Customer Reviews for Wildhorse Propane & Appliance

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Wildhorse Propane & Appliance

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Kurt W.
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Customer did not leave a comment.

Larry U.
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Customer did not leave a comment.

WILLIE H.
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Nice people Fantastic service

christie B.
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Customer did not leave a comment.

joel B.
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I had to drive three hours to pick up the truck. This fact will probably not have me using Uhaul ever again. When I wasn't compensated for the distant pick up. 150 miles is a lot of gas. Giving me 150 miles is not generous, it was not enough. No masks on any employees, despite the governors orders.

Sean D.
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This location is closed on weekends. Drop off truck at front gate, and leave key in drop box.

Dan Hoa N.
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Customer did not leave a comment.

ANTHONY A.
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I only dropped off here with no interaction.

ARNIE C.
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Customer did not leave a comment.

Travis H.
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The staff there are very pleasant.

Michael H.
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Tried to help me with the mistakes that were made at the pick up point. They were nice and I am grateful them.

BRIAN D.
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Customer did not leave a comment.

Carlos V.
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Always the best service.

Lillian N.
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John and Melissa went above and beyond the typical customer service that one receives anywhere. I highly recommend this U-Haul location.

Lazaro G.
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We rent o

JIM L.
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Helpful staff and very friendly. Great experience.

Thomas J.
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This has nothing to do with either location, but your online equipment finder is terrible. I drove much further than needed to pick up a trailer because for whatever reason your databases aren't properly maintained online. I drove from Santa Cruz, Ca, to King City, Ca, to retrieve a trailer. However upon my arrival the clerk told me trailers were available in Salinas (about half the distance I needed to travel). Because your systems are not up to date, I ended up driving an extra and unnecessary hour and a half. Terrible!

Robert B.
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Customer did not leave a comment.

abi T.
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Awesome staff, saved my day. Thank you.

DANIEL G.
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Customer did not leave a comment.

FRANCISCO S.
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Glenn D.
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Nothing !!

Tracy M.
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Super nice people to deal with

CARLOS B.
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Customer did not leave a comment.

kevin R.
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Customer did not leave a comment.

Doug S.
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We were stranded after a crash without a vehicle. Staff picked us up at the motel and delivered us to their location. We got on our way quickly and recovered our belongings before our truck was towed to the insurance salvage yard.

CARLOS B.
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The worst U-Haul location I've ever been to. Not only did they charged me twice because of there error and lack of knowledge of the U-Haul system. Then when I return the truck they falsified the receipt documents to show the same amount of fuel that it had when I picked it up when in reality I left it with extra. They also changed my contract to charge me for every single mile instead of honoring the contract that I still have in my hand stating my charge, how many miles I was allowed, and how much each additional mile would cost. This is a complete outrage

Sherry S.
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Customer did not leave a comment.

Ernest D.
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Went there because they didn't have the trailer we ordered in our location 45 mins away. Arrived and they had the wrong trailer reserved had to take a smaller one and they charged us for the larger original one we ordered. Had to call corporate for a credit. No one to help attach the trailer and girls didn't know how too. Very disappointed.

J Victor M.
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Wildhorse Propane & Appliance was amazing. My issue is with U-Haul. I scheduled my pickup to be in Salinas, CA where I was living. Two days before pick up, I'm told I will need to drive to King City, CA to pick up the truck. That added not only 100 miles of driving, but required an hour of my time to and from the King City facility, two hours total. Wildhorse was very accommodating with my scheduling needs, but I consider it to be a serious shortfall on the part of U-Haul. It would have been an inconvenience, but acceptable to inform me a week out, but two days? I scheduled the truck a month before I needed it. C'mon U-Haul...

Jordan M.
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Dropped off after hours

juan C.
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Customer did not leave a comment.

Suzanne S.
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Suzanne S.
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Customer did not leave a comment.

Gerardo F.
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If your dropping off your van or rental at night do not follow GPS. It takes you too far and to a house. The location for this place is right off the highway to your left. No sign so keep eyes peeled.

TINA R.
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Customer did not leave a comment.

james F.
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Customer did not leave a comment.

SHIRLY H.
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nothing

Shirly H.
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Nothing I was very pleased

scott B.
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Truck was clean and ready when promised! Excellent customer service at location. Would do business with this location again.

Tamara S.
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Staff was extremely helpful! Uhaul's main line did not inform me that I would not be guaranteed the location I wanted and they gave me a pick up location 45 miles south of where I needed to pick up. So along with customer service line (again) and Wildhorse Uhaul I was able to get what I needed to help with the move. Thanks Paula and staff!

David M.
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When we arrived the truck was not ready, it was dirty in the cargo area the man at the location cleaned it the inside of the cab was dirty as well the man at location cleaned it for us, next problem was the truck would not start they had to jump start the truck this would end up being a problem once we drove to our home to load the truck the truck would not start again I tell I jumped it with my personal vehicles and charged it for 40 mins

David M.
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The reason for the bad review on this location is that UHAIUL themselves told me it was open 24 hours but they close at 3 pm. No peronnel available to help, gate to property locked with no access. Very remote location, very dark at night. Tried to reach UHAUL customer service, on hold 45 mins still no agent for clear instructions for drop off and I still had a 3 1/2 drive home at 9:30 at night !!

