First Class all the way. Very helpful.
ernest m
Customer Reviews for Winters Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was wonderful 👍🏽👍🏽
Albert BThe U-Haul app is terrible. It would hang, go dark, and be unresponsive. It made for a very frustrating experience.
Millard TVery efficient
Joseph HThe app would not work for me but the lady at Winters finally helped me obtain the truck. HOWEVER< I was double charged at Winters and at Buffalo Junction. I called the uhaul number and that lady was no help
Lisa SWe had little interaction because we used the app to turn in our vehicle.
Tyler VUnfortunately, I found the experience of renting and returning the U-Haul to be very frustrating and time consuming. I will not recommend U-Haul to anyone.
Lisa BThe truck was filthy inside. I went into the storage facility and got wet paper towels and wet wipes and wiped down the entire inside of the truck. Something had been spilled in the cup holders and it was sticky and dirty. Uhaul should make sure their trucks are cleaned out before the next rental.
Brian BNo help what so ever with the staff that was there. Had to go through all of these extra steps just to get the vehicle. Staff cannot process paperwork at this location which makes the process of getting the vehicle lengthy and aggravating.
Paris WThe verification process took forever but other than that no issues
Dwayne BNothing everything was PERFECT!!!!
Gail MI needed shrink wrap and this location did not have it. This made my last minute packing unsuccessful. I would never expect a U-haul agency to be without shrink wrap.
Virginia WEmployee at the location could not help at all with online rental. App froze up and I had difficulty unlocking the key box when provided the code. The check in process was way to time consuming and was frustrating.
Chelsea SElectronic check in and return was a long process. Shorten the process would be better.
Timothy CNo body was there. We were told to return on line and the instructions were horrible. It was difficult and I was not happy. I called the uhaul assistant and they were less helpful. I finally got my son who lives in AZ to help me.
Barry MWell because of the coronavirus it was kind of like a scavenger hunt to rent his truck but I kind of enjoyed it
Richard SEasy to rent ! Fair price!
Linwood HMake sure to check miles and gas
wendy oNo follow up at all from location after drop off.
Mark Aa flawless drop off
Shane CNothing in my opinion, staff was friendly and service was excellent. I would recommend them to others.
ricky bWhen you make a reservation 2 months in advance to prepare for a college student move date, it is not a good business practice to call the customer one day ahead of the pickup time to advise them there is no trailer available. Why have a reservation system?
Larry LGood Experience
Frank SDriver’s side front axle tire had no visible tread. Completely bald others were normal
Ronnie LThe u-haul rep. ( Ed ) was extremely polite and professional.
PAUL VThis location needs new equipment and not givin the POS'S cause they in a small town. Employees were nice its the damn equipment. Don't use until they get new equipment!!!!!!!!
mary sIt would be great if they had a $19.95 vehicle to rent!!!! GaleSanford
Gale SNothing at all very professional
Robert AThis location was great, but your uhaul.com website was very hard to work with, both for me when I made the reservation and for the person at Winters Storage. This was not the Winters' person's fault, it was the website.
Treadwell DDue to the problems I had I was given a $50 credit so my charges should had been $9.35 instead of $59.35. Please credit my card back the $50. Thank u.
Susan CThe older lady working there couldn't have assisted at all if I had needed it. I was basically told to just back over near the fence and drop it off..
DOUGLAS MIt is pleasant to have people greet you when you enter. it may seem trivial. thanks you ladies
Jeanette DNone that I can think of.
Teresa HBrenda was great I will use them anything
LINDA SWill be my local uhaul choice.
Donald HStore hours indicated they open at 8:30 a.m. Had to wait 15 minutes before someone opened the business.
Timothy PUpon picking up our rental truck we were told we had until 5pm to drop the truck off due to bad weather on Sunday, causing delays in packing and driving. When we dropped off the truck we were told it was supposed to be back by 10:50 am and were charged for an extra day. I am very disappointed with this whole issue and we will not be using uhaul nor recommending them in the future.
Daniel BPrices are ridiculous, Price for the truck was cheap, but then you all the outrageous other fees, $14.00 insurance,$10.00 for a dolly that supposed to come with truck. Had to replace gas in the truck, if you put $50.00, it will still be on a 1/4 of a tank. All together I paid $147.00 for a truck was $29.95 a day and I only kept it a day...: ((((((((
Mary DLimited selection but everything was clean and ready to go. Staff was very good and I would definitely use this location again.
Bradley MThe computer program had problems accepting my credit card and the associate had to keep scanning it numerous times and go back into the program. This was not the associate's fault, but the program itself.
william wWONDERFUL PERSON VERY HELPFUL. I WILL DEFINITELY COME BACK OR RECOMMEND THIS LOCATION
Jefferey PNothing. It was exactly what I needed.
Douglas PMy experience was good.
Herman Hno problems with pick up, use, or return
Douglas W