Customer Reviews for Wickliffe Shell

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The Representatives were very friendly and helpful. I really appreciate the help he gave me filling the truck with gas. Email confirmation and paperless transactions were easy and notifications were speedy. Thanks! Gloria

the back of truck was not swept out and the dolly was just thrown in not strapped down. i went to get in the truck and an old mask was on the middle seat ( used ). was not happy about that at all...so tells me truck was not sanitized after last use..👎

Better maintenance of trucks. Had a muffler issue while using truck.

The van smelled and was very dirty definitely had not been vacuumed or wiped down.

We rent a truck every Tuesday to pick up food for our food pantry. It would be great if I could reserve the truck a months at a time rather than going on every week to do a rental. Also, trucks seem to need some work. Steering is loose & breaks very touchy.

The exchange was polite, quick, and easy. Only issue was a slight problem with the closing mechanism of the door that kept it ever slightly off-track.

Be more receptive to you customer. I felt rushed and disregarded when picking up and dropping of my vehicle. The vehicle wasn't the worst condition but it wasn't the cleanest. I reserved with the application and planned to do the same when I dropped it off but, I was literally pushed out of the way upon returning.

It'll be nice if the attendance followed guidelines and customers to wear a mask.

Friendly service

Truck was in terrible condition- so loud i was embarrassed.. The guy that rented it to me was rude and didn't even tell me how much he was charging me. Then the lady trying to check it in took more than 30 mins to figure it out. Ugh

The clerks very courteous and helpful

Fast and friendly people and service!

Everything went smooth I was happy with the process.

I was not told that if I used the truck and returned it my costs would have been significantly lower.

The staff is racist. The team does an excellent job of hiding it. I say they are racist because they treat people of color like myself with hesitation and treat all white customers with the utmost respect.

Perfect everything was Great!

Our truck door didn't close with out forcefully slamming. Steering wheel was lose when hitting the bumps on the highway. The inside of the cab smelled and steering wheel felt dirty I had to clean the seats and steering wheel. The people at shell were very Polite and quick at getting me checked in and out. They thanked me for renting from them on my way out.

The owner of this establishment did not clearly state the uhaul rental service & actually mislead myself & my fiancé about the services provided.

Airbag light kept going off and scratches and dings all over vehicle. Do not use my name!

The parking situation leaves something to be desired.

He was just very rude to me and my mother. He put a few customers before us even tho we came first. And when I tried to ask him a question about the receipt he blew me off... meaning he didn't answer me.

I chose to do mobile pickup/drop off. When returning, the man came out while my husband was still getting gas(he didnt even ask if we were done, could have been just getting gas). He had NO mask on. My husband and I are both diabetic asthmatics and chose to do mobile for a reason. Because we weren't expecting to be in contact with anyone we hadn't put on our masks yet. Also, he didn't even introduce himself or anything. Just walked up to the door and opened it to get readings(within 2 feet of my husband). We were at a pump, so he could have been anybody to us. It was not professional. I am so angry for how he behaved. I also reported him to the local health district.

Excellent kind service. Easy efficient process. Inexpensive and convenient.

Back wasnt cleaned out. Bottle of water sitting in glass holder and i left my can with my.forever straw in it right there in glass.holder.

I was called a racial slur by a very obese clerk when returning my u haul cargo van because I expressed that I was tired of waiting. He wouldn't wait on me stating "u haul people wait" Now I know he had me waiting due to racial prejudice NOT ACCEPTABLE! I filed a complaint reference number 2657353.

Very easy & simple to rent.

Nothing at all , great location to rent from .

Tiffany was excellent in assisting me with my rental and explaining the process because I've never rented a truck before. Upon my return the gentleman ( didn't get his name) was extremely prompt and closed the rental out in a fast and efficient manner. Highly recommend this location and it's team. .

Great customer service

Prices are ridiculous for a short amount of time regardless the miles will use Home Depot next time cheapest rate for an hour use!

Don't change a thing ... Superbly managed location knowledgeable & competent staff .

The ppl that work there was very rude bad customer service never will rent from them again

Over all was a very good experience, just did not care for the price of the mileage was a bit to much.

Woman who was working at the register renting the rucks and waiting on customers was courteous and very nice. She knew most customers by name.

They were super friendly and efficient. Highly recommend

The customer service from both Shirley and the adult male staff was extremely rude and short. They attempted to charge me for failure to fill an already full tank. I will not refer any services to this location in the future and will not utilize this location again.

The online pickup process was dreadful and I would never do that again unless there was a substantial discount for doing so. The guy inside was super friendly and I have no doubt could have had me on my way in a fraction of the time. Next time I'll just go directly to him. He was so helpful.

Nothing at this time

Clean the cab

this was my second rental from this location and the experience was excellent both times

Nothing to improve. I'll keep going back as needed.

The staff is very friendly and helpful. But, the truck I got wasn't swept out the the dolly I rented could really use some new wheels. I would probably use this location again but will double check the items I am reserving

Service was good, could have been a little more prepared, only 3/8 of a tank in gas tank, makes it difficult to refill to 3/8 :)

Thank you,excellent service

I have been using your services for years. Wickliffe people are very kind people. They have treated me great.