I walked in spur of the moment for a small truck. Ty stopped what he was doing on the automotive side of his business, totally friendly and helpful, was patient when there was a glitch with my payment method and helped me find a solution, explained the contract and my obligations clearly, handed me the keys and wished me well. It was 100% a pleasant transaction. I had the truck back in 23 hours, dropped the keys in the box. Would rent from this business again.
LAURIE L
Customer Reviews for Western Radiator
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Explain how the lock works!
Rhonda GI have used this location the most. Ty tries hard to please.
Steven NDo not save one’s credit card information to false charge them it’s not right at all!!
Tarra SWestern radiator is amazing very helpful and will go the extra mile to make sure u get a truck!! HIGHLY RECOMMENDED!!! THANK U SO MUCH
Lydia HIt took about 20 minutes to do the online check out process through mobile app. The worst part was getting the key from lock box, it was hard to open with the code then being short didn't helping reaching it.
Amanda LWestern Radiator helpful and courteous.
Charles OGreat service. Very nice and helpful gentleman.
Mark HVery friendly and helpful.
MARTHA MTia you rock!!@
KRIS SAwesome experience
Jaryd AWhen it came time to return the truck, the headache persisted with no information on reservations because as stated above, we got rental without the technological reservation. A new ticket had to be created, along with numerous calls and clarifications AND another monetary transaction that was to be credited as soon as the double was found. It was a frustrating experience but evermore bc of numerous transactions with moving altogether. Hoping U-Haul has better training for their workers in case this time of thing should happen again.
Marv FThis has been our local neighborhood Uhaul for over twenty years. They have always taken good care of us.
Rob MUnfortunately I cannot remember her name but she was awesome.
adam jBoth tMike, the manager at the Ogden Utah U-Haul, and Ty, the proprietor at Western radiator, were excellent. Ty took responsibility for that dolly and fixed both fenders which is the way it should’ve been done. Parker at the Alameda store was ineffective, defensive, and rude. He shifted the blame to me instead of taking responsibility for sticking me with a lemon. Employees like that ruin a good business.
amy sIn and out fast and friendly.
Barbara MNobody wanted to help is. The roads were plugged up with hos cars from his shop. They didn't want to acknowledge me. Then they finally checked me out, everything was perfect. Yet 4 days later I see they somehow charged more money from my account to that radiator business. Wow
sherman MAgent could not tell me if I was first reservation for truck. Does Corporate let agents know?
Ken AGreat job no problem 😊
Daniel BNot much guys were helpful
Kallan WI love Pendleton
Gerardo EGreat service.
Bradley JReady and waiting. Nice
Bonnie CNot the drop off location I requested. Nothing explaining where items need returned when business is closed
Mindy HI went into the building and waited for about 10 minutes and no one came to help me even though it was 11am I had to finally do the drop off as if it was after hours!
Nova LIt was easy access to get there but no where to park
GLENDA Cno improvement needed
Kelly SFast and friendly. No upselling. Honest.
Thomas FI had also reserved an auto transport. I drove 50 miles out of my way. The customer service where I got the auto transport in Hermiston, Or was bad because they made rude comments about me needing assistance and wouldn't answer my questions about the auto transport. I was not aware that they do not help with auto transport. The person in Pendleton that helped me put my car on did not explain very well what was done. My car fender got stuck and ripped off when it got taken off in Portland.
Morgan HVery nice man to work with.
Richard PVery Enjoyable experience. Clerk very Accommodating.
John CI dropped off the truck using the U-Haul app. It was easy and convenient. An employee just happened to be leaving when I dropped the truck off. He was friendly and made sure to ask how my trip was and if the truck ran good for us.
Arlita PHard to get into for parking
laurie cVery crowded parking lot, in a car service business, congested. Had to knock on a door to ask where we could leave truck and trailer
Kathleen SHave representatives follow you out to the truck for a thorough inspection of the truck and to answer questions the customer may have.
Jesselee LDropped off when it was closed. A bit of a small lot to try to maneuver a trailer in to.
Sarah JSame as last.
John COutstanding service all around.
Kymberli EThis man opened up a half hour early as I was there and the app would not work for me to pick up. He opened his door and check me in.
Jennifer M