Customer Reviews for Whitney 19 Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Whitney 19 Self Storage

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rodney m. on

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JOE T. on

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great job! keep it up, GOD bless.

Norman L. on

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I was given a truck that was known to have a substantial leak on a weekend forecast of rain. I know it was known because after I got to my location and discovered that my items were soaked I looked to find a leak and saw that the leak was marked with a green pen of a repair code and arrow pointing to leak.

david a. on

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Brenda S. on

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Peterson E. on

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The person that assisted us was awesome... Didn't even take us ten minutes.... very professional with good customer service....

ADRIAN W. on

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The service was great! I received a call asking me if I neede help trying to find the place. They were so nice and friendly when I arrived. The rental process was so quick and easy. And they explained everything so well to me. I would definitely rent from them again and reccimmend them to anyone stressed out about their move!

Lucy K. on

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KAREN P. on

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I truly cannot say enough about how awesome and helpful Rosa was to and for me! THANK YOU!

William M. on

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The lady employee's HELEN and DEBBIE were super helpful at Whitbney's. Very pleasant and courtesy. WAM

helen D. on

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Great location and "outstanding" service. Thank you Harry!

sergio c. on

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PETER E. on

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Todd D. on

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Angela C. on

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Friendly courteous staff, smooth rental, very pleased.

Michael g. on

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Great

Leslie C. on

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accidently left 5 plastic jack o lanterns in van. Michael called me on my land line to say there would a $25 CLEANING FEE if they were not picked up. I had just dropped off the van so using my land line was pointless. My cell phone # was on file (as of *am that morning, but Michael didn't use it. So, because of 8 ounces of plastic jack o lanterns that would have taken less than 30 seconds to toss out, I was charged a $25 cleaning fee. The van was spotless when returned. The time and effort to remove the lanterns must have been overwhelming requiring great effort and labor sweat for Michael. Apparently he needs the money. How easy it would have been to use the INSISTED upon cell number.

Nestor L. on

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People were very nice and helpful, quick check in and out.

Richard M. on

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Great customer service!

Jeremy C. on

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A+ on Whitney Rd location. Friendly, helpful atmosphere. They help the process go very smooth

Renee M. on

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I thought the staff was great for a last minute choice of mine. Close to home and their thoughtfulness and great personality was supurb.

Jack C. on

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The checkin process was longer than it should have been because of problems with the computer system. This caused the agent to have to re enter my information twice and wait a long time for it to go through.

dennis p. on

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Richard B. on

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Manager was extremely rude because I didn't feel safe leaving keys in unlocked van over night in a new city I've never lived in. Placed keys in secure drop and was threatened with a locksmith charge.

Jeff D. on

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Great service!

Ryan K. on

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Cullen M. on

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Uhaul still charged me for gas, even tho i handed the owner a gas receipt. I put 20 miles on the truck. I put $8.00 in gas and he still changered me $8.00 dollers for gas. Theres no way that truck took $16.00 dollars in gas going 20 miles

Daniel S. on

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Sandra K. on

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kathy j. on

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Nicholas M. on

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scott a. on

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Edward G. on

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All was fine with the rental. The return charges were a nightmare. At checkout I noted and called agent at pickup location about the fuel Indicated on contract was 3/4 tank, gauge on the truck was lower. So it seems that at checkout the agents round up on the fuel gauge and round down at the return, Kind of screws the customer. Following return and being charged for fuel that was never in the truck, I started to try and get a refund. After numerous phone calls and a half a day of Waiting for callbacks the problem was resolved. I guess I needed to MAKE the agent rewrite the contract even if it makes other customers wait on a VERY BUSY morning. Really, the rounding up on departure and down on return is a scam in my eyes. My fuel gauge read the same on pick up as return. Very displeased, Ed Galan

James D. on

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mike c. on

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Jeremy C. on

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Nothing. Have rented trailers every weekend for the past 6 mths.. Whitney Rd uhaul has been outstanding as far as readiness and help. I consistently use them and would recommend that location to anyone..

Paul M. on

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Customer service was great. Very friendly staff .felt like they bend over backwards to help you!

Karen F. on

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Exceptional service. Highly recommend them anytime.

