Customer Reviews for Westlake Storage Solutions

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Westlake Storage Solutions

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Beau B.
Rating:

The truck was late and they did not advise that it had arrived. I waited around for almost two hours. In addition to being unhelpful, they reminded me how lucky I was to be getting the truck. Rude and unprofessional. Please advise if I could be refunded for my wasted time.

Karl K.
Rating:

WOW THE BEST CUSTOMER SERVICE I'VE EVER RECEIVED RENTING A TRUCK !! The young girl and guy worked like a team helping everyone. It was amazing to see that at 8:00 in the morning lol. I'll be back. Karl

erik C.
Rating:

Customer did not leave a comment.

Anthony N.
Rating:

Customer did not leave a comment.

Roy P.
Rating:

Customer did not leave a comment.

Dennis H.
Rating:

The passenger door did not work at all.

Steven P.
Rating:

Customer did not leave a comment.

JONATHAN R.
Rating:

The truck cab and cargo box was not clean upon pick up. The Agoura location on Canwood Drive consistently provides very clean trucks which is my normal frequent location. I rent trucks more then once a month year round and only rented from here because the size truck I requested was not available at the Agoura location.

Diane G.
Rating:

Customer did not leave a comment.

KIMBERLY KAY M.
Rating:

Customer did not leave a comment.

Kenneth H.
Rating:

Awesome and will use again!

Stephen D.
Rating:

Nothing. Staff was very efficient and expedient.

David M.
Rating:

Very professional and pleasant employees

Christopher R.
Rating:

Arrived At 8 am to pick up our truck that we had reservations for and no one was there waited 20 mins for someone to show up setting our whole day behind causing us to have to work after dark

Louisa B.
Rating:

The people were really helpful and nice but we wished they would have worn their masks. They made sure that putting the tow on the car was correct.

Junko F.
Rating:

Rented a cargo trailer. Staff was very friendly and professional. I would definitely recommend and will use this location again.

Bradley G.
Rating:

Excellent service and easy to book online. Online Check in process was great. Easy return and drop off. I will definitely rent here again and recommend to friends and family!

Mary L.
Rating:

Uhaul truck battery died at the destination, and reservation switched to different location from where reservation was made - incurred extra miles and not reimbursed. When battery died called office and was told to look at contract for phone number; number not listed. Called office again, given a phone number. Called number and put on hold. Never told to do it on app - so submitted request on app and no immediate confirmation just saying request submitted. Bad system! Humans behind a phone well trained are irreplaceable.

Yusef A.
Rating:

Employees were not wearing masks the 2 times I rented equipment from them this month. In the height of a pandemic, I think the employees need to be more respectful of the customers coming into the facility. I had checked in online and provided my information, but the employee still had to take all the same information I entered online face to face. As someone working in healthcare I find it irresponsible to not at least wear a mask when interacting with costumers in an office. I will not be using this location in the future and would recommend Uhaul visit the location to ensure it is a place they want to continue using as rental facility.

PARKER A.
Rating:

Customer did not leave a comment.

Barbara H.
Rating:

Ryan and Justin were exemplary. James, Jessica, and Shane were such a pleasure to do business with. They did a fine job of helping me navigate the best way to meet my hauling needs. I was competently satisfied with my experience. Thank you, all. Barbie H.

HENRY P.
Rating:

keep who you have working. The gentleman, was courteous, but friendly and even laughed at my jokes....LOL keep up the good work !!! henry perez

Daniel R.
Rating:

The business owner is very pleasant and professional

Paul R.
Rating:

I liked being able to reserve online. Made the process very smooth. Picked up the truck within 5 minutes. Great price too! Will do business again and definitely recommend to my friends and family.

james B.
Rating:

Customer did not leave a comment.

Jennifer N.
Rating:

The truck was filthy, the tail lights on the truck were malfunctioning and when I picked up the vehicle the gas gauge was 3/4 of a tank. I called customer service upon returning the vehicle to explain my experience and they listened to my comments but did not do anything more. The value for price paid was poor and frankly I am Very dissatisfied.

Ruben S.
Rating:

The staff at Westlake Storage Solutions was excellent, especially Shane, the young man who took the time to explain everything. It was an easy transaction all the way around from taking the truck to returning it.

John L.
Rating:

Customer did not leave a comment.

Johanna H.
Rating:

Customer did not leave a comment.

