This uhaul rental location is the best!! The woman who runs this location is awesome and very helpful. She called to let us know that we could pick the truck up early because there was a big storm coming the next day. She made sure all the additional items we’d rented like the dolly's and blankets were there when we picked it up. The truck was spotless and drove great! Not superrrr great in the snow, but we made due. Thanks!
Jamie P
Customer Reviews for Westport Self Storage and Apartments
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Super friendly and super helpful.
Joshua CVery helpful and professional
gregg vThe multi-use location in Westport is easily accessible if you know where the driveway on busy Rt. 9N is. It was a surprise approaching from the south. The entrance is on a sharp turn in a narrow road and appears to be easy to miss. I'm local to the location and still needed a co-pilot to catch the driveway. The drop off lot of #52775 is easy for infrequent trailer towers, like me, to use. Tina, the receptionist at the multi business location, is attentive and thorough. Due to unfamiliarity with the U-Haul locations, I telephoned the personnel at each end. The Warrenton, VA proprietor was helpful in hitching up my truck. Also, determining the location's staffing level at time of drop off helped. I'm so glad someone was in Westport so I could position the trailer the right way.
George DWent to office and no one was there, no sign. knocked, called, waited twenty minutes. Asked people who were loading a truck and they said she was never there. I tried the Uhaul app, but it just spun. I tried online Uhaul, but it said it didn'r recognize my device (phone) and it needed to email me a password. Never got password before timeout so unable to checkout. (password arrived in my email 36hrs later). Tried uninstalling Uhaul app and reinstalling and it started but clocked on finding location after I allowed it to use my location. Woman working there said her Uhaul app hadn't worked for weeks either. She also said that other people had said that they didn't get Westport as a dropoff choice either. She had to call Uhaul to manually return my truck over the phone. She was unable to see any of the alleged credits I was supposed to get so called the pickup location to try. No luck. Couldn't help me with the $80 half tank of gas I was out either. She was the first person to verify that Uhaul was billed for my tolls and that I'd get billed later. Overall a horrible Uhaul experience.
Andrew MVan was dirty on the outside but not a big deal. But you asked if it was clean. Loved the new vans with cruise control. Much better than the outgoing model. Very comfortable and a pleasure to drive. Good gas mileage on the highway. Key drop box opening would not accept the key. Left it in the key pickup receptacle lock box. Would rent again.
Lawrence DTina at the Westport NY location is absolutely amazing. Not only was her customer service attentive, always trying to get me the best deal within my budget, but she also is a truly wonderful person. I did not expect to meet such a kind soul during my Uhaul experience but I'm glad I did! I will be heading back to Tina the next time I need to rent a truck!
Megan SThere is no beeping when you back up this 20 ft long truck. The staff person was knowledgeable a d friendly!
carol cFriendly and knowledgeable
Janet BExcellent service. Very helpful manager. The trailer was clean and in excellent condition.
Gerald ZExcellent customer service, Tina was very helpful in getting me equipment that I needed when I needed it. Great location great service
Don RI was very satisfied with my experience at Westport self storage. I was originally scheduled to rent a 15-ft truck when I got there there was a 26-foot truck available which would better suit my needs, and accommodating me for the switch from 15-ft truck to 26 ft truck was no big deal.
mike cVery nice lady. Very accommodating
abdelhaq nThis is for U-Haul in general, I'm going to assume not to this particular site, but what the hell is up with a $200+ "rental fee" added to a bill in which 100% of is rented equipment to begin with??? That's total BS!
Andrew MExcellent customer service.
Robert PSuper friendly service
Jessica KThey overcharged my card over$50 more than what my receipt says. Then say they can't fix it
Dorrie W1) Make sure that location has a lockbox for accessing vehicle keys 24/7. 2) Make sure that ordered (and paid for) moving equipment is actually on the truck when iit is to be picked up. I ordered furniture pads and a furniture dolly. Neither was on the truck when I picked it up. Make sure that when the location manager is called away for a family medical emergency that the regional field manager knows what is going on and can help customers with reservations access the equipment they have rented. (This is not the location manager's fault; rather, a systemic failure by U-Haul, as are the rest of my comments.) Upgrade U-Haul's website so that it is more user friendly and actually helps customers who have real-time problems. Reorganize U-Haul's customer service systems so that a customer with a serious real-time problem can reach a person who can actually solve it without being repeatedly transferred to another agent who is no more able to help. The location manager had an emergency situation that required her to (understandably) leave the premises to be with a seriously ill family member. This was not her fault. But U-Haul had no ability to to respond effectively to customers who were expectjng to rent a vehicle and equipment problems and experience unexpected problems in accessing it.
Henrietta JNothing, manager is very accomodating, always.
Steve ECustomer service was excellent
cheryl bA1 Staff, Perfect!
Randy RFast and friendly
tim rAlways excellent. Kind, knowledgeable, and always comes through. Great location. Thanks.
Cecile MTina at the Westport NY location is the best! Responsive, helpful and efficient. She’s very thorough and considerate. Excellent followup.
Daniel KTina was great. Easy to work with and very professional.
Jillann NMy experience was exceptional. No improvement necessary; everything was perfect: convenient location, excellent service, clean and fully functional trailer, very fair rates.
GERALD ZNone, Tina Budwick was cordial, competent, and courteous with our Uhaul truck experience.
mark Severything was excellent and went smoothly. Can you reduce your prices?
DAN CDropped off in Westport NY. Tina was excellent to work with.
Lindley HTon was very nice. She was very helpful.
Lindley Hthe person in charge of the U-Haul location was prompt, courteous, and delivered everything she said she would.
DAN CGreat people. Great service. Fast, easy, professional, friendly. A+
Cecile MJust want to say agent in Westport was amazing. Such great customer service!
Jane BPutting a block under the trailer hitch so it is off the ground and easier to lift on truck hitch would be a plus. The ppl were very nice nice and accommodating. We would go back there.
Jill MShe is very friendly and easy to work with.
Bernadette BSecond time a defective trailer was offered as equipment.
Peter BNice people. Always on time and has the paperwork ready for a fast and accurate checkout. Great uhaul location. Thanks
Cecile MVery convenient.
ART Wvery pleasant
henry vGreat customer service!!!
rose cTina from the Westport location went above and beyond to help me when I came to rent a uhaul this past Friday. Very professional, kind and empathetic. I will recommend this location in a heartbeat.
roxanne dAll good and easy transaction.
Serge BN/A All good.
ART WWestport Uhaul rocks!
Robert PMy all time favorite location for a trailer when I need one.
Robert PI was completely satisfied with my experience.
frances cThere was no communication of where the key was left. I showed up for my reservation at 6am (before store hrs) and there was no key. Customer service (via phone) was not sure either. This delayed my trip by over 2 hrs. It was very disappointing and messed my whole travel plans up.
Gillian JCustomer service was great. Equipment was ready when we arrived.
jim cStaff was great- great experience
shawn mTina was a life saver! I was really worried about my move, but she helped me with every step of the rental process quickly and easily which made everything go smoothly. Thank you Tina!
alan wTina in the Westport office was awesome. Incredibly helpful and professional.
fred hWell maintained and Excellent condition
Robert LGreat service, clean vehicle. Would definitely use this service provider again. Will recommend this dealer to friends.
WILLIAM R