Customer Reviews for Windy Flat
(U-Haul Neighborhood Dealer)

966 reviews

3131 San Pablo Dam Rd   El Sobrante, CA 94803

(510) 758-5743

Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(510) 758-5743

3131 San Pablo Dam Rd
El Sobrante, CA 94803

Services at this Location:

Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I've used this location several times. Each encounter the staff has been friendly and efficient!

APRIL H. 
Rating:
5.0

10 out of 10! Excellent service!!!

Amanda M. 
Rating:
5.0

Customer did not leave a comment.

PRESLEY S. 
Rating:
5.0

Customer did not leave a comment.

JERRY P. 
Rating:
2.0

Our location was changed multiple times before our pickup. We did not receive all of the equipment that we paid for.

HORACIO U. 
Rating:
5.0

Great bunch of people!! Hands down the best Uhaul experience I have had. Keep up the good work guys!!!

PABLO R. 
Rating:
5.0

GREAT customer service!!!! Thanks James for taking care of our move. You made the day that much easier!!

ERNESTO R. 
Rating:
3.0

The truck hadn't been cleaned before I picked it up. There were crumbs on the floor and the dash. But I was only using it for a couple hours so it really didn't matter.

Stephanie H. 
Rating:
5.0

Customer did not leave a comment.

JAMES J. 
Rating:
5.0

Customer did not leave a comment.

PAUL O. 
Rating:
5.0

Customer did not leave a comment.

Kim C. 
Rating:
3.0

Customer did not leave a comment.

SARAI S. 
Rating:
5.0

Customer did not leave a comment.

VICKI J. 
Rating:
5.0

Customer did not leave a comment.

Greg K. 
Rating:
3.0

Customer did not leave a comment.

ULYSES E. 
Rating:
4.0

Customer did not leave a comment.

KAUSHA J. 
Rating:
4.0

Customer did not leave a comment.

JOHN H. 
Rating:
4.0

James help us with our rental. He has great customer service skills. He was very thorough with explaining the policy. There was another worker there(don't remember his name) who help pulled out the truck for us. Great team work. Overall, they made our rental experience very pleasant. I would without a doubt rent again from that location.

NAI S. 
Rating:
5.0

Customer did not leave a comment.

Ronald S. 
Rating:
5.0

Customer did not leave a comment.

ARMANDO M. 
Rating:
5.0

Great and friendly customer service! Very thorough in explaining all details of driving the vehicle, returning the vehicle, things to look out for, etc. I would come here again.

GUADALUPE M. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY M. 
Rating:
5.0

Customer did not leave a comment.

MARK W. 
Rating:
5.0

Be sure the equipment are clean.

RENATO B. 
Rating:
5.0

Customer did not leave a comment.

Stuart M. 
Rating:
5.0

Customer did not leave a comment.

Larry H. 
Rating:
3.0

The truck supposed to be 15" and gave us 10" and they said the gas is also full but when I check it before I leave not even half. So dirty inside the truck too much gravel and dusty that made my allergy worst.

NIXON M. 
Rating:
5.0

The Team at Windy Flat were great. Superb customer service, prompt and easy check in,easy after hour drop off. I had a great experience overall. I will be doing business with them again. Thanks

WILFREDO A. 
Rating:
5.0

Everyone there was very nice & helpful. Great team

MICHELLE H. 
Rating:
5.0

Both gentlemen in the office were exceptionally helpful and nice.

BARBARAMARIE J. 
Rating:
4.0

Great customer service 100%

ROSALIE D. 
Rating:
5.0

The guy who helped me out - sorry, I meant to enter this the same day and forgot, so I don't remember his name - was fantastic. Very friendly, explained everything up front & clearly. This was a great experience, wasn't expensive/didn't make me feel gouged, and got the job done well. I'd definitely recommend this place to friends & family in the future.

Jonathan D. 
Rating:
4.0

I will Return!!

THOMAS W. 
Rating:
5.0

Customer did not leave a comment.

TRIPT K. 
Rating:
5.0

Customer did not leave a comment.

