Customer Reviews for Wheel Sport Center Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Wheel Sport Center Inc

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Ryan C. on

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U-Haul representative did not show up to work that day, and did not notify the location. An employee of the Yamaha dealership was handling their uhaul orders, without knowledge of the computer system. Additionally, a few days later, the location called to inform me that I had to return the trailer by noon (or face extra charges), even though I scheduled pickup for 5pm, picked it up at 4:21pm, and reserved it for 3 whole days (72 hours). The representative said that they didn't care and it didn't matter and "I guess we'll just see what happens when you drop it off." I called U-Haul's 1-800 number directly and they were surprised by the location's behavior and changed my reservation without any issue! This is a horrible location, not to the fault of U-Haul, but to whoever decided to put a U-Haul counter in a Yamaha dealership, and who hired someone that can't do their job when they even bother to show up at all.

Adrian R. on

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Well done thanks

Mark F. on

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Jerome N. on

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sylvere a. on

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Allan S. on

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Service was great but poorly stocked with boxes and accessories.

malroney m. on

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Maria B. on

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The manager at this location stayed late and went out of his way to help me with drop off. I highly recommend!

Lucy G. on

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Richard L. on

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Tamari W. on

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jose A. on

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Gina P. on

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Rude and unprofessional attendant who charged me $20 to park my car in the lot. When I questioned it, he told me the "Old Man who owns the lot demands $20." I never received my credit for the missing hand truck/dolly.

Edward F. on

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JOSEPH B. on

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Giuseppina M. on

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The person at the check in very helpful

Lourdes U. on

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Rosario P. on

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My Uhaul driver told me that the gas was just a little under full so I didn't fill it up. At $4.50 a gallon I didn't think I'd be charged too much. My receipt says 3/4 tank and charges me $33 dollars. Unacceptable. Robbery. I should've took a picture of the truck dashboard.

Richard L. on

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eva m. on

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You should definitely inform customers that no one will be at the site at pick up time. You should also let customers know that they will have to check in remotely. Also provide equipment that people paid for. I.e. blankets

Julie S. on

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The agent I dealt with was very nice. He explained everything well. He was patient and didn’t rush me.

enrique v. on

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Friendly staff , exellent service..

Maria P. on

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matthew j. on

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Everything was great; friendly and fast service!

Elizabeth K. on

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Freddie P. on

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Easy service, employee was very helpful.

LYDIA B. on

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ELONDA S. on

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Samantha C. on

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Our Uhaul representative was amazing. He was friendly and very helpful! We really appreciated it, it made our move a little less stressful.

caroline c. on

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Great, friendly service and easy pick up and drop off!

william g. on

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Checkout took me 45 mins vs what I thought would Be 5 express online. If the gentleman wasn’t there in person I would’ve had more delays. he explained to me that if I am not there at exactly 8 o’clock the system shuts me down. Totally redichlous. I arrived at 8:02 am.

karen B. on

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i dealt with both anthony and michael at this location and both of them were very helpful. they took their time to make sure everything was in order for both my pickup and drop off. i have used this location several times and will be using it again in the future mainly because of these two guys.

VINCENT M. on

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Enrique V. on

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Excellent customer service . Would highly recommend

jose c. on

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Patricia B. on

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George G. on

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RALPH M. on

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Excellent staff and vehicle paperwork process was quick and accurate vehicle was ready to roll I will definitely use them again

DEMETRIOS G X. on

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After offered a truck at $19.99 I asked if there was any other bigger one at that price. He said yes, gave me that truck, but when I returned I found out it was $29.99. Not good.

