Customer Reviews for Winchester Wholesale
(U-Haul Neighborhood Dealer)

191 reviews

32981 Simpson Rd   Winchester, CA 92596

(951) 325-4015

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 10 am - 4 pm

Services at this Location:

Contact Us

(951) 325-4015

32981 Simpson Rd
Winchester, CA 92596

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 10 am - 4 pm
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The trailer floor had a strong smell of animal waste. Perhaps a soapy power wash between uses could be an option offered to customers.

MICHELLE P. 
Rating:
3.0

I would recommend based on location. The staff was very kind but VERY short handed. Only one person on Saturday morning with multiple pick ups.

Irvin B. 
Rating:
5.0

Customer did not leave a comment.

KELVIN L. 
Rating:
2.0

Spend lots of time setting everything up online only to have to answer all kinds of questions before getting the trailer. Ended up hooking the trailer up myself because the man was not there. He showed up to finnish the paperwork.

ROBERT O. 
Rating:
5.0

Nothing, the gentleman here was the best. He was courteous, knowledgeable and patient...

GENEVIEVE M. 
Rating:
5.0

Customer did not leave a comment.

MARIO T. 
Rating:
5.0

Customer did not leave a comment.

MIKEL G. 
Rating:
5.0

Customer did not leave a comment.

DANIEL A. 
Rating:
5.0

Customer did not leave a comment.

Gerry G. 
Rating:
5.0

Great customer service

MARIO T. 
Rating:
5.0

Service was great, wide variety of equipment available, everything was ready to go on arrival and checking back in was a breeze. Flawless experience!

David S. 
Rating:
3.0

The drop off lot was very dusty, just plain dirt no gravel. It was ok.

patrick G. 
Rating:
3.0

Customer did not leave a comment.

RONALD S. 
Rating:
5.0

Customer did not leave a comment.

Charles E. 
Rating:
5.0

Customer did not leave a comment.

LAKEITH K. 
Rating:
5.0

The truck I rented needed an oil change when I got in it. So maybe they should read the dashboard before renting out. Other than that, a great place and thank you.

Kathleen A. 
Rating:
5.0

Very professional I was surprised because I've rented from a lot of U-Hall locations and I actually started renting from budget rent a truck because so many locations were unprofessional but I'm definitely coming back to this location. Please thank them for me. I will never use the location at staxup storage 30630 Hwy 74 Homeland CA 92548 staxup storage Homeland are the worst of you locations

RAFAEL S. 
Rating:
5.0

Customer did not leave a comment.

DANIEL W. 
Rating:
3.0

Customer did not leave a comment.

ALEX F. 
Rating:
5.0

Everything went smooth.

LUIS A. 
Rating:
5.0

Customer did not leave a comment.

jenny K. 
Rating:
3.0

It seemed to me that there was only one person working. I think at least one more person would help things out. Getting there at opening 1 person had 3 reservations to handle and a return.

KEVIN S. 
Rating:
4.0

Just maybe clean out trailer a bit better. Ours was full of glass. When we opened the back, lots of broken glass came pouring out. Other than that, everything went smoothly

Scott B. 
Rating:
5.0

Great customer service , the man the helped us was friendly and was super easy to do. Only complaint was the gas was almost empty so we had to take time before and to put some gas before our move. Other then that it was a quick and easy experience

MARISELA R. 
Rating:
3.0

Customer did not leave a comment.

JODIE J. 
Rating:
5.0

Customer did not leave a comment.

J J. 
Rating:
5.0

When to rent a trailer service was EXCELLENT the guy was very helpful got all equipment needed will definitely be coming back

ARMANDO G. 
Rating:
4.0

Do not assign such an old vehicle, with such high mileage to travel across the country. This vehicle's transmission blew up on the second day, in Yuma, AZ in the middle of a busy intersection, in 116 degree heat, causing me to have to transfer everything in a 20 ft. truck to another truck, in this heat, delaying trip for 9 hours, and having to completely change my hotel reservations along my route, costing additional late notice change fees!

Ashley B. 
Rating:
5.0

Customer did not leave a comment.