Doug W.
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The location was fine and the staff worked hard to try and fix everything I haul did wrong. I had reserved a truck to pick up in Paso Robles and was told the day befor that it was available in Santa Barbara-90 miles south of where I was loading. I changed it to this location. When I picked up the truck I was told it was 100 more to drop it off st the location I originally selected. I could save the 100 by driving over one of the most dangerous roads in America. I will never use uhaul again and will tell everyone I know to avoid it.

brenda B.
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Customer did not leave a comment.

John M.
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They helped resolve a problem made by the pickup locations

Brian M.
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Customer did not leave a comment.

Robert S.
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all good...staff very pleasant and helpful...

JOHN B.
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Customer did not leave a comment.

judy B.
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Robert S.
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Very courteous and friendly staff.....excellent location...close to freeway...very convenient

MARIA R.
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No I wouldn't. They let me drive off with a broken windshield. Called Steve the owner which he made it be my responsibility to call the Uhaul company regarding the windshield.

Tamir B.
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Agent was not very knowledgeable. Had a lot of problems checking me in. Then, she gave me the wrong size truck (10') and argued with me when I told her that the truck was incorrect. Not very helpful in giving operating instructions.

Ashely M.
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Customer did not leave a comment.

richard T.
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Great job, very helpful.

bailey B.
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Customer did not leave a comment.

FERNANDO H.
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Customer did not leave a comment.

Erick C.
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Elizabeth R.
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Everything was easy and quick

THOMAS F.
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Got there after it closed. I put ~80 miles on the 15' truck. The recommended amount to get the gas gauge back to 1/2 was 14 gallons. I put in 17 and it still was not back. That's less than 5 miles per gallon on a truck that is supposed to get 10 mpg. The gas gauge was faulty or the truck was eating gas.

rayan B.
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Customer did not leave a comment.

Gary M.
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Gail I.
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Xavier K.
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Need to have a better variety of sizes. Other than that I was happy. The help was pleasant

ELAINE B.
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We have rented two uhaul trucks from Wildhorse Propane. They are the BEST!!!!

Mary H.
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Customer did not leave a comment.

Sandra D.
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The starting mileage on the truck was incorrect and I was over charged for mileage.

Pamela R.
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Customer did not leave a comment.

Lester B.
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I have rented many trucks over the years. This was the best ever. The staff at Wildhorse could not have been more attentive to my needs. They get an A+. Also, the UHaul rep who helped me locate and secure the truck was tops. She gets an A+ too. Thank you for the excellent service!

Joe M.
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Customer did not leave a comment.

Alicia K.
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Next time, please manage your equipment well enough so that someone renting it doesn't have to have drive an extra hour away because his/her order got transferred. The people at this location were great and accommodating though.

Joseph P.
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Staff at pickup location was extremely friendly and super helpful.

Jerry H.
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Customer did not leave a comment.

WAYNE PHILIP J.
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KEEP UP THE EXCELLENT WORK!

ROBERT L.
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Customer did not leave a comment.

Becky F.
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It was difficult to find entrance, after entering he asked why we were there. A few minutes later someone else entered and he seemed to be irritated that he had to wait on two customers. Had to wait to have vehicle cleaned and windows washed, due to dust and rain. Very congested office space.

Silvia R.
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Customer did not leave a comment.

James F.
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Customer did not leave a comment.

MONICA E.
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I dropped off the truck after hours so I didn't meet with anyone. I dropped off the truck and keys. The staff was very helpful when I called to confirm that everything was ok.

Helga B.
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Paula was very nice.Thank you,Helga

Robert D.
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Customer did not leave a comment.

mark G.
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Very nice and helpful

Chris H.
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Place was closed on Sunday. I had to park the car on an isolated dirt road outside the gate where the key drop off box was next to the highway. I hope nothing happened to the truck after I left.

Joe P.
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Staff was extremely courteous and helpful

Scott O.
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Customer did not leave a comment.

Jean A.
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Customer did not leave a comment.

Fahlon F.
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Customer did not leave a comment.

ROBERT S.
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Customer did not leave a comment.

ELAINE B.
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Wildhorse Propane & Appliance Uhaul rental location is the best !! Will rent from them again !!!!

STEVE C.
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The equipment was not what I needed. The woman at the 1 800 number that took my order assured me it would be the right equipment for my intended purpose. She was wrong and I still had to pay!! NO GOOD.

MATT P.
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I had to drive 45miles to pick up the truck from salinas to kingcity,no biggie,,,,,but then after unloading had to drive 45miles south of laytonville to another uhaul place to drop it off,because the uhaul 20miles south in Willits ca wasn't taking anymore drop offs,witch I went over my aloud mileage,,,and I have to pay that,it's ridiculous,,Salinas ca to laytonville ca..that's all I needed..enjoy the money for the miles I played extra for,,,otherwise great truck smooth service,thanks again

Angela U.
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This place was excellent!!!!! Great customer service!!!!

Gerri W.
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Customer did not leave a comment.

CHRIS F.
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Needed oil change

JILLIAN C.
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Customer did not leave a comment.

LARRY W.
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Customer did not leave a comment.

angela C.
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Great staff.. nice friendly.. veey helpful.

RUDY A.
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Customer did not leave a comment.

JERRY D.
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Very pleased with Steve. He made sure everything was hooked up properly and equipment was safe.

JESUS C.
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Great customer service

No reviews have been submitted for this location.

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