Easy pick up and return. Only minor issue was fuel was less than 1/2 tank when it was picked up, so having to fill’er up to start the journey was an inconvenience.
Christopher S
Customer Reviews for Windham Mini Mart Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They always are very helpful!
tim byou have done a good job combining internet booking. cell phone communication and easy pick up and drop off. my only issue on the website was booking labor to load at one address and unload at another. i called the 800# and it was booked quickly.
louis wThere was gas at drop off location, filled beyond the required 3/8 tank, but received invoice with 20 fuel fee. Definately a scam. I don’t believe he even checked the gauge, certainly did not mention anything while we were there. Just slip it in after the fact and hope people don’t notice. UHaul is better than this.
David GGet a stand for the trailer. It was very heavy and hard for us to move over to our vehicle/hitch.
David OTook my info and card info but did not give me any receipt or paperwork to sign for the contract or a pre inspection for damage. was told no need paperwork. after completing paying did not receive anything even a email confirming where I had picked up the equipment.
WESLEY BKeep rachet tie down oiled they were real hard to operate.
ROOKE SCome out hook the trailer up and make sure all the lights work properly. The trailer leaked water from the rain and the floor was drenched, it completely soaked two expensive old master canvas photographic backgrounds.
Robert WI guess I looked like someone who could easily unhook a 6x12 trailer by myself. I could, and I did.
Steve Seasy peasy. good experience.
candy cPrompt courteous service.
David SI was charged $31.50 at the drop off despite getting the U-Haul back within same day with the same amount of fuel if not extremely close to the same amount as when I received the U-Haul. So I'm not sure why he charged me the extra $30.
Sara BVery Helpful service representative. He took the time that was needed to make sure everything was right.
ROBERT KEvery bit of my experience went very well. The person who assisted me was knowledgeable and professional. It is very likely that when I find myself again in need of U-Haul's products and services I will go back to that location.
MACURA DEasy drop off location, friendly staff.
Zachary TThe gentleman at the drop off location helped me complete the equipment return process. It was such an easy process. As far as the equipment; absolutely no issues. The truck ran great and the car hauler was well maintained
Debra CThey made my husband hookup the trailer himself.
E PNice guy who worked there, but gave me no paperwork and didn't explain anything lol. Lack of info made it a confusing experience
Miranda CThe back of truck had trash all over (the renters before didn't clean it) the front center console and front door side pockets were full of sticky pop. There were barely any brakes!!! The cab smelled rotten. There was writing in black magic marker in back of truck with the words "leaks" both sides of truck leaked water. We had to put everything in the center of back causing us to take to take more loads and keeping for two days. Plus the price of the gas and mileage for more trips. I have pictures of everything I just described!!
grger bIt was a great relief needed a truck you made sure I had one
charity sTruck was dirty and not swept out
Alyssa KThis was totally awesome place to get my u-haul trailer and the people there was wonderful!! Very easy to deal with!!
John Ceverything went well was all in order
sarah rThe transmission was awful and probably added an additional hour to my journey. The location for pickup was moved 30 minutes from my home. It was an awful experience altogether
Tamara JHad to go here as the location I reserved the trailer did not have trailer. Would have been nice to receive a discount for the inconvenience.
James HThe gentleman who was there when I first came in, had absolutely no idea what he was doing, he didn't even show me anything about the trailer, and the second guy didnt give me any paperwork upon leaving so hopefully he doesnt screw me over somehow.
Jerod HHorrible! The owner couldn't do a simple contract without calling corporate office of uhaul, then totally screwed up what they had done. Had the wrong drop off location. Changed my rate, wouldn't accept my credit card as payment and demanded cash. I was at the store for over 2 hours and finally got the keys to the truck I needed but he could not print out a contract or receipt after I gave him over 1100.00 in CASH. This man should NEVER be allowed to be a u-haul agent in any way. Truck was filthy inside and out. Had 53000 miles on it but ran like it had a million miles. Brakes weak, wiper blades flapping in the breeze...a total disaster.
JAMES SThe workers were very nice and fast.
Terry PThis wasn’t the original pick up location, the original pick up location ended up contacting my alternate contact and sending them a text message instead of myself. When Uhaul didn’t receive a reply from my alternate contact the truck was made not able to be picked up until the next day. This caused delay and had to use the above location as the pick up site which was 20 miles away. The pick up time listed on the reservation was 630 which would have been plenty of time to pick up at the store location. This was a horrible experience picking up the uhaul in which took way longer than plan especially having a reservation.
Jordan RThe Uhall truck served its purpose and was worth the money but the vehicle smelled so strongly of smoke it made me nauseas.
Jesse BRental agent was very kind, courteous and helpful, I would not hesitate to use this service or recommend to anyone looking for Uhaul. Thank you again for a great experience!!
Renee RGood folks as well The only issue I had was with the movers that I hired from your website. Had to change the time and date due to the closing of my house and they never showed.
daniel rI reserved online at one location and on pick-up day, was told they did not have the truck (a one-way, they only rented round trip there) or the reservation. I was told that the truck was at a different location 20 minutes further away. This information would have been EXTREMELY helpful when making the reservation as I indicated the rental would be a one-way on the online form. Service at final stop was good, just extremely far to drive for what I reserved.
Deborah WThis was not my preferred location. It was out of the way. The gentleman there however was very accommodating due to the circumstances.
Diane FThe manager and the lady that worked with us were very kind. It took a few minutes the day we picked the truck up, and he was very nice, and felt bad that we had to wait. They were very helpful, and it helped to make a stressful move easier for us.
AUDREY Mfriendly and efficient.
DAVID VU haul needs to meet more requirements for there customers. I had to drive out my way to pick up a truck that they said would be at my closer location
Martha EMan behind the counter didn't know what to do and the u-haul rep wasn't available until the following day. We were then charged a fee (placed against my credit card without prior approval) for dropping off the equipment at a different location. It was dropped off per the email confirmation received. Your fault and I paid for it. Not acceptable!!
thomasconnie pThe attendeant claimed that his computer was malfunctioning and he had me use his phone to call the local Uhaul branch and complete my transaction. He was pleasant about the whole thing and I have nothing negative to say about the attendant.
John GI think I might have been the first mobile user to check in, but more preparation for that would make it perfect.
Garrett Mexperience was great and efficient no improvement needed
Debi H