The staff member at this location was quite challenging to communicate with. He seemed to be entering incorrect information and confusing my details with those of the driver. Additionally, he failed to mention until the end of our interaction that there were no appliance dollies available on-site. He informed us at that point that he had removed the dolly order from the contract and then gave us the keys, directing us to the truck's location. He did not provide any guidance on how to conduct the walk-around inspection using the app or a text message link. As a result, we took our own videos and photos of the walk-around procedure once we reached the truck. It was not until we were at least 5 minutes away from the premises that we received an automated text message containing the link for the walk-around inspection. Sadly, when I briefly viewed the photos, I encountered an error message stating that I needed to be at the U-Haul address. Although I only had a quick look at the photos, I did notice that they were taken at a different location that seemed to be a vast U-Haul yard. Considering the potential for substantial fees for any damages, I would certainly have appreciated the opportunity to approve or dispute the photos if it had been offered.
Jordan M
Customer Reviews for Winks Convenience Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Exterior of the vehicle was filthy and covered in mud, gas cap was found open when I arrived for pick up, mobile pick up took 45 minutes to work because the app was absolutely terrible. Only saving grace was the location and the people at the store were so helpful when I returned the vehicle
Andrea MMy rental date / time was 29th Dec, 2023 at 11:55 a.m. and my return date / time was 30th Dec 10:35 a.m.. The charge was 2 days, Unbelievable! Can someone explain to me why I was charged for 2 days (48 hours) if I had the vehicle for less than 24 hours? By the way the Conviniance Store ( U- Haul representative) open at 10:00 am
Jorge PLockbox was on the wrong vehicle which took four service operators to solve.
Layn KIt was fine
Kenneth MPerfect neighbourhood dealer with great customer service.
PAUL MExcellent customer service and communication.
Norm LNothing
MOHAMED EExcellent customer service. Excellent experience.
Augusto BOwner was very helpful. The rental process was worry free and I will use this location again.
Laura KThis is the best!!!
Bob Mthe fellow managing this site is a great help.
Skip CI reserved a dolly but the location didn’t have one when I picked up the truck
Melody CThe truck was not clean when we picked it up. The location was good but the inside of the building was very run down
JENNA CSpeedo is in MPH. Difficult to go at correct speed when used to KPH
ann kThe fellow who rented us the truck was efficient and friendly.
Patricia QThe lock was very sticky and hard to open.
Daniel OGood experience. Helpful owner and truck served its purpose.
ALISTAIR JThe staff was very friendly and helpful. The pick up and return process was very smooth.
Jack HThe man who provided the service was excellent He was professional, helpful & so gentle
Mohamed ATwo things. I booked a dolly and was told on checkin that you can’t actually book a dolly. I’m confused how you can take reservations for a dolly and have no way to track them. Also the gas was at a 3/4s of a tank. How am I supposed to try and refill the gas to a guess. Tanks should always be full that’s standard in all rental vehicles
Jaime SN/a
NAVROZ KWhen I started Up the Uhaul the flashing light on dashboard stated right tire low and to be filled promptly. The tire looked ok and I only had 5 miles to go. I informed the attendant at drop off. The equipment was clean .
Shari HI booked a vehicle for 10am and it showed up 90 minutes late. ... so, not great.
Jeff HLeft rear tire and right front tire airpressure low
Jeongjoon HI’ve already rented twice from this location in the last 2 months and the agent has made the process and experience very smooth and pleasant. Highly recommend. Thank you!
Justin TI was quoted $.79/km but paid $1.27. I did not notice this until after the receipt was emailed to me. Seemed sneaky to me. Was not significant money so it's only about the principle.
Larry ZThe location hours. Opening earlier would've allowed some support with a frozen lock or a place to warm up in -18 C weather, but otherwise it was a very good experience once I was able to access the truck. Friendly service. Would definitely use these services again!
Michael RThe front brakes on thins unit need to be checked. Steering wheel wobbles/vibrates when brakes are applied.
