Customer Reviews for Whitney 19 Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Whitney 19 Self Storage

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Mary C. on

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Naomi R. on

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HARVEY S. on

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Very nice. Reasonably priced. Safe. We still have one and will have for a while. Thank ypu. Harvey Pete Steele

Brian B. on

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Stopped 1 block from location and filled gas tank only to be charged for gas anyway? Recommend talking face to face when dropping off truck. Do not use drop box! Although you may have to ,mike is a hard to follow up with.( drove to location 2 times during hours of operation only to see” be back” sign posted!

Johnny P. on

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Geronimo G. on

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Highly recommend this location! Staff members were friendly, helpful, and efficient! Easy to enter and exit location!

DONALD S. on

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Nothing--service excellent

CLAUDIO M. on

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fabio b. on

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Helen is just fabulous! Very professional and friendly!

debbie m. on

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Nothing at all!!!

Audrye A. on

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Unit was clean, building was easy to maneuver through, seems very secure.

Karen P. on

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I had chosen a drop off location when reserving the truck online. This was not the location given at time of rental. The one I chose was 2 miles from where we were and the one designated by this center was 13 miles away. I did not check this at time of rental because I thought I had chosen a drop-off online and assumed that this was my assigned drop off center (the one I chose online).

norman T. on

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YASHEKA L. on

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It was good

Christopher r. on

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all went well , thank you

Melanee M. on

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Jim H. on

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Portia G. on

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Karen P. on

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Very easy process, very friendly staff, overall great experience!

Gina C. on

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No problems at all. It was good all the way around. I had no issues and you were very nice and personable. Thank you!

fabio b. on

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Mark S. on

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Nothing

Francine S. on

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Roxanne S. on

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Jason S. on

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Very professional team at this location. Checked in and out with precision and friendly folks here. Smiles and handshakes...a rare commodity these days in customer service :). Great job and very fine service! By the way...I highly reccomend the online express check in process. Makes picking up your rental a breeze! Thank you

dominick v. on

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have a drop off location stated prior to contract. its like being on a plane and dont know where to land!!!!!!!!!!!!

James A. on

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Employees have a bad attitude about having to do there job.

Evelan R. on

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U people are liars and thieves I put gas on the truck.and I have my receipt and you people charge me for more gas.and said I did not put fuel. And I called and spoke to manager and he said he was going to fix the problem. And it was a lie he never fix anything and never called me back.never doing business with u-haul again.

Penny p. on

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joanna m. on

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Roach infestation! Had to wait a while longer before putting my furniture in the truck because of the roach infestation in the truck

frank r. on

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John G. on

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martha c. on

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Mikel P. on

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rodney m. on

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Charles A. on

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Yvonne W. on

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The staff was very friendly and efficient! One of my favorite locations to rent from.

Douglas B. on

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WAYNE B. on

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The truck was very clean and the rental process very quick.

Beverly H. on

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I always use Uhaul for any kind of move. Always a pleasant experience. They take the worry out of leasing a vehicle. Its fast, easy and transparent.

Sammy S. on

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The location for pickup was convenient and the employees were excellent.

Joseph J. on

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The woman very helpful,nice and friendly

PETE M. on

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Fast, professional, A+++++++ personnel and service. Keep up the gr8 work. Pete M.

Christine K. on

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Office staff was friendly and accommodating.Would definitely recommend to anyone in the area that is moving or in need of a truck.

Dona K. on

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No need to improve. I was so impressed with Michael and everything he did for us!

IAN I. on

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Whitney location was great and only .5 miles away. However, Uhaul first sent us to another location several miles away and when we arrived there were no facilities, no other uhaul vehicles, no uhaul signage, and no where to drop the keys after hours, so we had to use the miles we purchased to drive back to the Whitney location that was originally much closer and MUCH more accommodating. Not pleased with uhaul for that!

rodney m. on

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JOE T. on

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great job! keep it up, GOD bless.

Norman L. on

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I was given a truck that was known to have a substantial leak on a weekend forecast of rain. I know it was known because after I got to my location and discovered that my items were soaked I looked to find a leak and saw that the leak was marked with a green pen of a repair code and arrow pointing to leak.

david a. on

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Brenda S. on

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Peterson E. on

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The person that assisted us was awesome... Didn't even take us ten minutes.... very professional with good customer service....

ADRIAN W. on

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The service was great! I received a call asking me if I neede help trying to find the place. They were so nice and friendly when I arrived. The rental process was so quick and easy. And they explained everything so well to me. I would definitely rent from them again and reccimmend them to anyone stressed out about their move!

Lucy K. on

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KAREN P. on

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I truly cannot say enough about how awesome and helpful Rosa was to and for me! THANK YOU!

William M. on

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The lady employee's HELEN and DEBBIE were super helpful at Whitbney's. Very pleasant and courtesy. WAM

helen D. on

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Great location and "outstanding" service. Thank you Harry!

sergio c. on

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PETER E. on

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Todd D. on

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Angela C. on

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Friendly courteous staff, smooth rental, very pleased.

