Customer did not leave a comment.
ben Aragon
Customer Reviews for West Sedona Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
All the workers were helpful
Christy KellerI love Mike who operates your location very wisely!! He is thorough and compassionate. Does a very professional job! Thumbs up thank you 🙏😝🙏
Lynette MurphyThank you, have a great day!
Heidi MortVery friendly and helpful .
MARGOT GALESI had a reservation for 1045 am. I had driven 4 hours to get the car trailer. The guy before me didn’t bring it back. He brought it back at 1500hrs. I feel like U-Haul should have compensated me for wasting my time. The staff at the rental center was the nicest guy and I couldn’t be mad at him. It was a miserable experience. Perhaps they shouldn’t book back to back reservations with no margin of error. Again, I was 4 hours from home and cannot explain my frustration without the use of profanity.
RAMON MECHTELEverything was perfect. Thank you
Charles MannyThis is not me. This company sucks. Used my info for someone else is rental. This is twice this has happened. I haven't used this company in over 2 years. And I will never use them again. Delete my info please
Claude RatcliffBill was most helpful !
tim kriegleI called and informed them the date and time I would be dropping off my trailer. No one was there and the parking lot was so full we couldn’t fit in it to even drop off the trailer. Called with no help. Was asked to bring it back another day, which was not possible for us. Horrible customer service and horrible location
Amanda RezaGood clean equipment. Very good experience .
BRADLEY HOKANSONStacy and the crew went way above and beyond standard customer service for me. Streamlined my move to two states away.
judith robertsDid not realize that there was a fee for not returning it to a different U-Haul depot. Customer should be made aware of that.
Dennis KajnerThough a small Uhaul outpost they had plenty of space and equipment. The attendant was friendly and helpful.
richard gageThis rental was the simplest I have experienced. My pick up took less than 10 minutes and my return took about 1 minute. The 5x8 trailer was clean, tires had good tread, electrical was in excellent condition. I was completely satisfied and certainly will use this U-Haul location next time I need a trailer.
Jeffrey KeatonNo improvement needed at this location in Cottonwood on 2635 S Union. Send everyone here.
CHRIS SHEPARDI appreciate that I was able to drop off after closing time!
Leonard BlochSuper helpful and efficient staff. Easy drop off after office hours.
Dana FabbriWhy was I sent to Camp Verde to start with and had to call a customer rep to get a closer location?
Marie CollartShe told us she only changed us for 5 day but she changed us for 8 when I tried to get it corrected she stared to yell at me in front of my 5 year old...
Kim Montgomeryi was charged $50 by the dropoff location because i did not fold the blankets. i was unaware of that being a requirement and was also never told that was something i needed to do upon return.
Kelly GreenGreat location with plenty of room to maneuver trucks and other equipment. Very friendly staff.
Darla AcheyNo complaints, always satisfied
Gabriel CohenHave the trailer in a long time because dumpster clothes sat there all day Sunday non-used called Uhaul to make arrangements to bring the trailer back late and pay a small fee, or none at all ended up having to pay another day. I feel it should be refunded.
Craig McCannMy reservation was moved to a location an hour away a few days before but everyone I spoke with was extremely helpful and kind. Thanks everyone!
Eduardo Lozoyavery personable. Efficient and fast. No more than 10 minutes to drop off a one-way trailer. will certainly use them again.
Michael StevensThe gentleman who helped me went far beyond what was required of him. I was and remain very grateful. Thank you.....
francis mottaBill is a legend, so is his customer service. Thank you very much!!
Ryan HirkalaClean the windows
Susanne MaestasBill is exceptional. He's friendly, accommodating, understanding, and kind. We highly recommend his location for your U-Haul needs. Everything was handled efficiently and professionally and we were off with our rental with speed and smiles on our faces.
Anders RosenbackFriendly service. Excellent overall
BRIAN LEWISWe were told by U-Haul that the drop-off location would be closed today. My wife went through a lengthy online process to return the truck which included taking and uploading multiple pictures. When I went to leave the keys in the orange box I saw that the location was open and the employee said he could have taken care of the return. This would have been much simpler.
