It seems like to me you guys are doing everything right? Keep up the good work good job.
James G
Customer Reviews for Westerville Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Was told they were full when I got there. Didn't care. Dropped it off anyway. Not my problem.
Jordan AZendell was terrible. On east fifth columbus ohio. I have video
Wilhemina CThe location did not provide me with any way to access the truck's keys, thus their part of the rental agreement was not fulfilled. So I was stuck at the location with no way to start my rental. I did not appreciate that. Thankfully the UHaul phone representative finished the process for them so I could get the keys and use the truck.
Michael KLennon was great!! She had amazing customer service! Would definitely recommend. As a first time mover on my own she was patient and explained the whole truck rental process in depth, welcoming my questions. Thank you!
Adjyannah WSuper friendly staff, clean location
Sparklyn GThe employee was very helpful in getting the truck taken care of for me.
Irving CI was very unhappy when we arrived at our location to load the truck and noticed there was no ramp to walk down from the truck. So we had to jump up and down from the truck the entire time.. My partner and I are not young so this made it very difficult for us to do. It was NOT an easy move because of this
Laurie TLennon was a great help for my move!
Melanie TNothing. The young lady at the front desk is very kind, courteous and professional. Appreciate the services every time.
kelsey MHad an amazing experience. Will definitely rent from this location again
juliette cProfessional, friendly, and efficient
Jeffrey RNo need to improve already the best
Jeff NNothing , experience was fantastic!
Geoffrey DThis complaint is not for the location but for U-Haul. The mobile pickup was a mess! It took me 50 minutes to get multiple issues resolved with U-Haul that could have been taken care of before pickup, such as letting me know they would need to call someone to confirm my identity even though they verified my identity by making me take a selfie and pictures of my drivers license. I was picking up the van early on a Sunday and I had to reach out to multiple family members to find someone who was not asleep. Had I known, I could have made sure someone was awake for the verification.
Todd KKeep doing what you are doing.
Samuel HU-Haul was dirty on inside, muddy to be exact. When we went to return it, there was hardly any space to park. I also purchased a dolly and they gave me moving pads instead (didn’t want/need/or use) and they still charged me for the dolly. So no, not a great experience but it did what it had to do.
Laura CThe location we used to rent our uhaul was great. They were very helpful and friendly. Everything was as advertised. I would definitely recommend this location for rental.
Scott SWe were very grateful that this location in our zip code had a truck available. The person behind the counter was very helpful and cheery. My only complaint is with the Uhaul website. It allowed me to pick a truck size but had no interface to let me know what locations in my area had a truck that size available. The website never made clear what location it was choosing for me. I didn't know if I actually had a available truck at all. I had to call U Hauls main number in the area to find out if I did have a truck and the address it was at. Otherwise I had a great experience.
kathryn dQuick check-in and check-out, great service, Happy Halloween
Terrence JThe women in the office were great to work with. Thank you!
John KI had never been to this location, but it was great!! It was quick to get the Uhaul and return it was just as easy! I will definitely use it again!
TIFFANY BMelanie was so wonderful and helpful. 10/10 experience
Hannah SThe location was good. Not a problem with location or the van. It’s your app that needs some refinement.
Jeanne PRepeat customer!!
TRACY RThe online check in / pick up process was a nightmare. I completed the check in before I got to the location. But when i got to the location there were multiple other steps I needed to complete. I had to pick between uhaul calling my employer, uploading my lease, or uploading my passport or listing someone for them to call?? There was no option to upload my lease, only an option to take a picture. It was Saturday so calling my employer wasn’t an option. I don’t have a passport and I didn’t want to list someone’s number so uhaul could call them bc that would be way too much of a hassle. no one gets a paper lease anymore and the only option was to upload a picture. We had to wait for someone to come to the building to get us checked in and we ended up not even getting some of the equipment we ordered. We lost about an hour of our rental time due to the mobile pick up not working. Mobile check in and pick up would be a great feature if it was easy.
Rosalie Hexcellent customer service
Obed BTruckvwas not supert clean in cab
jeanne gThe UHaul App was not functioning both at time of pickup and drop-off.