CARLOS S. 
Rating:
4.0

Customer did not leave a comment.

NICOLE C. 
Rating:
5.0

Customer did not leave a comment.

Ronald S. 
Rating:
5.0

Friendly and personal customer service!

Julianna P. 
Rating:
5.0

Customer did not leave a comment.

TERRENCE H. 
Rating:
5.0

The experience was great-easy!!!

LEEANNE A. 
Rating:
5.0

Truck turn signals didn't work and steering was wonkie. But the rental process was smooth.

Scott Y. 
Rating:
5.0

Everything was AMAZING!

Milo M. 
Rating:
5.0

Customer did not leave a comment.

KAITLAN W. 
Rating:
5.0

Nothing, the truck was spotless, smelled great, very friendly worker, he gets 5 ⭐️ From me👍🏽

Georjeana M. 
Rating:
5.0

Excellent service always going to come to this location when I need a U-Haul friendly staff knowledgeable and speedy service none better

SUZANNE C. 
Rating:
5.0

The folks here came thru for me. We had a moving company scheduled to pick up our stuff and take it across country. They were awful, doubled the agreed contract price before they got out the truck. We went with uhaul instead. Got a truck and moved our stuff into a pod instead. Staff at uhaul helped us with a last minute truck and were friendly and helpful. Great job windy flats crew!!!!

DONALD P. 
Rating:
3.0

Customer did not leave a comment.

Glenda G L. 
Rating:
4.0

The staff was friendly, helpful and accommodating. My only complaint would be that I wish I had been charged when I brought the van back and told them I had crossed a bridge, they could've charged me for it then. Regardless, I had a very good experience.

VIVA C. 
Rating:
5.0

Customer did not leave a comment.

CHARLES G. 
Rating:
5.0

I love the app non contact check out

Naima A. 
Rating:
5.0

Customer did not leave a comment.

LOREN M. 
Rating:
4.0

Improve the parking arrangement for customers leaving their vehicles.

TRAVIS L. 
Rating:
4.0

Customer did not leave a comment.

ARNEL T. 
Rating:
5.0

Customer did not leave a comment.

Derrick R. 
Rating:
5.0

Customer did not leave a comment.

rebekah A. 
Rating:
4.0

The customer service was great. The truck was a little beaten up.

BRITTANY T. 
Rating:
5.0

Customer did not leave a comment.

Fidel B. 
Rating:
4.0

Had a little difficulty with rear roll up door getting stuck in open position making me late for turn in the following day. Company was gracious not charging me a late fee.

THOMAS W. 
Rating:
5.0

Quick and easy. Will use again.

LEA W. 
Rating:
5.0

James set up my appointment and was very helpful and professional. When I arrived the next day I was promptly greeted and set up with the truck I had reserved. The employees were all very friendly and helpful. Highly recommended!

kaitlin M. 
Rating:
5.0

Great service.

Alfredo M. 
Rating:
2.0

This location may or may not typically accept after hours drop offs. There was not a clear location for me to do so, and there was no lock box where I could leave the keys. At the beginning of the next business day the owner of the facility called my phone 10x asking where they keys were. I explained they were in the vehicle since there was no other safe place to leave the keys. Being more clear about expectations would be good.

BRANDON H. 
Rating:
5.0

Best Uhaul I have ever been to hands down!! I'll never go to another Uhaul. Thanks guys!!

MICHAEL M. 
Rating:
4.0

Convenient to the El Sobrante, San Pablo area.

Jon G. 
Rating:
3.0

My service was a little confusing. I reserved online for this location and I get there and I am told that I did not have reservations there and that uhaul should have contacted me. Well I did not like the fact when I got a hold of a representative that had contacted me after my scheduled time, I am told that my reservation is way out in East Oakland. That is way out my way and out of my time schedule for the vehicle. At windy location just so happen a van was returned before leaving. I asked could that be rented and they were able to rent it. Without that being able to happen. I would not have been able to do what I had to do with the rental. This made me unsatisfied with using online service for a rental. I would not recommend booking on line.

