Unfortunately, I found the experience of renting and returning the U-Haul to be very frustrating and time consuming. I will not recommend U-Haul to anyone.Lisa B.
Customer Reviews for Winters Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck was filthy inside. I went into the storage facility and got wet paper towels and wet wipes and wiped down the entire inside of the truck. Something had been spilled in the cup holders and it was sticky and dirty. Uhaul should make sure their trucks are cleaned out before the next rental.Brian B.
No help what so ever with the staff that was there. Had to go through all of these extra steps just to get the vehicle. Staff cannot process paperwork at this location which makes the process of getting the vehicle lengthy and aggravating.Paris W.
Customer did not leave a comment.ALEXANDER K.
Customer did not leave a comment.Briancah S.
Customer did not leave a comment.Ashley G.
Customer did not leave a comment.Emily W.
The verification process took forever but other than that no issuesDwayne B.
Customer did not leave a comment.Wayne G.
Customer did not leave a comment.Chea H.
Nothing everything was PERFECT!!!!Gail M.
I needed shrink wrap and this location did not have it. This made my last minute packing unsuccessful. I would never expect a U-haul agency to be without shrink wrap.Virginia W.
Employee at the location could not help at all with online rental. App froze up and I had difficulty unlocking the key box when provided the code. The check in process was way to time consuming and was frustrating.Chelsea S.
Electronic check in and return was a long process. Shorten the process would be better.Timothy C.
Customer did not leave a comment.Justin F.
Customer did not leave a comment.Nitianndra B.
No body was there. We were told to return on line and the instructions were horrible. It was difficult and I was not happy. I called the uhaul assistant and they were less helpful. I finally got my son who lives in AZ to help me.Barry M.
Customer did not leave a comment.staton T.
Well because of the coronavirus it was kind of like a scavenger hunt to rent his truck but I kind of enjoyed itRichard S.
Easy to rent ! Fair price!Linwood H.
Customer did not leave a comment.Margaret B.
Make sure to check miles and gaswendy O.
Customer did not leave a comment.joyce T.
Customer did not leave a comment.Hector R.
No follow up at all from location after drop off.Mark A.
Customer did not leave a comment.James R.
a flawless drop offShane C.
Customer did not leave a comment.Wayne M.
Customer did not leave a comment.henry D.
Customer did not leave a comment.John R.
Nothing in my opinion, staff was friendly and service was excellent. I would recommend them to others.ricky B.
Customer did not leave a comment.Tommy H.
When you make a reservation 2 months in advance to prepare for a college student move date, it is not a good business practice to call the customer one day ahead of the pickup time to advise them there is no trailer available. Why have a reservation system?Larry L.
Good ExperienceFrank S.
Customer did not leave a comment.Cassandra H.
Customer did not leave a comment.Christopher M.
Driver's side front axle tire had no visible tread. Completely bald others were normalRonnie L. W.
Customer did not leave a comment.Myca K.
Customer did not leave a comment.Shontrell W.
The u-haul rep. ( Ed ) was extremely polite and professional.PAUL V.
Customer did not leave a comment.Tyriek T.
This location needs new equipment and not givin the POS'S cause they in a small town. Employees were nice its the damn equipment. Don't use until they get new equipment!!!!!!!!mary S.
Customer did not leave a comment.Doreen S.
It would be great if they had a $19.95 vehicle to rent!!!! GaleSanfordGale S.
Customer did not leave a comment.Brent B.
Customer did not leave a comment.Brent B.
Customer did not leave a comment.darryl S.
Customer did not leave a comment.Amy B.
Nothing at all very professionalRobert A.
Customer did not leave a comment.George T.
Customer did not leave a comment.Mark M.
Customer did not leave a comment.Michael C.
This location was great, but your uhaul.com website was very hard to work with, both for me when I made the reservation and for the person at Winters Storage. This was not the Winters' person's fault, it was the website.Treadwell D.
Customer did not leave a comment.VASSIE M.
Due to the problems I had I was given a $50 credit so my charges should had been $9.35 instead of $59.35. Please credit my card back the $50. Thank u.Susan C.
The older lady working there couldn't have assisted at all if I had needed it. I was basically told to just back over near the fence and drop it off..DOUGLAS M.
It is pleasant to have people greet you when you enter. it may seem trivial. thanks you ladiesJeanette D.
Customer did not leave a comment.Rebecca C.
None that I can think of.Teresa H.
Customer did not leave a comment.Fred Y.
Brenda was great I will use them anythingLINDA S.
Customer did not leave a comment.Johnny T.
Will be my local uhaul choice.Donald H.
Store hours indicated they open at 8:30 a.m. Had to wait 15 minutes before someone opened the business.Timothy P.
Customer did not leave a comment.Danelle H.
Upon picking up our rental truck we were told we had until 5pm to drop the truck off due to bad weather on Sunday, causing delays in packing and driving. When we dropped off the truck we were told it was supposed to be back by 10:50 am and were charged for an extra day. I am very disappointed with this whole issue and we will not be using uhaul nor recommending them in the future.Daniel B.
Customer did not leave a comment.Edward C.
Customer did not leave a comment.Graham S.
Customer did not leave a comment.JAMES R.
Prices are ridiculous, Price for the truck was cheap, but then you all the outrageous other fees, $14.00 insurance,$10.00 for a dolly that supposed to come with truck. Had to replace gas in the truck, if you put $50.00, it will still be on a 1/4 of a tank. All together I paid $147.00 for a truck was $29.95 a day and I only kept it a day...: ((((((((Mary D.
Customer did not leave a comment.Michael T.
Customer did not leave a comment.Marcia T.
Customer did not leave a comment.LAKEISHA M.
Customer did not leave a comment.Bradley M.
Limited selection but everything was clean and ready to go. Staff was very good and I would definitely use this location again.Bradley M.
The computer program had problems accepting my credit card and the associate had to keep scanning it numerous times and go back into the program. This was not the associate's fault, but the program itself.william W.
Customer did not leave a comment.Jimmy W.
Customer did not leave a comment.James C.
WONDERFUL PERSON VERY HELPFUL. I WILL DEFINITELY COME BACK OR RECOMMEND THIS LOCATIONJefferey P.
Customer did not leave a comment.Michael R.
Nothing. It was exactly what I needed.Douglas P.
Customer did not leave a comment.Stephen D.
My experience was good.Herman H.
no problems with pick up, use, or returnDouglas W.
Customer did not leave a comment.Richard M.
Customer did not leave a comment.jackie N.