Customer Reviews for Winchester Moving Supplies
(U-Haul Neighborhood Dealer)

2,132 reviews

2258 Valley Ave   Winchester, VA 22601
(Wards Plaza Next to Valley Discounts)

(540) 662-2349

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 8 am - 5 pm
  • Sun: 9 am - 3 pm

Services at this Location:

Contact Us

(540) 662-2349

2258 Valley Ave
Winchester, VA 22601
(Wards Plaza Next to Valley Discounts)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 8 am - 5 pm
  • Sun: 9 am - 3 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

STACEYLYNN L. 
Rating:
2.0

Very poor hours of operation at this location. 6 inches of snow on the windshield of the van at time of pickup.

Brad S. 
Rating:
5.0

What a GREAT experience! I will definitely use them again. The lady in charge was very knowledgeable and friendly which made this short moving experience very easy. A++++++++++

keth K. 
Rating:
5.0

Customer did not leave a comment.

GREGORYRICARDO G. 
Rating:
5.0

Customer did not leave a comment.

JOSEPHCHARLES N. 
Rating:
1.0

The right rear tire was low on air. When I told the person at the counter she stated she put air in it this morning but couldn't figure out how to get the sensor to go off and assured me it would be fine. It wasn't. I had to put it in the tire every 45 minutes to a hour for the duration of my trip, in inclement weather.

Lizz M. 
Rating:
3.0

Customer did not leave a comment.

Jon L. 
Rating:
5.0

This is aimed more at U-Haul than Winchester Moving Supplies The after hours / mobile drop off instructions on the U-Haul website do not include chocking the trailer wheels to keep them from moving on inclines. Someone that has not towed a trailer before could get injured or worse if not instructed on this. Add info to the Towing Glossary and Tips on the U-Haul website.

James T. 
Rating:
5.0

Customer did not leave a comment.

MARTINE G. 
Rating:
3.0

Customer did not leave a comment.

JOSE C. 
Rating:
5.0

Good experience

Autumn N. 
Rating:
5.0

Customer did not leave a comment.

JANETLYNN GREEN T. 
Rating:
5.0

The customer was excellent and friendly. Had what we needed to move and convenient pickup options.

Oscar V. 
Rating:
5.0

Customer did not leave a comment.

Aimee F. 
Rating:
3.0

Ensure trucks are inspected and clean prior to pickup. Office was closed on the day of pickup and had multiple issues with mobile app resulting in a two hour process to pickup rental.

Mark H. 
Rating:
3.0

Customer did not leave a comment.

STEVEN C. 
Rating:
3.0

Replace the windshield wipers and add cruise control.

GLENMARION H. 
Rating:
5.0

Boss Lady was very friendly and professional

JURGENJOSEF P. 
Rating:
3.0

Truck had debris in the cabin and cargo area

James M. 
Rating:
4.0

Customer did not leave a comment.

SCOTTMICHAEL J. 
Rating:
5.0

Customer did not leave a comment.

SARAHVIRGINIA L. 
Rating:
5.0

Service was excellent! She was very busy but was patient and assisted with our hookup and was able to offer resolutions that resolved our hookup issue and we were on our way. Thank you!

THERESAELLEN K. 
Rating:
5.0

Excellent experience, process very smooth

LONNIE M. 
Rating:
4.0

Trash was left in it from previous renters

RYANWESLEY E. 
Rating:
5.0

Customer did not leave a comment.

WILLIAMANDREW S. 
Rating:
5.0

Customer did not leave a comment.

ROGER T. 
Rating:
4.0

Customer did not leave a comment.

Robert D. 
Rating:
1.0

A rundown location in an abandoned strip mall with the u-haul items out in a parking lot seemingly abandoned.. The girl working in the office, which was a door in an abandoned strip mall, seemed more interested in the redneck hanging out laughing and flirting than serving a paying customer. If I needed an ark to survive the flood, I would go to a different location

Dustin T. 
Rating:
5.0

Customer did not leave a comment.

DOREENPATRICIA R. 
Rating:
4.0

Customer did not leave a comment.

ANDREWSCOTT G. 
Rating:
5.0

I had a great experience working with my local u-haul.

JAMIE C. 
Rating:
5.0

None

GEORGEWILLIE W. 
Rating:
1.0

I waited in a dark parking lot 2 hoursafter driving 30 miles to this place, only to find they left the wrong key in the box. Had to come back the following day to pick up correct key. This made me have to postpone my move several hours. The fuel was not on half tank when I picked up my rental, and they charged me $68 when I returned the rental with the same amount of fuel I picked it up with. They totally ripped me off.

Margaret K. 
Rating:
4.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

DANEINTWINE B. 
Rating:
5.0

Customer did not leave a comment.

