The associate that waited on me was working alone with only 3 days of training. Several calls had to be placed to his manager so she could walk him through the steps. It took about 45 minutes to complete the transaction. Then after hook up he called another associate to verify he had correctly hooked the trailer to my vehicle. I had to ask him to verify that all lights were working correctly. I felt bad for him. He kept apologizing and was very polite, but very frustrated. Renting a trailer from someone that wasn't trained properly is frustrating for the customer and employee. It can also be dangerous for the customer. My hope, would be that in the future, your employees are trained properly before working alone. You also lost another customer that came in during my transaction, but got tired of waiting. Not well managed at all. He should never been left on his own. Oh, and he told me that prior to my arrival, he used the restroom. He did not know that the door locked from the outside. The door was in lock position and he was locked in. Luckily he had his phone with him and called the manager. She told him he could kick the door to get out. Who, in their right mind has a lock on the outside of a public or employee restroom door. Another dangerous situation waiting to happen Sincerely, Beverly Lange P.S. I hope this gets posted on your web site. Consumers should know about these types of transactionsBeverly L.
Customer Reviews for West Tennessee Storage
(U-Haul Neighborhood Dealer)
Paris, TN 38242
(Across the street from Fletcher's Antiques)
Services at this Location:
- Mon-Fri: 9 am - 4 pm
- Sat: 9 am - 12 pm
- Sun: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great location!Jacob F.
Ms. Charlotte is awesome and so sweet!!! Ms. Charlotte was very helpful!!! Would definitely rent from them again!!!SOPHIA H.
The staff was great and very helpful would go back for sure and would Tell my friends about it ... Thank you for a great experienceKeith M.
Customer did not leave a comment.CHRISTINA C.
Customer did not leave a comment.Steven S.
Customer service was outstanding. Charlotte was greatTerry L.
The site couldnt let people into the store because they said they had covid 19. They were also out of packing wrap amd low in supplies. Very poor. My 6x12 uhaul tailer had a flat tire the day after I picked it up and was all loaded. The movers that I hired through uhaul that came to load heavy stuff were prompt but the company did not let me know that neither person could hear or speak. They were very nice but that is poor for the company to not communicate this to me. It was a problem to say the least, but they did fair work but I had to try to explain everything thT needed to be done otherwise they wouldnt have covered the furniture or pack it right.Janet J.
Customer did not leave a comment.Charles G.
Customer did not leave a comment.Terry L.
The lady working there is like an old friend, that's why I come backCHARLES M.
Customer did not leave a comment.Mark N.
Customer did not leave a comment.robbie E.
Customer did not leave a comment.John T.
Customer did not leave a comment.Reggie C.
Customer did not leave a comment.Linda I.
Customer did not leave a comment.Milton M.
Educate staff on bringing back trailer after hours.Harrell N.
Nothing good people and great serviceMICHAEL C.
Customer did not leave a comment.Jonathan M.
Make sure everything is in working order. But I was treated very well. You could pave your parking lotDale B.
Customer did not leave a comment.JONATHAN C.
Best location we have ever dealt withTerry M.
Customer did not leave a comment.Mary F.
Very nice hard working young lady who is not afraid to take on the physical side of disconnecting the trailer. Now she does Uhaul proud!jeff H.
Customer did not leave a comment.Randall M.
Customer did not leave a comment.Brian D.
Customer did not leave a comment.Michael B.
Customer did not leave a comment.Tony G.
The saleslady was so nice and manerable. She practice social distancing and made sure I was welcomed and taken care of in a short amount of time.SYLVIA H.
Customer did not leave a comment.Rashelle M.
Very good, Very FriendlyDANIEL M.
Customer did not leave a comment.Eric Z.
Customer did not leave a comment.Jeremy R.
Pave the lot.Kenneth K.
Sharon with U-Haul customer service was absolutely wonderful. She helped me find exactly what I needed and answered every question I had. Very valuable asset to the business!Connor N.
Customer did not leave a comment.Troy D.
Customer did not leave a comment.Steven K.
Customer did not leave a comment.Reggie C.
Customer did not leave a comment.Terry F.
People at this location friendly and helpful. Go to a location to rent. Do not use online or customer service. Rent from Penske if possible. Uhaul now charging $20 if you drop the equipment more than 20 minutes before scheduled. However, when you rent uhaul does not guarantee to a pickup time. Something not right with this new policy.Rk S.
