Customer Reviews for West Valley RV & Marine LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of West Valley RV & Marine LLC

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Ricardo D. on

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linda w. on

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Jane B. on

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Maryann L. on

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Had trailer back before 5pm the next day like the lady at the front desk said to. But they still charged me for another day. If the trailer was to be back before 5 so a late fee ( another day charge) was added to bill she should have said so.

Michael M. on

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Russell K. on

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Location was closed so I dropped off. They over charged based on transposing the mileage - correct 109562 not 109652. I have a photo of the dash (per instructions from guy on the help line) to document when I dropped off. If you want, I can provide you a copy.

Eric S. on

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Rodney B. on

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AMELIA B. on

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jeremy a. on

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Adrian C. on

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MIKE M. on

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Dan B. on

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Delfin R. on

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CONNIE J. on

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Sales person not as 'helpful' as I thought she should have been considering I don't move everyday which lead to some confusing purchases with a no return policy. Seems like if I bought it in their store I should be able to return it in their store!!!

Kendall A. on

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MARGIE A. on

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It was a great experience. Everyone was professional and courteous.

janet s. on

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Stacia M. on

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Make eye contact and smile.

donna s. on

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gary t. on

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I was a little concerned about the after hours drop off. It seemed to be an unsecured area where someone could steal the Dolly after I dropped it off and I would be held respnsible.

Lorraine M. on

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Nothing every one including Ashley were above expectation as Uhaul we had heard about had many problems

Jenefer P. on

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Best location

Allen H. on

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Give more room for backing up to connect trailers.

Connie A. on

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MELISSA L. on

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Great experience very friendly and professional.

Lisa C. on

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John W. on

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STANLEY U. on

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Wide selection of inventory. They have it all!

Michael S. on

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Stephen R. on

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Lose the political/religious commentary on the office walls.

Melissa L. on

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Great customer service excellent business.

Shanton H. on

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Hugh T. on

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Dropped off after hours, so no contact with staff. Close out by email was rapid and correct, so that was good.

Dale M. on

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Valencia T. on

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MARIO C. on

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John R. on

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Larry R. on

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Raymond R. on

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Patricia S. on

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They were extremely nice to work with.

Jensen S. on

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SERGIO M. on

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Leah G. on

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Mike G. on

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Ron T. on

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PRESTON P. on

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I had no clue where to go to the office. Everyone was friendly, it's just this location is way in the back, with no sign.

Cynthia K. on

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Rita P. on

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Jeffrey S. on

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Inside the trailer was very dirty (Dusty) and we had to clean it before we could put anything in it

William G. on

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I wish I could give them 10 stars. I enjoyed reading their posters. They were uplifting. The location was close to my new home and the young lady was extremely courteous. As long as they own this busses I will do my rentals from them. God bless you and your business.

David N. on

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I rented a pickup truck for two days. The advertised price was $19.95 a day, plus taxes and fees. I understand taxes and extra fees. However, they do not tell you that there is a MANDATORY $10 a day surcharge on the pickup on top of the rental cost. So, that makes the true cost of the pickup $29.95 a day. I feel this is really misleading, and find it almost fraudulent. I would not rent from this location again.

tony g. on

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Cindi G. on

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They were not open, but I used the key drop and that was convenient.

Francisco B. on

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Good service. thanks

sandy s. on

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Was surprised how dirty the pickup was, including the blood stains that were at the visor on driver side, truck look like it was in a fender bender. Customer service was good though.

Shaun F. on

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Matt V. on

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Don't make me pick up truck 25 miles from my house when a u haul center is 4 miles from where I live. The pick up location in Avondale was trashy and obviously had no concern for up keep. People were friendly though.

SARAH E. on

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Want a discount. Truck had been in a lot of accidents and you could feel that when you drove it. Not a safe truck anymore, shakes when accelerate and the brakes are touchy.

eric s. on

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Rebecca S. on

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Catherine W. on

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Barbara P. on

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Over priced, it was hard to find, and very dirty Office

lisa h. on

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The front desk mother daughter team are awesome. They know how to treat customers. Love love the inspirational quotes on the wall! The young man who hitched the trailer was extremely helpful! Overall everyone who worked here had wonderful customer service!

berenice c. on

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john m. on

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Bad road front visibility Bad hidden confusing office

STEVE E. on

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Ashley was a lot of help and very friendly. Her humor and wittiness made it an enjoyable experience. We will definitely be back in a couple of weeks when we're going to need a truck again. ??

ELIZABETH L. on

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AARON B. on

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As always, these guys are the best. This location is an excellent example of how a privately owned, family-operated, small business can out-perform any corporate-owned/operated ones. I drive past two other uhaul locations to go to this one because they do a better job and are more enjoyable to do business with. They will continue to get repeat business from me.

ALBERTO S. on

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I was charged a cleaning fee I have receipts showing it was washed and the lady in the office said if it's not cleaned she would use a N word beater all our company calls are recorded if you don't believe me

Clifford W. on

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James D. on

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The transport trailer was rusted and fell apart while transporting the vehicle.

JACK G. on

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Colin B. on

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Kenneth S. on

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Maisie N. on

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This location was just weird. Jesus posters and quotes all over the wall. 2 receptionists who were seriously lacking in any customer service or professionalism. One was wearing what looked like pajamas, just an old and ripped T-shirt and leggings. I won't be using this strange location again to pick up a U-haul.

Judyann S. on

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Nothing

Steve H. on

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Polite and professional staff. Get your in and out in a timely manner! !

RENE L. on

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Very Nice people!

Donald W. on

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Caitlin C. on

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Wendy F. on

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We rented a appliance dolly and had no choice but to put it in the cab of the truck so it would not be stolen out of back of truck since we turned it in at night

Isaac P. on

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Cyeasha W. on

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KIM D. on

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Customer service was terrible. Young lady continued looking at monitor for several moments after I entered. When she finally slowly turned her head to look at me, she waited for me to speak. No greeting at all. Acted like I was bothering her. Proceeded to process my paperwork in same slow manner. No thank you. I felt like I was a complete interruption.

Gordon F. on

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Jose M. on

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Mario O. on

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Price was very high.

Jamie E. on

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Sonia C. on

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Make the location easier to find .. a street sign would be nice

Tony D. on

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Dean B. on

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Terrible customer service, also the office looked like a tornado touched down inside. Probably should keep offensive printed quotes in a private area.

Michelle L. on

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John O. on

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Better signage regarding where to drop off.

Dean A. on

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Very friendly and easy to find. Thanks for a quick and easy check-in.

Desire M. on

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Wonderful. Quick, clean, and efficient.

eugene b. on

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Very good service thank you

Brian C. on

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jose t. on

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PAUL K. on

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