Rene A.
Rating:

fast service friendly counter personell.

James B.
Rating:

The staff at this location really helped me out after UHaul corporate completely threw our moving experience for a loop. Why allow me to pick a time and place to pick up if you're just going to change it? I had to reorganize my entire move around this seriously flawed business structure.

April E. | Overall Experience |
Rating:

Everything was great. Everyone working there was wonderful. Thank you for a great experience.

Sharon B.
Rating:

Customer did not leave a comment.

Gregorio V.
Rating:

Staff at the location is rather friendly and helpful. They seem to have a good availability of vehicles except near the end of the month/beginning of next month, which is to be expected since everyone is moving. I've rented 3 times from the location in the past few weeks and the vehicles could be cleaned, but they are newer vehicles so they work well.

Lawrence C.
Rating:

Customer did not leave a comment.

Bruce W.
Rating:

These folks are great to do business with!!

Kenneth T.
Rating:

Customer did not leave a comment.

Kirk E.
Rating:

There was trash left in the truck from a prior move. My initial concern was that it would be responsible for it. The front desk was excellent. Customer service excellent. Would go back

John B.
Rating:

It would be nice when you make arrangements 18 days prior to your pickup and your told that they don't have the truck that you has reserved had a one way from Lancaster to Camarillo for a 27 ft truck to be pick up at 9 am and they say that they can only offer me a 10 ft truck and pick it up. At 12 noon. Has to find a larger truck and found a 15 ft which was two small and has to make two trips and two days costing. About 280.00 more I don't know if I will every tent from U haul again

Cody C.
Rating:

Truck smelled of smoke. Location was not easy to navigate as maps point to back of building. Employee rushes you in and out and doesn't explain much. NO MASK was being worn by employee or other customers. Felt very unsafe as important business practices and state mandates were not being followed. Customer service needs to be taught.

Cortney J.
Rating:

I rented a $19 per day Uhaul. I picked it up, my couch was too big and I brought it back in 30 mins and was charged $36 for a $19 per day rental. Called Budget and they had the size I needed and charged less

joseph S.
Rating:

I was charged $88.30 which I was told I was gonna be charged when returning the vehicle now on 10/29/2020 I have been charged an additional $64.95 with no explanation. I have called and put on hold with no one returning to the line. WTH kind of business is this!

dave B.
Rating:

Customer did not leave a comment.

Michael E.
Rating:

Customer did not leave a comment.

Luis J.
Rating:

Next time make sure u-box is ready to go on day it is scheduled to be picked up and do not try to upsell storage at your location because of this.

Edinson F.
Rating:

The service was good the people that work there are super nice, but omg it's ridiculously expensive, after all the fees I paid $115 for a 24 hs pick up. I mean it's LA! I drove from Thousand Oaks to Moorpark to Beverly Hills, stopped for essentials and drove back that's it. I would NEVER rent with your company again. Enterprise or AVIS was almost half the price... too bad they were out of trucks when I needed it, now I know why.

Carlos P.
Rating:

Everything was perfect !

ALLAN M.
Rating:

Customer did not leave a comment.

Scott E.
Rating:

Customer did not leave a comment.

Teresa H.
Rating:

I called Westlake storage because I've used them in the past a couple of times through Uhaul. Spoke to the manager James who also runs the business, explained to him that I have used his location in the past and booked a truck. When I arrived at Westlake Storage in Westlake I was told that his business has moved, the new place is in Newbury Park which he did not tell me. I called him and asked him where he's located, told him it would've been nice if he told me that when I called and said they moved 3 months and other people know!! The guy is unapologetic and lacks customer service skills. The truck was disgusting inside and out, I walked in to ask him if he was going to check it and he told me to take pictures, I was in a rush so I just took pictures and left. I also shared with him that I had just given him a 5 star review on yelp and he just continued to discuss the rental and answer calls while I was still talking. I did a late night drop off and was charged a cleaning fee, called the next day and told the kid who helps him to have him call me and have not heard from James. NEVER again am I giving my business to this man nor will I recommend him. I

Brett Q.
Rating:

Customer did not leave a comment.

George M.
Rating:

Customer did not leave a comment.

Tracey B.
Rating:

Only complaint I have is that the van left a big oil mark on my brand new driveway!!!

