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tawfiq n
Customer Reviews for Everfresh Fruit Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing, I continue on this
Jim SVery helpful
MOHAMAD AThey are very good very great services
HAIDAR AThe employee was very nice, but pick up took forever even though we had a reservation. It’s not clear where to go as it looks like a normal grocery store. Finally when we did get the truck, it smelled like cigarettes and there was trash all over the inside and the uhaul as well from the previous person. Obviously no one bothers to look inside between rentals - we had to clean up the whole truck before loading our own stuff in. Plus when we got it, it only had 20 miles to empty. That would barely get us home much less moved to the new house. Obviously we would have had to fill it up after, but still… what a way to start the already late day.
Madelyn DWas promised a Dearborn drop off location and U-Haul coordinators were changed on me last minute trying to have me drop off in detroit, took talking to multiple reps including a manager who all said I’d be charged extra for dropping off in Dearborn, which made no sense if we had all ready predetermined a drop off location. Recommend reassessing how these situations are handled because their customer service was difficult to deal with. U-Haul personnel on location was very kind and helpful though.
Angel TThey took one hour to hand over truck.. he is on phone all time and did all other business except this one. we booked small truck .. they said they cant give small one and gave a big one & charged for a big one..
nearesh nRequested equipment that was not available at the time of pick up. Very disappointing considering we were depending on the dolly for the move
Maryam EThe day before, I scheduled a mobile pickup for 4pm to 10pm. I showed up at 4 and logged in. To my surprise, the website said that i needed to do hand delivery. I went inside and the u-haul part of the store was closed and the guy was gone. Nobody could assist me. They called the u-hual guy 'Mo', and he argued with me saying that i should have seen his hours. I argued back that I had selected mobile pick up so it should not have been a big deal because they have a Dropbox. He also told me to go to a different location to find another. I had a crew of movers with me and did not have time to try to find another one. He eventually came back, and when he got here he was completely clueless. He tried to schedule me a new rental.. I told them I already had a reservation and the vehicle is sitting outside.. I had to show him what to do on his computer to find my reservation. Eventually, I got the key and was able to go.. What should have been 10 to 15 minutes took over an hour.. Please know, I have rented u-hauls many many times and this is the worst experience I have ever had.
Ryan C