Laurie G J. on

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deborah w. on

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jose c. on

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Bruce S. on

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Jerry D. on

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Love the staff here they always do right by me, use them all the time.

frank e. on

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BRENT W. on

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Andrey S. on

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Rildo A. on

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Brigitte C. on

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Make the mileage on the vehicle is the same in the ticket when customer picks up. Remove previous trash from vehicle before giving keys to next customer.

linda g. on

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Make sure truck could be locked in the back so persons property is safe

Gary V. on

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rae r. on

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Look forward to renting again Thanks

Jacqueline M. on

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yvette B. on

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Uhaul are CROOKS - They are LIARS - 1st - when you reserve to pick up at a SPECIFIC location they come back the day before and say PSYCH! You must pick up in a whole different county - 2nd - i was supposed to get up 2 days and pay for one - it was a CLEAR option shi was reserving it - when i went to bring the truck back- PSYCH!!! They lied AG AS IN and charged me for 2 days - they baited me and LIED!! I was even sent a confirmation email saying I had up to a certain date / time to bring it back - LIARS AS ND CROOKS - VERY DISGUSTED AND DISAPPOINTED. FOOL ME ONCE!

ed w. on

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jenn l. on

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Raphael S. on

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WILLIAM C. on

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Very nice staff at this location and I have an in Normas parking lot. They should probably be authorized to have additional vehicles One bit of feedback, I was renting this vehicle on a week to week basis for my business, and when I attempted to rent for another week, the day before it was due to be returned, I was told that I had met the maximum number of rental extensions So I returned the vehicle, only to rent it again as soon as I returned it to the location. My Feedback is that it would’ve been nice had I’ve been told the week prior, that this was my last extension, and that I would have to return to the original went to location. It wasn’t a big problem but it did upset my schedule considerably having to bring it back and then renew it on less than one days notice All in all you guys provide a great service and I am very happy. I have expanded my business with the use of your vehicle in a very measured way and I will soon by a truck of my own I felt like I was living to a commercial, where u haul Helped

Piper D. on

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I picked up the keys at the New Rochelle location. Because it was before opening hours, I used the app to get the keys out of the lockbox. Inside the lockbox were two sets of keys, both of which were different styles. One set had a piece of paper attached to it. I assumed the set that didn't have the paper attached went to the glove box, hatch lock, etc. An employee from the New Rochelle location called me a couple of hours after I picked up the uhaul and asked if I found two set of keys in the box. I said yes, and the employee said that the second pair was mistakenly put in the box and that it went to a different piece of equipment. He said it was fine if I dropped the keys off at my drop location in Brooklyn. I said that I would. Two hours later, he calls back and says that he needs the keys back to the New Rochelle location same-day. I told him I was 2 hours drive away and it was logistically impossible for me to come back to New Rochelle that day as I had to go to work. I offered to meet him somewhere, but he said the only option was for me to drive to New Rochelle that day. Otherwise, I would be charged $150. I asked to speak with his supervisor. I tried to call his supervisor (Louis) at 917-951-9843, but he did not answer. Louis called me back later and told me that I need to bring the keys back today. I explained his employee told me originally that I could return the keys to the Brooklyn location. The supervisor said he was unaware that the employee told me I could return the keys to Brooklyn. The supervisor said he would talk to the employee and call me back. He never did (as of 2 hours later as I type this). Both the employee and supervisor at the New Rochelle location were extremely rude and did not treat me with the respect that a customer deserves. I am very disappointed with me experience with uhaul and the New Rochelle location. If I do receive a charge of $150 for not returning the key same-day, I will dispute with my credit card company. I have already filed a complaint with uhaul.

Pedro C. on

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Maybe some costumer service training to the rep. He was very rude. Or I might just be used to use enterprise car rental, they know how to treat costumers.

Anthony O. on

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nothing

NANCY H. on

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I was charged for gas even tho I filled it higher than when I started. I had noted to the agent that it was under 3/4 tank, he said just leave where you got it - I did better! The window knob in drivers crank was missing, it made opening the window difficult the true warning lights indicated constantly. The cab smelled! I am a frequent user, please heed my concerns!

Laurie G J. on

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Christine T. on

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eric t. on

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When I pulled into the location, there's was sign that says to remain in your vehicle. I did. No one came out. I went in. I dropped off my keys and was told they would process the return. An hour later I received my final invoice and was mistakenly charged $40 for an additional day. I called the location back. They said they couldn't refund me and to call 1800-UHUAL (which is the wrong number). A simple look at the contract would have shown that I returned the vehicle on time. I'm not trying to be overly critical. The associates at the location were friendly and helpful at the time, but I was disappointed that I was incorrectly charged and had to call two different numbers to rectify the situation. On a separate note, my bigger complain was with the pickup of the uhual. I made the reservation and received a text confirming the date, time and location of the pickup. Then, just for peace of mind, I called that location to confirm. They told me they had no truck for me. So i called the 800 number and eventually found a truck at a different location (thanks to the great service by Janise. she saved me). But if I would not have called to confirm at the original location, I would have showed up and been out of luck. And it was a Sunday. Most other locations were closed. Is there a way to actually confirm truck availability so customers can have piece of mind? Moving is stressful enough. It would be nice to know that uhaul is dependable in such times.

