The service was amazing and very friendly however the recent significant increase in mileage rates is pretty pathetic and seems just set out to gauge customers which is very disappointingJeffrey E.
Customer Reviews for Winnipeg West Truck & Trailer Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.RICHARD S.
I booked my pick up and drop off at different locations. I showed up the morning of to the location I picked and the site told me then I was at the wrong place. When I went to the second location and was confirming my order with the girl behind the counter she asked when I would be returning it there. I said I was dropping off at a different location close to where I was moving. I was then informed I had to bring the truck back to this location because it was out of town. Why even confirm my reservation if you changed the whole thing on me? I had to pay 25 extra km's to bring it back. The girl behind the counter was very nice.Jenna N.
Excellent friendly service, everything worked out as expected.Roy B.
I was charged an extra admin and late fee even after we agreed that it was OK for me to return the trailer after hours (this location closed at 6PM) but within the 8hr rental time I requested. The extra fees were not agreed but the location still charged the fees. I contacted them and they passed my enquiry off to someone else who never returned my message.Jean-Claude D.
Customer did not leave a comment.EDWARD G.
when i picked up the truck i was told the walk around was done i went out checked the fuel and left i dropped it off went to the website followed the evening drop off instructions. and was ripped off $20. this is why people say the things they do about you. why do you constantly act like parasites. i didn't charge you $20 to do the walk around with out me present.Fredrick T.
Customer did not leave a comment.TERRY W.
Customer did not leave a comment.DOUGLAS H.
Customer did not leave a comment.Jason N.
For improvement I would like to see a choice for the trucks you have, as this Ford truck I rented gave an awful ride you can literally feel every bump in the road empty & loaded!! I wasn't a fan of this truck!!Jerrold P.
This was my first time using UHaul, and I was impressed by how easy and relatively inexpensive it was to rent a covered trailer. I'll definitely be considering this again if I need to move a lot of things, wayyyyy worth the price versus the stress of packing my vehicle to the gills. Appreciated that the pickup and dropoff were also very easy.Cory M.
Felt i was over charged. Yes i was 1hr late on returning the vehicle but 125$ for 5 hrs is ridiculous.TODD K.
Customer did not leave a comment.Kaylie M.
Convenient location and helpful staff.David M.
U-Haul ordering system is the worst on the planet! How dare you disorganized people make me pick up the truck over 2 hours away and drive it back when I ordered a 1-way truck drop off from the city I was in!! I have class an insanely busy life! Plus I coordinated this move with 5 other people to help me! The agent that called me was then blaming me for their screw ups and trying to tell me that I didn't make a reservation - but a "request". Next time I'd rather pay $500.00 for great service than booking your trucks! A horrible and rediculous experience when my stress levels were already at Max!!!SHONDELL B.
Great service! Such nice people working here. Headingly isn't the closest location and i would drive the distance to go back.Jessica R.