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AMIN M
Customer Reviews for Wireless Image Inc II
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck was very dirty. It have a ton of roaches. The truck ran very bad the check engine light came on when driving it. I need to speak with someone about this.
Marcus SEverything went well between the employee and I. She was well knowledgeable of what to and quickly got it done.
Sofia BWe returned the truck with the same amount of gas as when we picked it up but the paperwork had a different gas amount and we were charged for gas. The gas meter on the paperwork and the one in the truck dont resemble each other at all so i guess that is meant to confuse people. The truck was a little smelly in the back and had to spray because there were live roaches. It is what it is. Its Uhaul, got the job done.
Mariella BI don’t like that I was charged for the $15 insurance although i said I didn’t need it when I booked the uhaul
Destiny SWas very good service wouldn't change a thing.
Pam HKeep up the excellent work. Outstanding customer service.
WILLIAM CFraud Dr raud fraud they charge you for what you do not need and ask not to get no additional insurance or Servi cc e means exactly that !
SASHA EGreat services.
alicia lThe truck were filthy and need to clean every truck before renting to another customer
QUINCY GNeeds more space to back in equipment
Pablo RCustomer service sucks. Location was hard to find .we called 4 times for a land mark. She kept telling us down the street. All she had to do is tell us is It's in the Mobil boots phone store.we drove around for over an hour in one city block. NEVER AGAIN!! THIS PLACE SUCKS!!!!!
Eddie HCame to pick up the truck and auto transport at the original location but the the staff was out of town, then call the customer service center and was sent to second location, While was there, the lady messed up our reservation, then I have to stepped outside to call the customer service again to fix her mistake. In addition, the equipment weren't ready, fuel level below reservation's report, dirty, wire connector to the trailer was damaged. Over all, worse experience with Uhaul, booked the equipment at 9:00 morning, didn't get until close to 2:PM. Cost me extra $$$ andime due to the delay.
Phu TThis was my first time using U-Haul it was a great experience and the cashier was friendly.
Georgia BMy u-haul rental was a disaster. Scheduled a one-way at a location that u-haul guaranteed would have a truck. On pick-up day… no truck. As it was moving day, I was forced to go with a local rental that not only cost more, but required me to drive 60 miles back to return the truck at the end of the day. Awful experience in every way.
Christopher CGreat service, great staff, clean trucks
AMIN MThe truck had roaches in it as well as garbage. Yhe cab had caked up shit (sorry) around the cup holders as if it has never been cleaned And I requested a dolly which was not present. I've never had an experience like this from uhal. I don't expect perfection but I do expect cleanliness whem hauling my family belongings.
Nicole BThe representative was amazing. Very kind and professional. The back of the Uhaul could've used a little cleaning though.
Fashara HVery bad customer service
Javares WVery friendly and helpful staff and clean trucks. Great experience.
AMIN MSub Station in a T Mobile store. Girl didn't know how to do the paperwork was more interested in talking on the phone. I handled everything myself from the phone.
Richey HHorrible 24/7 mobile pickup. We were given a call previous day to pick the vehile from different location. We went the browser would do nothing. Nothing worked. So we waited in front of the store from 7 am to 9 am only to know the vehicle is not available. then we called and waited customer service line for 60 minutes, later they told someone took the vehile? How? we were at the store and noone drive a rental from there. They asked to go to different location an hour away to get the truck.
Joseph PThe trailer had trash and leaves inside. The person checking it out did not even come outside. I had to walk outside to get my own number and lift the trailer myself. I had to find a wire harness myself and it was not the employees fault she was all alone running this and a mobile phone store.
Leanna PGreat service
AMIN MNo one was at the store. I used the drop box. I called the store later and talked with someone she advised she’ll call me back if needed. Everything Should be okay.
Anthony WEverything was great
Tashalia BThere was less gas that they said and I had to pay extra $20 because I returned it like they gave it to me . But it was ok overall
Teresita MThe uhaul location opened 15 minutes late. The store associate was not pleasant. The truck floor was dusted w/muddy foot prints, the truck was park in the back of the store in muddy water associate did not offer to pull the truck out, gas was extremely low. Just a negative experience.
Anita MExcellent people
Esmeralda VNeed a bigger sign on the building
BRENDALYN HCustomer choice of Drop off location
Owen HThis company SUCKS!!!!!!!! THE EQUIPMENT WASN'T INSPECTED BE I PICKED IT UP (AFTER I ASKED THE GUY AT (WIRELESS IMAGE BELLE GLADE FL.) WHEN I FOUND OUT WAS IN THE MID OF THE NIGHT OMG!!!! I CALLED THE U-HAUL EMERGENCY NUMBER FOR ROADSIDE ASSISTANCE. WAS ON HOLD FOR OVER AN HOUR!!!!!!!! I LOOKED UP THE COMPANY THEY ARE WORTH OVER BILLIONS AND THEIR STOCKS AT THAT TIME WAS $603 PER SHARE AND THEY ALLOW IRRESPONSIBLE PEOPLE THAT CLEARLY ARE UNPROFESSIONAL TO HANDLE THEIR EQUIPMENT. I HAVE CALL MANY TIMES SAID I WAS GOING TO GET A REFUND THAT HASN'T HAPPEN, A MANAGER BY THE NAME OF CAL CONNER WAS SUPPOSED TO CALL ME AND STILL HASN'T CALLED. CHATED WITH MARIBEL. I AND MY SON COULD HAVE BEEN KILLED HAULING A VEHICLE AT NIGHT. WHEN THE TRAILER WAS DROPPED OFF WAS INSPECTED THE GUY SAID IT WAS ALL HOOKED UPRIGHT. THE ISSUE WAS IN THE WIRING. AS I AM WRITING THIS COMMENT I LOOK DOWN AND IT SAY IF YOU WANT A RESPONSE FROM US PLEASE USE OUR CONTACT FORM (WHAT A JOKE, YOU CAN NOT EVEN ANSWER YOUR EMERGENCY PHONE NUMBER. JUST SO YOU KNOW I AM NOT DONE. THE FIRST U-HAUL PLACE I WENT TO THEY WANTED ME TO CHANGE THE TIRE ON THE TRAILER THEN IT WOULD BE GOOD, I SAID NO WAY, THAT'S WHEN I CALLED U-HAUL THEY DISCOUNTED 20% AND HAD TO DRIVE TO ANOTHER PLACE.
