Customer Reviews for Westside Muffler
(U-Haul Neighborhood Dealer)

407 reviews

1900 W 2nd Ave   Indianola, IA 50125
(On Hwy 92)

(515) 961-6008

Location Hours

  • Mon-Fri: 7 am - 4 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 10/19/2021 - 10/25/2021: Closed
  • 10/30/2021: Closed

Services at this Location:

Contact Us

(515) 961-6008

1900 W 2nd Ave
Indianola, IA 50125
(On Hwy 92)

Services at this Location:

Location Hours

  • Mon-Fri: 7 am - 4 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 10/19/2021 - 10/25/2021: Closed
  • 10/30/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Jerry S. 
Rating:
5.0

The brakes were a little soft. Nothing serious but should be looked into :)

Logan G. 
Rating:
3.0

Your 24/7 sign is ridiculously long. Especially for someone who has rented within the last week.

Steven K. 
Rating:
3.0

I tried doing my check in using the U-haul app. The reservation part of the app was very smooth. When I tried to check in using the app, it just stalled for at least 15 minutes and kept saying that it was processing the order. I went inside to Westside Muffler and explained to them the app wasn't working and was told that once I started the process with the app, they couldn't do anything. My ex wife was there with me and logged into the web page and on her phone and finished the check in/out. In my opinion, the app could be more user friendly.

Roger C. 
Rating:
4.0

Customer did not leave a comment.

LAURA C. 
Rating:
5.0

Very friendly, recommend.

LI F. 
Rating:
5.0

nothing. They were great

Ronald B. 
Rating:
3.0

Customer did not leave a comment.

LINDA A. 
Rating:
5.0

Customer did not leave a comment.

amber K. 
Rating:
5.0

Cab was dirty.

Morgan A. 
Rating:
5.0

Make sure the self drop off phone app works on Android because it was a struggle to figure this out

Julie L. 
Rating:
5.0

Customer did not leave a comment.

RANDY S. 
Rating:
5.0

Customer did not leave a comment.

KENNETH M. 
Rating:
5.0

Customer did not leave a comment.

Jimmy G. 
Rating:
5.0

Customer did not leave a comment.

DANIEL K. 
Rating:
3.0

Make sure the Uhaul is well off mechanically speaking. Slight mechanical issues.

Stephen D. 
Rating:
3.0

Ordered equipment was NOT in truck

Candi H. 
Rating:
5.0

Very good service.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW B. 
Rating:
5.0

Great experience.

Brian E. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Best $40.00 I've spent.

Jennifer Y. 
Rating:
3.0

They were very helpful on the return. I went there in the beginning to have them set up the rental. Since I was renting from another town and only returning it to this place they would not help me. We had to go to the rental store 2 hours away to set up the rental.

angela A. 
Rating:
5.0

Customer did not leave a comment.

Greg S. 
Rating:
2.0

Very messy office area - unorganized - I stood there for several minutes until someone came to help me.

Dan S. 
Rating:
5.0

Brice bent over backwards to accommodate me in every way. I felt good about spending my money at the Indianola Iowa Uhaul store. Yay!

Keith W. 
Rating:
4.0

The one thing that we had a problem with, there were two long scratches on each side of the uhaul. They were not marked as already being there, and they were. If we had not purchased the insurance, this would have been a problem.

Michaela H. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
4.0

Customer did not leave a comment.

THOMAS G. 
Rating:
5.0

none

Michael F. 
Rating:
1.0

Have somebody call me that has some authority with uhaul. Your place is awful.

ANDREW S. 
Rating:
1.0

Went to pickup at 8 am, nobody was present at the location. It wasn't until around 8:15 that someone (assuming it was another worker? Wasn't told who he was) said that the person in charge of handing out uhaul trucks was not coming in that day. We spent 20 more minutes on the phone with uhaul customer service explaining how to do contactless pick up and online check in. This information would have been nice to know ahead of time, rather than 20 minutes past the time we were supposed to pick up the truck. This put us about an hour behind our moving schedule which was not ideal. Westside Muffler was not a help at all. Will not be using their services again and will tell people to not go there.

