Customer Reviews for Whitestown Marathon
(U-Haul Neighborhood Dealer)

206 reviews

6378 Crane Dr   Whitestown, IN 46075
(I65 Exit 130)

(317) 768-9045

Location Hours

  • Monday - Friday:
    9 am - 12 pm / 1 pm - 4 pm
  • Saturday:
    3 pm - 8 pm
  • Sunday:
    9 am - 12 pm / 1 pm - 4 pm
Special Operating Hours
  • 5/29/2022: Closed

Services at this Location:

Contact Us

(317) 768-9045

6378 Crane Dr
Whitestown, IN 46075
(I65 Exit 130)

Services at this Location:

Location Hours

  • Monday - Friday:
    9 am - 12 pm / 1 pm - 4 pm
  • Saturday:
    3 pm - 8 pm
  • Sunday:
    9 am - 12 pm / 1 pm - 4 pm
Special Operating Hours
  • 5/29/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
5.0

Nothing

Heather R. 
Rating:
5.0

A/C didn't work

Brandon C. 
Rating:
4.0

I was overcharged for a dolly and moving pads. I clicked ok on the charge before I realized these were included on my bill. I only asked for an appliance dolly. I need a refund of $27.00.

Stormy M. 
Rating:
2.0

Very rude customer service. Unwilling to help us and just told us to do it on the phone which took double the time.

Riley J. 
Rating:
5.0

Very helpful in the checkin process.

RALPH R. 
Rating:
4.0

Customer did not leave a comment.

Fran S. 
Rating:
5.0

Customer did not leave a comment.

larry S. 
Rating:
1.0

The bed of the truck was not swept and was covered with something very sticky. I had to wash it with soap and water to get it clean enough to use. I will not be using U-Haul again.

Timothy D. 
Rating:
5.0

Customer did not leave a comment.

Amber L. 
Rating:
5.0

Customer did not leave a comment.

Brian P. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
4.0

We were a little bit confused about the pickup system. There were no pads in the truck.

Glen L. 
Rating:
1.0

I'm pretty sure I was over charged and someone else's trash was in the back when I opened the hatch. Wasn't much but definitely wasn't mine or supposed to be there. I returned it without that trash and still I was over charged.

WILLIAM E. 
Rating:
5.0

Customer did not leave a comment.

Ashley H. 
Rating:
5.0

Customer did not leave a comment.

Samuel H. 
Rating:
3.0

Trailer floor was covered with lots of grass and sticks.

Richard J. 
Rating:
5.0

Great customer service!!! Clean truck great location in and out quickly

Mandeep S. 
Rating:
5.0

Customer did not leave a comment.

Edward S. 
Rating:
5.0

Truck was dirty inside

MICHELE D. 
Rating:
5.0

Convenient location. Great staff. Would rent from here again

Robert G. 
Rating:
5.0

Customer did not leave a comment.

Aaron T. 
Rating:
5.0

Customer did not leave a comment.

Tori M. 
Rating:
5.0

Customer did not leave a comment.

joe R. 
Rating:
5.0

Price is right, essy and fast service

rene C. 
Rating:
5.0

Over my 20 years of working with the public in customer service, I can count on one hand the number of times I have encountered true grit and goodness in a business. Kyle went above and beyond in executing my moving needs. He singularly handled the transaction from start to finish. Making sure the experience was stress less, streamlined, and fool proof. If you need a Moving Truck, look no further! Fair prices, fair deal, no hidden fees, agendas, or unwanted marketing. Just Great Service. Thank You Kyle!

Lindsey Meagen L. 
Rating:
5.0

Knowledgable and helpful staff.

William K. 
Rating:
5.0

Kyle switched me to a smaller truck with ease and kept me on schedule !

RHECIA J. 
Rating:
3.0

Customer did not leave a comment.

Edgar R. 
Rating:
5.0

Customer did not leave a comment.

Barry O. 
Rating:
5.0

Customer did not leave a comment.

MICHELE D. 
Rating:
3.0

Customer did not leave a comment.

Steven L. 
Rating:
5.0

Customer did not leave a comment.

ABDULAYE B. 
Rating:
5.0

It was a self serve drop off. I thought it was good and very easy to drop off the trailer.

Gary B. 
Rating:
4.0

Send text or email with specific link to instructions on pickup. We had to call to get help and wasn't very clear. I had to click on my reservation to do the steps they said would just be at top of account.

Amity B. 
Rating:
5.0

Kyle worked so fast to get through long line , much appreciated

RHECIA J. 
Rating:
5.0

Customer did not leave a comment.

Chantel L. 
Rating:
5.0

Clerk was very friendly and helpful.

MARK O. 
Rating:
5.0

Customer did not leave a comment.

Deborah W. 
Rating:
5.0

Customer did not leave a comment.

Juhmal E. 
Rating:
5.0

Customer did not leave a comment.

Brooks W. 
Rating:
3.0

Customer did not leave a comment.

Gary H. 
Rating:
5.0

Customer did not leave a comment.

Ketan P. 
Rating:
5.0

You could remove the safe move charge of $14 from my bill. I didn't ask for that. Thank you.

RADOSLAV K. 
Rating:
5.0

The young man that helped me was outstanding good service

HARRY D. 
Rating:
5.0

Customer did not leave a comment.

YOMI I. 
Rating:
5.0

Very helpful and should we ever need these services in the future, we will definitely go to Whitestown!!

Harvey H. 
Rating:
1.0

I rented a 26' truck. I was called by customer service and told the night beforehand that they didn't have the truck and they only had a 20' truck. Website clearly states, "we will pay you $50 if we don't have your truck"..... I was charged full price and my move was a pain in the butt trying to fit everything into a 20' truck. I won't be recommending any uhaul locations to anyone.

