I arrived to this facility and received NO HELP by the staff, I was told to call customer service and the staff member walked off. The UHUAL did not have the equipment I rent and was charged for present in the vehicle. I spent over an hour sitting in the parking lot trying to get someone on the phone, when I did she was no help. The call representative simply said "Its nothing I can do" , she offered no help or other resources. I will not use UHUAL again nor will I recommend them to anyone. I still haven't received a refund for equipment that wasn't present nor have I received a call back from corporate.Tyler H.
Customer Reviews for Wishes Auto Shop Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Andrea S.
I'm sorry, but this was not a pleasant experience. The truck share system would not accept my face shot. After several attempts, I tried to call for help. After about 25 minutes of being on hold, I could not wait any longer and ended the call. My crewmen make $20/hour. Because of this delay, they were idle for an hour.Richard J.
They upcharged me after the fact for an extra 50 miles on the odometer.Ronald M.
Very helpful people everything went greatalexander M.
Customer did not leave a comment.Jennifer L.
Excellent customer service for everything from beginning to return. Very pleased with the experience.Cathy N.
The truck had trash and debris in it. Staff wasn't very friendly. I returned it cleaner and with more gas than it was loaned to me. milage was under estimated and I had to pay more.Dianne G.
Customer did not leave a comment.alexander M.
Customer did not leave a comment.JOSHUA N.
Customer did not leave a comment.Daniel B.
I had requested a dolly along with my truck rental ,we went after hours to pick up the rental and there was no dolly in the truck. My husband tried to inquire within Wishes Auto about this situation. He was rudely told by an associate of Wishes Auto that it wasn't their problem and they didn't work for U-Haul. When I called U-Haul they asked if I wanted to go back to the location to pick up the equipment. No, of course I didn't,we had already spent $100 to purchase a dolly. Not to mention i was till charged for the dolly rental. Between the horrible attitude my husband received and the terrible customer service I recieved we will NEVER use U-Haul EVER again.Pamela H.
Customer did not leave a comment.alexander M.
The folks at Wishes provided me with great customer service. I would happily use them again for my Uhaul rental needs.Bobby F.
Customer did not leave a comment.Cynthia P.
nothing great peoplealex M.
All good.Jeff R.
The lady behind the desk was very friendly and nice... Over all it was great.Tobias N.
you should recommend a facility that is open on the weekend with a better location, did not like having to take pictures and wait for the messages to go throughPatrick B.
Customer did not leave a comment.Robin V.
Dropped off after hours.Mark W.
Customer did not leave a comment.Jacob G.
The truck smelled of smoke, made a whistling noise when in drive, and the a/c did not work. The blankets I purchased were flighty - they smelled of smoke and were covered in dirt and debris.Emily L.
Customer did not leave a comment.Edward W.
Customer did not leave a comment.STEPHEN M.
Customer did not leave a comment.Susan P.
Customer did not leave a comment.kendice M.
Friendly, helpful customer servicetemolynn W.
Customer did not leave a comment.Rob B.
Customer did not leave a comment.Connie L.
Customer did not leave a comment.Cynthia W.
Customer did not leave a comment.Roberto P.
Awful, truck was never serviced i hsd to put oil in it. Very dirty on the inside and ac was not working properly. And very rude when i picked up the truck.Daniel M.
Customer did not leave a comment.taleena H.
Absolutely worst Uhaul experience in my life and I have used it many times over my 51 years, aa I am retired military. It would not let us pick up truck after hours using mobile app, stated unable to verify account. We weren't able to actually get it until over 12 hours later, after talking to 10 uhaul customer service reps and waiting over an hour and a half after the published hours of the rental location before the person showed up for work. This cost us a lot of money that we already paid for our moving crew and delay in clearing our rental property. I completed a customer service objective concernin why we weren't able to use the mobile app at pick up, which they said it detected a potential fraud, but wouldn't specify, with a uhaul rep and was told I would receive a response within 48-72 hours, yet that time has passed. Any time throughout the rental period, when I would call customer service, I would be put on indefinite hold, and transferred without warning, to another person, only to have to start over about why I was calling. I am still unable to associate the order on the mobile app and customer service rep doesn't understand what I mean. I would like to speak with someone in management regarding this rental, contract 88354001, at (813) 375-2474 please.Joe H.
