Customer Reviews for West Side Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of West Side Storage

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julia s. on

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Mark A. on

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Everything was great. Thank you!

Luke W. on

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Yuhui L. on

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Great consumer service. Highly recommended.

Robin A. on

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My van was ready when I arrived. No waiting. Very helpful and explained everything. Willing to make changes for second rental date. Really appreciate having this uhal rental business in my local community. Thank you!

MELISSA E. on

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Eric B. on

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Austin P. on

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Saul S. on

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PAMELA P. on

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I was very pleased with this location! Staff was efficient even when slammed with multiple people. The van I rented was clean and they even put the dollies/hand truck & blankets in for me. I have always had to do this for myself in the past at the Romig Rd location. Thanks so very much for making a day of moving so pleasant and hassle free! Hats off to the Copley, OH staff.

Philip S. on

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Robert B. on

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NATALIE H. on

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David M. on

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bob p. on

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edward g. on

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Rebecca L. on

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WSS was great to work with! They were great communicators. Facility was very clean with a lot of resources for packing/moving. They were very helpful and knowledgeable.

David R. on

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Great service. I made a late decision on Sunday morning to clean my parents house and they had a truck van available and I was able to drop it off using the lock box. The final charge was cheaper than the initial estimate.

Edward B. on

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Gina and the staff were so friendly and helpful! I'm so happy I chose this location!

Tom A. on

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Jay S. on

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Sarah W. on

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Christine F. on

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Michael M. on

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Great staff.

John M. on

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kristine R. on

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I experienced a great deal of difficulty with the phone pick up. 1) I was timed out because of being later than 15 minutes after reservation time, because my account froze 2) the reservation system froze my account 3)I spent over 50 minutes on the phone with a manager literally creating a new account and after all that 4) no lock box code was provided. In general it was a horrible experience and I would not recommend this service. If I rent again it will be in person.

Brian D. on

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Richard H. on

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Gina was most helpful!

rick d. on

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Brian B. on

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Brian J. on

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Nick L. on

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Location was supposed to be open until 6. It was closed shortly after 5 when we went to return the truck. Spent about 45 minutes on the phone going thru what happened in the morning and why the truck number was different than initially planned and being told we'd incur extra charges for dropping the truck off at the wrong location when this was the drop-off location on our contract. A lot of hassle all the way around. Out of the whole crazy day, we had one person with customer service skills. The others were not so helpful. We will not be using U-Haul again.

Ronald A G. on

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Rebecca R. on

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I had a reservation for 10am. I had to wait to get in the building about 20 mins. However, the lady that finally came to the door was very nice and friendly

Brian M. on

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Charles C. on

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DJ B. on

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The staff is always fantastic!

Charles C. on

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John M. on

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Andriana E. on

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Fred R. on

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Jason at West Side storage went out of his way to help us find the equipment we needed. His customer service was 5-Star.

dominick L. on

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Elizabeth S. on

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Jasmine G. on

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Travis H. on

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Very friendly and helpful!

Aaron C. on

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Pam L. on

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brian k. on

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vito z. on

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I was happy with the service provided by West Side Storage. I felt confident that the representative was knowledgable and was able to answer questions. She was extremely helpful. My experience with the call center and the Veodem blvd location in Akron Oh were both disappointing. I was given 2 different quotes from the call center so I decided to go to a brick and morter location in Akron to make a reservation in person. I felt as though I was bothering the sales associate by asking to make a reservation. He was annoyed with the amount of questions I asked and offered no input. He told me the nearest drop off for my 1 way trip was 20 miles away from my destination. When I picked up the truck from West side storage, the sales associate stated that there were 2 drop off location 5 miles away from my destination. Natashia from the call center called me repeatedly (almost every say) wanting to finalize my call center inquiry even though I called to say that I was not using the call center to book my reservation. I am shocked that my experience was so unorganized and frustrating due to poor employee communication. I actually called the call center again today to tell Natashia stop calling me about a reservation. When I asked the employee if I would be getting a survey regarding my experience, he said NO and that I would have to contact customer service at the call center to voice my frustration. I later opened this email to find that I did get a request for feedback from Uhaul. Again, poor communication and/or lack of training. DISAPPOINTING AND FRUSTRATING EXPERIENCE!!!

