Customer Reviews for Winnipeg West Truck & Trailer Rentals
(U-Haul Neighborhood Dealer)

118 reviews

300 5540 Portage Ave   Winnipeg, MB R3K0X7

(204) 515-0770

Office Hours

  • Mon–Sat
    9 am–6 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(204) 515-0770

300 5540 Portage Ave
Winnipeg, MB R3K0X7

Services at this Location:

Office Hours

  • Mon–Sat
    9 am–6 pm
  • Sunday
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

There wasn't anyone around when we got there. We had to yell to get someone's attention. After that it was good.

Mariah J. 
Rating:
3.0

on line booking system was a disaster in that the trailer I ordered was supposed to be at the McPhillips location for 8:00am. When I got there, it wswhat I wanted not there. They told me I had to go to headingley as the trailer had defects and I needed a different trailer. I went to the Headingley location and they made me give them all the same information I gave them on line 3 days earlier. So there was absolutely no savings in booking on line. Luckily, Pattie and Baldy at the Headingley location were great and they got me on my way with a trailer in due course. But the on line booking system leaves a lot to be desired.

Reg W. 
Rating:
5.0

Customer did not leave a comment.

Chad S. 
Rating:
2.0

Customer did not leave a comment.

Chris R. 
Rating:
3.0

Customer did not leave a comment.

Patrick S. 
Rating:
5.0

Customer did not leave a comment.

Rob M. 
Rating:
5.0

Excellent staff, very friendly and helpful

GERHARD S. 
Rating:
5.0

excellent friendly customer service.

Blair W. 
Rating:
5.0

Customer did not leave a comment.

Jenine B. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
4.0

Customer did not leave a comment.

Jacobo B. 
Rating:
5.0

Customer did not leave a comment.

Michel D. 
Rating:
5.0

Customer did not leave a comment.

Cheyanne R. 
Rating:
4.0

The online ordering is convenient but chaotic - possibly because it was the start of a summer month and a long weekend so the location where the trailer was available was only confirmed by phone afterwards - a bit odd. Then i received an email confirming my initial trailer at a different location even though i was told by the phone salesperson that no trailer was available at that first location. confusing. This location in Headingley was great - very courteous, and helpful and easy to access with lots of room to backup a trailer.

Dean H. 
Rating:
4.0

Customer did not leave a comment.

Leanne M. 
Rating:
5.0

Customer did not leave a comment.

Brian H. 
Rating:
5.0

Customer did not leave a comment.

TRACY H. 
Rating:
5.0

Staff very friendly, and our drop off was a very easy process!

Cameron B. 
Rating:
5.0

Customer did not leave a comment.

Monique G. 
Rating:
3.0

Customer did not leave a comment.

David Raynald Jo M. 
Rating:
4.0

Cleanest Uhaul truck I've ever gotten. Not as many furniture pads as I ordered were available, so dealer made adjustments on the spot. Dealer was super friendly and helpful!

Greg T. 
Rating:
5.0

Customer did not leave a comment.

Karen D. 
Rating:
2.0

Uhaul changed my pickup location to be in an entirely different town. I had to drive 45 minutes to pick up the trailer versus the 10 minutes I would have driven with my originally chosen location. Then when I picked up the trailer, the lights weren't working and the door wouldn't close because the ice hadn't been cleared away from it. Very unhappy with my overall experience with Uhaul.

Alison H. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
2.0

No one was there to help us at our appt time. When they showed up they seemed to not know what was going on. Truck was dirty and the door was Iced shut. There was unnecessary and unrequested equipment in the truck, blankets and a trolley which were in oir way.

Jason D. 
Rating:
1.0

This is not the fault of the authorized dealer. This has everything to do with terrible uhaul customer service and lack of training towards their dealers. The tires were bald and in winter driving conditions something like that needs to be checked. It was also indicated that we needed a truck within the city as we had no vehicle or way of getting out to headingly, when this was relayed to the customer service rep she said “i don't know, make friends” as a way of getting out there to be able to pick up the truck. Uhaul has become an absolute joke.

AVERY Y. 
Rating:
1.0

Show up and had to wait 10 minutes for staff member to get out of the bathroom. They them had to find the Uhaul ipad. Then it wasn't charged. The trailer was in the snow and had to shovel out. The knob to tighten the hitch was frozen. Staff member could get it loose. I ended up hitting it with a hammer to get loose. The back back latch was also frozen and had to be hit with hammer. After leaving, I drove the trailer to my house (15 miles away) and discover a flat tire because one of the brakes was iced up and tire didn't spin entire drive. I ended up using my van for multiple trips instead of the trailer because the trailer was getting repaired. I still had to return the trailer. I was told I would get a refund, but it never happened..... A couple days later I book a trailer again. I showed up at 5:45 PM (the location was supposed to be open until 6) The place was locked. I banged on the door, but no one was there. This really screwed me over. I rent from uhaul at least 10 times a year. This is the absolute worst location. I will never book with them again. Which sucks because they are one of the closest locations to where I live. I will also continue to tell everyone I know that this location is an absolute joke and screwed me over 2 times in a row.