JEFFERY L.
Rating:

very smooth

Benjamin A.
Rating:

I did not end up storing my items at this facility as they are dishonest and do not give you one month of free storage as advertised unless you move in on the first day of the month which is in line with their billing cycle.

Misael G.
Rating:

No pues estas personas son muy agradables saven tratar al cliente si Regresaria ai otra ves

Matthew G.
Rating:

Customer did not leave a comment.

Dragan M.
Rating:

quick and simple

Hugo C.
Rating:

Customer did not leave a comment.

Guy C.
Rating:

I was charged an extra amount but have yet to receive a bill with the breakdown of my charges.

scott S.
Rating:

Customer did not leave a comment.

Robert H.
Rating:

Shane does a great job!

MELISSA C.
Rating:

Customer did not leave a comment.

Victor C.
Rating:

It was a small satellite location that had available vans and pick-up/drop-off were a breeze.

nicole H.
Rating:

Customer did not leave a comment.

Nan W.
Rating:

Everything was easy. The agent, Rachael was excellent. Very friendly and knowledgeable.

Jeffrey W.
Rating:

Thank you!

Carlos L.
Rating:

Customer did not leave a comment.

Eric F.
Rating:

The truck would not start every time I stopped the motor. I called roadside assistance, no one answered the phone for 30 minutes. eventually opened a trouble ticket. Waited on the side of the road for help. bought a jumper battery. lost valuable time. I called the local HQ office and was told they could not help me. left a message for the supervisor "Lee"

Olivia K.
Rating:

Great customer service at this location; however their self-service is not yet set up yet to pickup and drop off after hours.

Bruce B.
Rating:

It's very difficult at times to find someone to help you. Office will be empty and know one around. That was our biggest issue. It was irritating.. Other than that you guys have always been wonderful...

Hugo C.
Rating:

Customer did not leave a comment.

kathleen H.
Rating:

Shane was extremely helpful and friendly!

Michael B.
Rating:

When we arrived, the requested appliance truck/dolly was not available because u-haul doesn't necessarily guarantee accessories will be available, only that they'll try. I don't blame the people at Westlake Storage Solutions for this. This is a distribution of supplies issue for u-haul to work out. The folks at WSS gave us helpful pointers regarding protecting ourselves regarding in/out mileage and identifying pre-existing damage to the vehicle. They also went out of their way to contact the other local locations to see if there were any of our requested dollies available. When that search came up empty, we were provided a smaller cart and a ratcheting strap that worked as he had promised. We had no issues getting our move done. His confidence in the backup plan gave us confidence. This is a new location for u-haul. The site looks like it is still being set up, but the crew is hustling and knowledgeable and helpful. And if we need a u-haul in the future, we'll consider them first.

Paul G.
Rating:

When someone books a truck 2 weeks in advance you can make sure to have the truck at the location they selected. I did not appreciate having to drive an extra 5-7 miles to pick up and drop off the truck.

ronald M.
Rating:

The people in the office there were two gentlemen very nice and very fast I was able to get in and out very quick I loved it

Carlos O.
Rating:

Moving is always hard to deal with. so anything to make it easy is always good, to lighten the stress load. Which U haul did provide for me. NO STRESS. Max and James were EXCELLENT.

Carey L.
Rating:

Customer did not leave a comment.

Desiree G.
Rating:

Customer did not leave a comment.

Steve R.
Rating:

This location has not changed there address on yelp. It can be a little challenging to find the location. Having a small sign off of Lawrence and through the parking lot would be helpful.

DIANE W.
Rating:

Customer did not leave a comment.

Terence J.
Rating:

The folks there are friendly, efficient and well organized.

DESIREE G.
Rating:

Nothing. It was perfect

DANIEL G.
Rating:

Customer did not leave a comment.

JONATHAN W.
Rating:

The truck was dirty and seemed like it needed to be serviced. The location was friendly and made the process easy.

Seth L.
Rating:

Customer did not leave a comment.

Andrew V.
Rating:

Hard to find, no signage. Went to the back first. Had to go to the other side of the warehouse to find front office.

Frank K.
Rating:

Customer did not leave a comment.

ALBERT T.
Rating:

Very Slow One customer was in The Office with out A Mask And Sitting in front of the Associate so it Must have been his Friend

Susan C.
Rating:

Make sure your wearing a mask Make sure windows are very clean so customer can see out of clearer. Make sure back of bed is swept and no broken glass on floor . Do a complete checklist , no dolly or moving pads were available in truck , I did not notice till after I was at my designation

Vijayan R.
Rating:

Customer did not leave a comment.