Customer did not leave a comment.Jorge V.
Send me my credit you said I would receivejeff W.
Charlotte is an exceptional individual who works very hard to make this location one of the best in the area. She is always ready to assist with the hookup and does so with a smile on her face!PETER B.
Ms Charlotte at West TN is so sweet and so easy to work with while dealing with the stress of moving.Mary J.
I was impressed with the professionalism and courtesy of the operator of the this location. She went out of her way to give us the best possible service. I would definitely recommend her location to anyone needing these services.Margaret B.
The lady running this place dented my truck while hooking up trailer.william W.
Our U-Haul cab had a foul odorReed P.
Customer did not leave a comment.Joseph R.
You don't need to do anything. Charlotte is wonderful providing ex cello t service.Harold A.
Customer did not leave a comment.PETER B.
Customer did not leave a comment.Karl M.
Customer did not leave a comment.Phillip W.
Customer did not leave a comment.J Brian N.
They went above and beyond to rectify the situation caused by the wrong dropoff site being listed. I was amazed how courteous and helpful they were as compared to Brooklyn Park.Deb T.
Issues with computer system, had to wait for previous customer, representative was having issues - 35 minutes, then another 40 minutes to get checked out for a pre-ordered uhaul. Total wait approx. 1 1/4 hours. Need to fix your system. Uhaul lady was extremely nice, computer system was being difficult, took two phone calls to get checked out.GAYLE B.
Customer did not leave a comment.Bette R.
Customer did not leave a comment.Michael D.
Customer did not leave a comment.James G.
Everything was good. What i liked most was the personal interest that was taken from the lady at the office. She does an awesome job. She needs to be complemented by your company for the great job that she does. Barbara Robertsbarbara R.
Lady on duty was very nice and couteous. I was only charged 1/3 the money , I was charged for truck pickup at beginning location.Gerald O.
Customer did not leave a comment.Chance M.
Customer did not leave a comment.jack K.
Customer did not leave a comment.Larry M.
Charlotte was very helpful and very friendly!Greg B.
Customer did not leave a comment.Bobby T.
Customer did not leave a comment.Steven G.
Customer did not leave a comment.Antonia M.
Customer did not leave a comment.kristi R.
very helpful and friendly staff. Equipment in good working order. One thing I did not understand is why there was duplication of questions/ information when I had already checked in online.Shant G.
Lady at rental office was very helpful and willing to work to help us get the U-Haul we needed.Jackie S.
Customer did not leave a comment.Terry F.
Great hands-on assistance provided upon return.PETER B.
Returned after hours.PETER B.
This location was great no need to improve. Friendly Staff.Denise P.
Customer did not leave a comment.Alex J.
The young lady was very helpful, and polite and totally professional! It was nice to deal with someone that showed REAL care and concern for the customer!!russell S.
Customer did not leave a comment.Jeffrey B.
It was a easy and nice transaction . very pleasedTony B.
Customer did not leave a comment.Jesse C.
Customer did not leave a comment.Kurt M.
Customer did not leave a comment.Roy T.
Nothing. Ms. Charlotte was pleasant, accomodating and personable. Great experience.Joe P.
Customer did not leave a comment.jacquline F.
Customer did not leave a comment.Steve B.
Thank you Charlotte! Quick service and just what we neededalan S.
Customer did not leave a comment.tara K.
Customer did not leave a comment.Richard C.
Customer did not leave a comment.Stephen S.
Customer did not leave a comment.John W.
Customer did not leave a comment.Ann B.
Customer did not leave a comment.James M.
Customer did not leave a comment.Bill D.
Customer did not leave a comment.Bobby K.
Charlotte in the office was extremely helpful...I needed to make a change in the drop off location, which she was able to help me with (Leslie in the control center facilitated the change). I appreciate the kindness of Charlotte and Leslie...due to their help, I will chose to use u-haul again for my self-move needs.Patrick C.
Customer did not leave a comment.Stephen R.
A little more explanation of how to drive the vehicle. Specifically when to use tow/haulBrittainy K.
Customer did not leave a comment.Frank P.
Customer did not leave a comment.Toni M.
Very good serviceLuisa T.