ALEXANDER S. 
Rating:
5.0

The whole online booking process is weird, even with a lot of detail info on the website. When I booked a trailer for longer than 3 days, I was informed that someone would call within 24 hours to confirm. With no call coming, trying to call the locations is impossible. No one answers the phone. So I went to one location that guaranteed the equipment, signed a contract with them, only to be told to go to this location to pick it up. Confusing!

Andrew J Neale A. 
Rating:
5.0

Very happy with experience. Last minute decision and very accommodating to us in spite of that.

Christopher W. 
Rating:
5.0

Good friendly service.

Jean Paul D. 
Rating:
5.0

The people at this location were awesome. However the unit rented had a door that wouldn't close once opened. I had to remove the cable from the upper spring in order to close it. Also I wanted a one way and haul was unable to provide one. I had to take a local rental and return it to the same location. This caused me to have to travel back from sk to return it!! NOT IMPRESSED! The last time I booked a trailer for a move it was that the location when I arrived and the people at that location couldn't provide me with what I needed. I never ended up with a trailer!! AGAIN NOT IMPRESSED! Uhaul needs to do better!!

Darrell B. 
Rating:
2.0

I want to start by saying the pickup location was fine, but it's the last place I would've picked due to the fact it was the complete opposite side of the city from where I initially wanted my pickup to be. I'm very unhappy with the customer service representative I spoke to on the phone, I explained to her that the website said there was a truck available at my requested pickup location when I booked it online. I got an email 3 days prior to moving saying there were in fact, no trucks available at that location and the only available rental was the opposite end of the city adding more than tripling the distance and doubling my cost. The short notice left me with no choice but to go with Uhaul despite the inconvenience. I called customer service and the woman I spoke to wasn't receptive to my problem and brushed me off saying tough luck, you want the rental or not? There isn't anything else available in the city. The speed she responded with, led me to believe there's no way she could've checked that. At the very least she could've double checked and been a little more sympathetic.

Jarret C. 
Rating:
4.0

Everything was good

Evan C. 
Rating:
5.0

The trailer was fine, BUT the fact that the pickup and delivery point was changed 4 (FOUR) times and then the final pickup and delivery location was 2 (TWO) hours both ways is not acceptable. Having to drive a total of 4 (FOUR) hours total is very discouraging, with the price of gas very poorly time management on the booking dept. Also dealing with the Manager on this matter was a waste of time.

Lorraine B. 
Rating:
5.0

Great place to rent from

Ryan Z. 
Rating:
3.0

No happy with the equipment. Did what I needed it to do. Thanks

LES K. 
Rating:
5.0

Great location as it has a large parking lot which is easier for bigger trucks. Gas station on site.

EARL K. 
Rating:
5.0

Employee Craig was extremely helpful, friendly and offered great advice. My first time using U-Haul, it was a great experience.

Debbie J. 
Rating:
4.0

Customer did not leave a comment.

Ted H. 
Rating:
5.0

Customer did not leave a comment.

Jennifer D. 
Rating:
4.0

Customer did not leave a comment.

Rick M. 
Rating:
5.0

Friendly, helpful. Awesome experience with this location.

Blair L. 
Rating:
5.0

Customer did not leave a comment.

DEREK L. 
Rating:
5.0

The gentleman who assisted me was very kind, friendly and helpful! It was the best uhaul experience I've ever had.

Cindy R. 
Rating:
5.0

You pretty much do it all perfect now. Rental ready, paperwork in order, quotes are precise and reasonable.

Darcy L. 
Rating:
3.0

Passenger side trailer tire looked low when I picked it up. I asked if tire pressures were good. They walked around the trailer kicked each tire and said “your good to go” Later that day I check tire pressure and it is below 30 lbs. I inflate to recommend 60 lbs. Next morning check tire pressure it's below 30 lbs. Phone Uhaul who sends me to Kal tire to get tire changed. Approximately 3 hours later I get out of there and and start my 20 hour drive 3 hours late. This could have been avoided if location would have actually checked the tire pressure. I was going through mountains to West coast so was not taking a chance on tire losing 30 lbs in a few hours.

Brad F. 
Rating:
4.0

Customer did not leave a comment.

Warren C. 
Rating:
4.0

Customer did not leave a comment.

Alex M. 
Rating:
5.0

Spencer was great to deal with!

MIKE G. 
Rating:
5.0

Customer did not leave a comment.

Randy Y. 
Rating:
5.0

Customer did not leave a comment.

Denis G. 
Rating:
5.0

Just continue to have Craig as your on the site lead person. Thank you, James Moore and Staff.

Jim M. 
Rating:
5.0

The service was excellent. Would definitely refer to friends.

Cynthia T. 
Rating:
3.0

I dropped off after hours so no one was there. Easy to see where to drop off the trailers. I used the app to complete my drop off.

