There were computer problems when picking up the trailer and again when I returned it. There was also a problem when I tried to get things done using my phone.ROBERT B.
Customer Reviews for White Street Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing everything was perfectjohndrecus C.
Customer did not leave a comment.Jarvis P.
Strong smell of cat urine in the office. Trailer dirty. When returning there were 2 piles of human crap in the location where I was told to return trailer.BOB S.
Got stung by a wasp that was in a wasp nest under trailer which was sitting in high grass field when I tried to hook up trailer. Very painful and hand stayed swollen for several days.William T.
Customer did not leave a comment.tashka B.
The person working at this location did not help to connect the trailer or check to see if it was done properly. My wife, who has never driven with a trailer, or connected one was left to connect it. It fell off the hitch before she got out of the parking lot. On top of this the hitch ball wasn't correctly installed. I would fully expect the attendant to make sure the rental was safely and correctly connected prior to allowing the customer to leave.Tara G.
Inform people that a hand truck and ramp is not included with some trucks BEFORE they rent them.CHRISTIE C.
Do not send customers to the pick up location we originally had. We had a terrible experience and had to be rescheduled for our pick up location.Edward S.
Customer did not leave a comment.JOHN C.
Customer did not leave a comment.Matthew R.
Customer did not leave a comment.latisha G.
I don't see where they need to be any improvements. They explained certain things to me and aided me and what I needed like if they could read my mind. I think that anyone looking to move a hall or anything need to call you guys upfredrick C.
Customer did not leave a comment.Tabitha S.
The lady was awesome when picked up my uhaul trailer. She went above and beyond.Kelin B.
Customer did not leave a comment.Marshall D.
everything went as expectedjames B.
Customer did not leave a comment.James M.
Lady was very nice at the gatejeff H.
Location was stupid to start with...way out of town down a country Rd.... Women working was a Mean bitch!!!!ed S.
Customer did not leave a comment.Jeffrey H.
Customer did not leave a comment.Ernest M.
I had a great experience at white street storage location. Grace was amazing. I will use this location again!earl S.
I have yet to receive y refund backcalvin H.
Customer did not leave a comment.Kacie S.
Friendly personality. Helpful. Patient. No reflection on White Storage...The Uhaul online driver's license app does not work properly across all carriers and consistently came up with an ERROR message. Finally resolved it with a family member's phone...otherwise it would have been impossible. I submitted driver's license with online registration, but apparently didn't work then either.Charles V.
Customer did not leave a comment.Christasha M.
Better instruction when returning after hours !! Called several times and no answerMichele H.
Customer did not leave a comment.SCOT O.
Customer did not leave a comment.keith A.
Customer did not leave a comment.Russell A.
Customer did not leave a comment.Alan E.
Customer did not leave a comment.ARAKA W.
Customer did not leave a comment.debra S.
Customer did not leave a comment.kimberly D.
Also mileage got input wrong and caused a problem. Made several calls to get this corrected including the pickup location.Daric H.
Customer did not leave a comment.Mary J.
The kind lady who ran this location, where we dropped off the U-Haul, was awesome. This was not the original location we were supposed to drop off (according to our contract). That location was closed or something? We tried to find it and called several times but could not speak with anyone? We were at the correct address, but there was no sign or notification of where the U-Haul drop off office was and the fact that no one picked up the phone made us almost late to return the U-Haul. We called the next nearest U-Haul location, which happened to be this "White Street Storage" location and we were able to get our truck in right away with no problems. Thank you again, U-Haul, for a great experience!!!!!!!kathleen R.
I had to sweep out back of 26' truck, which I didn't mind, but the floor was filthy. It needed mopping. Someone put something back there that was wet and dirty, possibly oily. I had five new mattresses which got dirty on the sides, where they slid off of our blanket floor covers. The blankets are now filthy, as well. Haven't washed them yey, but hopefully whatever stained them will wash out. Two of which I could not clean. They seem to be stained. Thank you. Grace at that location is great !!Mark N.
Customer did not leave a comment.Joe N.
Customer did not leave a comment.Jeremy E.
Customer did not leave a comment.Janice J.
Nothing to improve. Grace was Fantastic. Quick, easy and painless. In and out in minutes !!!! The best U-Haul experience of my life, and I've had quite a few.Mack A L.
Customer did not leave a comment.Ron H.
Grace was nice and very helpful. I will definitely return to her location next time I need Uhaul services.JESSICA G.
Customer did not leave a comment.JOSHUA G.
Customer did not leave a comment.Kiara W.
Customer did not leave a comment.Ty B.
Too far out of the way.Steven D.
Customer did not leave a comment.Aaron R.
