Customer Reviews for West Valley RV LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of West Valley RV LLC

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Mathew R. on

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Paloma R. on

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Ronald P. on

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Better instructions on returning the vehicle would have saved me $20.

Reyonna W. on

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Reservation was booked in advance. Called a day ahead and had the time change the pickup time. Associate DELETED the whole reservation. Then upon entering the uhaul location. Nobody took ownership of the deleted reservation or was apologetic.

Robin D. on

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elizabeth b. on

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The girls are really friendly there. Get you in and out as fast as they can.

charles m. on

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Israel O. on

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Friendly staff.

blake r. on

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I used this location twice last week to use a motorcycle trailer. Staff was friendly and quick with responses to my questions. The guy who actually hooked up the trailer to my truck ensured I didn’t have any more questions and explained, again, the process to return the trailer at the end of the weekend, which was nice because it was a holiday weekend and extremely busy.

Tamara A. on

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DOMINIQUE M. on

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ruben d. on

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Don’t use location! They give you truck with quarter less tank than contract says. Then return it with more gas than they tell you to put, then they still charge you 20$ because you didn’t have enough gas. Rip off!!!

Bryon B. on

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Jeannie S. on

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Elda H. on

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I had gone to the other uhual located on on vanburen and i dont know her name was Candy the lady that worked there. She is the most rude person i have i eáer come accrossed. Her attitude change when i call corporate. Than she olayed the victim and refuse to give service to me. Very inconviente to me i had to drive further.

Ricky R. on

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Joanne M. on

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It would be great to have a reduced rate for shorter term rental. If the rental fee for a full day could be reduced by half for a half day/same day pickup/return it would make it more comfortable to rent more frequently as needed.

Rayden R. on

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corey l. on

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Monica R. on

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Daniel H. on

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Ken M. on

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Monica H. on

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Very Poor customer service the gurl that assisted me refused to give me her name when asked several times. She hung up on my face when on the phone. Have me someone name Daniel named instead of hers. Wouldn't credit me for 15 milea when I had to go all the way back to pick up solly I had order then was inconvenienced for about 45 minutes having to go back to stand in line to pick up dolly. Was to have van for r hours until 230 they closed at e we arrived at 3 and she claimed she was closes however the doors were unlocked and she said that she had closed her computer but she was still on it. We ledr van dolly outside in parking lot and keys in nite box. For this to be a family owned Christian business this work doesn't have heavenly ways but to mention very poor customer service. I believe I should be compensated for my inconvenience of having to go back and her poor customer service. I have filed a complaint with uhaul.

Daniel R. on

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Maria J. on

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COREY J. on

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Need the ability to return items there!!

Matthew F. on

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Not surprising that this location has a one star rating on Yelp/Google. Customer service is not existent and the young lady at the front desk obviously doesn't like her job. The van, however, was very clean and I did not have any issues with it.

Ronalyn T. on

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Georg O. on

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ANDREW C. on

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Maria G. on

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I’m not ok with the price by mile??

Mike K. on

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Jacob B. on

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Diane V. on

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They are always friendly & efficient at West Valley RV. I store 2 vehicles there over the summer. They had them ready to go when I got there to pick them up.