Customer Reviews for US Highway 19 Properties

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of US Highway 19 Properties

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Gregory A. on

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Our agent was courteous and very professional.

Stoney L. on

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Everything was great, staff was wonderful.

James M. on

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Customer did not leave a comment.

Todd D. on

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We booked a rental.. and then were called and told the nearest available was much farther away. We passed SEVERAL who had the same size truck... they do this and then charge out the wazoo for the mileage. We rented a 26' and was the same price. We will never rent from this place again.

Walter C. on

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Not a thing

PAUL T. on

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Very clean facility, easily accessed and would definitely use again.

Angela w. on

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Not a thing. The process was "painless".nice guys

SHERI S. on

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The manager, Mike was very helpful.

MITCHELL Z. on

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great place will use it again

DALE M. on

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TOOK VERY LITTLE TIME TO GET SET UP THE DEAL. I WILL RECOM WITNEY 19 SELF STORAGE FOR THERE GREAT SERVICE.

Christopher K. on

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Everyone there was extremely friendly and accommodating. I would highly recommend Whitney 19 for your storage needs. I usually do not recommend many places I have used but they are an exception

Solomon E. on

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Great people at this location. It can not get any better than this!!

Clyde L. on

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Great experience!

LEE C. on

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Everything was great

ron b. on

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Customer did not leave a comment.

Michelle D. on

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Did not get the unit

Robert R. on

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Excellent as usual

Leonila S. on

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The space was clean a ready for me and allow me to access storage with no problem. Thank you for your help Helen and Michael... Regards, Dave S./ leonilas S.

Roy m. on

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I was impressed with the customer service. Thumbs up

Elliot M. on

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Anthony B. on

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Christopher K. on

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Everyone I dealtwith is absolutely great, very helpful, friendly and welcoming. Storage units are great, secure, climate controlled. Wuld highly reccomend,

ANTHONY H. on

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The Manager there is a total jerk, I don’t know who he thinks he is our what kind of people he is used to dealing with but his people skills and ability to talk to customers is why I moved

Barbara F. on

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Convenient because they also have a storage facility right there

Christopher W. on

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Customer did not leave a comment.

John S. on

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They went above and beyond. I forgot my keys at the hotel to the car that I towed, one of the facility employees took me to get them to prevent me having to take truck.

John S. on

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All went excellent. We are actually storing our stuff here so we were able to back right up to the door and wheel into the climate controlled storage units. Mike was extremely helpful offering us to put everything in prior to paperwork so that if we needed to move we could.

Robert C. on

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Gentleman who assisted me was thorough , quick, professional and friendly,

MARLON S. on

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Excellent staff and location. Clean facility

sheila p. on

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Mike the manager took care of me especially when the equipment that I need it was not available.. he made sure that I was able to have a truck to move with Very nice manager

Robert D. on

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Customer did not leave a comment.

Richard R. on

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By not informing me of my right to keep truck for the initial 24 hour period, I was duped into keeping the truck and paying an additional 24 hour fee. All for keeping the truck a total of 9 hours. I feel that this is a deceptive business practice and will never rent a U-Haul truck again. Shame on you!!! Rich Rybka

ANTONIO A. on

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I just want to say the staff mike and Hellen are awespme. They are always willing to help and profesional.

TIMOTHY S. on

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Very satisfied with this facility. I rented 2 large units to temporarily hold all my house possessions while we moved from 1 house to another.

WILFREDO A. on

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NEED TRUCK ALIGNMENT

john h. on

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Customer did not leave a comment.

Willy C. on

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Friendly staff, clean facilities

resty M. on

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Regina A. on

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Excellent customer service!!!!!

John M. on

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Jim S. on

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Michael H. on

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My boyfriend had no issues dropping off the truck after hours and the next day I received a receipt first thing in the morning without any issues.

Kevin M. on

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Customer Service was excellent!

Mary C. on

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Naomi R. on

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HARVEY S. on

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Very nice. Reasonably priced. Safe. We still have one and will have for a while. Thank ypu. Harvey Pete Steele

Brian B. on

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Stopped 1 block from location and filled gas tank only to be charged for gas anyway? Recommend talking face to face when dropping off truck. Do not use drop box! Although you may have to ,mike is a hard to follow up with.( drove to location 2 times during hours of operation only to see” be back” sign posted!

Johnny P. on

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Customer did not leave a comment.

Geronimo G. on

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Highly recommend this location! Staff members were friendly, helpful, and efficient! Easy to enter and exit location!

DONALD S. on

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Nothing--service excellent

CLAUDIO M. on

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Customer did not leave a comment.

fabio b. on

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Helen is just fabulous! Very professional and friendly!

debbie m. on

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Nothing at all!!!

Audrye A. on

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Unit was clean, building was easy to maneuver through, seems very secure.

Karen P. on

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I had chosen a drop off location when reserving the truck online. This was not the location given at time of rental. The one I chose was 2 miles from where we were and the one designated by this center was 13 miles away. I did not check this at time of rental because I thought I had chosen a drop-off online and assumed that this was my assigned drop off center (the one I chose online).

norman T. on

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Customer did not leave a comment.

YASHEKA L. on

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It was good

Christopher r. on

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all went well , thank you

Melanee M. on

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Jim H. on

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Portia G. on

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Karen P. on

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Very easy process, very friendly staff, overall great experience!

