GREAT SERVICE, KNOWLEDGEABLE, EMPLOYEES, EASY ACCESS TO THE LOCATION AT 2341 W BETHANY HOME RD PHX AZ. VEHICLE IS CLEAN AND EASY TO FUEL AT CHEAP RATE AND QUALITY GAS, 24 HR SERVICE IS A PLUS POINT. BUPINDER
Bhupinder S.
Customer Reviews for Sohana Five LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They were very responsible
Mark M.Door on the van had an issue, was hard to close. Otherwise all was well, no problems. (Might be nice to have cruise control).
Daniel F.The location was clean and convenient and the representatives helpful. However, it was quite a distance to get there considering I'm in the big city of Phoenix, AZ, and it put me over my miles. Otherwise, I'm a happy customer.
Shannon W.Everything is perfect
Thuam P.The vendor had a hard time getting in contact with a main u haul branch for billing and technical assistance. I would suggest a remote vendor special phone # so they could have a direct line to the services they need to service the customer. Also I need a ball changed out from my hitch. After almost 4 hours of phone calls by Bruce Alberto at your store. None of the uhauls in the phoenix area had a 1 7/8 socket to remove my tow ball for me. Unbelievable, you need to give your people the tools to do the job for your customers. I ended up having to buy a different / hitch and ball from you just to tow your trailer. Then today I went to drop off the trailer in the Tucson area. I asked the rep for directions to the store. They gave me the wrong directions!!! I then used google maps and found the store. When I asked the young man why he gave me the wrong directions. He said he didn't know the area. Please train your staff to be up front with your customers. Suggest google maps if they don't know the area. Other than that… the trailer was good and the people were friendly and helpful. They did the best they could with the tools you give them/(corporate). PS one nice lady gave me a discount for my troubles.
Clyde C.I think that the service was great and overall, very satisfactory no need for improvement unless ya'll going electric on trucks. lol!
OLIVIA M.I kept getting hassled. A kept receiving call after call about my drop off the day before my drop off day. That was very annoying.
David V.