Customer did not leave a comment.Tanysha S.
They could be a little more friendly. They weren't interested really. I walked in the door, no one said hello. I stood at the one counter and the gentleman was doing something didn't look up. I said excuse me I am here to return the truck, he said go over to ..... I went to the window , there was a sweet cat there and the lady behind said do you need something . I said I'm here to return my uhaul. She said just hand me the keys and if yoou have an email on file we will send you the invoice when someone checks it over. And that was it. Now, when she called me 10 minutes later, she was very pleasant with the information. So it might have been a bad minute. I would still recommend them.Ruby S.
Customer did not leave a comment.Roger O.
We rented a truck for two days. The charges do not match the contract in the slightest. We refilled the truck to the correct level before returning it, they charged us anyways. They said the truck was dirty. We have two charges on our account. One for 178(correct) and one for 253. When I called to talk to them about it they started claiming it was all our fault. The truck was perfect, they just got lucky we dropped off after hours so they could boost the charges however they wanted. It cost me the same amount to rent a truck from NC to FL. This is absolutely ridiculous. At this rate I will NEVER use uhaul again and will recommend the same for everyone I know.vincent T.
Not sure what is going on with this deal with the online booking I understood that I paid for 2 days. I could have easily choosen penzke and picked my truck up 1 mike from where I loaded( since there where no uhauls availible at uhaul delears there) . In stead i choose to pay the extra milage because of the extra day being included. Geuss I was wrong because the extra day was not included. It was about $80 more than penzki. NOT TO HAPPY RIGHT NOW!!!!Ricky S.
Thank you for taking care of me we Will use you againJohn E.
Customer did not leave a comment.kevin W.
The truck battery was bad and we had no air on a 6 hour driveElliott W.
Customer did not leave a comment.Dan E.
Great service! They even helped me attach the trailer to my truck.Charles F.
Customer did not leave a comment.Rodger E.
Customer did not leave a comment.David C.
She did not advise me of everything!!tyhesha J.
Customer did not leave a comment.GARY S.
The clerk didn't tell me what to do with the key, the pamphlet said do an online return but i did all the paperwork inside, this was a Saturday morning and they were closing at 1pm. She told me to return monday for my deposit. She called me monday morning before I got there and told me I didn't leave the key so I would be charged for having the truck until the key was returned. Upon trying to explain to her that she hadn't told me what to do with it she said "there's a drop box next to the door" (which I looked for and didn't see, until the next time I came back and she showed me a tiny hole you can use to throw it on the floor inside). She then told me if I didn't see the box I should've left it in the truck and I calmly explained that leaving the key in the truck didn't seem like the smartest move, hopefully to anyone's standards. Anyway I tried to explain that I didn't know that and the only thing she would say back to me was "I cant change it". Very very rude. I will never deal with these people again even if they were the last on earth. Horrible customer service. Took my whole $100 deposit for 5 hours and 15 miles used on a 15' truck. I am very disappointed and I wish things hadn't happened this way.Bryan M.
Customer did not leave a comment.Debra B.
The lady on the counter was courteous and friendly. That made up for the truck not found clean. The truck ran perfectly.philippe B.
Customer did not leave a comment.Shawna J.
Customer did not leave a comment.Jon O.
Customer did not leave a comment.Andrew O.
Customer did not leave a comment.Jeri B.
Customer did not leave a comment.Michael P.
Wrong location first off. We returned the vehicle to SW Saint Margarets Street. They were closed on Sundays which was my drop off date. We returned our first Uhaul on Saturday and woman on front desk was very rude and barely acknowledged we were there. Tried to ask her a few questions and she was very short with us. Above all this was one of the most disappointing experiences moving. Moving us already a hassle and stressful. Don't need rude or uncaring employees making it worse.Blake H.
Customer did not leave a comment.Aubrey G.
They knew exactly what to do and handled everything wellJOHN G.
The receptionist was not very friendly and I was a bother to herTOM C.
The lady at the desk was very pleasant; good customer service is golden these days.Connie K.
Maybe have cruise control in the truck thank you The expierence was good over all .constance M.
Wishes was very friendly and helpful, I hope all my transactions go this wellKarl K.