Gina C. on

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No problems at all. It was good all the way around. I had no issues and you were very nice and personable. Thank you!

fabio b. on

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Customer did not leave a comment.

Mark S. on

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Nothing

Francine S. on

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Roxanne S. on

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Jason S. on

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Very professional team at this location. Checked in and out with precision and friendly folks here. Smiles and handshakes...a rare commodity these days in customer service :). Great job and very fine service! By the way...I highly reccomend the online express check in process. Makes picking up your rental a breeze! Thank you

dominick v. on

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have a drop off location stated prior to contract. its like being on a plane and dont know where to land!!!!!!!!!!!!

James A. on

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Employees have a bad attitude about having to do there job.

Evelan R. on

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U people are liars and thieves I put gas on the truck.and I have my receipt and you people charge me for more gas.and said I did not put fuel. And I called and spoke to manager and he said he was going to fix the problem. And it was a lie he never fix anything and never called me back.never doing business with u-haul again.

Penny p. on

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Customer did not leave a comment.

joanna m. on

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Roach infestation! Had to wait a while longer before putting my furniture in the truck because of the roach infestation in the truck

frank r. on

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John G. on

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martha c. on

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Mikel P. on

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rodney m. on

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Charles A. on

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Yvonne W. on

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The staff was very friendly and efficient! One of my favorite locations to rent from.

Douglas B. on

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WAYNE B. on

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The truck was very clean and the rental process very quick.

Beverly H. on

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I always use Uhaul for any kind of move. Always a pleasant experience. They take the worry out of leasing a vehicle. Its fast, easy and transparent.

Sammy S. on

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The location for pickup was convenient and the employees were excellent.

Joseph J. on

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The woman very helpful,nice and friendly

PETE M. on

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Fast, professional, A+++++++ personnel and service. Keep up the gr8 work. Pete M.

Christine K. on

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Office staff was friendly and accommodating.Would definitely recommend to anyone in the area that is moving or in need of a truck.

Dona K. on

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No need to improve. I was so impressed with Michael and everything he did for us!

IAN I. on

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Whitney location was great and only .5 miles away. However, Uhaul first sent us to another location several miles away and when we arrived there were no facilities, no other uhaul vehicles, no uhaul signage, and no where to drop the keys after hours, so we had to use the miles we purchased to drive back to the Whitney location that was originally much closer and MUCH more accommodating. Not pleased with uhaul for that!

rodney m. on

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Customer did not leave a comment.

JOE T. on

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great job! keep it up, GOD bless.

Norman L. on

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I was given a truck that was known to have a substantial leak on a weekend forecast of rain. I know it was known because after I got to my location and discovered that my items were soaked I looked to find a leak and saw that the leak was marked with a green pen of a repair code and arrow pointing to leak.

david a. on

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Customer did not leave a comment.

Brenda S. on

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Peterson E. on

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The person that assisted us was awesome... Didn't even take us ten minutes.... very professional with good customer service....

ADRIAN W. on

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The service was great! I received a call asking me if I neede help trying to find the place. They were so nice and friendly when I arrived. The rental process was so quick and easy. And they explained everything so well to me. I would definitely rent from them again and reccimmend them to anyone stressed out about their move!

Lucy K. on

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N/A

KAREN P. on

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I truly cannot say enough about how awesome and helpful Rosa was to and for me! THANK YOU!

William M. on

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The lady employee's HELEN and DEBBIE were super helpful at Whitbney's. Very pleasant and courtesy. WAM

helen D. on

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Great location and "outstanding" service. Thank you Harry!

sergio c. on

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PETER E. on

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Todd D. on

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Angela C. on

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Friendly courteous staff, smooth rental, very pleased.

Michael g. on

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Great

Leslie C. on

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accidently left 5 plastic jack o lanterns in van. Michael called me on my land line to say there would a $25 CLEANING FEE if they were not picked up. I had just dropped off the van so using my land line was pointless. My cell phone # was on file (as of *am that morning, but Michael didn't use it. So, because of 8 ounces of plastic jack o lanterns that would have taken less than 30 seconds to toss out, I was charged a $25 cleaning fee. The van was spotless when returned. The time and effort to remove the lanterns must have been overwhelming requiring great effort and labor sweat for Michael. Apparently he needs the money. How easy it would have been to use the INSISTED upon cell number.

Nestor L. on

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People were very nice and helpful, quick check in and out.

Richard M. on

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Great customer service!

Jeremy C. on

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A+ on Whitney Rd location. Friendly, helpful atmosphere. They help the process go very smooth

Renee M. on

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I thought the staff was great for a last minute choice of mine. Close to home and their thoughtfulness and great personality was supurb.

Jack C. on

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The checkin process was longer than it should have been because of problems with the computer system. This caused the agent to have to re enter my information twice and wait a long time for it to go through.

dennis p. on

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Customer did not leave a comment.

Richard B. on

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Manager was extremely rude because I didn't feel safe leaving keys in unlocked van over night in a new city I've never lived in. Placed keys in secure drop and was threatened with a locksmith charge.

Jeff D. on

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Great service!

Ryan K. on

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Customer did not leave a comment.

Cullen M. on

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Uhaul still charged me for gas, even tho i handed the owner a gas receipt. I put 20 miles on the truck. I put $8.00 in gas and he still changered me $8.00 dollers for gas. Theres no way that truck took $16.00 dollars in gas going 20 miles

Daniel S. on

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Customer did not leave a comment.

Sandra K. on

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Customer did not leave a comment.