MIKE B. on

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The 4 X 8 unit was old looking and should have been swept out. However, it worked fine and trailed really well. The personnel at both locations were great to work with.

sergio r. on

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Getting the rental was done in a professional way and was done quickly. Very satisfied on that point. But I was charged $25 for a cleaning. I don't see how this charge applies. If I recall well, I took the truck back basically in the same condition as when I picked it up. So at this point I'm not sure if I can recommend it, sorry.

Cheryl M. on

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SUZANA C. on

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Very friendly and helpful staff.

James D. on

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Pleasant experience all the way atound & very accomodating.

ANDRE C. on

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Very good service, rapide smilling tant goût very much.

RONALD C. on

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Tiffany G. on

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I ordered and was charged for a dolly that I absolutely needed and was not given one/ or refunded the money for. The office closed 30 minuets later than their hours stated.

Shaquille W. on

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Marnie R. on

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The communication was exceptional and I could not have asked for an easier, smoother experience.

sue d. on

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Thank for the drop off location and the drop box!

Barbara P. on

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ryan s. on

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We will never use another U-Haul rental again. I prepaid for a 15' truck and 550 miles, which we did not exceed. For whatever reason, you decided to charged my credit card an additional $222. I've reached out to your customer service number to dispute the charges and was told that a manager from the local area would call me. This has been three weeks ago and I still have not heard from that individual. Terrible service!

Anthony A. on

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I cant think of anything . it was a seamless effort and agent Hellen was profesional and awesome in everyway. I will go bak many times i even rented a storage unit. Aweso.e place .

sam c. on

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this is a very well ran facility...the people that work there are courteous, helpful and do a very good job..

Rune L. on

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Jeffrey H. on

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RANDY M. on

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The attendant said he was sick and didn't want to unhook my trailer, wanted me to do it.

John F. on

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GREAT service as always!!

Emilie P. on

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Jeffrey K. on

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Speedy dropoff and everything went smoothly. I can't think of anything to improve!

Richard M. on

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Great customer service!

John F. on

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Mike and his staff are wonderful at the uhaul location. So organized and professional.

FRED T. on

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WILLIAM R. on

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They staff was very friendly.

Cherie T. on

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Dave G. on

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Great service.

Austin Y. on

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Sharon W. on

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Donald L. on

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Everything was perfect

Rick L. on

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Some confusion upon self pickup process. Had to redo manually.

Melanio M. on

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Everything is perfect!

Dawn E. on

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James W. on

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The guy that handled my paperwork and hook up of the trailer was very unfriendly and not helpful at all. He acted like handling this rental was just an interruption of his day. I would never go to this location again.

Robert W. on

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JOEL P. on

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Better communication.

Lee T. on

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Mike was great and made the whole process quick and easy.

Colton T. on

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The only reason why I rate this average is because the sales associate at the uhaul location was pushy, impolite an not very informative.

Lisa C. on

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Jose S. on

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Santiago B. on

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MARK P. on

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Michael M. on

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JAMES B. on

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The staff at this location was exceptional and made the whole experience the best I have ever had for truck rental and I would highly recommend this location to family or friends and will be using it for future needs as well. Thank you again.

SUSAN S. on

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Everything was perfect.

Eunice R. on

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Quick and easy, would use this location again.

JOHN B. on

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I was happy with the service and use of the vehicle but very unhappy with the financial end of it I was told I would only be charged the rental fee of $35 I was told there would be no deposits or hold on my account and there was my account is been held for $75 and I still have not had the hold released or refunded to my account I need something done about this ASAP contact me John M Bartalone At 727-224-8593 ASAP please November 9

SHAWNDA M. on

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The rushing

Walter B. on

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Good job nothing unexpected

jeffrey s. on

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Frank M. on

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Darrell W. on

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YULIA P. on

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JAMES D. on

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Don D. on

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I can't remember the lady's but she was GREAT! Friendly and professional!!!!!!

KIMBERLY S. on

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MIKE B. on

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Friendly and helpful staff.

Catherine C. on

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Great service!

Theresa W. on

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MIGUEL R. on

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Uhaul advertises 19.95 a day , but by the time your done you end up paying 76.00 dollars . That's the hidden part they don't tell you , SHAME ON YOU ! For not being upfront with the customer . It will be the last time I rent from UHAUL . I will go to Penske Truck Rental , where they give you one price and no hidden fees for the day . You should learn from your competitor's . I will not refer this company to no one . It's sad but it's true . Thank you .

Aladino I. on

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Robert L. on

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Cannot improve anything that went so well. hanks.