Unfortunately the 6x12 Utility trailer rental was a waste of money for me. I was trying to move a lawn mower with a 5 ft wide mowing deck. The actual inside dimensions from the U-Haul website are: 12' x 6'2" (LxW) but what is not specified is that the rear of the trailer has 2 small "walls" on either side of the ramp. This distance was to narrow for the mowing deck to fit through so I couldn't use this trailer.
Scott Runyan
Customer Reviews for Westside Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
helpful and friendly staff, will use again
Jeff DENNINGAlways great customer service when I’ve needed to rent a trailer! Keep up the great work
DANIEL CROTTYRight turn signal was working intermittently.
Charles MoncktonThe staff was excellent at the south Tyler one, I had reserved a few days in advance, got in and checked out for a 6' × 12' enclosed trailer that was most definitely the right choice, thanks so much. Michael Newell.
Mike NewellHeather was incredibly helpful, I don’t think we ever caught the other persons name but both of them were super nice and able to get us figured out when we realized we had the wrong size truck. 10/10, fabulous customer service!
Kayla WyattCheck engine light was on. Truck possibly needed an allignment. Sunvisors were missing on both sides. Check in was easy and friendly which made the process smooth.
David ManethVery expensive.
RAUL RUIZMake the online reservation easier to navigate.
tyler elliottThe truck we rented was pretty old and it showed. However, since it was only used for a local move, it served its purpose just fine. If we had been moving across the country, I would've considered it unsatisfactory. The ladies that run this location are exceptionally, friendly, courteous, and professional. Check-in and check-out process was smooth and easy.
Tony NixLiz is wonderful!
Lori DelcourYou really do get individual attention, and being helped, and the lady was exceptionally nice and cooperative.
Kelly MasonI was not aware there was an approval process, but luckily it only took a few minutes.. but do be prepared that there is an additional process once you go to pickup the truck. Other than that, smooth process, no problems. Nice value, and easy to move things around. Thanks.
John DowtyFast friendly service! We had an emergency and couldn't find a rental due to not having a major credit card so horrible as I do not believe in holding them. U-haul worked with me with no judgment, thank you U-haul!!!
Amy WrayTrailer dolly light was 3/4 burnt out, one tire was nearly to the wear bar. Location I used has always been top notch. There's a reason I drive past three other locations to use this one.
RYAN POWERSThis the first U-Haul dealer that I have dealt with that was truly very professional, but was also very pleasant to deal with. Very phase of my rent could not have gone more smoothly.
Roger SampleThe managers and workers at this location are so friendly, knowledgable and capable. This is the go to Uhaul in Wichita!
Devin LeichnerPerfect customer service!
Jared SimmsI handle a lot of my other services online; but this experience was a reminder of how great live, friendly customer service can be.
Joe BabaThird time dropping equipment at this location. Always been a perfect experience.
Michael McEnteeBest customer service ever
William MockPersonnel are VERY helpful. I’ve dropped off there twice. I would use this location in preference to the South Holland facility in a heartbeat!!
Charles Shroutreceived top notch service.
DWAYNE JAKUBThis is the best UHaul office I have ever used. We have used this location twice now and had excellent customer service and equipment both times. Already planning to use them again in a few months.
Chris ThomasThe trailer was ready with tire pressures checked before I arrived. Manager helped me get it hooked up and verified all lights operated properly.
Darrell BurghardtTruck was spotless, staff were very friendly and helpful. It was a nice experience.
Ted AsmannI can’t think of anything except maybe the website trying to reserve some thing online could be improved. Calling and talking to someone in person is always my best bet anyway though. VERY good customer service at the facility!!
Michelle roeschEmployees are the very best !!!!!! So very very nice beautiful people. Would highly recommend them to anyone who is using UHaul !!!!
James ThomasExcellent customer service as always. Attentive staff.
Sarah Oswaldgreat people to work with....
Monte ThompsonEverything went really well. The truck ran well and the hand cart fit most of the items it was used for. Your lot was clean and had enough room to maneuver the 26' truck back into its original position. Thanks.
