Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Did not receive Blankets, furniture dolly or hand truck, but did not refund for those items either. This location only had the appliance hand truck
It's ok but not inviting and had to wait on desk lady to get the keys and she had store customers. Was told after mobile return done could just drop Box the keys . Didn't see one so waited to talk to her only for her to get them and say u did it online
I had to wait over an hour to pick it up because The persons in charge could not check me in they did not know the process, they cancel my reservation and did a new one and then when i took it back same thing, took forever
Again we had tremendous difficulty with app. Employee was able to assist us with checking in our returned rental. Very helpful. Very bad experience overall. Never plan to use UHaul again!
Give me all my Money back
Had to wait forever because the I pad crashed and had to go out of the way to this location because u haul called me a day before my trip and told me my original pick up location didn't have trucks available. This was aggravating bc I had already paid for the service and had everything set up 3 days prior.
Didn't have a dolly which had order
There was not a set of hand trucks in my truck because the owner removed them to give to another person renting a truck so I ended up with none. I also had no moving blankets in the truck. He didnt listen when I said I didnt need 40 miles.
This location was not somewhere I'd choose unless under absolute emergency circumstances. While the owner was nice, she was unorganized and not helpful. Equipment was not ready for pickup and some things were out of stock which my move harder and more manual.
There was no drop box, the store manager had no idea about any Uhaul services or what a drop box even was. His store closed at 9 but he locked his doors at 8:20 and refused to let me in so I had to yell through the door to try and get some help but he was no help at all
I dropped off the truck with extra gas, a day early. The place is a convenience store that is trying to do too many things at once. The attendant tried to be very helpful but had little to no experience checking trucks in, and was constantly interrupted by retail customers. I give her an A for effort and intention, but the operation as a whole, D- fior everything else.
