Customer Reviews for Wilkes Barre City Self Storage LLC
(U-Haul Neighborhood Dealer)

Rating:

2.0

Customer service was horrible. The location of the key box directions was wrong. The hand truck that I paid for was not there. Low lighting in pick up area. 1*

Rating:

5.0

Nothing, the whole experience was great

Rating:

1.0

The location was not well maintained. The employee there was rude as heck. No smile no sincere gratitude and I felt discriminated because I’m Hispanic. The employee was not friendly at all he haa a really mean face towards me

Rating:

5.0

Overall it exceeded my expectations…

Rating:

1.0

Worker at the location had horrible customer service, did not have correct equipment, truck was dirty

Rating:

2.0

Have employees take a course on how to address customers.

Rating:

3.0

Make sure the last person's personal items are taken out of the van before renting

Rating:

5.0

Overall I love this place 100%. The only problem I have U need to change the time U open office Instead of 10am What about 8am Me and other people appreciate it.

Rating:

4.0

No problems at all.

Rating:

4.0

Late drop off

Rating:

3.0

A little dirty but ran good

Rating:

2.0

location was fine. when i called to inquire about a vehicle, man on phone said they did not have it - i checked online and the vehicle i wanted was available and ready to rent there. vehicle was clean and pick-up/drop-off went smoothly. customer service was not overtly friendly, but got the job done. a decent location if you know what you want and reserve it online ahead of time.

Rating:

3.0

Friendlier representative

Rating:

2.0

The customer service worker was rude and inattentive. Also it doesn’t make a customer feel safe driving a rented vehicle with service lights on. Especially the tires or engine.

Rating:

2.0

The truck had no air conditioning and there was a whole fleet of others we could have used that weren’t given to us. Very disappointing and will not be returning back to using U-Haul. I want my money back. This happened with the last truck we had to. Nothing was done.

Rating:

1.0

I ordered an appliance dolly with my truck, after checking the truck I saw there wasn’t one. The person working didn’t make me aware of this, but he was aware when I came back inside that there wasn’t one in there. He just said oh yeah we don’t have that, “just use a regular dolly” he said. I made him aware it wasn’t safe to use that to move a refrigerator, he stared at me until I looked away. He wouldn’t give me a number to call other U-Hauls to get one, he said he didn’t know any numbers. He said I could cancel the truck since it wasn’t any good to me considering I was moving a refrigerator, but he said he’d still have charge for it. I had to call myself to find one and then use the truck and add miles to get one and return it to another center. The worker never looked over the truck with me. I went to Mundy Street location to get the dolly, I worked with Corey there, he was MORE than helpful, he understood my frustration and went above and beyond to help me. I wish I had ordered the truck from this location. I spoke to someone in customer service on Sunday to see if I could get the charges of driving to another location or anything removed from my bill, considering this took 2 hours of my rental time to figure out, and she was supposed to get back to me on 06-26-2023 but she hasn’t as of yet. She told me to email her which I did do, but haven’t heard back.

Rating:

1.0

Waited 2 hours to be helped. Only one person working. Needed technology upgrades badly, still relied on mostly paper and pen.

Rating:

5.0

Always easy to drop the truck off and the app makes it great and easy.

Rating:

4.0

No suggestions

Rating:

2.0

When I came into the office at my reservation time the guy kept answering the phone taking care of other customers making reservations. In the future that should not happen . I stood there 15 mins before I could leave with my rental truck

Rating:

5.0

Everything was fine.

Rating:

2.0

The office was closed and you had to call a number listed on the door in order to get assistance. We had to go back home to get our phone and then had to wait for the person to arrive. It is very inconvenient.

Rating:

1.0

I did not rent this truck. U haul should have used the actual persons email address for this transaction not mine. I no longer have the cell phone 570-582-7476

Rating:

4.0

Representative was friendly and helpful. The back of the truck was dirty. Truck worked well otherwise

Rating:

5.0

This location had what I was looking for. I needed at 10ft truck to move locally. They made the process extremely easy.

Rating:

1.0

El personal que tienen, no es amigable

Rating:

1.0

Clerk was nasty, farting while with customers, rude and unprofessional. The moving truck was dirty in and out. The location was hidden behind a warehouse, and signs were not clearly marked on where to go. The location has the same addresses as 4 other business, and you have to guess which one might be Uhaul, before driving to the rear of the building and trying to locate a tiny sign under a loading dock. Overall terrible experience here, never again!

Rating:

5.0

The costumer service was excellent, and quick I was in and out. The truck was clean and in excellent condition. I’ve rented from this location many times and my experience was never less than satisfactory. Would recommend to anyone.

Rating:

5.0

The worker was very nice and pleasant and it was a joy to work with him

Rating:

3.0

When I placed my order, I made certain the pickup location and dropoff location were correct. However, the night before I returned the truck I verified my return location only to see that U-Haul changed my dropoff location to the pickup location--ONE THOUSAND MILES AWAY. Good thing I kept records of EVERYTHING. Take photos and videos before and after you drop off the truck, too, because you never know what might happen. Also, the lock on the back of the truck was broken so I had to buy my own in order to secure my things. Major annoyance and inconvenience. Also, the tie-down for the appliance dolly [which I rented] was also broken so I had to secure it with a wrench handle to keep it from rolling around loose while driving. Another annoyance and inconvenience. A few days before pickup, I confirmed the appliance dolly and moving blankets would be in stock [because previously I'd ordered things and they weren't in stock on moving day]. Overall good experience. No frills.