Jerry M. on

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Peter A. on

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Quick and easy

angela d. on

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NADINE T. on

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LUIS F T. on

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Excellent customer service, Luis Muniz was really helpful with my transaction.

Kevin B. on

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Keyiara M. on

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Anthony was amazing! I will definitely be returning in the future!

Joanne S. on

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Ludovic L. on

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Nothing

Chris C. on

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Dealt with Anthony at this location. Excellent does not properly describe him. Had alot of problems with Uhaul during this endeavor, Anthony did more than what I could have hoped for to accommodate us.

Alfred W. on

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BARRY G. on

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There was no customer service whatsoever. I was also given wrong information on pricing

Darren L. on

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Considering that we needed a truck last minute on the Saturday of Labor Day weekend, this rental worked out perfectly.

Rick T. on

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Service was efficient. However, I wasn't happy with the additional $16 insurance coverage. I thought I have paid for it already? I can't go back to my original order, but I remember paying for coverage and a hand truck.

Elizabeth S. on

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The gentlemen there were very helpful and patient. Explained everything in detail and ensured I had a safe rental. They really made me feel like I wasn't just another customer.

Steve L. on

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Everything was amendable.

Julie E. on

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The equipment was clean but old. The cloth seats had a musty smell. However the agent was very accommodating and friendly.

ed l. on

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THEODORE B. on

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Elizabeth C. on

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Sybil H. on

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Easy pick up and drop off!

Ulysses D. on

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Everything went well They were very helpful and very friendly great service

robinson r. on

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Rebecca E. on

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Anthony was super helpful!!

Eytan H. on

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The representative didn't know how to use his computer system. Despite his spending 20 minutes trying to take off the "safemove" $16 charge -- I declined the coverage - the charge was STILL there on the final receipt. He told me to call my credit card company to dispute the charge. Is that really the answer? Please call me to discuss 914 320 4244 re: contract 24533084

ANDERS I. on

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Chyrisse C. on

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The represetive (Anthony I believe husband name was) was very personable and wonderful to deal with. Will happily conduct business with him again

laura r. on

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Danielle G. on

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This is the worst experience I have ever had with U-haul and I use you guys all the time. I will never use you again

Jake L. on

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erica g. on

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Very nice and helpful

Glenn R. on

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Eric E. on

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Staff was very professional and everything went smoothly.

Anthony M. on

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I am giving decent marks because when everything was finalized, the location was fine. But, I had a terrible experience overall and I would like someone from UHaul to contact me. When I first showed up at Wheel Sport, the representative told me that I was in the wrong place (which I wasn't). He said this without even asking me for any personal information. He told me to go down the street to another location. I went to that place. It was a janitorial supply store / U-Haul location. To say that it was on par with the DMV would be a vast understatement of how bad the place was. There was one elderly man running the desk. His wife was standing there directing people into a line and offering no assistance. I stood and waited for about 40 minutes to be served while the couple in front of me argued with the man and called AmEx on speaker phone to get information about their charges. After finally getting to speak to the man, I was summarily told that I was in the wrong place and needed to go back to where I started. No apology or awareness of the inconvenience he caused me. When I finally got back to the first place, now 45 minutes later, I was told that the man from the first store telephoned the janitorial supply shop to say that I was in the wrong spot. The first person had done that apparently right after I left there when he realized that he made a mistake. But, instead of the man at the second location bothering to see if I was there (which I was, waiting in line), I was able to waste over 30 minutes because of the incompetence of these two people. By far the most amateur and worst U-Haul experience of my many.

ALBIN A. on

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Customer did not leave a comment.