Michael g. on

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Great

Leslie C. on

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accidently left 5 plastic jack o lanterns in van. Michael called me on my land line to say there would a $25 CLEANING FEE if they were not picked up. I had just dropped off the van so using my land line was pointless. My cell phone # was on file (as of *am that morning, but Michael didn't use it. So, because of 8 ounces of plastic jack o lanterns that would have taken less than 30 seconds to toss out, I was charged a $25 cleaning fee. The van was spotless when returned. The time and effort to remove the lanterns must have been overwhelming requiring great effort and labor sweat for Michael. Apparently he needs the money. How easy it would have been to use the INSISTED upon cell number.

Nestor L. on

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People were very nice and helpful, quick check in and out.

Richard M. on

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Great customer service!

Jeremy C. on

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A+ on Whitney Rd location. Friendly, helpful atmosphere. They help the process go very smooth

Renee M. on

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I thought the staff was great for a last minute choice of mine. Close to home and their thoughtfulness and great personality was supurb.

Jack C. on

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The checkin process was longer than it should have been because of problems with the computer system. This caused the agent to have to re enter my information twice and wait a long time for it to go through.

dennis p. on

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Richard B. on

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Manager was extremely rude because I didn't feel safe leaving keys in unlocked van over night in a new city I've never lived in. Placed keys in secure drop and was threatened with a locksmith charge.

Jeff D. on

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Great service!

Ryan K. on

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Cullen M. on

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Uhaul still charged me for gas, even tho i handed the owner a gas receipt. I put 20 miles on the truck. I put $8.00 in gas and he still changered me $8.00 dollers for gas. Theres no way that truck took $16.00 dollars in gas going 20 miles

Daniel S. on

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Sandra K. on

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kathy j. on

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Nicholas M. on

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scott a. on

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Edward G. on

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All was fine with the rental. The return charges were a nightmare. At checkout I noted and called agent at pickup location about the fuel Indicated on contract was 3/4 tank, gauge on the truck was lower. So it seems that at checkout the agents round up on the fuel gauge and round down at the return, Kind of screws the customer. Following return and being charged for fuel that was never in the truck, I started to try and get a refund. After numerous phone calls and a half a day of Waiting for callbacks the problem was resolved. I guess I needed to MAKE the agent rewrite the contract even if it makes other customers wait on a VERY BUSY morning. Really, the rounding up on departure and down on return is a scam in my eyes. My fuel gauge read the same on pick up as return. Very displeased, Ed Galan

James D. on

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mike c. on

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Jeremy C. on

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Nothing. Have rented trailers every weekend for the past 6 mths.. Whitney Rd uhaul has been outstanding as far as readiness and help. I consistently use them and would recommend that location to anyone..

Paul M. on

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Customer service was great. Very friendly staff .felt like they bend over backwards to help you!

Karen F. on

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Exceptional service. Highly recommend them anytime.

MIKE B. on

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The 4 X 8 unit was old looking and should have been swept out. However, it worked fine and trailed really well. The personnel at both locations were great to work with.

sergio r. on

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Getting the rental was done in a professional way and was done quickly. Very satisfied on that point. But I was charged $25 for a cleaning. I don't see how this charge applies. If I recall well, I took the truck back basically in the same condition as when I picked it up. So at this point I'm not sure if I can recommend it, sorry.

Cheryl M. on

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SUZANA C. on

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Very friendly and helpful staff.

James D. on

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Pleasant experience all the way atound & very accomodating.

ANDRE C. on

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Very good service, rapide smilling tant goût very much.

RONALD C. on

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Tiffany G. on

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I ordered and was charged for a dolly that I absolutely needed and was not given one/ or refunded the money for. The office closed 30 minuets later than their hours stated.

Shaquille W. on

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Marnie R. on

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The communication was exceptional and I could not have asked for an easier, smoother experience.

sue d. on

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Thank for the drop off location and the drop box!

Barbara P. on

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ryan s. on

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We will never use another U-Haul rental again. I prepaid for a 15' truck and 550 miles, which we did not exceed. For whatever reason, you decided to charged my credit card an additional $222. I've reached out to your customer service number to dispute the charges and was told that a manager from the local area would call me. This has been three weeks ago and I still have not heard from that individual. Terrible service!

Anthony A. on

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I cant think of anything . it was a seamless effort and agent Hellen was profesional and awesome in everyway. I will go bak many times i even rented a storage unit. Aweso.e place .

sam c. on

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this is a very well ran facility...the people that work there are courteous, helpful and do a very good job..

Rune L. on

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Jeffrey H. on

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RANDY M. on

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The attendant said he was sick and didn't want to unhook my trailer, wanted me to do it.

John F. on

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GREAT service as always!!