norman N. on

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Truck wasn't ready when we arrived, keys weren't in the truck so waited around for almost a hour before we were able to leave. Then the man charged us for the insurance even though i reserved the truck online and declined the insurance protection. Not organized at all, I have used u haul in the past and this was the worse experiance.