Customer Reviews for Willis Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Willis Self Storage

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Jacob B. on

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CHARLES B. on

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DeLisha R. on

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I was very thankful that I was able to get the the storage the same day. The process was quick and easy and was very helpful

Chase L. on

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Jonathan B. on

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The team at Willis Self Storage is excellent! They take great care of their customers and go above and beyond to help make it all work smoothly. A big THANKS for all they have done to make our move go smoothly and help us with extra storage needs in our transition.

Joseph U. on

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Super friendly and so helpful.

Yarnell M. on

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Steven W. on

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Sid H. on

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Kerry S. on

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I was supposed to start at one location on the loop in Conroe and then they sent me 8 miles outside of Conroe to a second location, mr. B's they had the wrong size truck so he sent me to another location 15 miles away in Willis and said here's all your paperwork you're good to go showing the paperwork and they'll give you the keys got to the place in Willis and the guy says offline no keys offline no keys and I told him I've already got all the paperwork I just need the keys he said no keys no keys and told me to go a half mile down the road and didn't even tell me the name of the location how family found it after another 15 minutes and that was the Willis storage and the woman was incredibly helpful and wonderful to work with but overall my pickup experience was terrible took me over two hours to get my truck and I had to drive all over the country to do it and on top of that I got charged twice.

Penny B. on

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Maxine U. on

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Larry or Donna B. on

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Jack G. on

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This location was difficult to find

Kevin O. on

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The staff are very helpful and caring. Excellent customer service! Highly recommend!

Kevin O. on

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I highly recommend them! Very helpful and kind. Excellent customer service!

Chester B. on

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Fix your computer program

Mark B. on

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doug H. on

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Amber C. on

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Brandon N. on

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Melissa G. on

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Tammy P. on

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Very nice and well lit. Easy entry and exit with a trailer. Service was excellent.

BEN R. on

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Quick and EZ drop off. Done in 5 minutes.

John M. on

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The lady that helped us was very knowledgeable, friendly and even helped with hooking up the trailer. Great experience!

Melissa D. on

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So easy and quick! Needed a storage unit today, and we were not disappointed. Staff was super friendly on the phone and in person.

Gloria C. on

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I ordered this online and the lady was so helpful. Then I called to change to a larger unit and it was so smooth and easy. The lady was so helpful and made the move so easy. The unit was super clean.

Anita B. on

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Put jacks on the trailers. You're going to get someone seriously hurt. Ensure that all DAILY charges are fully disclosed. I was told the extra days were 20 per day but was not told the extra days for the dolly or roadside assistance were being charged on a daily basis. I also pre-paid ONLINE and the vendor could not see that easily.

NANCY S. on

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I really enjoyed renting from your storage facility, the staff was always friendly, made you feel welcomed as if they knew you all your life. If I need to find a storage this will be my place for sure

Lisa V. on

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Opal C. on

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Sharon & Sandra are friendly & professional. Good rates too!

Sabrina M. on

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The lady at the desk was so sweet and helpful and made things super easy for us. She was wonderful!

Patrick S. on

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The service for the boxes were inaccurate, we were given the incorrect rods for the wardrobes even after questioning it and when we called to correct, it took 2 hours to call back and no resolution other than us to drive 60 miles again to correct their error. Poorest service ever.

Harlan H. on

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Unfortunately, you did not include the Conroe store (1308 I-45) in this survey. They were absolutely worthless yesterday. I reserved a 6 x 10 cargo trailer on Friday, which the lady indicated was in stock, and pre-registered online Saturday morning, around 5:00 a.m., even providing my credit card information. UHaul represents this registration process will save you half the time. Well, after almost an hour at the Conroe location, I was advised they did not have the unit I rented. Awesome news after waiting this long. The gentleman called other locations and found a unit at the Willis location which is the subject of this survey. The proprietor at this location did a great job. The folks at the Conroe location were on the opposite end of the spectrum. No concern for their customers. No apology, just go on down the road to another location. Really, we are so disappointed with this store. I would never recommend these incompetent folks to anyone because moving anything is stressful enough, you don't need the additional stress of incompetency at a rental store.

Trevor m. on

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John P. on

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The site was easy in and easy out for our 45 ft motorhome.

randy b. on

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Leslie P. on

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Sharon was awesome! I will rent again, and will most likely rent a storage unit as well.

Patrick D. on

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Excellent service!!!! Thanks

Stewart H. on

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This was the 3rd location I had to go. I was originally scheduled to pick the truck at 6am. The truck was not ready and no one was on location to allow me to get the truck the 2nd Uhaul location I rented from no longer had the truck available due to mechanical issues. I had multiple movers waiting since 7am

Allen W. on

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Paul N. on

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Excellent location and friendly staff.

Mark W. on

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Na

Lloyd B. on

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ELBERT O. on

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PAUL W. on

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NO IMPROVEMENT NECESSARY!!! Manager went well above and beyond what was expected to provide me with an EXCELLENT renting experience. Best U-Haul location I have ever visited!

Maurice E C. on

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Beyond my expectations. A good deal and good equipment and good people. I’l Be back.

Roy B. on

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tommy f. on

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very easy process. quick, fast and priced reasonable.

Kent O. on

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Provide boxes for purchase. Front windshield of truck rented was very dirty. Had very limited choice of trucks.

Tiffany W. on

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James B. on

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Fred T. on

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Kenneth S. on

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Explain charges b4 rental. U advertised $19.95/day nut that's not true. Tell people the truth! It's not that per day. It's a flat lie. U sucker people n then hit them with a bunch of fees and charges that aren't explained. I'll b reporting it 2 the BBB and anyone else who will listen.

Sherri F. on

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The lights on the trailer did not work after we were 50 miles up the highway

Opal C. on

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Alejandro E. on

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dan b. on

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Great people, very friendly and helpful

Hope W. on

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Misty D. on

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ricky b. on

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Phillip P. on

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Paul P. on

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Everything was great!!!

Darrell H. on

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Clay H. on

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Sharon did a great job and was veey efficient!

Timothy B. on

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Call me 832-233-2789

linda d. on

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Thomas H. on

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Churchill C. on

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Great service. Gate code was given to me after hours so I could return the uhaul rental. Keep up the good work!!!

Amber S. on

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DONALD K. on

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more to choose

Churchill C. on

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I've dropped off a uhaul vehicle here before and had no issues. Due to the storm and it being Labor Day I believe that everyone was tied up or unavailable. Someone still should have contacted me and given me a gate code so I could drop it off. A guy at the business next door let me in after about an hour of waiting for someone to contact me back.

Kirk N. on

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veronica v. on

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They were rather rude to deal with.

Clark S. on

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LOVE the lady who works here. Can't remember her name but she was very helpful.

Churchill C. on

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I returned the vehicle after hours and she gave me the gate code so I could park he vehicle, and turn my key in the Dropbox. Great service!