Customer Reviews for Westchase Resale
(U-Haul Neighborhood Dealer)

158 reviews

11368 Westheimer Rd Ste B   Houston, TX 77077

(281) 988-7337

Location Hours

  • Mon-Sun: 10 am - 7 pm

Services at this Location:

Contact Us

(281) 988-7337

11368 Westheimer Rd Ste B
Houston, TX 77077

Services at this Location:

Location Hours

  • Mon-Sun: 10 am - 7 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

None, all was fantastic

GARY B. 
Rating:
5.0

Kandy was very helpful. She went over and beyond to accommodate us and make sure we had a truck for our big move. She didn't have to do was she did but she did and we are very grateful and appreciative. It was hard finding the right size truck but she did.

jamesa W. 
Rating:
5.0

Customer did not leave a comment.

candance B. 
Rating:
5.0

Customer did not leave a comment.

NILYEM P. 
Rating:
5.0

Very kind service

PEDRO A. 
Rating:
1.0

Have supplies and tools that you ordered actually being on the truck, instead I had to move my entire house with only an appliance dolly which was very hard, and then maybe if the employees wouldn't have been all drugged up they would have been able to provide better service.

ZACHARY R. 
Rating:
2.0

Couldn't check in online. Agent did everything on her phone very slow. Took 1 hr to pick up my prior reserved truck!!

ANTHONY V. 
Rating:
1.0

Customer service to slow ,using old desktop takes forever to upload.

BASIMISE Z. 
Rating:
5.0

Customer did not leave a comment.

LEONARDO V. 
Rating:
5.0

Customer did not leave a comment.

SPELVIN J. 
Rating:
4.0

Customer did not leave a comment.

LUTRICE N. 
Rating:
5.0

Great customer service

Khaled O. 
Rating:
5.0

Is good its address do you have A good service

OSCAR C. 
Rating:
1.0

If you want to improve the experience for the next customer do not send your customers to this location. This location is a furniture resale shop. If the franchise dealer/owner is serious about being a U-Haul franchise, he or she should make the investment (time, money and personnel) to do so. This location needs additional trained personnel, well stocked with moving supplies and a service center garage to fuel, clean and service the equipment properly.

John C. 
Rating:
4.0

Customer did not leave a comment.

Wynn D. 
Rating:
5.0

The physical store was superb and the people were friendly and helpful. The website reservation however was a clear failure from UHaul. It incorrectly listed pickup and mobile options causing a 2 hour loss of my time. It incorrectly confirmed my mobile pickup then didn't allow me to get a vehicle when I was supposed to. I will look at other options next time due to the poor experience.

Brandon R. 
Rating:
5.0

N/a

DENNIS DEWAYNE D. 
Rating:
5.0

The folks at this location were fantastic! Unfortunately, dealing with Uhaul's corporate folks are a different story. Three calls to 3 different people found rude, unapologetic customer service personnel for a problem they created.

Carl T. 
Rating:
1.0

Customer did not leave a comment.

Tuan N. 
Rating:
1.0

Customer did not leave a comment.

Keith P. 
Rating:
1.0

Customer did not leave a comment.

Katerin P. 
Rating:
5.0

Customer did not leave a comment.

tommy L. 
Rating:
2.0

The brakes on the truck didn't work properly.

Patricia H. 
Rating:
5.0

Customer did not leave a comment.

Giuseppe S. 
Rating:
5.0

Customer did not leave a comment.

Joshua D. 
Rating:
5.0

Customer did not leave a comment.

devin J. 
Rating:
3.0

Customer did not leave a comment.

susana O. 
Rating:
1.0

Customer did not leave a comment.

tanya L. 
Rating:
2.0

Customer did not leave a comment.

Chris C. 
Rating:
5.0

Customer did not leave a comment.

Chaudhry A. 
Rating:
5.0

Customer did not leave a comment.

Ronald L. 
Rating:
5.0

Person who helped attach and detach trailer was very helpful. Give him a raise!

Daniel L. 
Rating:
1.0

When we opened the back of the truck roaches were everywhere. The representative stated they were going to get spray but instead gave me money to go buy the spray myself. Really? So I had to bomb the truck and spray before I could even put my furniture in the truck. I had to wait two hours before loading because the truck had to air out. When I got in the truck it was at a little over a quarter of gas. Now to my surprise I am being charged for the return of the truck because on the contract it had a full tank. I took pictures from beginning to end. As I am writing this review there is now answer for my call for over 45 minutes. This is the worst service ever. My bill went from $145 to $263 because the website wasn't working.

Jarrett E. 
Rating:
2.0

Customer did not leave a comment.

Nicholas S. 
Rating:
5.0

Everything was great

felicia C. 
Rating:
5.0

Customer did not leave a comment.

Anurag B. 
Rating:
5.0

Great experience

Becky T. 
Rating:
1.0

Customer did not leave a comment.

Lindsey W. 
Rating:
5.0

Customer did not leave a comment.

Monica T. 
Rating:
1.0

I had a very bad experience with the u-haul van that was rent to me the van was not in good service. When I hit the high way I realized that the speed can only go on 40 mph when I should be doing 70mph . It too me 2days to get to Maryland that is 32 hours of driving and I was pulled over by a cops they think I was sleeping on the road. I have to explain to them that the van can not move pass 40 mph so I was told to put the blinker on and I have to spend more money on gas it was so terrible. For them to rent me that kind of van to travel with.

TAIWO A. 
Rating:
3.0

Customer did not leave a comment.

Tammy R. 
Rating:
4.0

Customer did not leave a comment.