Colin C. 
Rating:
1.0

Driving back to Headingly to drop off our truck took over an hour & 1/2! With gas prices the way they are, that was totally ridiculous! Why was it not possible to drop it off at the Waverley location? There is something fishy about that, I'm Sure!

Carole T. 
Rating:
5.0

The trailer we rented had a flat tire but the guy who ran the place was very nice and helped us quite a bit.

Cheryl B. 
Rating:
5.0

Customer did not leave a comment.

graham N. 
Rating:
5.0

Customer did not leave a comment.

Paige S. 
Rating:
5.0

The manager was very friendly, and listened to my needs. I was very pleased with the service I received.

Kerry G. 
Rating:
5.0

Customer did not leave a comment.

Moshin B. 
Rating:
5.0

Understaffed but reception was kind and helpful.

Mikhayala T. 
Rating:
3.0

The key box for drop off was difficult to find. I recommend moving it closer to the door or having an accurate photo on the webpage where you can “click to see”

Douglas S. 
Rating:
5.0

Customer did not leave a comment.

Brenda F. 
Rating:
5.0

Fantastic experience , staff was phenomenal.

Chaysen H. 
Rating:
4.0

Just put a bigger u haul sign by the car wash. Had trouble locating it. First time there. Other than that great service. Thank you.

Dennis K. 
Rating:
5.0

Customer did not leave a comment.

Roy S. 
Rating:
3.0

Customer did not leave a comment.

Xyla W. 
Rating:
3.0

Hard to find The service gentleman was nice

Robert R. 
Rating:
5.0

In our experience, the best customer service at this uhaul location.

Terence M. 
Rating:
2.0

Customer did not leave a comment.

Haseeb M. 
Rating:
3.0

There was wrong fuel gauge mentioned before departure which was not addressed properly, resulting about more than $100 wasted. Really disappointed . I mentioned this issue to attendant but he didn't help

Haseeb M. 
Rating:
5.0

Customer did not leave a comment.

Evan B. 
Rating:
3.0

Customer did not leave a comment.

Garett V. 
Rating:
3.0

I would give this location a 6 out of 10 at best.

Jackie L. 
Rating:
5.0

Customer did not leave a comment.

Ralph I. 
Rating:
5.0

Guy working was a beauty, had a good laugh about backing up small trailers.

Mitchell F. 
Rating:
4.0

Well done on both ends!

ian C. 
Rating:
5.0

Just say it's the building in the back. I do want to say it was not hard to find.

Jon S. 
Rating:
5.0

the staff were prompt, polite and just amazing

Shannon L. 
Rating:
5.0

Great customer service.

Cynthia S. 
Rating:
5.0

Craig was excellent. quick prompt courteous service.

Kevin T. 
Rating:
5.0

It was a great experience. Friendly service, really helpful, explained everything great. I would highly recommend renting from this location from U-Haul.

Diane H. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Customer did not leave a comment.

Ryan Z. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Daniel R. 
Rating:
3.0

Customer did not leave a comment.

MAIK N. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Customer did not leave a comment.

Margaret S. 
Rating:
5.0

The customer service was Great, Ali is very kind and give me a lot of attention! The wheels of the trailer are a little bit rusty and should be addressed properly.

EVERTON S. 
Rating:
3.0

I had called 2 months ahead of time to request a trailer to be delivered to a location near me, the day before I was to pick up the trailer, I got notified a trailer was available 125km away. I immediately emailed a response back, but got no answer. I looked online and found a number of trailers 30-40km away. although annoying we still picked it up (because there is no other option. monopolies are great :( ). The trailer was from the 60s, and the wheel bearings were howling all the way from Manitoba to BC. making our trip very loud, and uncomfortable(and our gas mileage suffered too). Even though there was newer trailers available, they still gave us the oldest one there. probably trying to get rid of it off of their property. not good.

Henry R. 
Rating:
5.0

Customer did not leave a comment.

Mike H. 
Rating:
5.0

Customer did not leave a comment.

Bi Voli Augustin I. 
Rating:
5.0

Customer did not leave a comment.

Sheldon H. 
Rating:
5.0

Customer did not leave a comment.

MERVYN H. 
Rating:
3.0

The drop off was located 45 minutes away from the drop off location I thought I selected and we ended up getting there after the office closed and had no idea what to do until we called the bell line. The screw connecting the trailer to the hitch was put so tight on the trailer that we couldn't remove it with our hands like the video showed us to and we honestly only got it off because a mechanic next door had a crescent wrench. The whole drop off experience was unnecessarily stressful and frustrating.

Madison G. 
Rating:
5.0

The location was very difficult to find. Signage on Portage Ave would be helpful.

Todd H. 
Rating:
5.0

Customer did not leave a comment.

Linda F. 
Rating:
2.0

Slow service to pick up vehicle. Booked a truck 3 weeks in advance and had the booking changed 2 days before moving day, which caused us to scramble to get a location and truck size we needed.

CLAYTON S. 
Rating:
5.0

Customer did not leave a comment.

Tim B. 
No reviews have been submitted for this location.

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