OSCAR L. 
Rating:
5.0

Customer did not leave a comment.

Sharonda A. 
Rating:
3.0

Customer did not leave a comment.

LAURIE R. 
Rating:
5.0

Customer did not leave a comment.

DAVID C. 
Rating:
5.0

Guy that helped me out was super nice and helped me out. He was very informative on his in town trailers if I needed to borrow it again.

Leeallen R. 
Rating:
2.0

They had closed early at noon and left a note in the window, so there wasn't a soul in sight.. It was really unclear where we were supposed to park the truck, and we had to search around a bit to find the after hours drop box.

Andrew M. 
Rating:
5.0

Truck was not available at time of reservation. 2 hours late

ROBERT D. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW C. 
Rating:
3.0

I was sent to the wrong location first. I had to drive 2 hours round trip out of the way to get my truck. After all that I was charged for additional miles after UHaul messed up.

PAUL R. 
Rating:
2.0

I booked a month in advanced, showed up and they said they don't have a truck for me then was told they don't have anything local. Called they said same thing. Went online found one I could book and they sent me all the way to Winchester. Charged me for a dolly I did not get. The vehicle smelled extremely strong of marijuana. Found marijuana leaves in the back of the U-Haul. The truck ran poorly and needs alignment. Very annoyed with my experience especially it delaying my move and spending almost 200 dollars To be extremely inconvenience

MELISSA B. 
Rating:
5.0

Customer did not leave a comment.

PAUL L. 
Rating:
5.0

Customer did not leave a comment.

Ray C. 
Rating:
5.0

Customer did not leave a comment.

Gene H. 
Rating:
5.0

Customer did not leave a comment.

Steve A. 
Rating:
5.0

None

Anthony M. 
Rating:
5.0

very accommodating and helpful

TONI C. 
Rating:
4.0

Again making sure that the trucks recommended are accurate. Over the phone I had explained that I needed to move a large 2 bedroom apartment and the was recommended a truck that was too small.

GILBERT R. 
Rating:
1.0

I rent a car hauler two times a month. My regular place of pick up double booked themselves and I had to drive an hour to get my trailer. Then, it was a major pain to try to get it returned locally without having to drive an additional hour. The trailer was very dirty, the straps and chains extremely greasy. And the deck was bent and scraped my vehicle. This particular time was a terrible experience!

DEREK W. 
Rating:
5.0

Customer did not leave a comment.

Luis M. 
Rating:
4.0

Upgrade your office, otherwise fast and convenient.

Richard T. 
Rating:
5.0

Nothing... The counter sales representative was very nice and thorough with tje whole transaction.

BRAD C. 
Rating:
5.0

Customer did not leave a comment.

SERGIO C. 
Rating:
5.0

The customer service at this location was top notch. Very helpful with all of my questions.

JOSE M. 
Rating:
5.0

Customer did not leave a comment.

George W. 
Rating:
3.0

To long of a wait. Need more employees.

RICHARD S. 
Rating:
3.0

Customer did not leave a comment.

Ryan V. 
Rating:
5.0

Customer did not leave a comment.

Mohebullah A. 
Rating:
3.0

Customer service was lacking.

EDWARD W. 
Rating:
3.0

Let customer know that before they drop keys off that you need to take pictures of the back of truck

ISMAEL V. 
Rating:
5.0

Customer did not leave a comment.

DERRICK T. 
Rating:
5.0

Customer did not leave a comment.

DARLENE H. 
Rating:
2.0

Customer did not leave a comment.

Carmen F. 
Rating:
4.0

Customer did not leave a comment.

RONALD W. 
Rating:
4.0

Customer did not leave a comment.

Benny T. 
Rating:
5.0

Customer service was great. Great Uhaul representative! Will revisit.

Marcus B. 
Rating:
3.0

Customer did not leave a comment.

Adam S. 
Rating:
2.0

Customer did not leave a comment.

Robert A. 
Rating:
5.0

Customer did not leave a comment.

Steve A. 
Rating:
5.0

Customer did not leave a comment.

Norma R. 
Rating:
4.0

Customer did not leave a comment.