JOHNLAWRENCE A. 
Rating:
3.0

Customer service was very pleasant. However, I arrived to make an in-person reservation and the only rep there was outside taking pictures of a damaged unit; I didn't see her outside so I waited a few minutes; I was the only one in the store. The next morning I arrived to pick up my rental at 9am sharp. There were 2 customers ahead of me and just the one rep at the counter. After completing the required paperwork, I was advised to pull to the front of store for an inspection of the hookup. I did so and went back in to the store. There were now 3 people in line ahead of me while I waited. I didn't like that I had to wait yet again. Approximately 10 minutes of wait time and I was on my way. To summarize, the customer service was very pleasant. However, the customer experience suffered. Hope this helps. Regards.

ROBERTLYNWOOD T. 
Rating:
5.0

Customer did not leave a comment.

WILLIAMEDWARD B. 
Rating:
5.0

Original pickup was from a very unfriendly place in Martinsburg WV who called 1 hour before pick up and told me he didnt have the trailer. Though not his fault it was still an extremely terrible and rude interaction. Finally I got the alternate pickup location farther out of the way but a very nice and friendly person helped in Winchester VA. In the end I was refunded an amount for the inconvenience. But I will go back to Winchester location in the future as I will need this trailer again and it was so easy and a nice experience.

MARK ANTHONY Z. 
Rating:
5.0

Customer did not leave a comment.

RONALDTRENT R. 
Rating:
5.0

Always a good place to rent from.

JASONLEE E. 
Rating:
5.0

Customer did not leave a comment.

DONNALYNN T. 
Rating:
5.0

Customer did not leave a comment.

JOSEPHWILBUR H. 
Rating:
5.0

The lady that served us provided excellent service and expeditiously.

ANDYLINDSEY B. 
Rating:
5.0

Customer did not leave a comment.

Michelle H. 
Rating:
5.0

Customer did not leave a comment.

JAKUB C. 
Rating:
5.0

Customer did not leave a comment.

ROBERTEUGENE L. 
Rating:
5.0

N/A

Rene S. 
Rating:
4.0

Customer did not leave a comment.

Sean E. 
Rating:
5.0

Maintain current service

KENNETH S. 
Rating:
5.0

Customer did not leave a comment.

STEVEN K. 
Rating:
4.0

Customer did not leave a comment.

Melodee M. 
Rating:
5.0

Customer did not leave a comment.

STEVENBLAINE C. 
Rating:
4.0

The trailer was in need of maintenance. Suspension was very squeaky and a few of the tie downs were broken. The office was very quick to get me checked in and out.

NATHANIELTHOMAS C. 
Rating:
5.0

The trailer should have a crank jack stand instead of relying on brute strength to lift trailer on and off hitch ball from ground.

RICHARDBRIAN M. 
Rating:
5.0

Customer did not leave a comment.

JOHN D. 
Rating:
5.0

Customer did not leave a comment.

PETERJAN G. 
Rating:
2.0

Made no effort in better deal, also wanted to rent truck with crack in windshield and missing sun visor. I had to say didn't want. And lady there wasn't friendly at all. We had much better service at Welltown Rd a month ago, but they didn't have available truck we needed for that day. They were much friendlier and professional. Fire the woman at this one!

Thomas B. 
Rating:
3.0

Customer did not leave a comment.

MELISSA S. 
Rating:
5.0

Mary Ann was very helpful the process was quick and easy would definitely be coming back to this location.

TIFFANYMARIE G. 
Rating:
4.0

The truck was not road worthy. The power steering went out, the brakes were shot and the transmission wasn't shifting correctly.

Jane H. 
Rating:
3.0

Customer did not leave a comment.

jakub C. 
Rating:
3.0

Customer did not leave a comment.

CINDY L. 
Rating:
5.0

MaryAnn made it easy

ANTHONYJ M. 
Rating:
2.0

Customer did not leave a comment.

Ethan K. 
Rating:
4.0

Customer did not leave a comment.

WILLIAMHENRY M. 
Rating:
5.0

Deliver the truck to the location from which it was ordered.

RICKYLEE K. 
Rating:
2.0

The truck had not been cleaned by the previous user. The rear was covered in dirt and debris; I had to clean it before loading it, so much for clean, sanitized vehicles. The mom's attic leaked so bad had to put plastic bins on top of my boxes to catch the water. The brakes were not well maintained, and the front end was out of alignment. And to top it off, the Winchester store sent me to a drop-off location about two hours away; when I asked for the closest drop-off point in Kingsland, Ga, (there are three U-Haul locations listed in Kingsland GA) they sent me to Savannah, GA. Overall not a great impression and image for U-Haul.