Taylor C. 
Rating:
5.0

Customer did not leave a comment.

DENNIS D. 
Rating:
5.0

Customer did not leave a comment.

Ross K. 
Rating:
5.0

Bryce is a great guy and always polite and very responsive to any inquiry, setup, or rental! I will always recommend Westside Muffler & Repair for any business, including Uhaul! No hassle service and always asks if anything is needed for your moving experience! Highly recommended!

Bob M. 
Rating:
5.0

The gentleman that helped us was excellent. Thank you!

Ellen W. 
Rating:
5.0

Customer did not leave a comment.

Greg P. 
Rating:
5.0

We had issues with the U Haul app which caused 30 minute delay in getting the truck and that time was shortened only because the staff came out to help the process. The app took 10 minutes to come back and say the the Driver's license was too dark. That is unacceptable. If we had picked up the truck during off hours, not sure if we would have gotten the truck. On return of truck we skipped the app and went inside. The app needs serious attention. I will never recommend it. During COVID-19 I thought the 24/7 app would be the safest route. Nothing but trouble.

Chris S. 
Rating:
5.0

Customer did not leave a comment.

George G. 
Rating:
5.0

Customer did not leave a comment.

George G. 
Rating:
3.0

The trailer was not cleaned out.Was full of hay/straw all over the floor. Could tell it had not been checked at all when it was dropped to them.

Al D. 
Rating:
5.0

Customer did not leave a comment.

robert A. 
Rating:
5.0

Customer did not leave a comment.

Julie B. 
Rating:
5.0

Customer did not leave a comment.

Zachary T. 
Rating:
3.0

Customer did not leave a comment.

Jennifer H. 
Rating:
5.0

Just was not prepared for the added mileage to the location on the west side of Indianola which i hadn't accounted for. I drove there to drop my car off so it involved extra mileage for three trips. Overall ok but I should have checked at the beginning to see if they would extend the mileage allowance

Elisa C. 
Rating:
3.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

Keys were left in the 24/7 box for us but the website you had to use to get the code to the box was so slow that it took us nearly an hour just to pick up the keys/truck. Other than that, I was very happy with the truck and service.

Patty D. 
Rating:
3.0

The uhaul part of this business should have been open when I picked up my truck. I wanted to buy more boxes. I should have gotten an alert that this pick up was on line. The dispatcher was very helpful and friendly.

Marlene D. 
Rating:
5.0

Customer did not leave a comment.

Rick P. 
Rating:
5.0

Brice, was excellent. Knowledgeable on product, and courteous on the phone as well as in the store.

Denny W. 
Rating:
3.0

You should have explained the mileage when my wife called instead of just charging us!

CHAD K. 
Rating:
5.0

Bryce is a fine young man and manager.

TIM K. 
Rating:
3.0

No issues. Quick, convenient, and an over all good experience.

James R. 
Rating:
5.0

Customer did not leave a comment.

Allison P. 
Rating:
4.0

Except the guy forgot to give us the dolly we rented and it was to late to go back. Also still dont have my refund yet from it

Rebecca Q. 
Rating:
4.0

Customer did not leave a comment.

Rachel H. 
Rating:
5.0

Customer did not leave a comment.

Marcia H. 
Rating:
5.0

Customer did not leave a comment.

BOB C. 
Rating:
5.0

I was suppose to pick up in Centerville Iowa had a reservation number and no truck was sent a 1 and half away to pick up truck then was charged an extra 35.00 on miles when I hade to take a detour so I'm not happy at all

Trudy K. 
Rating:
4.0

Customer did not leave a comment.

Ron J. 
Rating:
5.0

Customer did not leave a comment.

RILLA R. 
Rating:
5.0

Customer did not leave a comment.