Catherine HainI am a elder and had problems with the link on my phone and I call the 1-800 number and with one call got it taken care of with a few questions - this is when we took the truck (15 foot truck) to a local U-Haul office when we were finished. the person on the 1-800 number was very helpful. They are great people to work with and I would recommend them to everyone.
Beth PierceI always enjoy renting from Westside Storage! The equipment is always clean and smelling fresh. The checkout process is efficient and speedy! Very friendly and helpful staff! Westside Storage is the BEST!
Martha LehnerThis us the best uhaul location ever. The women who run this are the best!!!
Kristi ParryThe 2 women there were very helpful and kind. Will start to go there more often for excellent service. Thank you
Marcos Lopez-MartinezThe lady that helped was so kind and friendly and made our experience easy and seamless! We would rent a truck from this location again any time we need one! Thank you!
Noel BullerNice Staff Location was just right for Pick up and Drop off. Would use them again.
Michael ShaughnessyAwesome people
Vickie WyantVery customer oriented and explained the details.
Jerry EstellThe 2 women that helped us get our rental unit were fantastic. One of my best experiences with a UHaul location
RANDELL WOODSThe ladies that work there were super friendly, up-beat, and understanding. I’d highly recommend you use this place next time you need to move stuff!
Kincaid LightnerThus facility needs no improvement
Kristi ParryThe ladies working were extremely kind and helpful. Had me in and out very quickly! Highly recommend this location!
Ashley StewartGreat customer service. Kinda like the old days with a smile and a thank you!
JOHN AUCHThese ladies were amazing!! The customer service was excellent
Michelle Nagyeverything was easy and friendly.
Virginia SchonI will definitely use them again.
Vincent Oliver | Overall ExperienceWill be back if I ever need storage in the future. Excellent communication and great to do business with! Thank you
Merissa Messman | Overall ExperienceThis is my favorite Uhaul location! Liz and the team are great to work with and provide OUTSTANDING customer service. If you need a storage unit or need rent a truck or trailer for your move, Westside Storage is the only place to go.
Robert Jewett | Overall ExperienceThe facility is fantastic. It is very cleaning everyone is very helpful.
Roy Richter | Overall ExperienceI would totally recommend this storage facility. After a year in a climate controlled unit my things hardly even had dust on them. They are not the cheapest but definitely worth it.
Greg Betzen | Overall ExperienceBest storage unit in town it is the cleanest and smells real good!
Pamela Stauffer | Overall ExperienceI required a climate controlled unit and found this facility exceeded my expectations. Very clean inside and out, meticulously maintained, and very knowledgeable and friendly experienced staff. A+++
larry vohs | Overall ExperienceGreat people on site and great storage facility
LeRoy Crockett | Overall ExperienceLiz and the team provide excellent customer service! Highly recommend this location for storage and rental needs!
Mark Zerener | Overall ExperienceLiz is always so friendly and helpful. She made everything so easy.
BRANDI CARPENTER | Overall ExperienceSuperior customer service and very clean and convenient facility.
Mark Jolliffe | Overall ExperienceLiz Feiock at Westside Storage was wonderful. She runs and maintains an extremely clean and secure facility. She was always friendly and professional. I will recommend Westside Storage to everyone.
Greg Schmidt | Overall ExperienceI will definitely be happy to recommend your services. The staff is extremely friendly. thank you very much!!!
Digna Benavides | Overall ExperienceThey were courteous and extremely helpful with my moving in to the unit. I would recommend them to people.
Privacy Request | First ImpressionsLiz was great! My online reservation didn`t transfer correctly but she remained professional and friendly. The unit was clean and ready for move-in. Everything was smooth. Highly recommend!
Privacy Request | First ImpressionsLiz was very helpful contacted me with updates on my arrival/move-in. Very professional friendly to me my family during the rental process. Very nice place!!
Privacy Request | First ImpressionsIt was a good facility got a courtesy call but found out the facility was all the was across town, so had to cancel and get a storage facility closer to our new home
Privacy Request | First Impressions