Customer did not leave a comment.
jon m
Customer Reviews for Western Reserve Flag & Sports Ltd
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very nice staff, Helpful and pleasant. Uhaul had computer issue at pickup but the vendor didnt delay me. Issue was resolved after I left and emailed with the eceipt.
ANTHONY SNo one is there. Place is a dump. Fix the goddamn app. Verification codes expire immediately. I enter them within 5 seconds after receiving and they error expired every
Joshua RService was excellent! Provide a dolly with the truck !
Freddie LI could not use the web site to get the truck. This caused me to be late renting the truck.
Michael Smobile service didn't work person I chatted with couldnt comprehend that reference used was the drivers father, despite the different phone numbers from different states. Once pointed out, they disconnected me! The place we picked up wasn't supposed to be open until 9am but fortunately someone got there early and processed the transaction for us otherwise we would have been even further behind our tight schedule. This chat session should be reviewed and the person who deliberately disconnected me should be evaluated by a supervisor.
David PNothing at this time.
Lynda RDropped off the truck after hours. Did talk to staff early in the day. They were very helpful and was told to call back if any other questions. Everything was clearly marked when dropping the truck off after hours.
Darlene BThis location was closed for the week, when I needed to return my car transporter....therefore I returned it to the other location on western reserve rd. at lube stop. This way someone was there when it was returned. I would like to compliment Darren, the regional manager for this area. He was extremely helpful & friendly. He really helped me out with making it convenient to return my transporter. He took the time to take my call, even though he was out on the road driving. Thank you so much Darren & the customer service member who connected me with him.
mellissa mGREAT SERVICE, called on the phone and had questions, very nice, took care of all the paperwork fast and efficient.. will use the any time i need a trailer, Great People, Great Product. Thanks
Mark SNo answered the phone and the site wasn’t working for check in
Eugene RExcellent customer service, professional and very good in communication; equipment was ready and in great shape! Thank you !
MOAMAR MGreat customer experience.
Megan SGive the people what they want and try to complete everything your costumers request.
Carlos NWe had a problem with the app working for am. after hours drop off. Our problem was resolved bit we had to wait a long time on hold to speak with a customer service rep.
Mary Gfyi...The truck has leak in cargo mother box area in top right corner when looking into cargo box. U haul app really stinks. Took several attempts to upload photos for verification when picking up truck and when dropping off had to call customer service to close out order. Also called this location to let them know and no one called me back.
Anthony CFast and easier than ever
Eric KThe owner of the shop was top notch and I even purchased some unrelated items from him. He was very helpful and polite.
RALPH MNothing to improve!
Mary WNo one there during normal operation time for return
ANDREW SFriendly staff and got us out quickly with all our paperwork.
JEFFREY ZTruck was clean and location was easy to navigate. However, I do Believe the truck is in need of repair. The ride was extremely bumpy, and yes I did deactivate the tow/haul while driving unloaded. Thankfully I only needed for 15 miles
Elizabeth CGPS sent me to the wrong address. Small shop. Staff was nice.
TAMARA CVery friendly and helpful staff, had the truck warmed up upon my arrival. Have rented from this location before would recommend to anyone.
TERRY WHead light out on the truck I rented and the floor looked like it was not swept.
john nThis truck was much better than the last one. The first one had a extremely bad driveline vibration at light, to partial throttle at 35 and again at about 60 mph. I let them know when I returned it This one had a slight vibration, but with as long as the drive shafts are, I would expect some.
Richard JI didn't realize because of how dark it was dirty we were sitting on crumbs they didnt get the truck ready snow was everywhere back light inside didn't come on
Shawna MVery nice to deal with i will be using you again !! great service!!
patrica cOne tire was low on air at pickup and the truck was covered in 6 inches of snow that we had to clean off. The truck should have been cleaned off.
Patrick MGentleman at the location in Boardman was super friendly and very helpful.
Jeff TExcellent service. We were difficult and indecisive and they were very patient and very helpful.
BRIANS CThe truck wasn't particularly clean. Not bad enough that I'd complain but not good enough that I'd call it "clean." The bigger issue was that the check engine light was on. I checked it with a handheld reader and multiple cylinders were misfiring.
Gregory HUhaul app would not work for me for pick up or drop off. However they were great to deal with at this location. Would be my preferred place to rent from if I had to again.
Cody MMy faith in U-haul has been restored, unfortunately the same from the renting facility CAN NOT be said! Getting accessed a $25.00 and $1.98 cleaning/tax fee for a truck that was picked up with the previous renters garbage and trash (rotting food, various drink bottles and Jergans hand lotion) scattered throughout the front and back of the truck was outrageous!! Then when calling the facility to discuss the erroneous charges that I was being penalized for and being talked to by the gentleman (who wasn’t even the original extremely accommodating and extremely nice lady) gave me an attitude was the final straw. I will never ever recommend this facility to anyone! This could have very easily been taken care of. I realize that mistakes are made (I make them all the time). Whether it was a case of someone not checking in the truck from the previous renter or checking it in and seeing and smelling the horrendous condition and forgetting to clean it before it was rented back out is one thing but to question someone’s integrity that used a truck for a total of 21 miles over 4 hours was ridiculous. This for me was a total matter of principal... I hope the attempted $25 dollar cleaning fee and $1.98 cleaning tax fee was worth my aggravation and your bad review (renting facility). Either way U-haul the company (after I had to put a payment hold on my credit card plus multiple late evening phone calls to corporate) made it right.
Scott ONothing! Just keep doing what your doing!
FRANK PVery professional
DON DNick was a great guy to do business with. I will use this location in the future.
KEN BNothing
ADRIAN JLa persona que nos atencio lo hizo muy boen
GUSTAVO TEverything was great..
Terry CThey had just started renting trucks, and had little experience. I do not blame them for this, and I will use them again. There were software issues that caused most of the problems.
richard jIt was a good experience and everything went well. I am not that good with doing things online and through my phone, so I didn't check my phone enough. This is my fault not your's and I hope I did everything right. Thanks.
Mark MVery courteous and helpful
Mark DVery friendly staff.
Mark CI only used the out of hours drop box but it was easy to find and the app made returning very easy.
Justin JGreat People
Charlie WGreat People!
Charlie WFix their location.
Charlie W