Sean GWE VISITED ANOTHER U-HAUL LOCATION FOR DROP OFF PRIOR TO THIS ONE AND BOTH NO ONE WAS THERE!!! WE THEN HAD TO DRIVE ACROSS THE WHOLE CITY TO THIS LOCATION WHICH PUT US WAY BEHIND SCHEDULE!! AND THEN U-HAUL HAS THE AUDACITY TO CHARGE ME $42 FOR BEING LATE!! THATS FUCKIN BULLSHIT IF YOUD HAVE ADVERTISED THAT WE COULD DROP OUR TRUCK THERE THEN AT LEAST HAVE SOMEONE THERE. I DEMAND A REFUND OF THE $42!
Jeremie LKim from the haul Deerfoot storage was delightful to work with. Such a superb service. She is knowledgeable, helpful, double-checked on us if we need anything else and best of all she has a cheerful attitude. Moving is stressful but upon seeing her, it made my day less stressful
brad MTruck was ok but not clean. Covered I in mud on the outside. Did not affect my use of the truck.
James MFirst thing is the app didn't work, (Asked me to take a selfie, and it wouldn't let me). I did have to contact U-haul by phone and the assistant was very helpful. There should be instructions specific to each location. (I.e where to leave the key if you are returning after hours). When i did return the vehicle, i was informed that the fuel amount was not sufficient, even though i showed a picture of the fuel gage when i picked up the vehicle and also when i returned it. Again, i was not able to verify the fuel amount as the app didn't work. It would be better if you had to fill the tank all the way instead of trying to estimate where the gage should be. I will consider other options when i need a moving vehicle.
Sibu JThe truck has to be started with 2 tries and the check engine light stayed on. Vendor said to drive it that way.
Jocelyn WDid self-checkout/return. There was no drop box for the key
Kaloni MI would recommend the location but not the nit that I got. The convenience store owner was awesome but the unit was mechanically deficient.
Clive LI brought the truck in 10 minutes late and I was charged for an entire extra day.
Bryan SService was good but slow. Only opening at 10am wastes a few hours of the day.
William MThe lady that helped us was amazing props to her. Only thing is the Uhal process itself. I think the app and the start up process could be improved / streamlined
Aidan PThe service at the store was exceptional. U-haul's system, however, seems to have plenty of margin for improvement. I tried to rent a 15-footer (standard) truck 2 weeks earlier and it was not possible.I settled for 10-footer, but when we arrived in the store, there was a 15-footer parked and locked. It was not available in the system.
Agustin ASadly, the unit had no covers, blankets and I used my own. Great location and service.
robert STake locations that are no longer open off the website
PETER HI did everything on line and the location still tried to redo all the work. A quick key grab and drop took 15 minutes each time after doing it all online. No point in using the online tool.
Jeffrey BBest service and very friendly!! Highly recommended!!
Charlie CEnsure the previous customer's items are cleaned out of the cab (rental papers, masks). Overall it was a great rental with 10/10 customer service.
vaierie wSuper friendly & helpful staff. Truck was very clean! This will be my first choice if I need to rent another moving truck.
Glen MEverything was perfect! I can’t think how you could improve any of my past three rentals. The rental person was great and she should be commended.
Douglas FThe only complaint I have is that I booked it for Thurs 6pm to Fri 6pm and when I got there to pick it up he told me I needed to have it back by 10pm that night, that is was booked for someone else for the next day. I told him I booked it for 24 hours and that the people helping me load weren't even coming until the next morning. At that point he should have just realized they made a booking error and dealt with it after I left, he argued with me about it too much. In the end he said I could have it for the 24 hours but it should have gone smoother than it did.
Jacqueline LFriendly, competent and expeditious service
Douglas FI think starting with a full gas tank would be good although there was much more than enough gas for my trip.
wayne dTruck surged and gear up when at idle. Truck box not clean.(not cab) location had vehicles not prepared for inspection nor walk around was done
Alexander WEverything was excellent, on time, very helpful, they even offered a hand to move! Amazing service overall!!
Sergio LExcellent service, fast, reliable, and easy. Mr. James, the young man who attended me, was remarkable. Thank you The couple helpers assigned were excellent as well, Mr. Alex and Chris. They were respectful, careful, and made a clean job. Thank you once again
Magaly CCheck in process was horrible. App did not work on Android. Had to wait on hold twice for over 30 min each time. Fix the app it's terrible
Larry GExcellent service
Ali S