Customer Reviews for Williamsburg Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Williamsburg Storage

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Jeremy C. on

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There is no office or counter or any human being at this location to work with. Site is incorrect, apparently this is an app website only pick up. Took an extra our to complete my reservation after I was supposed to have the keys.

Rashad P. on

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My only issue is I did not receive a code to key lock box.

Dale P. on

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Customer did not leave a comment.

Clay C. on

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The procedure for confirming the pick up was not at all clear online. I ended up staring at a locked truck for over an hour while the EXTREMELY helpful attendant at Williamsburg Storage helped to correct all of the poorly executed procedures by U-Haul. Williamsburg storage, yes, I would suggest (even though the person who dropped the keys off put them in the return box rather than in the key coded pick up box). Renting a U-Haul online or over the phone? I would not at all suggest. U-Haul needs to prioritize customer service over the number of transactions they can complete. It's pretty obvious that the people renting trucks over the phone at U-Haul customer service are on a timer and just trying to close transactions as quickly as possible to improve their transaction count and turnover rate. This results in poor customer service. I had no idea how to get into the truck when I got there, and priority seems to be given to how I could move a truck from place to place for U-Haul rather than what would work best for my needs.

Kevin M. on

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Customer did not leave a comment.

Haasan L. on

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None.

Joseph F. on

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The location was great. I booked online and the original location I selected was closed and this location did not have the vehicle I wanted. Thus the poor rating does not apply to the UHaul location I rented from but the online booking system.

Merwin M. on

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Customer did not leave a comment.

Wes P. on

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Customer did not leave a comment.

CAITLIN C. on

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Customer did not leave a comment.

Nicholas M. on

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Super easy and friendly service. Everything ran smoothly!

George H. on

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The moving pads I wanted were not available at pick up time and I was directed to another U-Haul location across town.

BETH F. on

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Customer did not leave a comment.

Susan M. on

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Customer did not leave a comment.