SARA D. 
Rating:
5.0

Gina at customer service for corporate who set up the pick-up was rude. After setting pick up in town, 2 miles for my house, I ended up having to drive 1.5 hours to get the truck. Terrible experience.

Deborah F. 
Rating:
5.0

Brice was excellent to work with !

Greg W. 
Rating:
5.0

Customer did not leave a comment.

Roy S. 
Rating:
5.0

Customer did not leave a comment.

Mike G. 
Rating:
5.0

The U-Haul that we have been renting needs a few repairs. The side mirror does not stay out once adjusted and the key does not work ion the drivers side door. You have to open from the inside on the passenger side. This vehicle has been like this for at least the last 6 months.

Barbara B. 
Rating:
5.0

Brice was very helpful with all my questions as well as very courteous and pleasant. We enjoyed working with him and will do so if we need to rent again.

Tonia D. 
Rating:
5.0

Customer did not leave a comment.

BRICE H. 
Rating:
5.0

Quick and easy. Upgraded at no charge due to not having the desired vehicle at the location I needed.

Scott L. 
Rating:
5.0

Customer did not leave a comment.

Darin H. 
Rating:
5.0

Customer did not leave a comment.

richard H. 
Rating:
5.0

Customer did not leave a comment.

Tylor R. 
Rating:
5.0

Customer did not leave a comment.

WAYNE H. 
Rating:
3.0

Customer did not leave a comment.

Jolene H. 
Rating:
5.0

Customer did not leave a comment.

Paul R. 
Rating:
5.0

Customer did not leave a comment.

Wendy W. 
Rating:
5.0

Customer did not leave a comment.

Jan M. 
Rating:
5.0

Customer did not leave a comment.

Erma P. 
Rating:
5.0

Drop the mileage rates.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Aleksandr L. 
Rating:
5.0

Everything was perfect had a great experience

NICK H. 
Rating:
3.0

We experienced difficulty getting truck out of lot, there was an unattended parked car in the way which made it hard to maneuver!!! Location was ok. Took too long for online pick up process- very frustrating, at least 25 min.

Holly E. 
Rating:
4.0

Unit had a flat tire and was very dirty externally, but clean inside. A new tire was put on in minutes and I was off. Office staff very friendly and accommodating.

Joe R. 
Rating:
3.0

My U-haul I picked up had holes in the top so when I loaded all of my stuff for moving everything got soaking wet and ruined. Fix your trucks.

Olivia D. 
Rating:
5.0

Customer did not leave a comment.

TImothy M. 
Rating:
5.0

Customer did not leave a comment.

Lewis J. 
Rating:
5.0

Bryce was very helpful through the signing on process.

Vicki H. 
Rating:
4.0

Better detail for items on equipment. Tires, lug nuts, and ratchets on tow car equipment. I found several little items that needed attention and lubricants just to operate.

GARY M. 
Rating:
5.0

Customer did not leave a comment.

Nanette S. 
Rating:
5.0

The outside of the truck was pretty muddy, but we've had a lot of rain recently. The bed of the truck was spotless, but the cab was a bit dirty, looked like food and drink had been spilled. I wasn't sure if I was supposed to clean the cab or outside of the truck since I did not create the mess. I did the best I could with the time I had. The check out process was quick and simple, Brice was friendly and helpful, showed me how to work everything, loaded the dolly for me. Great customer support.

SALLY T. 
Rating:
5.0

Extremely friendly staff

Michael C. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Customer did not leave a comment.

PAT R. 
Rating:
5.0

This was, by far, the easiest & nicest U-haul location I've ever dealt with. Employees were kind, courteous & knowledgeable.

JAMES W. 
Rating:
4.0

Customer did not leave a comment.

Tom I. 
Rating:
4.0

Customer did not leave a comment.

William G. 
Rating:
5.0

I'll be renting again and plan to use the same place.

Tracy B. 
No reviews have been submitted for this location.

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