MATTHEW T.
Rating:

Customer did not leave a comment.

Ellen W.
Rating:

I was not notified the pick up location had changed and the oil change light was on. Other than that, great!

Susan M.
Rating:

Customer did not leave a comment.

Amanda T.
Rating:

Customer did not leave a comment.

AUSTIN O.
Rating:

Shane was awesome- great attitude, friendly, and helpful. When I tried to book online the website was having issues so I called the store and Shane made the reservation over the phone. I will definitely be using this location going forward even though there are a couple places closer to me.

Susan N.
Rating:

People at service counter were terrific!

Randy K.
Rating:

Location was confusing via google/GPS. Need signs pointing to the front of the office/building when entering driveway into complex. Truck was dirty inside. I had to wipe down seats, etc. Floor had dirt and dog hair. Staff was friendly, professional and courteous. Best uhaul staff I've experienced hands down.

Mary M.
Rating:

I was pleasantly surprised with the great service I received at this Uhaul location. The employees are all top notch and very helpful. They promised rates and I found that they delivered in both rates and excellent customer service!

Esther B.
Rating:

Better communication between locations & with customer.

John O.
Rating:

Customer did not leave a comment.

Doua L. | Reservation |
Rating:

Facility is very dirty! Customer service is poor as well.

Ursula H. | Reservation |
Rating:

Both Shane and John did an excellent job accomodating our needs. I`m very satisfied with the entire process..

Kevin T. | Reservation |
Rating:

The employee Shane was an excellent help, unfortunately U-Haoul had made a mistake by booking us a storage at that facility, but Shane was quick to help us find a solution.

Adriana A. | Reservation |
Rating:

Spoke to Chris to cancel my reservation he was extremely helpful very professional

Bruce D. | Reservation |
Rating:

We requested a 5x5x9, that wasn't available at the location. We were given available space. We were denied the year in advance discount, and when asked, Larry denied that was offered on the website.

Jill C. | Reservation |
Rating:

This is a nice facility in what I feel is a safe location. However, I feel the person running it could use an assistant. I arrived on a Thursday and he was running himself ragged trying to help all.

Gina S. | Reservation |
Rating:

Easy, quick move in, clean, helpful

Marci D. | Reservation |
Rating:

This is the third summer we have used your storage units for our college kids. We have had nothing but positive experiences every time! Thank you for providing such a valuable service.

Loring S. | Reservation |
Rating:

We received excellent first-time assistance and are very pleased with the facility.

STEPHEN S. | Reservation |
Rating:

well done, great team & easy access & check out for truck rental, James is quite good

TAMI F. | Overall Experience |
Rating:

James The Owner was excellent as well as his staff! i would highly recommend using WESTLAKE STORAGE SOLUTIONS,INC. All friendly &Helpful NO Rats or Bugs in my unit very clean&Climate Controlled thanx.

katie c. | Overall Experience |
Rating:

Very nice staff and easy to move-in and convenient location if unit..

WILLIAM A. | Overall Experience |
Rating:

Really appreciated the staff putting in the extra effort to help me out

Jerilyn M. | Reservation |
Rating:

The facility was easy to find and equipment return was a breeze. Storage access was easy and we were able to empty our trailer and truck in under 45 minutes.

kelly c. | Overall Experience |
Rating:

Best storage situation I’ve ever had.

Brenda B. | Reservation |
Rating:

Very disappointed. The storage unit was not free, it leadme to have no unit large enough for the truck.

Brenda B. | Reservation |
Rating:

30 minutes away and found out that the facility wasn’t honoring the UHAUL reservatuon (1 month free) and was told I would have to purchase 3 mos time. Still working out the issues caused by this .

Benson P. | Reservation |
Rating:

The staff is very friendly and helpful. from storage to trailer drop off, they didnt give us any problem. Thank u0

Craig H. | Reservation |
Rating:

The move in to our storage unit went exactly as planned. There were no issues.

AC P. | Overall Experience |
Rating:

Great!

SUSAN J. | First Impressions |
Rating:

Very nice people but seemed a bit un-organized

No reviews have been submitted for this location.

Back
To Top