Customer Reviews for Willy's Bikes

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Willy's Bikes

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Dolly A. on

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I felt I was not fully informed when extending the rental as to how much it would actually ultimately cost me in the end. I've never paid so much for a uhaul rental before in my entire life, and I have moved many many times using uhaul. I will probably look elsewhere in future.

STEVE B. on

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Great place with Willy & crew and great inventory. Thanks!

AL G. on

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Had to go to 3 locations to get unit... Trailer lights were out on both units... Not happy!

William M. on

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Customer did not leave a comment.

elias f. on

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Very good service

Edgar M. on

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Highly recommend Willy's Bike for your uhaul rental, The owner is very friendly and helpful!

Maria J. on

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karyn r. on

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Sojean P. on

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Diana M. on

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Joey D. on

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Very friendly plesant staff and environment

John S. on

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Willy was AMAZING! Check in and check out was so FAST and efficient. I am telling all my friends about his location and his professionalism. It was a great impression of U-Haul. This was my first time using U-Haul and it was so amazing that I am telling EVERYONE I know about it.

Dennis R. on

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A sign on Foothill Bl to find the location easier.

Henry H. on

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Tal A. on

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Steven M. on

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Very fast service

LUIS D. on

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TEWODROS T. on

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You guys are excellent.

Clarissa J. on

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Jon T. on

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Proprietor was friendly, helpful, professional, and efficient. A great U-Haul rental location!

lynda h. on

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No one said they would be closed during the day and we had to waste time and come back.

Humberto R. on

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The customer service was fantastic. All was explained clearly and with a pleasant attitude that makes want to use their services again.

John A. on

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I hooked up The trailer on my own in daylight ........ realize later it didn't have any lights. Brake light and blinker's and flashers work fine but no lights around the trailer and we traveled at night so I turned back around and dropped off trailer at my house . We called it in to the U-Haul customer service line to explain the situation

NORMA E. on

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They are verry nice people and verry friendly

Paul E. on

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Shirley A. on

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Advertise your correct rates. The vans are not 19.99 a day they are 85.00 a day and I was not happy when i picked up my truck. This was wrong and false advertising.

Manuel E. on

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Amazing place and Amazing Service!!!

jaorel s. on

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This location was a great representation of uhaul. I wish all were this way

Richard P. on

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juan a. on

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Buen servicio, muy amable el señor q me atendio,

REX R. on

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Mr. Gonzalez provided excellent service, both at initial contract signing and post-use follow up. I had never driven the Ford Transit F-150 before this time, it would be helpful if there was an operator's manual, or a video that explained the dashboard and driver controls. U-Haul's YouTube channel did not have a video about the Transit F-150 either. Fortunately, it was easy to use during my rental time with it. Thanks! :)

jeffrey b. on

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A great rental! Very professional and efficient staff. Great truck. Highly Recommend !

Melissa G. on

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Great customer service. Vehicle in outstanding shape.

Alejandro D. on

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Great service. Fast and easy going.

steven v. on

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Willy was very nice and he made the whole process easy and pleasant.

mariam h. on

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Rella R. on

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paul h. on

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Josh P. on

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The owner is the nicest man. He cares about everyone that comes in his shop and his loves what he does. I've been there 2xs now and both times it has been the easiest fastest rental of a teuxk

Sidale P. on

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Philip F. on

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Yvonne T. on

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PEDRO SAUL R. on

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Easy drop off, clean location, and very friendly service! I will definitely recommend this place to others.

patricia v. on

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It was a awesome experience very friendly and helpful. I recommennd this location to all my fiends. Thank you.

Kerim o. on

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Excellent. .5 stars.

Roger W. on

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very helpful and nice?

nathan m. on

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You need to do a better job informing customers of the mileage fees. I remember in the past doing in town rentals less than 100miles for just the price of truck, plus the gas u needed to replace. Now you have to pay for both. It would have been cheaper just to hire a company to pick up and deliver for me. Very dissapointed. I ended up spending over 75$ for a 50mile roundtrip. Plus another 20$ in gas. Complete waste of my time and money.

Jeff N. on

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noe c. on

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Sergio P. on

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George F. on

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BRIAN T. on

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The rental of the UHaul truck was a very efficient and smooth process. The truck was ready for pickup on time and the drop off an easy process as well.

