Customer Reviews for Whitney 19 Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Whitney 19 Self Storage

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RONALD C. on

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Tiffany G. on

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I ordered and was charged for a dolly that I absolutely needed and was not given one/ or refunded the money for. The office closed 30 minuets later than their hours stated.

Shaquille W. on

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Marnie R. on

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The communication was exceptional and I could not have asked for an easier, smoother experience.

sue d. on

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Thank for the drop off location and the drop box!

Barbara P. on

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ryan s. on

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We will never use another U-Haul rental again. I prepaid for a 15' truck and 550 miles, which we did not exceed. For whatever reason, you decided to charged my credit card an additional $222. I've reached out to your customer service number to dispute the charges and was told that a manager from the local area would call me. This has been three weeks ago and I still have not heard from that individual. Terrible service!

Anthony A. on

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I cant think of anything . it was a seamless effort and agent Hellen was profesional and awesome in everyway. I will go bak many times i even rented a storage unit. Aweso.e place .

sam c. on

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this is a very well ran facility...the people that work there are courteous, helpful and do a very good job..

Rune L. on

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Jeffrey H. on

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RANDY M. on

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The attendant said he was sick and didn't want to unhook my trailer, wanted me to do it.

John F. on

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GREAT service as always!!

Emilie P. on

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Jeffrey K. on

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Speedy dropoff and everything went smoothly. I can't think of anything to improve!

Richard M. on

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Great customer service!

John F. on

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Mike and his staff are wonderful at the uhaul location. So organized and professional.

FRED T. on

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WILLIAM R. on

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They staff was very friendly.

Cherie T. on

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Dave G. on

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Great service.

Austin Y. on

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Sharon W. on

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Donald L. on

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Everything was perfect

Rick L. on

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Some confusion upon self pickup process. Had to redo manually.

Melanio M. on

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Everything is perfect!

Dawn E. on

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James W. on

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The guy that handled my paperwork and hook up of the trailer was very unfriendly and not helpful at all. He acted like handling this rental was just an interruption of his day. I would never go to this location again.

Robert W. on

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JOEL P. on

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Better communication.

Lee T. on

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Mike was great and made the whole process quick and easy.

Colton T. on

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The only reason why I rate this average is because the sales associate at the uhaul location was pushy, impolite an not very informative.

Lisa C. on

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Jose S. on

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Santiago B. on

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MARK P. on

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Michael M. on

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JAMES B. on

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The staff at this location was exceptional and made the whole experience the best I have ever had for truck rental and I would highly recommend this location to family or friends and will be using it for future needs as well. Thank you again.

SUSAN S. on

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Everything was perfect.

Eunice R. on

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Quick and easy, would use this location again.

JOHN B. on

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I was happy with the service and use of the vehicle but very unhappy with the financial end of it I was told I would only be charged the rental fee of $35 I was told there would be no deposits or hold on my account and there was my account is been held for $75 and I still have not had the hold released or refunded to my account I need something done about this ASAP contact me John M Bartalone At 727-224-8593 ASAP please November 9

SHAWNDA M. on

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The rushing

Walter B. on

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Good job nothing unexpected

jeffrey s. on

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Frank M. on

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Darrell W. on

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YULIA P. on

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JAMES D. on

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Don D. on

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I can't remember the lady's but she was GREAT! Friendly and professional!!!!!!

KIMBERLY S. on

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MIKE B. on

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Friendly and helpful staff.

Catherine C. on

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Great service!

Theresa W. on

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MIGUEL R. on

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Uhaul advertises 19.95 a day , but by the time your done you end up paying 76.00 dollars . That's the hidden part they don't tell you , SHAME ON YOU ! For not being upfront with the customer . It will be the last time I rent from UHAUL . I will go to Penske Truck Rental , where they give you one price and no hidden fees for the day . You should learn from your competitor's . I will not refer this company to no one . It's sad but it's true . Thank you .

Aladino I. on

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Robert L. on

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Cannot improve anything that went so well. hanks.

helen D. on

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Awesome rental experience! The staff was friendly, knowledgeable and quick. Definitely would return to this location again and recommend highly to my friends. Keep up the good work!

Wendy D. on

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Dan M. on

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NICE, PROFESSIONAL

Linda T. on

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MICHAEL D. on

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Crystal P. on

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Elliot S. on

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elizabeth w. on

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Lawrence S. on

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Gary F. on

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The employees were very helpful. It was a pleasure to work with them.

JOSE A. on

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IAN I. on

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Natalie R. on

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Really nice place to rent a truck!

Judy K. on

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Junaid K. on

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Very nice and friendly staff. They gave me an upgrade. From 10" truck to 20" without extra charge. That was very helpful. Thank you so much for that, i really appreciate it.

renat y. on

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Thomas S. on

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Staff is awesome at this location. Could not ask for better customer service! Thank you.

Robert F. on

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Service was exceptional, this facility always exceeds my expectations.

Joshua B. on

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Stop spamming me with this survey every 6 hours...

Jason W. on

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The truck was dirty and during heavy rain there was a leak in the box area of the truck.

edward k. on

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In this day when people are so rude and think they are doing you a favor, especially in the area of customer service, the people I dealt with at this U-Haul were absolutely fabulous!! Helen and Mike were so helpful and kind. They were not grumpy but very cheerful and I would certainly go back for my future rental needs. Thank-you so much!!!

Dion G. on

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I was a little disappointed that I reserved the u haul 2 months prior at one location but had to travel to another to pick up the truck and trailer

ritch r. on

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Great service, very professional

Jonathan B. on

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Everything worked fine for me .

Stuart A. on

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The F-650 26 ft. long box truck drove like a dream!

David W. on

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TAMER B. on

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David O. on

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Amber H. on

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The digital key pickup system is a bit flawed. I started the process and then had to take a picture of myself and my driver's license twice. Ended up waiting about 20 minutes and still wasn't able to finish the pickup. Luckily the person in the office was able to help and he was great.

Laura W. on

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Very friendly staff, and open on Sundays!!! Awesome!

Michael M. on

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Michael C. on

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Kyle Gracie H. on

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This is hands down the best place to get a uhaul!! I had to move a 60 inch tv called them to get a price on a truck and it was end of the month so all the trucks were reserved. Mike asked if I had a hitch I said yes and he recommended a trailer. It only cost me $16.00 to move the tv I was very happy.

Audra K. on

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David H. on

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Debora O. on

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John z. on

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Rick B. on

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Website should state where the key would be to avoid going into the office

Jill R. on

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Dona F. on

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we were very impressed with how smooth and easy the whole thing was. definitely will be back.

ROSALYN C. on

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Whitney 19 is the place if you want to rent a UHaul and get in and out fast! I needed a UHaul quickly and I got just what I wanted. I was in and out and off to do what I had to do. When I was finished, it was easy to bring the UHaul back. Great location, easy to get to, safe and I will definitely rent again from these guys!

Kyle Gracie H. on

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I really appreciated the office staffs professionalism. They called me the day before and made sure I had directions and went over all the procedures for the rental the day of the rental I was in and out in less then 5 minutes. they really did a great job.

justin r. on

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Excellent customer Care. Clean Office. Friendly polite and knowledgeable Staff.

FRED R. on

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Everything was great, very friendly, and professional.