Phillip HFast, easy. Very nice and helpful
mark dVery quick and orderly check out process. Sam was very professional and helpful to answer all my questions. I would definitely recommend using this location for your UHaul rental needs. Thanks Sam!
Michael CThe men were respectful and professional. I would use them again
Dana CFriendly service associate and good location
Brandon GInterior of Truck was kinda dirty. Everything else was fine.
Delbert Lgreat service and I would recommend
Gerard RI was missing a dolly in the truck that I rented and the directions were unclear about filling the truck up with gas. So I filled the truck more than what was given to me. I let the guy know and he said they wouldn’t reimburse me for filling the truck more. Over all it was poor experience.
Justin OVery good experience
Dennis FSam the gm and Jarrod were and are fantastic llc helpful
Mark LEasy schedule, pickup, and return. Fair price
Brandon GI parked the van back where it was when I picked it up. I put the keys in the silver box. They sent me a text the next morning asking where the van was and when I was going to return it. Are they blind I returned it a few hours after I rented it. Before you sent a text or make a phone call, check your facts.
Jeffrey WSamantha and Jared are awesome!
EDWARD TEverything was good
Keilan TEvery part of the process was quick and easy! Thank you!
Dianna HThe employee went above and beyond. He was very helpful and friendly!
Michael P100% friendly
FRANCIS SIt was a very easy experience reserving on line, going in person to the rental store, the salesperson was able to help me make sure I had everything I needed. the vehicle was clean. Easy return process.
kimberly sThere people there are amazing
Charles BLOCATION WAS CLOSED DURING THE PUBLISHED BUSINESS HOURS AND I HAD TO WAIT FOR 15 MIN I HAD FURNITURE PADS ON MY RESERVATION. THEY DID NOT HAVE THEM IN THE TRUCK OR AT THE LOCATION. I HAD TO GO TO ANOTHER LOCATION AND SPEND AN HOUR IN THE QUEUE TO GET THEM.
Srinivas GGreat customer service. Appreciate your assistance.
JOEL HThe air conditioning in the cab didn't work and only blew out hot air. It was miserable. Other than that, the experience was good.
Rob BThe attendant checking us in was very helpful. She was able to change our order on site into a different truck quickly and efficiently. This is second time recently we've used this location. Both times she's been easy to work with friendly
Brandon GWe were switched up from a 10 ft to a15 ft truck. No step up to get in, which was so hard for a semi handicapped person, the trucks need a step up. Also, the middle seat belt lock in part disappeared somewhere under the seat where we could not buckle up, very dangerous, this needs fixed.
Allison HMy invoice was and is wrong I was charged for insurance after I said no and an additional truck fee. Not very happy at all.
Kristen HBest experience we’ve ever had with a rental company…efficient, organized, detailed and friendly! I would highly recommend this location to anyone looking to rent a UHaul!
Jeffrey MAlways love Uhaul. It usually works out every time
John SOverall a great experience!
Dennis SThe office staff was great. It was raining and she assisted me checking in as it would be faster than mobile. Very helpful.
Michelle SI am a usual uhaul renter and have rented from this location before. The check in process was great and had no issues. However, my most recent experience was concerning in terms of the mechanical maintenance of the truck. The check engine light remained on my entire trip and the overall function of the truck was not fully safe and was a pretty rough ride with/without belongings in the truck. After reaching my destination, my sister who followed behind me informed me that the brake lights and reverse lights were not functioning properly and could have led to an accident.
Selena WAnything was going okay until it was time for me to get my refund back from my $100 deposit to cover the truck which I never received back in my account $39 plus change
Andrea HI missed the turn in the first time and had to make a u turn to get in. Also, I think it would have been good for the rep checking me in to go around and do a truck check.
Dionne WPerfect for what I needed and great location. The female who took care of me was absolutely awesome and very accommodating. She rates 100% in customer service, very friendly!!
Stephanie TThe after hours return policy that someone is to fill in is not clear with the link you have. I struggled to try to complete the return of the vehicle online but could not get it.
Yaalimamy B