Eric R. 
Rating:
3.0

Customer did not leave a comment.

William C. 
Rating:
3.0

The truck was great. The app, not so much. Very little trouble picking up the truck but the drop off was buggy and didn't work correctly. Get that working and I wouldn't have a negative thing to say.

Corey W. 
Rating:
5.0

Everything was good! No issues. I will definitely come here again when I need to rent another trailer! Thank you!

Joseph R. 
Rating:
4.0

Be a little more clear about where to leave vehicle upon returning. Said to return on south side of building. It do not look like it belonged to anyone and was not marked as u haul space. So I parked on south side of building with other vehicles noted location and photo before dropping Keyes in after hours drop box

Allan L. 
Rating:
5.0

Customer did not leave a comment.

RHECIA J. 
Rating:
5.0

Customer did not leave a comment.

Kevin K. 
Rating:
5.0

This was a great place to drop off and quick and easy check out

Danny W. 
Rating:
5.0

The driver rear view mirror was cracked.

LOWELL CRAIG O. 
Rating:
1.0

The rental truck was locked with a padlock on the rear hatch, and I couldn't open it. I wasted time, money and effort!!

ROLAN N. 
Rating:
1.0

The rental truck was locked with a padlock on the rear hatch, and I couldn't open it. I wasted time, money and effort!!

Rolan N. 
Rating:
5.0

Customer did not leave a comment.

Bryan S. 
Rating:
2.0

Hate the self check in process. I know you won't change it as it saves you money but it's lazy

Mitch H. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

emily B. 
Rating:
5.0

Customer did not leave a comment.

CINDY P. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN D. 
Rating:
3.0

Probably let customers who have never been know to go into the gas station for uhaul?

MOISES C. 
Rating:
5.0

Customer did not leave a comment.

RHECIA J. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Z. 
Rating:
4.0

Uhaul traction control light came on during trip. Made traction terrible and made trip much harder than it needed to be.

Justin S. 
Rating:
5.0

Customer did not leave a comment.

Patricia L. 
Rating:
5.0

Agent was very helpful. However; the truck was wet inside as were the packing pads. Not sure why but prep of vehicles could be a little better. Other than that, a good experience.

MICHAEL N. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS H. 
Rating:
4.0

Customer did not leave a comment.

Zaccary W. 
Rating:
5.0

Customer did not leave a comment.

KRISTI M. 
Rating:
5.0

This is the best uhaul location !

Rhecia J. 
Rating:
5.0

Great customer service

Tim H. 
Rating:
5.0

the rear bed had frozen coffee spilled in it..

ERIC B. 
Rating:
5.0

Customer did not leave a comment.

Luke P. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
2.0

Manger is very rude

LAFONDA T. 
Rating:
4.0

Customer did not leave a comment.

LaFonda T. 
Rating:
5.0

Customer did not leave a comment.

Andrew H. 
Rating:
3.0

Tell me to have all the prep work to rent the truck done before I get there to pick it up so I am not in the parking lot for 16 minutes

Aaron S. 
Rating:
5.0

Customer did not leave a comment.

WAYNE H. 
Rating:
5.0

The truck had a problem with the door. The door did not latch and all I could hear was wind howling the whole time. It was actually pretty annoying and the front end of the truck sounded like it was going to fall apart. I hope they service the vehicle before they loan it out anymore. Not my best experience with U haul. It's usually pretty good but this time I was kind of disappointed

Michael T. 
Rating:
5.0

Customer did not leave a comment.

RHECIA J. 
Rating:
4.0

I rented a dolly, was charged and it wasn't in the truck. I might try to get money back for it. The online check-in process is insane but it works. I had the truck for 2 days till 6pm. I turned it in at 9am the 2nd day and suspect there is no refund for time not used. The truck ran well. The heat was awesome! It was so cold.

Sharon M. 
Rating:
5.0

Customer did not leave a comment.

Andrew C. 
Rating:
5.0

Customer did not leave a comment.

Daniel E. 
Rating:
3.0

Again, when I booked online, this location, 20 minutes from my home, was the nearest I could drop the trailer. The staff was helpful, unhitched me in a couple of minutes and we were on our way. However, there is a Uhaul location about 3 miles from my house. I have no idea why I couldn't drop the trailer there. Another waste of time and gas.

Kathleen H. 
Rating:
4.0

If someone adds something to their order, like blankets make sure you have them and that they are ready at time of pick up

ROSS H. 
Rating:
4.0

Improve your app it took us your app it took us 30 minutes to log in

Steve H. 
Rating:
5.0

Kyle was so helpful! He made a stressful move easy!

STEVEN T. 
Rating:
2.0

The key box was hard to find and also charged me extra for going slightly over mileage limit. I wouldn't complain about that however I returned the trucked with roughly half tank more if fuel than I started with. That equates to MUCH more than $5 with gas being $4 a gallon. These factors need to be considered before charging someone $5 extra. It's ridiculous. I will be using a different company for my next move.

Matthew S. 
Rating:
4.0

The location was convenient and accessible. No one from U-Haul was at the site, however, so I was only able to drop off the key. It would be nice to drop it off to a person so we could do the inspection together.

Allen T. 
Rating:
5.0

Customer did not leave a comment.

ZACHARY KRISTOPH H. 
Rating:
5.0

Great customer service. No issues at all.

Thomas P. 
Rating:
5.0

Customer did not leave a comment.

Matthew E. 
Rating:
5.0

The truck worked well.

JOHN O. 
Rating:
5.0

I'm high on you guys. Only occasionally do I need a cargo trailer; not enough to mess with buying one when I can just rent from you for excellent equipment and no hassles. Finest regards, Martin Rice

Martin R. 
No reviews have been submitted for this location.

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