Rating:

3.0

Don’t CHARGE PEOPLE EXTRA MONEY AND NOT MENTION FEES

Rating:

2.0

Place smelled of sewer. And the van was filthy. We usually rent from another location, but it was unavailable.

Rating:

4.0

I already told 2 people about the location as I was explaing my project story lien to them.

Rating:

4.0

Software: it would have been helpful to know that 4 additional items were needed to verify/complete mobile pickup. Also-I forgot to document starting fuel & mileage & couldn’t find these details in reservation prior to returning & refueling truck. The whole Mobile Pickup was awesome. Thanks so much.

Rating:

3.0

I am glad to be able to have access to quality equipment. Thank You

Rating:

3.0

Get someone with more personality to handle transactions

Rating:

5.0

Mice were a big issue. My storage unit was destroyed by mice and filled with mice feces. Trash was left everywhere around the facility. Staff was very nice, though.

Rating:

4.0

When I tried to use the internet when I return the truck on your website it did not work it would not accept the pictures I took that needs to be corrected

Rating:

2.0

unfriendly staff

Rating:

3.0

I was told by the person on the phone when making my reservation, that UHAUL was going to give me an additional 75-100 miles free form my trip and it was never given to me.

Rating:

3.0

The key was not available in the lock box, therefore I'd recommend another confirmation point prior to advising rental is ready. This delayed our move 90 min until someone showed at the office... very frustrating start to our move day!

Rating:

5.0

Put another fella on so there isn't an hour wait, and the guy isn't overloaded.

Rating:

5.0

I think everything went just fine. Maybe give the showroom a facelift but overall vehicles were parked for easy access and ready for service.

Rating:

2.0

the service person has no tact with the client, he is not friendly.

Rating:

5.0

The customer service was excellent, fast and very professional. The vehicle was clean and in excellent condition. Was very happy with the service. I would definitely recommend this location. And be back for future business. Thank you for such a pleasant experience.

Rating:

2.0

The employee working there was not very helpful and made the process of renting the uhaul vehicle difficult.

Rating:

3.0

Guy at the desk was very nice and easy to work with

Rating:

4.0

Some garbage under seats that I removed.

Rating:

2.0

infinitely better than metropolitan ave location only issue is it wasn’t clear where to leave appliances like dollys that were rented out.

Rating:

4.0

Location hard to find, it is in back of building

Rating:

4.0

really nothing. everyone was friendly and personable. Just keep doing it!!!

Rating:

5.0

My experience started out terrible. I reserved a truck online at 1091 Wilkes Barre Twp Blvd PA. When I arrived at the store, the girl insisted I needed a truck number before she could release the truck to me. After calling the 800# she provided, and 30 minutes in the store, I left without the truck. I then drove to the Mundy St location in Wilkes Barre PA. The girl Ashley apologized for the experience I had at 1091, and did her best to get me a truck. Although the did not have one at her location, she transferred me to the Pennsylvania Blvd location. Upon arrival, I was treated in a friendly , helpful and professional manner. The guy explained that he doesn’t understand why the original location insisted on me providing a truck # , informed me that customers would never receive that information with their reservation. After a horrible start to my experience, it turned out being a great experience thanks to the knowledge and friendly employees at Mundy St and Pennsylvania Blvd locations in Wilkes Barre PA. As for the 1091 Wilkes Barre Twp Blvd location, you may want to think about terming your contract with them. They were rude and unhelpful and just left me leaving with no truck and very annoyed

Rating:

4.0

Have more people working.

Rating:

1.0

Employee should be more welcoming

Rating:

5.0

Him was soft spoken, thorough and pleasant. Thank you!

Rating:

1.0

Lied about the price would like to speak with manager. Very unprofessional staff. Started an argument in front of me.

Rating:

5.0

Nice safe place to keep your things.

Rating:

5.0

The representative was amazing, he was extremely helpful and very friendly.

Rating:

5.0

Friendly and courteous staff. Great place to rent a storage unit. I highly recommend them.

Rating:

5.0

We were very well taken care of. Thank you

Rating:

5.0

I will recommend this storage

Rating:

5.0

Everything went smoothly. The unit was clean, and service was perfect. I have no complaints.

Rating:

3.0

Thanks. I received a confirmation call for my unit before my scheduled move-in date. Unfortunately, the $6.95 charge is difficult to remove after not receiving an email for a survey to refund card.

Rating:

5.0

This place cheapest, I like that.!

Rating:

5.0

Service was wonderful, helped with everything I needed and answered every question I had.

Rating:

3.0

It was too small for me

Rating:

5.0

They were great customer care and extremely helpful with all of my needs great storage facility

Rating:

4.0

great storage facility. upgraded when room no problem when I needed a bigger space.

Rating:

5.0

Art is an extremely nice and helpful man who went above and beyond!

Rating:

5.0

The attendant was extremely helpful and friendly. The space was precisely the right size for my needs and reasonably priced. The facility is well maintained.

Rating:

3.0

Additional charges and the fact that you must purchase their lock should be provided on the web site.