Paris K. 
Rating:
5.0

Super nice people, always smiling. Easy transaction

Nidal K. 
Rating:
3.0

Customer did not leave a comment.

Chad C. 
Rating:
5.0

It is a perfect customer service experience every time I go there.

Deanna H. 
Rating:
3.0

Customer did not leave a comment.

jamari T. 
Rating:
2.0

Customer did not leave a comment.

albert N. 
Rating:
5.0

Customer did not leave a comment.

Reed M. 
Rating:
5.0

friendly and helpful

Hany M. 
Rating:
5.0

Very nice and professional!! I will definitely go to them again

Trenton M. 
Rating:
5.0

Customer did not leave a comment.

Kelly M. 
Rating:
5.0

Excellent service

will G. 
Rating:
5.0

Customer did not leave a comment.

George R. 
Rating:
5.0

Customer did not leave a comment.

CLAUDIO B. 
Rating:
3.0

Don't smoke out back when I'm hitching up the trailer with you colleague out back.

gareth H. 
Rating:
4.0

Uhaul driver's cabin was filthy and reeked of cigarette smoke, but the container itself was clean. Employees were super friendly and very accommodating.

Ryan S. 
Rating:
4.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Brigette G. 
Rating:
5.0

Customer did not leave a comment.

Lloyd M. 
Rating:
4.0

I reserved a trailer almost 2 weeks in advance to pick up at a U-Haul facility close to my residence. Then two days before my pick up the location changed to a facility that 5 miles away from my house. This is not acceptable and is typical of U-haul. I only wish you all had a competitor.

Jeff K. 
Rating:
5.0

All of the employees were great and really friendly.

Angela M. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
4.0

Customer did not leave a comment.

Jacob W. 
Rating:
5.0

Customer did not leave a comment.

George E. 
Rating:
5.0

Nothing more. Becky, I believe that was her name, was awesome!

Erica B. 
Rating:
5.0

Customer did not leave a comment.

pam C. 
Rating:
5.0

Customer did not leave a comment.

Chloe P. 
Rating:
5.0

Everything in this location was great very helpful personal and I recommend them

Jesus C. 
Rating:
1.0

Customer did not leave a comment.

Jary O. 
Rating:
5.0

Nothing

Terrance M. 
Rating:
5.0

With the 24/7 online reservations, I feel it could be made a little simpler.

Donald G. 
Rating:
5.0

Customer did not leave a comment.

Kecah T. 
Rating:
1.0

I had a reservation and someone the truck was given to someone else. Long story short, I got charged twice for only one truck that I rented

marie B. 
Rating:
5.0

Great costumer service, great people, everything was perfect!

Laisha B. 
Rating:
5.0

Customer did not leave a comment.

igbinosa E. 
Rating:
5.0

Very professional and polite! They made sure everything was in order and that I was ready to go. Love this place!!

peggy B. 
Rating:
5.0

Customer did not leave a comment.

Chris R. 
Rating:
5.0

Customer did not leave a comment.

Patrick G. 
Rating:
3.0

Customer did not leave a comment.

Shalera M. 
Rating:
5.0

Such friendly, cooperative, helpful people. I arrived near closing but they got me set up and off and on my way with detailed instructions on where to call ( 1 800 U-Haul) if I ran into trouble. When the straps on the dolly got fouled at about 1 am I remembered where the phone number was on the truck because she was so careful to point it out to me. The young man who came at 1:30 fixed it quickly and got me back on the road in 45 minutes. U-Haul... you have done a great job of training and customer service awareness preparation. Steve McCurdy

Steve M. 
Rating:
5.0

Customer did not leave a comment.

Marisol A. 
Rating:
5.0

Customer did not leave a comment.

Benjamin L. 
Rating:
4.0

The pickup location business was fine. My only issue is that a 5'x8' trailer is not that measurement for usable space. Possibly exterior measurement. Inside, you are shorted by more than 4” each direction. A real pain.

Carole C. 
Rating:
1.0

Customer did not leave a comment.

Carey M. 
Rating:
5.0

This is a very friendly UHaul location. Always quick to offer help and good advice. Couldn't be more pleasant an experience

Philip G. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Over all Great transaction Thank you

Fadel A. 
Rating:
3.0

Computers ran extremely slow and couldn't process our reservation. After 20 minutes, they had to start a new reservation and didn't have the equipment we asked for onhand.

April C. 
Rating:
4.0

Customer did not leave a comment.

Parisa H. 
Rating:
4.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Best u-haul store and I rent a lot, I wish I can only rwbt there

FERNANDO A. 
Rating:
5.0

Customer did not leave a comment.

Danica S. 
Rating:
5.0

Staff friendly and communication was clear, would come back again thanks!

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

Piedad A. 
Rating:
1.0

I rented out a truck on Monday , returned it on Tuesday. I was charged $29 for the day plus the miles fee all that added up to $43 . When I went to return the vehicle on Tuesday the person who did the paper work for me the day before wasn't in the office , one of the employees of the store received the keys and said he had everything down (Milage, Time and gas tank that was return ) So he could give it to the actual person that works receiving the trucks and paper work . I made sure I took pictures of time and date of the drop off . Yet I was charged for another extra day because of the lack of responsibility and communication between employees . I'm still waiting for my refund .

paola R. 
Rating:
4.0

Customer did not leave a comment.

Leroy G. 
Rating:
3.0

Very slow service.

dianna I. 
Rating:
5.0

Excellent and fast service

JOSE R. 
Rating:
5.0

Customer did not leave a comment.

Abigail E. 
Rating:
5.0

Best customer service you can hope for. Very personable, great vibe!

hugo C. 
No reviews have been submitted for this location.

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