DESIREE C. 
Rating:
5.0

Customer did not leave a comment.

KHAMVONG O. 
Rating:
5.0

The truck i received was very clean and very well maintained. The customer service was excellent and the staff answered all my questions.

VERA M. 
Rating:
5.0

Nothing everything was awesome

CHARLES T. 
Rating:
1.0

The person who was helping me and everyone else in the “office/store” we're not wearing a mask or socially distancing when talking to me and showing me the truck. I did not feel safe however I needed the truck since that was the only one left in the area. Definitely will not be going back.

Hilbert E. 
Rating:
5.0

Customer did not leave a comment.

THEA K. 
Rating:
5.0

Customer did not leave a comment.

Griff W. 
Rating:
5.0

This is the second time I rented a truck in this branch. The staff have great customer service. They're very helpful.

OLIVA A. 
Rating:
5.0

Continue staying consistent with your high quality of service. Thanks

GARY P. 
Rating:
3.0

Customer did not leave a comment.

SHAILESH S. 
Rating:
1.0

I requested dolly but don't was in truck. I paid for that and you don't refund me

Cicero S. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN G. 
Rating:
5.0

Customer did not leave a comment.

christopher H. 
Rating:
5.0

Customer did not leave a comment.

KAREN T. 
Rating:
5.0

Nicely, I love this location, high quality ♥️♥️🥰

PERLA L. 
Rating:
5.0

Customer did not leave a comment.

william Z. 
Rating:
5.0

Customer did not leave a comment.

FRANTZ J. 
Rating:
5.0

Customer did not leave a comment.

Sally M. 
Rating:
5.0

Your staff at Windy Flat are exhibited excellent customer service. From Amanda on the phone to gentleman at the desk. Seem like genuinely kind people. Take great care. -Ani

ANIEBIETOBONG E. 
Rating:
5.0

Very friendly staff and convenient location

IVY W. 
Rating:
4.0

The mirrors were dirty but that was easy to clean at the gas station. When you're not accustom to driving a big truck it's just another obstacle if it's not easy to see out the side mirrors. There was a Tow light on that took us half way through the trip to see that there was directions on how to turn that off. A quick check by Uhaul hosts would have taken care of that. Otherwise, super nice front office and very helpful on the phone. Thank you all!

julie K. 
Rating:
5.0

Very good service. Rented from them years ago. They just get better n better.

LOUIS M. 
Rating:
5.0

Customer did not leave a comment.

Susana G. 
Rating:
4.0

Customer did not leave a comment.

Kendra W. 
Rating:
5.0

Customer did not leave a comment.

Almaree D. 
Rating:
1.0

The van was not cleaned from the last trip. No one in the office bother to at least clean the cab knowing this is required, especially during the pandemic. No note was made of this in the contract. When I returned it they said I left dirty and when I explained what happened they still didn't believe me. They don't wear masks in the office and a woman was kissing her dog on the mouth that was the office. Worst U-Haul I have ever been to in the US.

McKinley W. 
Rating:
4.0

Customer did not leave a comment.

Matthew G. 
Rating:
5.0

As always, very friendly, courteous and profecional. I love WINDYFLAT

JOSE N. 
Rating:
5.0

Customer did not leave a comment.

Clinton W. 
Rating:
5.0

Customer did not leave a comment.

gary M. 
Rating:
2.0

This was our first experience using Uhaul. No space for our car while we used the uhaul, was provided no instruction about after office hour drop off, and were overall not helpful at all.

Ethan S. 
Rating:
5.0

Customer did not leave a comment.

JOSE M. 
Rating:
5.0

The stuff was so Freindly. And I had good experience.

suliman K. 
Rating:
5.0

I needed a moving truck with a mother's attic at least, the van was too small and we had to make extra trips that costs more money and more time. The staff was very friendly, personable but professional.

Luecreasia D. 
Rating:
5.0

Customer did not leave a comment.

LESLIE P. 
Rating:
4.0

I took off a star for not wearing a mask during a pandemic.

Ernesto U. 
No reviews have been submitted for this location.

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