NICHOLASN D. 
Rating:
1.0

Confusing location to find key box and bed of van was dirty. Vehicle had damage on it as well.

Zachary N. 
Rating:
4.0

Customer did not leave a comment.

Philip M. 
Rating:
1.0

Uhaul chose this location, which was 1.5 hours away each way less than 24 hours from pickup. That didn't allow us any time to find other arrangements for our move. This is completely unacceptable.

David S. 
Rating:
5.0

Customer did not leave a comment.

Tonya P. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

Tammy H. 
Rating:
5.0

Customer did not leave a comment.

RYAN WILLIAM M. 
Rating:
3.0

Customer did not leave a comment.

Donald S. 
Rating:
3.0

Customer did not leave a comment.

George G. 
Rating:
1.0

The attendant put more time watch her baby then with the customer.. I didn't know it was a nursery..the store was not supposed to close til 5, I got there a 4 and the attendant was locking up and would not expect my return.. I seems to me that it should be called uhaul nursery not uhaul rental.. This was the worst dealing And would not rent from uhaul again..

RONALD CHARLES W. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN GREGG S. 
Rating:
5.0

Every time i called no one was there. The person behind the ncounter was wiping her runny nose with her hand. and i returned the trailer a day early and even tho the store was to be open they were closed. The app didnt work on my phone so i called the main uhaul and customer service relayed message to store that i turned it in,

JAMES ALAN R. 
Rating:
2.0

Customer did not leave a comment.

KIRK P. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY T. 
Rating:
5.0

The truck I rented was 26 feet long but it handled so well. The truck was clean and there were no major driving issues (excessive shaking, wavering to one side, ect.) It did have a leak in the roof but it did damage anything so it wasn't a problem and I reported the leak to uhaul. Overall a very good experience and a surprisingly cheap rent!

Austin H. 
Rating:
5.0

Customer did not leave a comment.

rhonda M. 
Rating:
5.0

Great customer service, good overall experience.

john R. 
Rating:
3.0

Customer did not leave a comment.

Monique H. 
Rating:
1.0

More friendly agent- She said 5 things at rental - Name, license, want insurance, sign, bring it back field or triple rate for gas. When I returned van, closed with note "gone to bank". Waited 20 minutes for her to return. All she said is - will email final receipt". Receipt received was different day rate and milage calculation, approximately same total but $89 per day vs. $19.95. Not a customer friendly experience. Van was not swept out when picked up, but was expected to be swept out on return.

Wayne S. 
Rating:
5.0

Customer did not leave a comment.

Ann V. 
Rating:
5.0

Nothng. Great service. Mary Ann is very pleasant and excellent in operating this facility.

James S. 
Rating:
5.0

None

Charles T. 
Rating:
5.0

Customer did not leave a comment.

MICHAELJOSEPH G. 
Rating:
5.0

Very nice staff! Thanks for all your help!

Zhi M. 
Rating:
5.0

Customer did not leave a comment.

CRAIGALEXANDER M. 
Rating:
5.0

The windshield was very dirty, but the people were excellent, the truck was clean inside and easy to drive.

Maureen C. 
Rating:
2.0

The check in process and equipment were all good. Was very troubled that the person checking me in was a) not wearing a mask and b) was proudly sharing how she was unvaccinated. Extremely bothered by the lack of concern for others. I wont be renting from this location again.

ELIZABETHMARTHA M. 
Rating:
5.0

Customer did not leave a comment.

Stephen S. 
Rating:
3.0

The office was closed at drop-off.

STANLEYA L. 
Rating:
1.0

My uhaul was cancelled multiple times including the day we were ON OUR WAY to get the truck that was over an hour away. In the end, we wound up getting too small of a truck because the one I was promised wasn't available. Terrible customer service, terrible experience, and made moving ten times more stressful than it already is. Would NOT recommend. Will 100% be paying the extra money for movers and peace of mind next time.

MATTHEWRYAN D. 
Rating:
1.0

I used my truck to go MAYBE 11 miles. They charged me for 110 miles after it was returned. The lady assured me I didn't have to do the self mobile check out and now I know why. Luckily my card was turned off so they could not take it from me. I have called. I have emailed. I have heard nothing from the franchise location OR Uhaul. I wish I would have read reviews before choosing this location, but quite honestly I didn't even think something like this was even fathomable. You will never get the $110 you say I owe because I did not go 131 miles as you said I did. I needed it for a small in town move that was 9 miles. I generously gave myself 20 miles when reserving because it's not my first rental rodeo. Do better with servicing/auditing/supervising your small Franchise locations, Uhaul.

TAYLORANN E. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLYKAY Y. 
No reviews have been submitted for this location.

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