Richard H. on

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john d. on

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I purposely booked my move approximately 10 days in advance of my need, and I chose the West Side Storage location because it is within 5 miles of my home. I was alerted that I may have to go to another Uhaul location approximately 10 miles away if West Side did not have a 10' truck for me. While this was undesirable, it was acceptable to me. However, when I received my formal location for pickup, the location was approximately 40 miles away which was about 1/2 of the distance of my total move, and the truck was 15' rather than 10'!! Fortunately, when I contacted West Side about this undesirable situation, Jason went out of his way to track a 10' truck that was due into his facility by 10 AM on the day of my move. The truck was late being returned, but I was able to get the truck that I needed at the location that I preferred. However, this was SOLELY due to the service that Jason provided. From the equipment and location provided in my confirmation, I have no idea why I should reserve any truck at any location since Uhaul obviously does not care about meeting a customer's needs. Because of Jason's service, I would refer a friend to his location, but otherwise, I would not recommend Uhaul.

Jim T. on

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Lisa S. on

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Be able to drop the trailer off at location destination, instead of having to haul it all the way back.

Steve D. on

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Mike P. on

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The clerk was very polite

Andrew R. on

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KIT A. on

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kathy e. on

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The air conditioning stopped working

Reginald J. on

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The van was clean. However, it wreaked on smoke, which got into my items. I was very disappointed with this.

Mark G. on

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I want to say that Gina, the store manager, and her Helping Hands Jordan and Skylar were excellent in their service to me. Gina was very professional, warm and informative. I will definitely go back to this location when I need to rent again. Mark Goler

Monie B. on

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Kyle H. on

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I am very appreciative of the way U-Haul handled a complaint I had in a timely manor. My reservation changed multiple times and I received a quick response fixing the issue.

Michael M. on

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Theresa J. on

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The lady there was so nice and helpful, very clear instructions given, the van was great

Jennifer S. on

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I absolutely loved my experience with this location — knowledgeable, friendly, fast. Gina was just wonderful. Moving is stressful as it is — this part of my move was perfectly effortless. Have recommended to all my friends!

Al F. on

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Michael W. on

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ANN H. on

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Rental process was easy; cost was reasonable.

Pamela M. on

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Hamid K. on

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justin m. on

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Christy W. on

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I was scheduled to return the truck to a location in Medina that could not accommodate my size. They left me a voicemail giving me new location tomdrop truck at. Called Building 9. When I went to drop it off there was a gate at the road. I couldn’t return truck. Then U haul never picked up when I called for help.

Trisha C. on

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Jefferson S. on

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Robert N. on

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justin m. on

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Peter G. on

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$165 to rent a 4ft x 8ft trailer is expensive!!

Amy L. on

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Herbert L. on

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The young lady at the desk was wonderful, as has always been the case whenever I rent there. I would go out of my way to rent from her.

Leesa G. on

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Horrible customer service! Waited 20 mins and no one was there to help. The rude lady finally showed up and said she was at lunch. When I asked her in the parking lot if she worked here, her reply was "yeah" and processed to talk rudely to me saying she didn't need to be there for me to drop it off. I told her, she should be here during business hours to help with any questions I may have had. Just very rude and will never do business at that location again. Poor customer service.

Chris A. on

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Pam L. on

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Robert B. on

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I've never had a problem so for myself they have their system down pat!

Joe D. on

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Staff was great & very helpful. The computer was acting up delaying the rental process,but it was not the fault of the staff.

ROBERT S. on

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Darin H. on

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Ted W. on

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Emma H. on

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ken W. on

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deborah m. on

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Kelly M. on

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The site says the location was open until 6pm. I showed up at 3pm and it was closed, no hours were listed in the sign. Luckily I could pick up using mobile or I would’ve been stuck wasting a trip to a sketchy location

Kimberly S. on

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Loved this experience, being able to sign in & out with my phone was awesome. Highly recommend!

Megan C. on

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Nothing, customer service was great!

Daniel S. on

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Jon J. on

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Great folks to work with.

Ronald S. on

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Tim D. on

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NA

michael a. on

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Both staff on site, which we have worked with before, and the call center, which we were transferred to based on call overload were beyond excellent! The combination of their efforts made for an easier movment of a daughter's college apartment.

Tiante K. on

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I would highly recommend this facility to others. I also rented a storage unit for several months. The rates are very reasonable and I would definitely do business with them again in the future. Hands down the best experience I ever had

Alex S. on

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Get the restroom fixed.