Customer Reviews for Willy's Bikes

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Willy's Bikes

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Martin R. on

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arturo v. on

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Chris G. on

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Alfredo O. on

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RONALD S. on

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Have uhaul honor their contracts. I had a reservation for a trailer. Even got a confirmation call from the pickup dealer. The very next day i went to PU the trailer and was told not only do they NOT have my trailer BUT if they did they would not honor the one way contract. WTF. Took me 4 hours of searching wih and without uhaul help to find the Willus trailer. U HAUL SUCKS. Thank god i dont have to get a trailer very often. Did i say uHAUL sucks. Sorry thought it had to be said again.

Michael B. on

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Everything went well. The location is very small and a little hard to find mixed in with other stores in the strip mall. But, the customer service was outstanding.

KEVIN S. on

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maritza o. on

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I did the self service rental and the process took too long. I had to send the picture of the driver's license and self portrait picture twice. The process took 35min and 25min of that time alone was the verification. The code to unlock the lockbox for the key that U-Haul provided was wrong but there was a number to call and Scott was very helpful and resourceful.

ROBERTO O. on

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Rosa O. on

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FRANK M. on

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ERIC S. on

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ERIC S. on

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Great service.

thomas t. on

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Horrible experience with Uhaul in Agoura. I had an email confirmation of pickup at that location and had called 3 times to make sure all was set. Received an email the night before the scheduled pickup after 7:00pm when I had already left work saying the trailer was available for pickup in Sylmar. We lost half a day work and are very unhappy with the whole experience.

Celine D. on

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Friendly staff

TADIRA V. on

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The service was excellent and the workers were cordial and very helpful. Thanks.

JOSE Antonio Q. on

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very friendly people service is professional and neat

EVA F. on

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Larger yard for the 26' trucks to drive there...

Chun C. on

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Clean the truck before release to next customer.

Jose A. on

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chritine p. on

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Since this location is in a strip mall, it would be very helpful to have a large sign or flag showing where to find your shop that can easily been seen from the street. Otherwise, customer service was excellent.

Joe H. on

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Great ,friendly professional service. We will use their service in the future! ????

RUDY S. on

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LATISHA B. on

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OSMAN G. on

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Willys' is really a great place to rent. No complications and great customer service. The best.

shilo k. on

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This location was great. Extremely nice and helpful. Very cheery place.

Gareth T. on

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The entire process was bad.It took me two hours before I had a working vehicle due to MULTIPLE problems. In the end I had to drive a faulty vehicle 20 minutes on the freeway to another location, all the while a warning light was sounding on the dashboard.Then I couldn't drop it off properly afterwards because the key was too big for the drop box.On top of it all I was promised account credit by Scott at 213-805-1201 multiple times, and GUESS WHAT, I didn't get this credit.I'm a Penske man now & I'm telling all my friends and social media followers to do the same.

Steve C. on

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Very friendly and quick.

Steve B. on

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Great place & great service...fast & helpful.

Dolly A. on

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I felt I was not fully informed when extending the rental as to how much it would actually ultimately cost me in the end. I've never paid so much for a uhaul rental before in my entire life, and I have moved many many times using uhaul. I will probably look elsewhere in future.

STEVE B. on

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Great place with Willy & crew and great inventory. Thanks!

AL G. on

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Had to go to 3 locations to get unit... Trailer lights were out on both units... Not happy!

William M. on

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elias f. on

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Very good service

Edgar M. on

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Highly recommend Willy's Bike for your uhaul rental, The owner is very friendly and helpful!

Maria J. on

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karyn r. on

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Sojean P. on

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Diana M. on

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