Its your help on the phone that upset me. When I'm told I can make a decision as to where to drop off & then being told where to drop off thats not right. I also don't agree with being charged for 671 miles and only actually using less then 500.Denise S.
Customer did not leave a comment.joy D.
Gracie is the best! She was so nice and very helpful!!Kelly D.
Customer did not leave a comment.JAMES W.
I had to go to several different locations before one could take my information due to computer problems. I should have went to Ryder. I will next time! I will also tell my family and friends how much time of mine you wastedPHILLIP T.
Grace was excellent! She had everything confirmed! It was a pleasure doing business with her. Would highly recommend this rental place!Vondell A.
How do you rent it it was a very nice lady but her office had nope restroomKIMBERLY D.
Support your local manager.DARRELL B.
Gracie was very helpful and a pleasure to work with. Contacted me ahead of time to be sure I had all the info I needed to turn in the truck. First time anyone has done that for me. She is a great rep for U-Haul.Randall B.
Customer did not leave a comment.james C.
Customer did not leave a comment.Heather C.
The lady was open at exactly 10 and I certainly appreciated her timeliness...my truck was there. All went well until I was "required" to take out a safety package which added to a quote I already received. Needless to say I was NOT happy...Also finding this place was a journey in itself...although the part of South Carolina I was trying to get out off was less rural (college town.karen D.
Grace was awesome and very informative. Customer experience driven.Kellie N.
Great service. The Uhaul representative had great advice.Debra B.
Attendant very helpfulEdward F.
This is a comment regarding UHaul reservation and dispatching system. I booked my UHaul 15ft truck for pick up location near Clemson on 6/22/2016 for a pickup date of 7/1/2016. I have been checking to see periodically that the reservation was confirmed and if there are any surprises. I also used their check-in feature and completed all paperwork. When I called two days prior, they said that I will get dispatchers email the night before pickup. To my dismay, they changed the pickup location to about 25 miles away and assigned a 20 foot truck. I only needed a 10 foot or at best a 15. Calling them on the phone was a nightmare. Long holds, reps promising to call back but never did, and saying that what I have is the best bet. I told them I am not comfortable driving a 20 foot truck and they didn't care. After a lot of runaround (every time they will transfer me to transport department and they will give me the same answer that they cannot guarantee a location or a size of a truck. I ended up driving a 20-foot truck in the end. I am one unhappy customer. Please check ahead of time if you ave a reservation and make sure they don't switch the pick up time, location, and the truck size and equipment on you without warning and tell you that that is your best option. Horrible experience.Melur R.
Clerk was terrificTHOMAS G.
Working with Grace is great. Always courteous and nice. Best place in Anderson to rent a uhaul from. I just wish the company would send her a variety of trucks to rent. I need to rent a pickup later this week and I'm going to have to deal with a different dealer.Thomas H.
Grace was very friendly and knowledgeable of uhuals services...even offered after hours service and drop off after she closed.. was the only one in the area that would even answer the phone to rent us a truck..JESSICA V.
Hard to findTracy T.
Customer did not leave a comment.CHARLES S.
Customer did not leave a comment.JOSEPH K.
Nice to work with. There was a problem with one of the trailers bulbs--it was hard to see because sun was bright when they were being tested and I didn't notice until I got the trailer home. I purchased a bulb and replaced in transit.Kenneth C.
Customer did not leave a comment.Randy B.
Customer did not leave a comment.ANTHONY S.
Customer did not leave a comment.Marsha N.
U had a very good service an a friendly person run ittommy P.
Excellent place very friendlyjames T.
I had a great experience renting my moving truck from White Street Storage. I would definitely use this location again and also recommend it to a friend. I can safely say this was the best experience I have had renting a moving truck and I have rented many in my lifetime. Thank you White Street Storage for making my move a little less stressful.daleen anita C.
Customer did not leave a comment.WAYNE H.
Grace was super. Best rental experience I have had in a long time. U-Haul should be proud they have someone like her renting their equipment. I would highly recommend this location.THOMAS H.
Customer did not leave a comment.Jeff W.
Move and rental went very well.BRENDA M.
Customer did not leave a comment.linette M.
more choices only two trucks and trailers on lot the lady was very nice and knew her job. big smile and friendly.GRACE S.
Customer did not leave a comment.JOCELYN A.
The lady that helped me was very good and knew her job. She was wonderful. Sorry that I forgot her name. I had it on paper but can not fine the paper. Thanks for everything and PLEASE TELL HER THANKS ALSO. Have A Bless Day! Vera WilliamsVera W.
Customer did not leave a comment.KENDRA S.
Recommend no smoking in office area.WALTER K.
lower your milage ratesMARK M.
Customer did not leave a comment.JOSHUA S.