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Michael N
Customer Reviews for Willsie Equipment Sales Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My car engine wouldn't start when I went to leave. The employees went out of their way to help me out
Barbara MPersonnel were helpfull and apologized for the problem
stewart hFriendly service. This was our return point, we were extremely happy it was just 8 minutes away from.us.
jeff sApp wasn’t working correctly in the remote drop off area . Had to call in for assistance and we still couldn’t complete the drop off. The advisor was extremely helpful (Yvonne) took all info and marked the truck Returned for us
Sam TThe locks on the key box were very frustrating to use - it took several minutes with the correct code to get the lock to open. The truck was parked in a mud puddle - it was hard to avoid getting muddy shoes - which then get mud in the truck.. A better plan is to park the truck on GRAVEL. The associate was very polite on the phone. I appreciated the person to person communication. The website was a real problem for check-in. We got several error messages and had significant difficulty with on-line app. We finally had to call and were fortunate to get an associate that stayed on the call with us the entire time to ensure that everything was going through - the process took over 50 minutes......this was a frustrating waste of time. I want to clarify that all of our interactions with REAL PEOPLE were excellent - but there are some issues with the on-line reservation and check-in system that are not user friendly.
Vincent MDespite booking ONLINE several days earlier, with a simple phone call to Phil in advance my rental equipment was there and waiting upon my arrival. Phil was very professional in preparing the necessary documents and getting me hitched up and ready to hit the road. Definitely would recommend this location to anyone wanting to rent UHAUL equipment......
Randall Ha bit out of the way but okay
ian hGreat service. Thanks guys.
PCLAY GGood friendly people who accommodated me perfectly . Great location .
Steve TImprove your software. My original request was for a 20 ft truck and furniture dolly. There was no dolly however I was credited and given extra miles. Original drop off time was 3:00 PM next day but Uhaul changed it to 2:00 pm. which added a rush. All in all it was good dealing with UHaul.
Jean PAll staff trained in how to do check out process
Mark BDrop off went fine no issues
Travis VGreat service made all the difference
Richard HAll good
Neil MThis family owned business is customer service oriented. They have gone out of their way to process returns in a manner that assured corrections were clearly recorded and involved head office staff when unable to process a return themselves. I would rent from this location again!
laureen mWe got stuck in deep snow in the parking lot with my car, the U-haul was covered in snow, and the tank was half-full. Although the workers were very nice, I would not rent another unit from here, unless I find out that all U-Haul rental places do not clean off the vehicle and fill the gas tank prior to rental.
KIMJ BIf there was a way to verify your rental sooner than the day before it is needed. For me, it worked out but if I couldn't have picked the truck up for my move, thing could have been a big mess.
Robert JIt was an after hours pick up of our rental truck. We could not get the U-Haul app working to complete the pick up on our cellular phone. We called U-Haul and after a very long wait on our cell phone, we finally got through to someone who tried to resolve the issue. However, the issue could not be resolved and the U-Haul app never did work. This was a remote location but I did have full bar signal on my cell phone. I have rented numerous U-Haul trucks and have always completed the transactions on my phone, so I was familiar with the use of the app. The "Dashboard" would not load on my phone, which seemed to be the issue. Thank goodness the owner of the premises showed up and we were extremely great full that he was able to complete the pick up of the truck in his office! Again, after hours! I don't know what we would have done if this owner had not shown up as we were moving from a high-rise apartment building with a booked elevator time slot! I rated the pickup location low only because of the cell phone issue and it not being able to be resolved while on the phone to U-Haul. The owner of the business was excellent with us and completed the pick up of the rental truck. Again, so thankful he showed up after hours!!
ANDRE NKeep communication with the reservation updated by email or text . Getting closer to the date I had to call serval times . Customer service was outstanding answering my questions
JOHN TVery friendly and helpful. Convenient location. 4th trailer I have dropped off in the past year.
Neil MOnce again I was provided small equipment than I ordered at the last minute. It doubled the number of trips, double the mileage, double the hours hired help were required, created huge amounts of stress. Because we couldn’t find items when unpacking we realized we left behind things in the packing confusion. To say that I am livid is understating it. Do not trust U-Haul.
