Make the terms of returning equipment clear. The attendant of this particular location said that he would check the equipment in for me on Monday morning but when I took a closer look at the contract, there is a $20 convenience fee. I just rented a trailer in November 2020. I thought it was odd that I wouldn't check it in myself like I was instructed to do at the other location because of the time I would be returning the equipment the location would be closed. This made me look at the contract a little closer, so what sounded like to me just regular protocol now seemed like an attempt to charge me more money. Not saying that the attendant was being dishonest but it was never verbally presented to me there would be an additional charge for him checking the equipment in for me and that there was an option for me to check the equipment back in myself and there would be no additional charge. This location would not be recommended by me not because of poor service but because it's actually over an hour drive to reach from my city.TYRONE S.
White House Garage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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