Juan P. on

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The family that helped us at Willy's Bikes were amazingly incredible and helpful. I will definitely recommend this location to my family & friends. Thank you to everyone at Willy's Bikes for the great experience & funny stories.

JEFF E. on

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Has good customer service. In good comunication, very friendly. pleasure to deal with.

Nancy M. on

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Wonderful customer service, they explain everything so clearly.

Dolly F. on

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Thanks for saving my Uhaul for me! Would def use again!

Laura B. on

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JOE V. on

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Friendly, helpful and courteous staff . I will definitely use them again.

Dion H. on

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DRIVER SEATBELT FEMALE MOUNTING IS BROKEN

Phil V. on

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Ensure that the morons who run this uHaul location no longer have any association with uHaul. Q: Would you recommend this location to a friend? A: Hell no!!

VALERIE W. on

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Willie is very nice

Bernard M. on

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pat C. on

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Did not open on time, 11am.

OLEG S. on

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CAITLIN W. on

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They told me to come to this location at 10AM and it was closed until 11am. They told me I was going to have to go out of pocket to put more gas in and take the truck to a different location. Total pain. The owner of the bike shop/uhaul was really cool and accommodating but the experience of speaking to an unhelpful and frankly incompetent regional representative was exhausting. My reccomentation is that if you make an appointment for a paying customer to drop off a truck at a specific time, the very least you can do is make sure that location will be Open. My time was wasted and I missed an important appointment, and uhaul wouldn't accept any responsibility or make any effort to correct their mistake. Lame.

LISA S. on

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Willy and his workers were pleasant and professional. Really appreciate his caring demeanor and flexibility on returning the truck.

GILBERT Q. on

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CHARLES M. on

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MICHAEL D. on

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put out bigger signs so people can see the location better.

VELIA C. on

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MARTI M. on

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Great, friendly service! Thanks!

mike k. on

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The guys at Willy's Bikes are great but U-Haul as a company is horrible. The location I called to reserve the item misquoted me. They never told me I might have to drive outside my area to pick up the equipment. AND, they said I could drop it off at ANY U-Haul location. That was a joke.

Roque S. on

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Fast and prompt service . Great service .

sean a. on

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Customer did not leave a comment.

RUEL D. on

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Great customer service!

olivia h. on

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the process was very fast, the person who assisted me was very courteous and knowledgeable. He advised me of the process as he went along and the total experience from pick up to return was reasonably quick and easy.

Kyle W. on

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Experience was incredibly smooth and trouble-free, area felt very secure to park my car while using the truck. The location's owner was very friendly, made me feel right at home. My best U-Haul experience yet!

BOUSEH B. on

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JOSUE S. on

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Jacqueline C. on

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They were so helpful. I was very happy with the service. I didn't have to wait long to get the truck I reserved.

CHRIS G. on

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JASON J. on

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LISA B. on

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KENNY H. on

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WILLIAM D. on

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The owner of this establishment went out of his way to be friendly and helpful. The rental was ready right away, and the staff were great. The U-Haul itself looked nearly brand new, and it was easy to handle. Stellar location!

ROBERT W. on

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Willy is super friendly and accommodating.

JOJO G. on

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Friendliest family business I've been to in 10 years! They were excellent. I will rent UHAUL again because of this family place! Absolutely amazing, especially since it was my drop off location and I truly had no clue what I would find.

STEVE B. on

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Steve B. on

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Stephanie H. on

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This is a small, family run business. Willy and his daughter Stephanie are honest and trustworthy. I will use them again.

linda s. on

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ROBERT P. on

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Willy is extremely polite and professional.

SCOTT M. on

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Experience was great with great customer service.

IB. CARLOS W. on

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Can't think of anything!

Tuan T. on

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No problems.

DARIUS W. on

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Excellent service and great attitude. I'll definitely be using Willy's location for my future U-haul needs.

Jinette M. on

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They were very friendly and patient. I'm happy with their service. Will definitely use them again.

LINA R. on

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I had a guaranteed reservation for a dozen furniture blankets, but they only had three. When we opened the truck to start loading we saw it had roaches.

ADELA B. on

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Willy was very nice and quick on getting me in and out with the truck and paperwork..

albaro c. on

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Great customer service