Bruce EFriendly and easy to deal with thanks
Robert CThe location was convenient and the staff were accommodating and helpful. However, one staff member mis-quoted me at $19.99 per extra day and I was billed $40 per extra day. If I had know that, I would have returned the vehicle sooner. I was billed at that amount and I was told a complaint was lodged through head office and that the local manager would call me and hopefully I can get a refund of $20 x 4 days ($80). Otherwise, the vehicle and service were great, overall.
Christopher BVery convenient location
Neil MThe mileage was 100 miles out. I have to pay for 100 miles that somebody else drive. I called the location but when I tried to change it to what it actually was I was not allowed to be the app. It said to call in but I had people waiting to move me.
C BThe service was awesome the nice person helped me in every way to rent one of your vehicles. Thanks a lot it very helpful.
JAMESM WNice and friendly staff.
Jamie PEverything was terrific!
Archibald PHad trouble with the on-line pickup, site is very confusing.
Mark DWhen I went for the drop-off, the door was open but no staff to be found. I called out 4 or 5 times and finally, a man appeared. I told him that I was there to drop off a U-haul trailer and he said "oh, just drop it anywhere I'll deal with it tomorrow. have a nice day". A different experience!
KELLYA SVery helpful and easy to deal with friendly staff
Neil Mgreat guys! thanks,
steve tThe pick up and drop off went well I have no complaints
Steve SI have rented U Haul's in Canada & the U.S. easily over one hundred times in total and this specific location is my all time favorite. The young gentleman made the booking with ease while being extremely kind and welcoming. Would definitely suggest anyone to book this location if ever in the area. I was fatigued after working an all nighter then I loaded a 26ft full of garbage with 3 other men. When I arrived at the dump they only let one person offload it. I was the driver to I was the lucky one. When returning the truck the young man came out upon my arrival, helped me with the check in to get me on my way. Even had the cash readily available. Talk about smooth sailing. Very, very pleased. Take care my friend & thanks again for the great customer service experience ??
George WI found this location, Willmsies in Thedford to be excellent. Very friendly and accommodating. The truck I had reserved had not been returned by the previous renter and they called me to say it would be delayed and he was going to chase it down. He did and they had it back in no time. This in my opinion is going the extra mile. The truck was clean and in good shape. I would rent there in a heartbeat again.
Patrick IAbso great, thanks so much. Easy in and out.
William WInstall a Jack so it's easy to hook up to the truck
TOM SFill the fuel tanks to full, it is much easier to fill them up after usage and as well the customer can take the rental and go without filling it up right away, seems like it would be a great way to best serve the customer
Jeri-Lynn Mmilage charges to high
THOMAS Mtruck was amazing location is dirty and cluttered
david sI am SO happy with Randy at the Willsie Equipment Thedford location!!! I was very frusterated with UHAUL as I booked over a month ago and kept getting the run around for pick up location. NOTHING could be "confirmed" (I called 5 Uhauls and the main UHAUL) until the day before the move which DOES NOT WORK for planning a move!! I finally spoke on the phone with Randy and he was wonderful to work with and confirmed my truck a week out. I honestly think UHAUL needs to rethink having depot locations if they can't reserve trucks there. The depot managers are excellent to talk to- but the UHAUL business is not. I would of had to drive and pay $200 just to pick up where they wanted me to- an hour each way! Thank you Randy for giving me the peace of mind!
Leah VA little difficult getting the ID verification completed. Maybe an issue with network connection issues out in the county
Randy CThe worker tried his best but could not complete the task- I feel fault lies with UHAUL. This location is not up to date on your system.
Janice Pthey were closed when we dropped off the vehicle
SYLVIA Qif truck order in Mitchell On, then why should I have to drive 1 hour to thedford for pickup
Ken BAlready recommended this location to our neighbour
MARK SI called in advance to ensure they were still a dealer since the original one on the website was no longer a U haul dealer. They were very helpful and told us where to leave the keys/truck etc.
Roy H