I have found lately that it to U-Haul companies that are not friendly I had an issue with the truck I called her they charged me an extra day and then only refunded $63 of my deposit which I don't feel was correct I don't understand it nor do I care to ever rent from U-Haul againSHELLY R.
Customer did not leave a comment.Amy S.
The person to check me in was not the and the man behind the desk said I would get an email about the turn in later. I not only got an email I got a $57.00 dollar charge and I turned in a clean truck all pads were there and under the mileageDavid J.
Very pleasant people at Wishes Auto Repair. As matter of fact they are doing some work on one of our vehiclesJOE D.
Customer did not leave a comment.Gregory G.
Customer did not leave a comment.Jared D.
Customer did not leave a comment.Sandra S.
Customer did not leave a comment.ROBERT J.
Fast friendly service. Will use againPAULINE K.
This location used the wrong debit card for the rental. I reserved the card but my husband who is not on my account picked it up. This caused a problem because the money in my was to pay the movers who drove the truck. They need to ask for the card each time.Clarence R.
Customer did not leave a comment.nabpreet S.
It was sunday the place was closed. So I just dropped off my key and left.amanda F.
Customer did not leave a comment.RICKEY C.
Customer did not leave a comment.kevin C.
I keep getting trailers from U-Haul and for some reason the system thinks I am picking up or dropping off in GA. As well it sent me to a location that did not have any trailers. ?Ronald C.
Customer did not leave a comment.PEGGY B.
Customer did not leave a comment.Richard H.
The email confirmation was for a different location 10-15 mins away. Not sure how that happens but made me look like I didn't know what I was talking about. When I found the correct pickup location the female doing the paperwork had very little to no customer service skills. She also couldn't get my pre approved rental agreement to go through so instead of her calling and asking uhaul for assistance she just looked at me waiting for me to do something. I had to call uhaul and ask what the issue was and the male on the phone line just placed me on hold and then called the business. He then had the clerk tell me to hang the phone up and walked her through her job. The trailer tail lights had a short in the wiring. When I was finished with the tow dolly, I called uhaul and was given the location to drop it off. Only this place was just as bad. Parking lot of sand that my F-250 ending up getting stuck in. Yes we dug ourselves out without farther issue until I tried to call this feed store business to finish my drop off during normal business hrs. The phone number given rings 4 time and then goes to a fax machine. Did this 15 calls each day for three days. No answer. Finally around the end of business Monday I got someone on the phone and finished my horrible ordeal with uhaul. Good luck to anyone else.Steven B.
no help, with trailor, had to move two tow dollies out the way to get to car hauler, figured everything out with no help, in the freezing weather.STEVEN F.
Customer did not leave a comment.Jill Y.
I asked for the address of the drop off location, and the lady behind the desk told me to just call the 800 number, she didn't know. Found this kinda odd and cold. If representing your company, why would she not take a couple seconds of her time to find that info. Not helpful at all.JULIE P.
Customer did not leave a comment.William S.
Better customer service- my vehicle was sent to another location to have to go pick up at, and I was not given much help as to where the place was, and I was never told "sorry" for messing up my confirmation- that said it was to be picked up at that location. I felt like the owner/worker could have been so much more pleasant, even a smile would've been nice.GENTRY H.
Customer did not leave a comment.TERRY L.
Customer did not leave a comment.rex K.
Nothing. Excellent customer service as all of our needs were met successfully.ALAN G.
Customer did not leave a comment.BRAD B.
Customer did not leave a comment.robert W.
This location was a 24 hour drop-off site. The actual business was closed at the time of return.GREGORY D.
where I actually picked up was ok but the rude people I had to talk to were shockingly irate because I did not know where to pick up!!! MAN VERY VERY BELLIGERANT BECAUSE i asked WHERE because no one earlier had bothered to ask/tell me exactly what location when I had to find out there was more than one on my own.JANNETT S.
Customer did not leave a comment.KEN S.
Customer did not leave a comment.HERBERT C.
No issues whatsoever.Henry R.
We weren't able to get the equipment at Wishes....UHAUL assigned us to another location, further away, even though we requested Wishes several times. The pick up location was XTREME Auto Sales in Lake City. This assessment will be based on them, not Wishes.KENNETH W.