Anna MYour company has taken money out of my bank account 3 times for that one day I rented your truck. On 5/ 7 / 21 you charge me for that one day service. Now Uhaul has taken money out of my account on 5 / 10 / 21 and 5 /11 / 21. And no one has reached out to me yet !!! About this removal of my money. I will never recommend your company to anyone. Very poor customer service and my experience is still a nightmare because I don't have my money back in my account yet.
joseph cI returned the trailer the same night and was still charged an additional $97 because they didn’t update the system. When I called they have me an 800 number but I still haven’t spoken to anyone
JAQUEDIA JN/A
johnny mThe equipment was clean but exhaust from the muffler was terrible. We could have died from the pollution during our stay at the rest area. That was terrible!!!!
mary wGreat service great staff and the truck was very clean and easy to access it and drive off
AMIN MFilthy conditions where trucks are parked and smell is horrendous, I can forward pictures. Could not rent reserved trailer due to salesperson inexperience.
David CI notified you that I live in Ca not Fl. Someone there is using me email address, clervil@gmail.com. please immediately remove my email from your data base.
clervil cEverything good
Jose RVery competitive. Excellent quality of service rendered.
Vivian BI did the online check which was recommended. And just waiting for my refund because the trailer I reserved was apparently stolen.
lauren hWell to start of they really need to learn how to speak to customers when entering the store . Claudia couldn't be any ruder. When I was asking if She was the only one in the store today when i called and she miss lead me she said I said what I said call corporate.This has been the worst experience i have had . From my opinion it seems like there just hiring just anyone to work in that location. I tried to explain to Claudia what had happen and she said its not her problem and she said to call corporate office which thats my next step. She voluntarily gave me her name an instructed me to call so if my rating on this store matters she wouldn't have a job!!!! People like that bring the business down. They are the face of the company. And she is a horrible example!
Tabila PUhaul was a problem. I had to go to 3 different locations just to be told I owe over $1400 for someone I never met a day of my life. I was stuck for over 2 hours on the phone with uhaul just to clear it up. I was able to get a uhaul in my name after 2 hour; but by than my uhaul was rented and now they wanted me to pay for a bigger uhaul. I had to call uhaul a 6 times just to get told they will give me the bigger uhaul for the same price. I got in the uhaul to do my check, the uhaul was dirty and the meters were wrong. I took pictures and uploaded them. At least they worked with me after they messed over me lesson well learned. Moral of the story, stop changing phone numbers. I was hold accountable for someone else bill because I change my number every 3 months. I don't like certain people with my number; so I change it.
Shamekia WTruck made moving faster and easier. Thanks
Henretta JGreat staff, clean and well maintained trucks. Quick service.
AMIN MWorse experience I have ever had. I always rent from U-Haul and this recent experience I had with them was absolutely terrible. We rented and paid online on 1/26/19 for pick up Tuesday 1/29/19 at 9:00 am. We were not greeted upon arrival; attendant was busy eating breakfast and talking on the phone. When she finally acknowledged us, we were informed that our rental was at another location and they didn't open until 10:00 am. After we waited, a set of keys was provided. I asked for the inspection and was told that wasn't necessary.When we located the truck, the keys were for the wrong size truck; back inside we were told that we needed to go back to the original location to pick our reserved truck. At our original location we were walked to our rental truck, parked in ankle-deep water. Needless to say the attendant got her shoes wet and muddy!!! Not only a waste of our time but we had to pay the helpers 2 extra hours. On the other hand, we could not be happier with the drop off location; courteous,expedite and professional service!!!
JORGE CI left the vehicle when I was supposed to and four days later I got an email that I did not return the truck. I went to the location then they reached for the documents I left there and post it.
keith gTake time to make sure customer is all the way good and have knowledge of service that's provided. Check uhaul truck to see if its clean and/or if fuel is empty on full before putting whatever on contract. MAKE SURE YOU CHECK EVERYTHING BEFORE RENTING BECAUSE THEY WILL CHARGE YOU FOR ANYTHING EVEN IF IT ISN'T YOURS.
martha bCustomer service is the key...and there was no customer service when a person have a reservation and go get the vehicle that's not the time to try and figure out how to work their system...I was on a time schedule and was late plus I got a 15 foot and was charge almost$30 for that size while else where have those for at $19.95 so total I spend almost $60.....
Tanya G