Cecil B. 
Rating:
3.0

Customer did not leave a comment.

Lauren S. 
Rating:
5.0

Customer did not leave a comment.

Darlene H. 
Rating:
5.0

Nothing

Sheila W. 
Rating:
5.0

Very happy

Rocco L. 
Rating:
5.0

Great service!

Ronald O. 
Rating:
4.0

The truck had a very strong odor of marijuana.

Luis P. 
Rating:
5.0

Customer did not leave a comment.

Major G. 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
3.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

The owner/associate was well mannered and kind!!!! I'll definitely be back to do business with him again!

Penelope G. 
Rating:
3.0

Customer did not leave a comment.

ADAM S. 
Rating:
3.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

CLIFFORD H. 
Rating:
5.0

Customer did not leave a comment.

Lawrence G. 
Rating:
4.0

They cleaned the windows just prior to use. Truck cab was clean.

Thomas E. 
Rating:
4.0

Customer did not leave a comment.

Thomas J. 
Rating:
5.0

My rental was very dirty and was not mechanical maintain and we had issues when we did our move with mechanical issues and was not satisfied with rental

Erica P. 
Rating:
4.0

Customer did not leave a comment.

Brandon M. 
Rating:
5.0

Martin is extremely helpful and effecient...

David R. 
Rating:
5.0

Great customer service

Ian D. 
Rating:
3.0

The truck was dangerous to drive. Braking caused the engine to shift down at 4000RPMS. That caused me and my son to be jerked forward. I live two blocks from location. I dropped off truck after hours. Took video of the dash because my camera couldn't take both gas and mileage in one shot. Put keys in box and left. I clicked on link to close out and instructions were to use YOUR camera to take picture. You should warn people not to leave until this process is done. Not fair. Also I asked the nice man at counter what size truck for a 10x6 PODS container. I wanted to make one trip. Truck was too small. Had to make two trips. $60 in gas, $116 + more mileage I did want to spend. Over $200 !! Unsatisfactory.

Brooke R. 
Rating:
5.0

Customer did not leave a comment.

RICARDO D. 
Rating:
5.0

Representatives did a great job - no improvements necessary

Frank D. 
Rating:
3.0

Customer did not leave a comment.

Marilyn M. 
Rating:
5.0

Customer excellence. Very nice people. I have used them twice now and this will be the only U-Haul I will go to.

Susan F. 
Rating:
5.0

None

Jeffrey C. 
Rating:
5.0

Very customer friendly, I will come back to this location and I will refer to my friends and colleagues

Susan F. 
Rating:
3.0

Customer did not leave a comment.

Randel N. 
Rating:
5.0

I have borrowed equipment here several times. All are good.

ANDREI M. 
Rating:
4.0

Rented a truck. Once we finished the paper work. Walked the truck by myself. Got in to leave and it smelled horrible of cigarette smoke. The dash and steering wheel we dirty. Made it home with windows down. Cleaned the inside and sprayed fabrez on seats and headliner. Almost whole bottle! When I returned the truck. Told people about the smell, was told oh we tell people not to smoke. But can't stop them. Horrible customer service.

Maryjane K. 
Rating:
5.0

When I made the reservation on line & had issues, I called customer support & was provided fantastic guidance. Upon arrival to the location I was greeted by a very helpful man Nicolas. I absolutely had a great experience. I was stressed heading to location fearing the trailer wouldn't be there, but it was & everything worked out perfectly. I even returned it a couple hrs early so they would have opportunity to rent it out again if needed. Thank you very much U haul.

Kevin H. 
Rating:
3.0

Customer's need to know that they ought to call in advance to find out where the shop wants the vehicle or trailer dropped off. The parking lot is extremely small, with vehicles/trailers parked in a tandem fashion, and the entrance comes right off of a very busy highway. Any pause in front of the entry causes a person to block traffic headed toward the signal just a 100 feet away. An adjacent side street was used for parking as well, but this wasn't clearly marked and it was a bit of a walk to the shop.

MICHELLE P. 
No reviews have been submitted for this location.

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