Steve RocziakService was excellent at this location.
David MadoleBill was helpful, friendly, and a pleasure to work with.
Brian McGuirdVery easy process and affordable trailer rental
Lisa BastienI needed help releasing my vehicle from the tow dolly but I was told NO, you must do this yourself. Even after explaining that I knew the dolly was problematic I could not get assistance with this until after about 30 minutes of trying. The equipment just wasn’t working right, but I was made to feel that this was MY problem.
Pamala WyattThere was no room to park the truck on the property because there were so many trucks there already, so I had to park on the busy street until someone came to take the truck. Fortunately, there was someone near by to remove it from the street.
Thomas CannonThe only issue was, they did not know we were coming and did NOT have a reservation for us - even though U-Haul had sent us a confirmation. When we showed up, they told us that we needed to go to Camp Verde. Luckily, they looked through their inventory and had the unit we needed and got us set up. I don't know what the communication problem was, but if the customer has a confirmation, then it should be confirmed.
Erin FelderThe best U-Haul around to work with. Very knowledgeable and helpful. Our go to for a car Dolly or car hauler.
Bryan SouthStacy was great!!
Robert Newkirkall good the lady was right on. prof. thank you all.
MIKE SIDOTIStacie is great to work with and she helped on a follow up reservation even though she didn't have the equipment we were looking for
Barton ParkerNothing I can think of. Service was great. A location in West Sedona or the Village of Oak Creek would be nice. I'll be using the Cottonwood location again. Thank you.
francis mottaThe proprietor was very helpful.
Sarah BruceEasy pick up and drop off. Friendly staff.
Jody FlormanSuperior service and equipment. Highly recommend.
KENNETH SHENTONYou do not have to improve nothing she was very professional very polite person I will rent from her again
jim cressLady who checked us out was at work EARLY when we arrived before opening time, and super fast and efficient!
Brenda HamiltonStacey was amazing to work with! I cannot tell you enough; as a business owner myself what a pleasure it is to work with someone who is not only professional, but so very kind!
Lisa FranklinThe lady in Cottonwood AZ was extremely nice and helpful. The place was open and clean and she was.open and ready to go.
DAX SCHULMANBill was excellent!!
Robert NewkirkMake sure the trailer brake works properly! Quite dangerous. I believe I deserve a refund.
Steve WandermanThe guy didn’t wanted to sign me off. Was rude and never did anything to check and receive the truck. No helpfull. He was extremeley rude, agressive and over bill me saying that the truck was dirty. Stiif me 110.dlrs saying that the truck was dirty. I did offer to fold the pads and he didn’t let me do it. When we arrived he requested immediately the key and walked away with the key and said you are done. He had not intention to do a walk around inspect the truck and check me out.
Miguel Antonio BOLIOEverything went fast n well as an be, thanks
andrew mezThis place is the shiznit!!
Robert DomanExcellent service from Bill
Scott PettitSeptember 7th ,The second day of our trip Several miles south of Salt Lake City on Highway I-15, a car passing us on our left kept motioning for us to look back at our car on the trailer. Black heavy smoke was coming out from the trailer’s right wheels. We pulled off as fast as we could onto the gravel shoulder. The front wheel of the tandem right side of the trailer was hanging sideways and almost on fire. Thank God for those people that motioned to us. We Called Uhaul right away. They called for help for us. We sat there on the side of the highway for over 4 and a half hours until Rick, the service man arrived. He helped me back my car off of the trailer and safely watched the passing traffic to get me to safety. He then removed the trailer from the Uhaul truck. I signed his paperwork and gave him a hug. Thank God he did a good job. Bob Lawson drove the Uhaul truck and I followed him in my car. Because we lost so much time sitting on the side of the highway, we had to cancel our reservation and make a new night stop in Kanab, UT. Bob Lawson is still waiting for the reimbursement for our stay at the motel in Kanab Utah. Thank you.
Evelyn Reeson